Operations Officer - 56500

ties for our Point of Sale (POS) payment solutions. If you have a solid background in customer service and technical support within a fast-paced environment, possess strong communication skills, and are a dedicated problem-solver, we encourage you to apply. This role offers an excellent opportunity to gain experience in merchant acquiring and payment processing, with significant potential for professional growth.

Location: Toronto, ON
Schedule: Rotational schedule - 8:30am -10:00pm Monday to Friday, Saturday 9am – 9pm, Sunday and holidays. – 10:30am – 6:30pm EST (37.5 hours per week)
Training will be 5 days per week on-site for the first 2-3 months, then will move to hybrid (4 days in office)

Advantages
Career Growth: This role is a fantastic stepping stone, offering significant opportunity to grow within the organization.
Cutting-Edge Technology: Work within a unique business unit that is leveraging and advancing new trends in e-commerce and payment innovation.
Team Environment: Join a supportive, fast-paced, business-casual team of 11 dedicated professionals.
End-to-End Experience: Gain valuable experience managing the full lifecycle of debit and credit card transactions, a key competitive advantage in the Canadian market.

Responsibilities
As an Operations Officer, your primary focus will be supporting field technicians and managing the technical lifecycle of POS devices. Your day-to-day responsibilities will include:

Subject Matter Expertise & Technical Support: Acting as an escalation point and subject matter expert for field technicians supporting TD Point of Sale devices. This includes providing second-level technical support and phone-based assistance to resolve complex POS issues.
Clerical & Data Management: Managing clerical data entry, including inventory updates and meticulous follow-up for call details and service logs.
Issue Resolution & Coordination: Liaising with internal and external partners to ensure a seamless installation and support process for merchants. You will actively monitor install and service tickets to ensure timely completion and resolve internal, external partner, and customer inquiries or complaints efficiently.
System Updates & Testing: Performing updates on systems like Base 24 and TEM/TMS as required. You will also participate in product testing, documenting device performance and identifying bugs.
Procedural Compliance: Staying current on all procedures, products, and services to offer expert advice and technical support.

Qualifications
Experience: 2-4 years of overall work experience, with a preferred background in customer service within banking or a financial institution. Experience operating under tight deadlines in a fast-paced, call center environment is highly valued.
Technical Skills (Must-Have): Proven experience with Hardware/Software support. Basic knowledge of Networking Fundamentals including LAN/WAN, VPN, Routing, Firewall, and remote communication.
Soft Skills (Must-Have): Excellent interpersonal, verbal, and written communication skills. Strong focus with exceptional attention to detail, a dedication to task completion, and the ability to prioritize and multi-task. Must be a strong team player and a logical/analytical thinker.
Nice-to-Have Skills: Knowledge of networking and experience with Electronic Payment devices/Point of Sale systems is an asset. Familiarity with specific systems like MFOCUS, BASE 24, and TEM/TMS is also beneficial.
Education: A post-secondary education is beneficial but strong work experience is more critical.

Summary
If you are a resourceful, customer-focused individual looking to advance your career in a dynamic and innovative part of the financial services industry, apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.