Job Opportunity: Operations Officer
We are seeking a detail-oriented and bilingual Operations Officer II to join a newly formed team within a leading financial institution. This is a 100% back-office role focused on triaging files and supporting account compliance remediation. If you thrive in a fast-paced environment and have a passion for operational excellence and client service, this is an excellent opportunity to grow your career within a major organization.
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As an Operations Officer, you will support the Deposit Compliance Remediation team for Small Business Banking. Your primary focus will be assisting in the update of required or missing customer information and conducting thorough account reviews. While this is a non-client-facing role, your work is critical to ensuring a legendary customer experience by maintaining the integrity and compliance of business accounts.
Hybrid Work Model: 4 days onsite at our Montreal office (7250 Mile-End St) with Fridays as a scheduled Work From Home day.
Schedule: Monday–Friday, 8:30 AM – 4:30 PM (Overtime as needed).
Pay Rate $24
Advantages
Hybrid Work Model: 4 days onsite at our Montreal office (7250 Mile-End St) with Fridays as a scheduled Work From Home day.
Schedule: Monday–Friday, 8:30 AM – 4:30 PM (Overtime as needed).
Career Growth: Potential for contract extension and conversion to a permanent role.
Training: Comprehensive 2-week training period provided.
Culture: Join a brand-new team of 10 professionals in a supportive and structured environment.
Responsibilities
Account Review & Maintenance: Conduct detailed reviews of customer files to identify discrepancies or missing information, determining the next steps based on established procedures.
Documentation & Compliance: Follow end-to-end procedures for Business Account compliance, ensuring all documentation accurately reflects client and business intentions.
Administrative Support: Triage files and manage inbox support to ensure tasks are handled promptly and effectively.
System Navigation: Utilize multiple software platforms and screens simultaneously to locate and update sensitive customer data.
Collaborative Communication: Use strong relationship skills when communicating with internal partners and colleagues to resolve account issues.
Qualifications
Must-Have Skills:
Bilingualism: Proficiency in both French and English is required.
Education/Experience: Undergraduate degree and/or 1+ years of relevant work experience (Banking experience preferred).
Technical Proficiency: Strong skills in the MS Office Suite and the ability to navigate complex software platforms.
Customer Service: A background in client service with a focus on quality and accuracy.
Soft Skills:
Excellent interpersonal and communication skills (both written and verbal).
Strong organizational skills with the ability to manage workloads in a fast-paced, deadline-driven environment.
Ability to meet strict Service Level Agreements (SLAs).
Nice-to-Have:
Fluency in Mandarin, Punjabi, Hindi, Cantonese, or Spanish.
Previous experience in a contact center or banking operations environment.
Summary
If you are interested in the operations Officer role, please apply online today!
This role requires bilingual candidates because they are going to support clients that speak both languages.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Job Opportunity: Operations Officer
We are seeking a detail-oriented and bilingual Operations Officer II to join a newly formed team within a leading financial institution. This is a 100% back-office role focused on triaging files and supporting account compliance remediation. If you thrive in a fast-paced environment and have a passion for operational excellence and client service, this is an excellent opportunity to grow your career within a major organization.
As an Operations Officer, you will support the Deposit Compliance Remediation team for Small Business Banking. Your primary focus will be assisting in the update of required or missing customer information and conducting thorough account reviews. While this is a non-client-facing role, your work is critical to ensuring a legendary customer experience by maintaining the integrity and compliance of business accounts.
Hybrid Work Model: 4 days onsite at our Montreal office (7250 Mile-End St) with Fridays as a scheduled Work From Home day.
Schedule: Monday–Friday, 8:30 AM – 4:30 PM (Overtime as needed).
Pay Rate $24
Advantages
Hybrid Work Model: 4 days onsite at our Montreal office (7250 Mile-End St) with Fridays as a scheduled Work From Home day.
...
Schedule: Monday–Friday, 8:30 AM – 4:30 PM (Overtime as needed).
Career Growth: Potential for contract extension and conversion to a permanent role.
Training: Comprehensive 2-week training period provided.
Culture: Join a brand-new team of 10 professionals in a supportive and structured environment.
Responsibilities
Account Review & Maintenance: Conduct detailed reviews of customer files to identify discrepancies or missing information, determining the next steps based on established procedures.
Documentation & Compliance: Follow end-to-end procedures for Business Account compliance, ensuring all documentation accurately reflects client and business intentions.
Administrative Support: Triage files and manage inbox support to ensure tasks are handled promptly and effectively.
System Navigation: Utilize multiple software platforms and screens simultaneously to locate and update sensitive customer data.
Collaborative Communication: Use strong relationship skills when communicating with internal partners and colleagues to resolve account issues.
Qualifications
Must-Have Skills:
Bilingualism: Proficiency in both French and English is required.
Education/Experience: Undergraduate degree and/or 1+ years of relevant work experience (Banking experience preferred).
Technical Proficiency: Strong skills in the MS Office Suite and the ability to navigate complex software platforms.
Customer Service: A background in client service with a focus on quality and accuracy.
Soft Skills:
Excellent interpersonal and communication skills (both written and verbal).
Strong organizational skills with the ability to manage workloads in a fast-paced, deadline-driven environment.
Ability to meet strict Service Level Agreements (SLAs).
Nice-to-Have:
Fluency in Mandarin, Punjabi, Hindi, Cantonese, or Spanish.
Previous experience in a contact center or banking operations environment.
Summary
If you are interested in the operations Officer role, please apply online today!
This role requires bilingual candidates because they are going to support clients that speak both languages.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
