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      • Mississauga, Ontario
      • Contract
      Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $20/hr - $23/hr- 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $20/hr - $23/hr- 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $19/hr - $22/hr - 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri and Riddhima Patel at aqsa.jafri@randstad.ca and riddhima.patel@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative: - Amazing position with easy access to transit - Competitive salary: $19/hr - $22/hr - 6-month contract starting immediately with a strong possibility to become permanent - Monday to Friday 9:00 am-5:00 pm, with great work-life balance - Working 37.5 hours a week - Chance to be a part of a great team - Opportunity to expand your professional network Responsibilities What YOU will be doing as a Bilingual Customer Service Representative: - Placing the orders into the system using ERP and ensuring the accuracy of the orders - Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes - Resolving issues and concerns relating to order errors, delivery, and billing - Resolving customer inquiries over email, delivering excellent customer experience in both French and English - Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner QualificationsWhat YOU bring to the role of Bilingual Customer Service Representative: - Bilingualism (French and English are a MUST) - Experience working in a customer service/client-facing role - Excellent written communication skills in both French and English - Tech-savvy! Proficient with working with, and learning new software - Strong analytical and problem-solving skills - Demonstrated ability to complete tasks under pressure with a high degree of accuracy - Able to work independently, with impeccable attention to detail - Supportive team player - Willing to complete one shift per week from 10:30 am-6:30 pm - Knowledge of SAP and JD Edwards systems is considered an assetSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri and Riddhima Patel at aqsa.jafri@randstad.ca and riddhima.patel@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Bilingual Customer Service Representative Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Milton, Ontario
      • Permanent
      • $40,000 - $50,000 per year
      Bilingual Customer Service in Milton!Are you Bilingual looking for a Customer Service job within the Milton area? Do you come from experience working in a distribution environment? Are you looking for a full-time permanent opportunity? Then we would love to consider you for this Customer Service role!This position requires a self-starter, detail oriented individual able to support multiple customers andbusiness functions, excellent communication skills, works well with a team, interacts with multiple levelsand functions with the organization, and able to manage relationships. The ideal candidate will have 5+ years experience within a Bilingual Customer Service role and have background in a distribution center. Must be able to work both alone and with a team. Please apply online at randstad.ca if you would like to be considered for the position or email your resume to aliyah.sykes@randstad.ca today!Advantages- Advantages- Permanent position in Milton- Monday-Friday day time hours- Medical and dental benefits after 3 months- Performance bonus - Salary: $40,000 - $50,000 annually - Pension offered after one year- Work from home opportunity (1 day in office rotated) - Amazing Milton location - Free parking on site- Monthly BBQs - Location near restaurants/shopping- Learn an in-demand skill that will look good on your resume- Casual dresscode (i.e. wear jeans to work every day)- Fast-paced, dynamic environmentResponsibilities- Process and respond accurately and in a timely manner to enquiries from our Customers and Branch network across Canada- Handel updates and cancellation of orders for our Customers, Branch network and vendors according to department policies and procedures- Communicate with vendors to obtain delivery dates and information on products - Provide expected shipment dates for product arriving and departing from the Distribution Centre- Document and process warranty claims- Create and track returns, including reporting discrepancies- Support the flow of information between procurement and the branch network for impact orders.- Facilitate updates to orders when a product has been discontinued with or without replacements- Enter and manage returns to Vendors including customs documentation- Create and analyze reports to support business execution.- Perform various office and administrative duties, which may include handling shipping documents, reception and maintaining databasesQualifications- 5+ years of Bilingual Customer Service experience- Strong computer skills and intermediate excel skills - Ability to work in a fast paced environment- Strong communication with experience working and coordinating tasks with other departments- Ability to prioritize, coordinate and demonstrate initiative- Must be able to complete a Criminal Record Check-Experience in working with AS400 and WMS is an asset SummaryHow to Apply?1. Apply online at Randstad.ca today!2. Send your resume to aliyah.sykes@randstad.ca ! Not interested in this role but still looking for your next great opportunity? Randstad oversees various permanent and contract position such as Reception, Administrative Assistant, Executive Assistance, Customer Service Representative, Accounting Clerk, Data Entry, and Inside Sales. If you are interested in these roles, please feel free to reach out to us to discuss what you are looking for!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Customer Service in Milton!Are you Bilingual looking for a Customer Service job within the Milton area? Do you come from experience working in a distribution environment? Are you looking for a full-time permanent opportunity? Then we would love to consider you for this Customer Service role!This position requires a self-starter, detail oriented individual able to support multiple customers andbusiness functions, excellent communication skills, works well with a team, interacts with multiple levelsand functions with the organization, and able to manage relationships. The ideal candidate will have 5+ years experience within a Bilingual Customer Service role and have background in a distribution center. Must be able to work both alone and with a team. Please apply online at randstad.ca if you would like to be considered for the position or email your resume to aliyah.sykes@randstad.ca today!Advantages- Advantages- Permanent position in Milton- Monday-Friday day time hours- Medical and dental benefits after 3 months- Performance bonus - Salary: $40,000 - $50,000 annually - Pension offered after one year- Work from home opportunity (1 day in office rotated) - Amazing Milton location - Free parking on site- Monthly BBQs - Location near restaurants/shopping- Learn an in-demand skill that will look good on your resume- Casual dresscode (i.e. wear jeans to work every day)- Fast-paced, dynamic environmentResponsibilities- Process and respond accurately and in a timely manner to enquiries from our Customers and Branch network across Canada- Handel updates and cancellation of orders for our Customers, Branch network and vendors according to department policies and procedures- Communicate with vendors to obtain delivery dates and information on products - Provide expected shipment dates for product arriving and departing from the Distribution Centre- Document and process warranty claims- Create and track returns, including reporting discrepancies- Support the flow of information between procurement and the branch network for impact orders.- Facilitate updates to orders when a product has been discontinued with or without replacements- Enter and manage returns to Vendors including customs documentation- Create and analyze reports to support business execution.- Perform various office and administrative duties, which may include handling shipping documents, reception and maintaining databasesQualifications- 5+ years of Bilingual Customer Service experience- Strong computer skills and intermediate excel skills - Ability to work in a fast paced environment- Strong communication with experience working and coordinating tasks with other departments- Ability to prioritize, coordinate and demonstrate initiative- Must be able to complete a Criminal Record Check-Experience in working with AS400 and WMS is an asset SummaryHow to Apply?1. Apply online at Randstad.ca today!2. Send your resume to aliyah.sykes@randstad.ca ! Not interested in this role but still looking for your next great opportunity? Randstad oversees various permanent and contract position such as Reception, Administrative Assistant, Executive Assistance, Customer Service Representative, Accounting Clerk, Data Entry, and Inside Sales. If you are interested in these roles, please feel free to reach out to us to discuss what you are looking for!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Stoney Creek, Ontario
      • Permanent
      • $45,000 - $50,000 per year
      Bilingual Customer Service RepresentativeAre you a Bilingual Customer Service representative looking to grow your career? Are you Bilingual in French and English? Do you love servicing Accounts and working with existing clients? Then I would love to talk to you! Currently, we are currently seeking someone who comes from experience in customer service or account management. This is a permanent Bilingual Customer Service opportunity in the Stoney Creek area and we look forward to speaking with you.Advantages• Full-time Permanent position with a reputable company • $45,000-50,000 starting annual salary• Benefits after 3 months of probation• Pension Plan after 3-6 months of probation• Flexible Hybrid work from home • 3 weeks of vacation to start• Monday to Friday 8 am to 4:30 pm• Conveniently located in Stoney Creek, ONResponsibilities• Responsible for maintaining a high level of professionalism with clients while establishing a positiverapport with every caller• Answer incoming customer calls, emails and chat requests from customers, dealers, and contractors regarding the variety of processes• Resolve issues raised by EV customers and electrical contractors regarding specific project requests, via inbound and outbound calls and emails• Address customer or contractor issues with problem-solving solutions and make suggestions for enhancements or amendments to process, focusing on improving the customer experience• Refine program processes and workflows to guarantee uninterrupted service delivery• Consistently evaluate customer service flow to identify risks and areas for improvement• Collect and analyze customer and installer behaviour to understand changing needs and requirements for program delivery• Lead problem solving to offer recommendations for process improvement of technology and customer support tools• Resolve complaints and track processes that pertain to the customer's installation journey• Ensure all customer requests are responded to within 24 hours and ensure client satisfaction scores of at least 8 or higherQualifications• Must be French and English speaking (bilingual)• 1-2 years of customer service experience• Previous knowledge in MS Office (Word, Excel, Outlook)• Previous experience working in JD Edwards considered an asset• Attention to detail and task prioritizing• Great communication and time managementSummaryPlease do not delay as this position will not be available for long!How to Apply?1) Email your resume to destina.okanovic@randstad.ca or Joshua.thammavongsa@randstad.ca2) Apply online at Randstad.ca todayRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Customer Service RepresentativeAre you a Bilingual Customer Service representative looking to grow your career? Are you Bilingual in French and English? Do you love servicing Accounts and working with existing clients? Then I would love to talk to you! Currently, we are currently seeking someone who comes from experience in customer service or account management. This is a permanent Bilingual Customer Service opportunity in the Stoney Creek area and we look forward to speaking with you.Advantages• Full-time Permanent position with a reputable company • $45,000-50,000 starting annual salary• Benefits after 3 months of probation• Pension Plan after 3-6 months of probation• Flexible Hybrid work from home • 3 weeks of vacation to start• Monday to Friday 8 am to 4:30 pm• Conveniently located in Stoney Creek, ONResponsibilities• Responsible for maintaining a high level of professionalism with clients while establishing a positiverapport with every caller• Answer incoming customer calls, emails and chat requests from customers, dealers, and contractors regarding the variety of processes• Resolve issues raised by EV customers and electrical contractors regarding specific project requests, via inbound and outbound calls and emails• Address customer or contractor issues with problem-solving solutions and make suggestions for enhancements or amendments to process, focusing on improving the customer experience• Refine program processes and workflows to guarantee uninterrupted service delivery• Consistently evaluate customer service flow to identify risks and areas for improvement• Collect and analyze customer and installer behaviour to understand changing needs and requirements for program delivery• Lead problem solving to offer recommendations for process improvement of technology and customer support tools• Resolve complaints and track processes that pertain to the customer's installation journey• Ensure all customer requests are responded to within 24 hours and ensure client satisfaction scores of at least 8 or higherQualifications• Must be French and English speaking (bilingual)• 1-2 years of customer service experience• Previous knowledge in MS Office (Word, Excel, Outlook)• Previous experience working in JD Edwards considered an asset• Attention to detail and task prioritizing• Great communication and time managementSummaryPlease do not delay as this position will not be available for long!How to Apply?1) Email your resume to destina.okanovic@randstad.ca or Joshua.thammavongsa@randstad.ca2) Apply online at Randstad.ca todayRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Oakville, Ontario
      • Contract
      Do you come from experience as an Bilingual Customer Service opportunity and are looking for your next opportunity? Do you enjoy providing strong customer service and are looking to get your foot in the door in the Pharmaceutical Industry? Then we would love to hear from you! We are currently hiring a Bilingual Customer Service representative in the Oakville area. The ideal candidate will be able to function well in a team environment, be organized and keep accurate call notes. This opportunity does provide the ability to work from home until further notice.This is an ongoing contract opportunity with the potential to be considered for a permanent position. If you are interested then we would love to hear from you! Please submit your resume to aliyah.sykes@randstad.caAdvantages- Long term contract opportunity with a potential to become permanent- Hourly rate of $21 - $22 an hour with- Full time hours, Monday to Friday 9:30 am -6:30 pm- Ability to work from home for the foreseeable futureResponsibilities- Work in conjunction with other departments to ensure that customers requests are being handled in a timely manner.- Keep accurate notes in the system on customer calls while ensuring that questions get answered in a timely manner.- Manage the length of calls and ensure that new calls are being accepted without long hold times- Provide service to clients in both French and English about their products and delivery schedule where required- Effectively communicate responses to clients through email and phone.Qualifications- Ability to work well in a fast paced environment. Past experience within a call center would be a strong asset in this position.- Strong communication skills with follow up through email or phone- Ability to work independently and as part of a team- Being organized and able to manage time effectively is a strong asset in this position.SummaryIf this is a position that you are interested in then we would love to hear from you! Please apply online or send your updated resume to aliyah.sykes@randstad.caThank you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you come from experience as an Bilingual Customer Service opportunity and are looking for your next opportunity? Do you enjoy providing strong customer service and are looking to get your foot in the door in the Pharmaceutical Industry? Then we would love to hear from you! We are currently hiring a Bilingual Customer Service representative in the Oakville area. The ideal candidate will be able to function well in a team environment, be organized and keep accurate call notes. This opportunity does provide the ability to work from home until further notice.This is an ongoing contract opportunity with the potential to be considered for a permanent position. If you are interested then we would love to hear from you! Please submit your resume to aliyah.sykes@randstad.caAdvantages- Long term contract opportunity with a potential to become permanent- Hourly rate of $21 - $22 an hour with- Full time hours, Monday to Friday 9:30 am -6:30 pm- Ability to work from home for the foreseeable futureResponsibilities- Work in conjunction with other departments to ensure that customers requests are being handled in a timely manner.- Keep accurate notes in the system on customer calls while ensuring that questions get answered in a timely manner.- Manage the length of calls and ensure that new calls are being accepted without long hold times- Provide service to clients in both French and English about their products and delivery schedule where required- Effectively communicate responses to clients through email and phone.Qualifications- Ability to work well in a fast paced environment. Past experience within a call center would be a strong asset in this position.- Strong communication skills with follow up through email or phone- Ability to work independently and as part of a team- Being organized and able to manage time effectively is a strong asset in this position.SummaryIf this is a position that you are interested in then we would love to hear from you! Please apply online or send your updated resume to aliyah.sykes@randstad.caThank you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Oakville, Ontario
      • Contract
      Do you come from experience as an Bilingual Customer Service opportunity and are looking for your next opportunity? Do you enjoy providing strong customer service and are looking to get your foot in the door in the Pharmaceutical Industry? Then we would love to hear from you! We are currently hiring a Bilingual Customer Service representative in the Oakville area. The ideal candidate will be able to function well in a team environment, be organized and keep accurate call notes. This opportunity does provide the ability to work from home until further notice.This is an ongoing contract opportunity with the potential to be considered for a permanent position. If you are interested then we would love to hear from you! Please submit your resume to aliyah.sykes@randstad.caAdvantages- Long term contract opportunity with a potential to become permanent- Hourly rate of $21 - $22 an hour with- Full time hours, Monday to Friday 9:30 am -6:30 pm- Ability to work from home for the foreseeable futureResponsibilities- Work in conjunction with other departments to ensure that customers requests are being handled in a timely manner.- Keep accurate notes in the system on customer calls while ensuring that questions get answered in a timely manner.- Manage the length of calls and ensure that new calls are being accepted without long hold times- Provide service to clients in both French and English about their products and delivery schedule where required- Effectively communicate responses to clients through email and phone.Qualifications- Ability to work well in a fast paced environment. Past experience within a call center would be a strong asset in this position.- Strong communication skills with follow up through email or phone- Ability to work independently and as part of a team- Being organized and able to manage time effectively is a strong asset in this position.- Experience with an ERP system is an assetSummaryIf this is a position that you are interested in then we would love to hear from you! Please apply online or send your updated resume to aliyah.sykes@randstad.caThank you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you come from experience as an Bilingual Customer Service opportunity and are looking for your next opportunity? Do you enjoy providing strong customer service and are looking to get your foot in the door in the Pharmaceutical Industry? Then we would love to hear from you! We are currently hiring a Bilingual Customer Service representative in the Oakville area. The ideal candidate will be able to function well in a team environment, be organized and keep accurate call notes. This opportunity does provide the ability to work from home until further notice.This is an ongoing contract opportunity with the potential to be considered for a permanent position. If you are interested then we would love to hear from you! Please submit your resume to aliyah.sykes@randstad.caAdvantages- Long term contract opportunity with a potential to become permanent- Hourly rate of $21 - $22 an hour with- Full time hours, Monday to Friday 9:30 am -6:30 pm- Ability to work from home for the foreseeable futureResponsibilities- Work in conjunction with other departments to ensure that customers requests are being handled in a timely manner.- Keep accurate notes in the system on customer calls while ensuring that questions get answered in a timely manner.- Manage the length of calls and ensure that new calls are being accepted without long hold times- Provide service to clients in both French and English about their products and delivery schedule where required- Effectively communicate responses to clients through email and phone.Qualifications- Ability to work well in a fast paced environment. Past experience within a call center would be a strong asset in this position.- Strong communication skills with follow up through email or phone- Ability to work independently and as part of a team- Being organized and able to manage time effectively is a strong asset in this position.- Experience with an ERP system is an assetSummaryIf this is a position that you are interested in then we would love to hear from you! Please apply online or send your updated resume to aliyah.sykes@randstad.caThank you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a BilingualCustomer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 4-month contract- Hours: Mon-Friday, rotating shifts between 8am - 8pm ET- no weekends- Professional work environment- Start date: July 26th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for• Providing high-quality service to customers via telephone.• Taking orders and following up on services• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance industry.As a BilingualCustomer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding insurance products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance company- Work from home- $18.50/hour- 4-month contract- Hours: Mon-Friday, rotating shifts between 8am - 8pm ET- no weekends- Professional work environment- Start date: July 26th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for• Providing high-quality service to customers via telephone.• Taking orders and following up on services• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at homeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Permanent
      • $40,000 - $45,000 per year
      Are you looking for your next Bilingual Sales Support role? We have an excellent opportunity for you at one of our clients located in the Markham area. Your job as a Sales Support agent will be customer service, data entry, managing the sales cycle. We are looking for energetic, team players who get excited about the thought of making a sale.BILINGUAL (French / English) Customer Service / Inside Sales (Sales Support): PAY: $40,000 - $45,000 (based on experience) Start date: ASAPVacation: 2 weeks Experience: Seeking candidates with 2 years of sales experience within a customer service environment. (MUST BE BILINGUAL FRENCH AND ENGLISH)Candidate / Duties: Candidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.AdvantagesSteady hours in a company that promises growth opportunities - benefits and vacation. ResponsibilitiesCandidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.QualificationsSystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work. - Sales environment SummaryAre you looking for your next Bilingual Sales Support role? We have an excellent opportunity for you at one of our clients located in the Markham area. Your job as a Sales Support agent will be customer service, data entry, managing the sales cycle. We are looking for energetic, team players who get excited about the thought of making a sale.BILINGUAL Customer Service / Inside Sales (Sales Support): PAY: $40,000 - $45,000 (based on experience) Start date: ASAPVacation: 2 weeks Experience: Seeking candidates with 2 years of sales experience within a customer service environment.Candidate / Duties: Candidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for your next Bilingual Sales Support role? We have an excellent opportunity for you at one of our clients located in the Markham area. Your job as a Sales Support agent will be customer service, data entry, managing the sales cycle. We are looking for energetic, team players who get excited about the thought of making a sale.BILINGUAL (French / English) Customer Service / Inside Sales (Sales Support): PAY: $40,000 - $45,000 (based on experience) Start date: ASAPVacation: 2 weeks Experience: Seeking candidates with 2 years of sales experience within a customer service environment. (MUST BE BILINGUAL FRENCH AND ENGLISH)Candidate / Duties: Candidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.AdvantagesSteady hours in a company that promises growth opportunities - benefits and vacation. ResponsibilitiesCandidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.QualificationsSystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work. - Sales environment SummaryAre you looking for your next Bilingual Sales Support role? We have an excellent opportunity for you at one of our clients located in the Markham area. Your job as a Sales Support agent will be customer service, data entry, managing the sales cycle. We are looking for energetic, team players who get excited about the thought of making a sale.BILINGUAL Customer Service / Inside Sales (Sales Support): PAY: $40,000 - $45,000 (based on experience) Start date: ASAPVacation: 2 weeks Experience: Seeking candidates with 2 years of sales experience within a customer service environment.Candidate / Duties: Candidate would be working on a small team - taking calls from customers, asking about the products, they need to try to make the sales, have knowledge of the products, upselling the products. Having a good relationship with customers. Working in the team with the other inside sales representatives - good communications skills, using computer, excel, outlook. Supporting the pricing administrator, doing the background work but mainly focused on customer service or inside sales.Calls differ from day to day, but is typically a high volume environment. Talking to the customer solving any problems being a liaison. Handling upwards of 60 calls per daySystems: Need to be proficient in MS Office (especially Excel). Client uses Salesforce but any experience with ERP will work.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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