We are seeking a highly motivated and detail-oriented Bilingual (French/English) Customer Support Representative to join a high-volume operations team within a leading financial institution. This role is crucial for providing essential operational support by managing inbound telephone inquiries from a diverse group of partners, including internal employees, government agencies, and merchants. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is dedicated to delivering exceptional service and maintaining rigorous performance standards. This is a 12-month contract opportunity with potential for extension and conversion.
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This role is responsible for executing a broad range of operational support and processing activities. You will be on the front lines, managing high-volume call traffic, resolving complaints with composure, and ensuring every interaction elevates service quality. Success in this role requires a resourceful, inquisitive individual with strong problem-solving skills and an ability to use provided tools effectively to find information and meet strict deadlines
Location: Hybrid model, working 4 days per week, Montreal office
Schedule: Part-time, 30 hours per week. Must be available to cover different shift hours on a rotational model between Monday - Friday, 8:00 AM to 8:00 PM EST.
Advantages
Work for a Leader: Opportunity to work within a leading financial institution, a valuable addition to your professional background.
Career Growth: Contract role with a strong potential for extension and permanent conversion.
Skill Enhancement: Gain experience in a high-volume, structured operations environment with a focus on compliance and quality metrics.
Competitive Pay: Attractive pay rate of $26.90 per hour.
Responsibilities
Manage Inbound Calls: Serve as the primary contact for inquiries from various partners (employees, government, merchants), providing professional and efficient support over the phone (100% phone-based work).
Request Confirmation & Processing: Confirm and accurately process requests, ensuring strict attention to detail and adherence to established procedures.
Partner Collaboration: Collaborate effectively with internal and external partners to resolve issues and validate information to facilitate a smooth caller experience.
Performance & Quality: Consistently meet Service Level Agreements (SLAs) for service quality, productivity, and call handling time.
Knowledge Management: Stay current on all product knowledge, internal processes, and industry regulations to ensure accurate and compliant support.
Documentation: Maintain accurate and detailed records of all interactions and transactions.
Qualifications
Must-Haves:
Bilingual Proficiency: Must be fully proficient (read, write, speak) in both French and English.
Customer Service Excellence: Demonstrated strong customer service experience, with the ability to provide specific, tangible examples of past success in engaging with customers, asking the right questions, and resolving issues.
Active Listening: Essential active listening skills to quickly understand caller needs and respond appropriately.
Attention to Detail: Excellent attention to detail and a commitment to accuracy in all transactions and documentation.
Basic Computer Skills: Proficiency in basic computer skills, including Microsoft Office/MS Suites.
Resourcefulness: Strong problem-solving skills, ability to be resourceful, and aptitude for using tools provided effectively.
Additional Experience:
0-2 years of experience in a customer service or call center environment preferred.
Ability to work independently and as part of a team.
Self-motivated and goal-oriented with a proven ability to adapt to changing policies and procedures.
Summary
If you are interested in the part time bilingual operations officer role, please apply online today.
This role requires a bilingual talent because it covers a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly motivated and detail-oriented Bilingual (French/English) Customer Support Representative to join a high-volume operations team within a leading financial institution. This role is crucial for providing essential operational support by managing inbound telephone inquiries from a diverse group of partners, including internal employees, government agencies, and merchants. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is dedicated to delivering exceptional service and maintaining rigorous performance standards. This is a 12-month contract opportunity with potential for extension and conversion.
This role is responsible for executing a broad range of operational support and processing activities. You will be on the front lines, managing high-volume call traffic, resolving complaints with composure, and ensuring every interaction elevates service quality. Success in this role requires a resourceful, inquisitive individual with strong problem-solving skills and an ability to use provided tools effectively to find information and meet strict deadlines
Location: Hybrid model, working 4 days per week, Montreal office
...
Schedule: Part-time, 30 hours per week. Must be available to cover different shift hours on a rotational model between Monday - Friday, 8:00 AM to 8:00 PM EST.
Advantages
Work for a Leader: Opportunity to work within a leading financial institution, a valuable addition to your professional background.
Career Growth: Contract role with a strong potential for extension and permanent conversion.
Skill Enhancement: Gain experience in a high-volume, structured operations environment with a focus on compliance and quality metrics.
Competitive Pay: Attractive pay rate of $26.90 per hour.
Responsibilities
Manage Inbound Calls: Serve as the primary contact for inquiries from various partners (employees, government, merchants), providing professional and efficient support over the phone (100% phone-based work).
Request Confirmation & Processing: Confirm and accurately process requests, ensuring strict attention to detail and adherence to established procedures.
Partner Collaboration: Collaborate effectively with internal and external partners to resolve issues and validate information to facilitate a smooth caller experience.
Performance & Quality: Consistently meet Service Level Agreements (SLAs) for service quality, productivity, and call handling time.
Knowledge Management: Stay current on all product knowledge, internal processes, and industry regulations to ensure accurate and compliant support.
Documentation: Maintain accurate and detailed records of all interactions and transactions.
Qualifications
Must-Haves:
Bilingual Proficiency: Must be fully proficient (read, write, speak) in both French and English.
Customer Service Excellence: Demonstrated strong customer service experience, with the ability to provide specific, tangible examples of past success in engaging with customers, asking the right questions, and resolving issues.
Active Listening: Essential active listening skills to quickly understand caller needs and respond appropriately.
Attention to Detail: Excellent attention to detail and a commitment to accuracy in all transactions and documentation.
Basic Computer Skills: Proficiency in basic computer skills, including Microsoft Office/MS Suites.
Resourcefulness: Strong problem-solving skills, ability to be resourceful, and aptitude for using tools provided effectively.
Additional Experience:
0-2 years of experience in a customer service or call center environment preferred.
Ability to work independently and as part of a team.
Self-motivated and goal-oriented with a proven ability to adapt to changing policies and procedures.
Summary
If you are interested in the part time bilingual operations officer role, please apply online today.
This role requires a bilingual talent because it covers a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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