Randstad is seeking a Customer Service Representative to join our client, Aon Services, in Montreal. This is a part-time, virtual position requiring fluency in both French and English (written and verbal). You will provide exceptional customer service related to insurance benefits. This is a temporary role starting September 29, 2025 and ending March 28, 2026.
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Position: Customer Service Representative
Shift: Part-Time
Salary: Please inquire for salary details.
Location: Virtual - Montreal, Quebec, Canada
Advantages
Work from home, part-time schedule.
Networking Opportunities
Work in a professional environment
Responsibilities
Respond promptly and professionally to incoming calls, chats, and tickets; develop product knowledge and effectively convey information to customers; engage in active listening, clarifying information and defusing situations; document customer inquiries and resolutions; maintain established performance levels; understand and resolve compliance issues; support teamwork; identify and respond efficiently to customer needs, providing solutions and alternatives.
Qualifications
Fluency in French and English (written and verbal); previous customer service or call center experience in insurance program support; proficient in Microsoft Office Suite; strong communication, empathy, and listening skills; ability to multi-task; excellent written communication skills; commitment to superior customer service; ability to work independently; strong judgment and critical thinking skills; minimum 3 years of insurance program support experience; college degree preferred, high school diploma required.
Summary
If you are a highly motivated and experienced customer service representative with a passion for providing excellent client support and are fluent in both French and English, we encourage you to apply. Please submit your resume for consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is seeking a Customer Service Representative to join our client, Aon Services, in Montreal. This is a part-time, virtual position requiring fluency in both French and English (written and verbal). You will provide exceptional customer service related to insurance benefits. This is a temporary role starting September 29, 2025 and ending March 28, 2026.
Position: Customer Service Representative
Shift: Part-Time
Salary: Please inquire for salary details.
Location: Virtual - Montreal, Quebec, Canada
Advantages
Work from home, part-time schedule.
Networking Opportunities
Work in a professional environment
Responsibilities
Respond promptly and professionally to incoming calls, chats, and tickets; develop product knowledge and effectively convey information to customers; engage in active listening, clarifying information and defusing situations; document customer inquiries and resolutions; maintain established performance levels; understand and resolve compliance issues; support teamwork; identify and respond efficiently to customer needs, providing solutions and alternatives.
Qualifications
...
Fluency in French and English (written and verbal); previous customer service or call center experience in insurance program support; proficient in Microsoft Office Suite; strong communication, empathy, and listening skills; ability to multi-task; excellent written communication skills; commitment to superior customer service; ability to work independently; strong judgment and critical thinking skills; minimum 3 years of insurance program support experience; college degree preferred, high school diploma required.
Summary
If you are a highly motivated and experienced customer service representative with a passion for providing excellent client support and are fluent in both French and English, we encourage you to apply. Please submit your resume for consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
