We are seeking a highly organized, detail-oriented professional to join a collaborative Business Management & Strategy team at a major financial institution in downtown Toronto. This role is ideal for an administrative professional with a "Customer First" mindset who excels in high-volume, fast-paced environments.
...
As an Operations Officer II, you will play a critical role in the onboarding lifecycle for project contractors, acting as a key liaison between hiring managers and operational systems.
Advantages
Prime Location: Work in the heart of the Financial District
Potential for Growth: 4-month initial contract with a strong possibility for extension or permanent conversion.
Excellent Culture: Join a collaborative team of 13 with high morale and a supportive management style.
Comprehensive Training: 2 weeks of formal training followed by up to a month of on-the-job mentorship.
Responsibilities
Onboarding Coordination: Manage the end-to-end onboarding process for project contractors (SOWs), ensuring all system access and documentation are fulfilled.
Stakeholder Engagement: Act as a primary point of contact for senior managers (Level 10-11), providing status updates, following up on pending requests, and delivering next-step instructions.
Operational Execution: Process specialized transactions and general processing activities accurately and on time, adhering to strict Service Level Agreements (SLAs).
Request Monitoring: Track tickets and requests through SharePoint and Excel, ensuring no bottlenecks occur in the onboarding pipeline.
Process Improvement: Identify and suggest opportunities to streamline service delivery and elevate operational quality.
Compliance: Adhere to bank regulations and enterprise frameworks, including the Bank Code of Conduct and Anti-Money Laundering (AML) protocols.
Qualifications
Experience: 2–4 years of experience in a professional administrative or operational role, ideally within a corporate office environment.
Technical Proficiency: Strong command of MS Office Suite, specifically Excel (for tracking and data extraction) and SharePoint.
Communication: Exceptional verbal and written communication skills; comfortable interacting with senior-level stakeholders.
Organizational Prowess: Ability to multitask, prioritize a heavy workload, and meet tight deadlines under pressure.
SLA Awareness: Prior experience working within a metrics-driven environment where performance is measured by turnaround times and accuracy.
Nice-to-Have Skills:
Previous experience in the banking/financial services industry.
Knowledge of Trade Processing, Cash Products (Loans, Deposits, Swaps), or Global/WSS platforms.
Post-secondary education is highly preferred.
Personality Profile:
Outgoing with strong relationship-management skills.
Meticulous attention to detail (crucial for data integrity).
Self-motivated, goal-oriented, and able to work independently.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are seeking a highly organized, detail-oriented professional to join a collaborative Business Management & Strategy team at a major financial institution in downtown Toronto. This role is ideal for an administrative professional with a "Customer First" mindset who excels in high-volume, fast-paced environments.
As an Operations Officer II, you will play a critical role in the onboarding lifecycle for project contractors, acting as a key liaison between hiring managers and operational systems.
Advantages
Prime Location: Work in the heart of the Financial District
Potential for Growth: 4-month initial contract with a strong possibility for extension or permanent conversion.
Excellent Culture: Join a collaborative team of 13 with high morale and a supportive management style.
Comprehensive Training: 2 weeks of formal training followed by up to a month of on-the-job mentorship.
Responsibilities
Onboarding Coordination: Manage the end-to-end onboarding process for project contractors (SOWs), ensuring all system access and documentation are fulfilled.
...
Stakeholder Engagement: Act as a primary point of contact for senior managers (Level 10-11), providing status updates, following up on pending requests, and delivering next-step instructions.
Operational Execution: Process specialized transactions and general processing activities accurately and on time, adhering to strict Service Level Agreements (SLAs).
Request Monitoring: Track tickets and requests through SharePoint and Excel, ensuring no bottlenecks occur in the onboarding pipeline.
Process Improvement: Identify and suggest opportunities to streamline service delivery and elevate operational quality.
Compliance: Adhere to bank regulations and enterprise frameworks, including the Bank Code of Conduct and Anti-Money Laundering (AML) protocols.
Qualifications
Experience: 2–4 years of experience in a professional administrative or operational role, ideally within a corporate office environment.
Technical Proficiency: Strong command of MS Office Suite, specifically Excel (for tracking and data extraction) and SharePoint.
Communication: Exceptional verbal and written communication skills; comfortable interacting with senior-level stakeholders.
Organizational Prowess: Ability to multitask, prioritize a heavy workload, and meet tight deadlines under pressure.
SLA Awareness: Prior experience working within a metrics-driven environment where performance is measured by turnaround times and accuracy.
Nice-to-Have Skills:
Previous experience in the banking/financial services industry.
Knowledge of Trade Processing, Cash Products (Loans, Deposits, Swaps), or Global/WSS platforms.
Post-secondary education is highly preferred.
Personality Profile:
Outgoing with strong relationship-management skills.
Meticulous attention to detail (crucial for data integrity).
Self-motivated, goal-oriented, and able to work independently.
Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
