Operations Officer - 56354

Position: Operations Officer III
Shift: Rotational schedule (8:30 AM - 5:00 PM, 10:00 AM - 6:30 PM, 11:30 AM - 8:00 PM)
Location: Montreal (4 days in office, hybrid remote option)

Advantages
Work for a large organization with opportunities for stakeholder interaction. Potential for overtime as needed. Possibility of extension and conversion to a permanent position. Three days of initial training (with potential for extension).

Responsibilities
Provide inbound and outbound customer support in a non-face-to-face environment. Create an exceptional customer experience. Navigate multiple systems to update customer information. Use effective communication skills with colleagues and customers.

Qualifications
Undergraduate degree. 1+ year of relevant work experience. Bilingual (French/English) is required. Excellent customer service skills. Proficiency in MS Office Suite. Strong organizational and communication skills. Banking experience and fluency in Mandarin, Punjabi, Hindi, or Cantonese are assets.

Summary
If you're a highly organized and communicative individual with excellent customer service skills and a desire to work within a large organization, we encourage you to apply! This is a great opportunity to build your career within a growing team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.