Operations Officer - 57290

This isn't just a back-office role; it’s the backbone of our Small Business Banking compliance. You will play a pivotal role in protecting the integrity of our clients' accounts while ensuring a seamless experience for entrepreneurs across the country. If you have a sharp eye for detail and want to launch a long-term career in banking operations, we want to meet you. As an Operations Officer, you will support the Deposit Compliance Remediation team for Small Business Banking. Your primary focus will be assisting in the update of required or missing customer information and conducting thorough account reviews. While this is a non-client-facing role, your work is critical to ensuring a legendary customer experience by maintaining the integrity and compliance of business accounts.


Advantages
Advantages
• Modern Hybrid Balance: Enjoy the collaborative energy of our Mile-End office four days a week, with a guaranteed Work From Home day every Friday.
• A Fresh Start: Join a small, supportive team of 10 professionals where you can help shape the culture from Day 1.
• Career Launchpad: This nine month contract is designed for growth, with high potential for extension or conversion to a permanent role.
• Comprehensive Training: We set you up for success with a structured 2-week training program.
• Dynamic Environment: Work Monday to Friday from 8:30 AM to 4:30 PM in a fast-paced setting that keeps you engaged.

Responsibilities
Responsibilities :
As an Operations Officer, your day-to-day will involve:
• Reviewing complex customer files to identify discrepancies, missing information and determining the next steps based on established procedures. ensuring every account meets strict regulatory standards.
• Following end-to-end procedures to maintain the highest level of compliance for Small Business accounts and ensuring all documentation accurately reflects client and business intentions.
• Managing high-priority inboxes and triaging files to ensure our Service Level Agreements (SLAs) are met with precision.
• Navigating multiple banking platforms simultaneously to locate, update and secure sensitive data.
• Partnering with internal teams to resolve account discrepancies and streamline the remediation process.

Qualifications
Qualifications :
• Bilingual Excellence: You are fully proficient in both English and French (written and verbal).
•Work Experience: You have 1+ years of experience in customer service in banking or professional operations.
• Tech Savvy: You are comfortable with the MS Office Suite and can learn complex new software quickly.
• The "Compliance Mindset": You possess exceptional organizational skills and the ability to thrive under deadlines without sacrificing quality.
• Quality Focused: You understand that accuracy in the back office translates to a legendary experience for the customer.

Nice to have :
• You speak Mandarin, Punjabi, Hindi, Cantonese, or Spanish.
• You have previous experience in banking operations or a professional contact center environment.
• You posses excellent interpersonal and communication skills, strong organizational skills and the ability to manage workloads in a fast-paced, deadline-driven environment.

Summary
If you are interested in the operations Officer role, please apply online today or by email at marie.thiers@randstad.ca !
This role requires bilingual candidates because they are going to support clients that speak both languages.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.