We are seeking a highly analytical and detail-oriented Bilingual Operations Officer II to join our Mortgage Maintenance team in Montreal. This role is a critical back-office function focused on the end-to-end lifecycle of mortgage discharges and security maintenance. You will work closely with government documentation from the CRA and Revenu Québec, ensuring all financial adjustments and legal triaging are executed with 100% accuracy.
...
This is a 2-year contract offering a significant opportunity to embed yourself within a premier financial institution's operations and engage with a dynamic team of banking professionals.
As an Operations Officer II, you will support the maintenance of mortgage discharges and manage complex documentation from legal and government entities. Your day-to-day will involve high-volume data entry, manual accounting, and the balancing of General Ledger (GL) accounts. This role is strictly back-office, requiring a candidate who thrives in a "delivery-focused" environment where quality and compliance are the primary performance drivers
Work Location: Hybrid (Initially 2 days onsite, transitioning to 4 days) at Montreal, Quebec.
Schedule: Monday to Friday, 37.5 hours/week (Shifts: 8:00 AM – 4:00 PM or 8:30 AM – 4:30 PM).
Start Date: April 20, 2026.
Advantages
Extended Stability: A long-term 2-year contract provides professional security and deep integration into the team.
Career Development: Gain comprehensive knowledge of the bank's operational side and engage with various internal partners.
Dynamic Culture: Work within a collaborative environment that values initiative and team engagement.
Responsibilities
Mortgage Maintenance & Processing
Triage & Review: Review and triage solicitor requests for mortgage statements and government documentation from the CRA and Revenu Québec.
Data Management: Perform high-accuracy data entry into specialized mortgage tools and maintain the security library.
Discharge Support: Execute tasks that support the maintenance and finalization of mortgage discharges.
Financial Accounting
Payment Application: Apply payments to mortgages, calculate interest owed, and facilitate the closing of accounts.
GL Balancing: Perform manual accounting tasks, including transferring funds between accounts and balancing General Ledger (GL) accounts.
System Updates: Ensure all internal systems are updated in real-time to reflect the current status of security and mortgage files.
Operational Excellence
SLA Compliance: Meet monthly metrics and deliverables related to productivity and behavioral output.
Compliance: Ensure all documents sent out are up-to-date and fully compliant with banking regulations and government standards.
Engagement: Participate in group coaching, team meetings, and monthly call reviews to maintain service standards.
Qualifications
Mandatory Requirements
Language Proficiency: Fully Bilingual (French/English) with strong verbal and written communication skills in both languages.
Professional Experience: 2–4 years of experience in Banking, Financial Services, or Bookkeeping.
Technical Skills: 2+ years of high-volume Data Entry experience and proficiency in MS Outlook.
Financial Literacy: Proven ability to troubleshoot financial discrepancies and understand complex documentation.
Soft Skills: Exceptional attention to detail, accuracy, and the ability to meet strict SLAs independently while being a proactive team player.
Education: Post-secondary degree.
Preferred Qualifications
Industry Specifics: Background in Real Estate or Legal/Law (Law students are welcome).
Technical Savvy: Experience with productivity tracking software and mortgage-specific tools.
Summary
If you are a detail-oriented individual with excellent communication skills and a passion for providing outstanding customer service, we encourage you to apply. This role offers a valuable opportunity to contribute to a critical project and grow your career within a leading financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly analytical and detail-oriented Bilingual Operations Officer II to join our Mortgage Maintenance team in Montreal. This role is a critical back-office function focused on the end-to-end lifecycle of mortgage discharges and security maintenance. You will work closely with government documentation from the CRA and Revenu Québec, ensuring all financial adjustments and legal triaging are executed with 100% accuracy.
This is a 2-year contract offering a significant opportunity to embed yourself within a premier financial institution's operations and engage with a dynamic team of banking professionals.
As an Operations Officer II, you will support the maintenance of mortgage discharges and manage complex documentation from legal and government entities. Your day-to-day will involve high-volume data entry, manual accounting, and the balancing of General Ledger (GL) accounts. This role is strictly back-office, requiring a candidate who thrives in a "delivery-focused" environment where quality and compliance are the primary performance drivers
Work Location: Hybrid (Initially 2 days onsite, transitioning to 4 days) at Montreal, Quebec.
...
Schedule: Monday to Friday, 37.5 hours/week (Shifts: 8:00 AM – 4:00 PM or 8:30 AM – 4:30 PM).
Start Date: April 20, 2026.
Advantages
Extended Stability: A long-term 2-year contract provides professional security and deep integration into the team.
Career Development: Gain comprehensive knowledge of the bank's operational side and engage with various internal partners.
Dynamic Culture: Work within a collaborative environment that values initiative and team engagement.
Responsibilities
Mortgage Maintenance & Processing
Triage & Review: Review and triage solicitor requests for mortgage statements and government documentation from the CRA and Revenu Québec.
Data Management: Perform high-accuracy data entry into specialized mortgage tools and maintain the security library.
Discharge Support: Execute tasks that support the maintenance and finalization of mortgage discharges.
Financial Accounting
Payment Application: Apply payments to mortgages, calculate interest owed, and facilitate the closing of accounts.
GL Balancing: Perform manual accounting tasks, including transferring funds between accounts and balancing General Ledger (GL) accounts.
System Updates: Ensure all internal systems are updated in real-time to reflect the current status of security and mortgage files.
Operational Excellence
SLA Compliance: Meet monthly metrics and deliverables related to productivity and behavioral output.
Compliance: Ensure all documents sent out are up-to-date and fully compliant with banking regulations and government standards.
Engagement: Participate in group coaching, team meetings, and monthly call reviews to maintain service standards.
Qualifications
Mandatory Requirements
Language Proficiency: Fully Bilingual (French/English) with strong verbal and written communication skills in both languages.
Professional Experience: 2–4 years of experience in Banking, Financial Services, or Bookkeeping.
Technical Skills: 2+ years of high-volume Data Entry experience and proficiency in MS Outlook.
Financial Literacy: Proven ability to troubleshoot financial discrepancies and understand complex documentation.
Soft Skills: Exceptional attention to detail, accuracy, and the ability to meet strict SLAs independently while being a proactive team player.
Education: Post-secondary degree.
Preferred Qualifications
Industry Specifics: Background in Real Estate or Legal/Law (Law students are welcome).
Technical Savvy: Experience with productivity tracking software and mortgage-specific tools.
Summary
If you are a detail-oriented individual with excellent communication skills and a passion for providing outstanding customer service, we encourage you to apply. This role offers a valuable opportunity to contribute to a critical project and grow your career within a leading financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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