Operations Director

Your mission? Optimize resources, manage a dedicated team, and ensure services are aligned with our strategic plan to concretely meet the needs of our clients.

If you excel in operational management, this role is for you.

Take on the challenge now!

Advantages
- competitive salary, commensurate with your experience;
- 3 weeks of vacation in the first year (+ 2 weeks of personal days accumulable after 1 year)
- insurance program paid 100% by the employer;
- RRSP with 3% employer contribution after 1 year.
- Free meals on site
- Office 1 minute walk from a metro station

Responsibilities
Main Responsibilities
· Provides support, advice, and guidance to all team members;
· Ensures the proper functioning and compliance with shelter policies, standards, and procedures;
· Manages, develops, and supervises the resources under their supervision;
· Manages operations in line with the objectives of the strategic plan and to meet client needs;
· Maintains the operations budget and ensures that all guidelines are followed;
· Develops team objectives in accordance with the established strategic plan;
· Ensures that all workforce needs are met so that established schedules meet client needs;
· Acts as a resource person for their team and implements initiatives to support them in carrying out their duties;
· Participates in recruitment initiatives;
· Participates, in collaboration with the team leader and supervisor, in the evaluation of shelter employees;
· Plans training needs while respecting pre-established budgets as well as the needs determined by her teams, in collaboration with the Human Resources department;
· Ensures that her management team effectively manages issues related to employee problems such as absence management, non-compliance with procedures, disciplinary measures, performance, etc.;
· Coordinates training schedules, meetings, and development sessions for employees at both shelters;
· Ensures that volunteer needs are met;
· Leads monthly meetings with her management team to address various issues raised in collaboration with each manager;
· Delegates the completion of certain special projects or tasks to various team members; · Ensures proper management of petty cash (distribution, reconciliation and verification), according to internal procedure;
· Ensures that status reports are prepared for the programs and activities under their supervision;
· Makes operational decisions regarding programs, activities, and services and participates in their launch;
· Responsible for monitoring and coordinating work on the buildings under their responsibility, in collaboration with the Buildings Department;
· Makes recommendations to the Director of Programs, Services, and Activities regarding changes to improve the team's services and activities;
· Participates, in collaboration with supervisors, in the operational deployment of activities with the Volunteer Coordinator;
· Ensures that kitchen operations meet client needs according to established standards, in collaboration with the kitchen supervisor.

Qualifications
To be effective in this role, you would have the following qualifications:

· Bachelor's degree in Business Administration and/or an equivalent combination of training and experience;

· A minimum of five (5) years of experience managing multidisciplinary teams in a constantly changing environment;

· Strong management, coaching, and resource management skills;

· Knowledge of the intervention environment and community organizations, the healthcare network, and/or a similar clientele;

· An interest in supporting vulnerable clients and the ability to work with an approach that promotes empowerment, recovery, and social integration;

· Initiative, empathy, and the ability to adapt to complex situations requiring analysis, demonstrating clinical acumen acquired and demonstrated through previous experience;

· Ability to make decisions quickly and effectively;

· Strong ability to collaborate with both those under their responsibility and their colleagues;

· Ability to build strong working relationships and communicate effectively;

· Ability to successfully complete a project from start to finish while demonstrating a sound work methodology;

· Be results- and process-oriented, with high expectations of themselves and their team;

· Have a positive and respectful attitude;

· Ability to demonstrate sound judgment and rigor in completing assigned tasks;

· Ability to work under pressure;

· Bilingualism (French and English); note that fluency in both English and French is required, as we are a bilingual organization, offering our services in both official languages ​​to meet the diverse needs of our clients;

· Comfortable with numbers and data analysis.

Summary
Are you interested in this position? Please send your application by email to dorine.sportouch@randstad.ca and we will contact you shortly if your profile matches the criteria.

We look forward to speaking with you.

Human Forward !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.