We are seeking seven professional and highly motivated Bilingual (French/English) Operations Officers II to join our Credit Centre Adjudication team in Montréal. This role is essential for the processing of Real Estate Secured Lending (RESL) products, specifically focusing on the funding stage. You will act as a key liaison between branch partners and the adjudication center to ensure timely and accurate funding for our clients.
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This is a 6-month contract beginning February 17th, with a strong possibility for contract extension or permanent conversion based on performance and business volumes.
Work Location: Hybrid (4 days per week onsite) at , Montréal.
Schedule: Monday to Friday, core business hours (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).
As an Operations Officer II, you will work in a fast-paced environment that balances back-office processing with active telephone communication. Your primary responsibility is to manage the funding lifecycle for real estate secured loans. You will review files, identify missing documentation, and communicate with branch partners to resolve issues effectively. This role requires a "customer-centric" mindset, where accuracy and speed are paramount to delivering an exceptional experience for our partners and clients.
Advantages
- Salary: $26.90 / hour.
- Contract Duration: 6-month contract (starting Feb 17th), with high potential for extension or permanent conversion.
- Location: Montréal (Downtown).
- Work Mode: Hybrid (4 days onsite, 1 day work-from-home).
- Schedule: Monday to Friday, 37.5h/week (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).
- Growth: Structured 2-week onsite training and networking opportunities with cross-functional bank partners.
Responsibilities
- Process real estate secured lending files for funding accurately and on time, adhering to regulatory guidelines.
- Procure missing information proactively from branch partners to ensure seamless funding timelines.
- Manage stakeholder expectations through professional and clear communication (verbal and written).
- Resolve operational challenges and customer concerns efficiently using sound problem-solving skills.
- Prioritize individual workloads to consistently meet strict Service Level Agreement (SLA) requirements.
- Deliver positive partner experiences with empathy and patience, even during complex situations
Qualifications
- Experience: Minimum of 2 years of relevant professional experience (Operations, Banking, or high-volume Administration).
- Languages: Fully fluent in both French and English (mandatory).
- Education: Post-secondary education is required.
- Knowledge: Prior experience in Banking, Accounting, or Mortgages/Real Estate lending is preferred.
- Software: Comfortable working with standard office suites and learning proprietary banking systems.
Summary
If you are interested in the Operations Officer position please apply online today! or by email at: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking seven professional and highly motivated Bilingual (French/English) Operations Officers II to join our Credit Centre Adjudication team in Montréal. This role is essential for the processing of Real Estate Secured Lending (RESL) products, specifically focusing on the funding stage. You will act as a key liaison between branch partners and the adjudication center to ensure timely and accurate funding for our clients.
This is a 6-month contract beginning February 17th, with a strong possibility for contract extension or permanent conversion based on performance and business volumes.
Work Location: Hybrid (4 days per week onsite) at , Montréal.
Schedule: Monday to Friday, core business hours (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).
As an Operations Officer II, you will work in a fast-paced environment that balances back-office processing with active telephone communication. Your primary responsibility is to manage the funding lifecycle for real estate secured loans. You will review files, identify missing documentation, and communicate with branch partners to resolve issues effectively. This role requires a "customer-centric" mindset, where accuracy and speed are paramount to delivering an exceptional experience for our partners and clients.
...
Advantages
- Salary: $26.90 / hour.
- Contract Duration: 6-month contract (starting Feb 17th), with high potential for extension or permanent conversion.
- Location: Montréal (Downtown).
- Work Mode: Hybrid (4 days onsite, 1 day work-from-home).
- Schedule: Monday to Friday, 37.5h/week (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).
- Growth: Structured 2-week onsite training and networking opportunities with cross-functional bank partners.
Responsibilities
- Process real estate secured lending files for funding accurately and on time, adhering to regulatory guidelines.
- Procure missing information proactively from branch partners to ensure seamless funding timelines.
- Manage stakeholder expectations through professional and clear communication (verbal and written).
- Resolve operational challenges and customer concerns efficiently using sound problem-solving skills.
- Prioritize individual workloads to consistently meet strict Service Level Agreement (SLA) requirements.
- Deliver positive partner experiences with empathy and patience, even during complex situations
Qualifications
- Experience: Minimum of 2 years of relevant professional experience (Operations, Banking, or high-volume Administration).
- Languages: Fully fluent in both French and English (mandatory).
- Education: Post-secondary education is required.
- Knowledge: Prior experience in Banking, Accounting, or Mortgages/Real Estate lending is preferred.
- Software: Comfortable working with standard office suites and learning proprietary banking systems.
Summary
If you are interested in the Operations Officer position please apply online today! or by email at: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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