We are seeking a highly organized and detail-oriented Bilingual Operations Officer I to join our Credit Centre Operations team. This is a critical back-office role focused on the end-to-end processing of operational requests from government agencies, including the CRA and Revenue QC. This 1-year contract offers a dynamic environment where you will learn the foundational operational side of the bank while engaging with various internal and external partners.
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Work Location: Hybrid (2 days in office: Wednesdays and Thursdays; 3 days at home) at Montreal, Quebec.
Start Date: ASAP.
Schedule: Monday to Friday, 37.5 hours per week (Shifts between 8:00 AM – 4:30 PM).
As a Bilingual Operations Officer I, you will provide essential operational support for the Government Request for Information team. The role is structured into three key operational stages: Filtering incoming requests, Gatekeeping (performing document lookups and verification), and Closing the requests once compliance standards are met. This is a high-volume, fast-paced environment where your performance will be measured against quality metrics, monthly deliverables, and strict Service Level Agreements (SLAs).
Advantages
Career Growth: Significant opportunity to learn the operational mechanics of a major bank and engage with a variety of internal partners.
Dynamic Environment: Work within a fast-paced, high-impact unit with a strong supportive culture.
Hybrid Flexibility: Enjoy the balance of 3 days working from home with set anchor days for team collaboration in Montreal.
Comprehensive Training: Benefit from a structured one-month training period (on and off) to ensure your technical and procedural success.
Responsibilities
Operational Support & Processing
Government Liaison: Process and triage documentation requests from government entities, specifically the CRA and Revenue Quebec.
Document Gatekeeping: Perform detailed document lookups in internal systems to verify information and ensure all files are complete.
Request Closure: Manage the final closing piece of the request lifecycle, ensuring all data is accurate and compliant before final submission.
Transaction Execution: Execute specialized transactions accurately and on time, adhering to established guidelines and procedures.
Compliance & Risk Management
AML Adherence: Apply foundational knowledge of Anti-Money Laundering (AML) and Business Continuity Management (BCM) frameworks to all processing tasks.
Data Integrity: Ensure 100% accuracy in data input to meet monthly quality metrics and deliver behavioral and output standards.
Confidentiality: Consistently exercise high discretion in managing sensitive customer data and government correspondence.
Team Collaboration
Stakeholder Engagement: Interact with internal partners to facilitate request resolution and maintain service quality.
Continuous Improvement: Participate in group coaching, huddles, and team meetings to identify opportunities to improve service delivery.
Qualifications
Mandatory Requirements
Bilingualism: Mandatory professional fluency in both French and English (verbal and written).
Experience: 0–2 years of experience in an operational support or administrative role. Recent graduates are encouraged to apply.
Technical Skills: Sound knowledge of the MS Office Suite, with mandatory proficiency in Excel.
Analytical Skills: Excellent quantitative and analytical skills with an acute attention to detail.
Organizational Mastery: Strong time management skills with a proven ability to handle high volumes of work and meet strict deadlines.
Education: High school diploma or equivalent.
Preferred Qualifications
Prior experience in the Banking or Financial Services industry.
Background or education in Bookkeeping or Accounting.
Experience with trade processing or cash products (Loans, Deposits, etc.).
Candidate Profile
A team player who is adaptable, flexible, and committed to long-term professional growth.
Strong initiative with the ability to work independently within a large team (15 members).
No history of frequent job-hopping (stable tenure preferred).
Summary
Ready to start your journey with a leader in the financial industry? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly organized and detail-oriented Bilingual Operations Officer I to join our Credit Centre Operations team. This is a critical back-office role focused on the end-to-end processing of operational requests from government agencies, including the CRA and Revenue QC. This 1-year contract offers a dynamic environment where you will learn the foundational operational side of the bank while engaging with various internal and external partners.
Work Location: Hybrid (2 days in office: Wednesdays and Thursdays; 3 days at home) at Montreal, Quebec.
Start Date: ASAP.
Schedule: Monday to Friday, 37.5 hours per week (Shifts between 8:00 AM – 4:30 PM).
As a Bilingual Operations Officer I, you will provide essential operational support for the Government Request for Information team. The role is structured into three key operational stages: Filtering incoming requests, Gatekeeping (performing document lookups and verification), and Closing the requests once compliance standards are met. This is a high-volume, fast-paced environment where your performance will be measured against quality metrics, monthly deliverables, and strict Service Level Agreements (SLAs).
...
Advantages
Career Growth: Significant opportunity to learn the operational mechanics of a major bank and engage with a variety of internal partners.
Dynamic Environment: Work within a fast-paced, high-impact unit with a strong supportive culture.
Hybrid Flexibility: Enjoy the balance of 3 days working from home with set anchor days for team collaboration in Montreal.
Comprehensive Training: Benefit from a structured one-month training period (on and off) to ensure your technical and procedural success.
Responsibilities
Operational Support & Processing
Government Liaison: Process and triage documentation requests from government entities, specifically the CRA and Revenue Quebec.
Document Gatekeeping: Perform detailed document lookups in internal systems to verify information and ensure all files are complete.
Request Closure: Manage the final closing piece of the request lifecycle, ensuring all data is accurate and compliant before final submission.
Transaction Execution: Execute specialized transactions accurately and on time, adhering to established guidelines and procedures.
Compliance & Risk Management
AML Adherence: Apply foundational knowledge of Anti-Money Laundering (AML) and Business Continuity Management (BCM) frameworks to all processing tasks.
Data Integrity: Ensure 100% accuracy in data input to meet monthly quality metrics and deliver behavioral and output standards.
Confidentiality: Consistently exercise high discretion in managing sensitive customer data and government correspondence.
Team Collaboration
Stakeholder Engagement: Interact with internal partners to facilitate request resolution and maintain service quality.
Continuous Improvement: Participate in group coaching, huddles, and team meetings to identify opportunities to improve service delivery.
Qualifications
Mandatory Requirements
Bilingualism: Mandatory professional fluency in both French and English (verbal and written).
Experience: 0–2 years of experience in an operational support or administrative role. Recent graduates are encouraged to apply.
Technical Skills: Sound knowledge of the MS Office Suite, with mandatory proficiency in Excel.
Analytical Skills: Excellent quantitative and analytical skills with an acute attention to detail.
Organizational Mastery: Strong time management skills with a proven ability to handle high volumes of work and meet strict deadlines.
Education: High school diploma or equivalent.
Preferred Qualifications
Prior experience in the Banking or Financial Services industry.
Background or education in Bookkeeping or Accounting.
Experience with trade processing or cash products (Loans, Deposits, etc.).
Candidate Profile
A team player who is adaptable, flexible, and committed to long-term professional growth.
Strong initiative with the ability to work independently within a large team (15 members).
No history of frequent job-hopping (stable tenure preferred).
Summary
Ready to start your journey with a leader in the financial industry? Apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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