- Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 9 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.Call Centre Hours are Monday-Friday 8 am-8 pm and SaturdayAre you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 9 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday
- Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 5 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.56 per hour, and work supporting Markham, ON office.Call Centre Hours are Monday-Friday 8 am-8 pm and SaturdayAre you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 5 month assignment in support of their Markham location (hybrid role). The successful candidate will work at a rate of $19.56 per hour, and work supporting Markham, ON office.Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday
- Randstad is searching for a Credit and Collections Specialist for one of our thriving Mississauga clients. The ideal candidate must have at least three years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account recoRandstad is searching for a Credit and Collections Specialist for one of our thriving Mississauga clients. The ideal candidate must have at least three years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reco
- Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellenSeeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen
- This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:
- This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:
- This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.Position:
- Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require kAre you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require k
- Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require kAre you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require k
- Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require kAre you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require k
- Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require kAre you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life?Language Requirement Notice: Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require k
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all about call centre jobs
Call centre representatives play an important role in providing sales, marketing, and customer service support to customers in all types of businesses. Working in brick-and-mortar locations or virtually, you may handle inbound or outbound calls as employees or as contractors on a full or part time basis. Your primary objective will depend on your role and could include executing customer services requests, providing customer support, or sales.
what call centre jobs entail
Call centre workers usually work a set full or part time schedule that may include evening or weekend hours. Those working in physical locations often work from cubicles to assure some degree of sound-proofing, while at-home workers need a quiet space, broadband internet service, landline phone service, a computer that meets specific technical requirements, a printer, and fax.
average call centre salaries in canada
The average call centre salary is largely based on experience and performance. You can expect to a starting salary between $25,000 to $30,000 per year. Your salary can be higher if you are working on a special project or providing customer service in an area that requires specialized skills or knowledge such a insurance or financial services. With 5 years of industry experience, you can expect to make up to $50,000 annually.
Being multilingual is a huge asset that can immediately boost your earning potential. Often bilingual call centre representatives will make a premium rate, with English/French speaking individuals given preference. Call centre representatives may also have the opportunity to receive performance bonuses for meeting metrics and performance goals.
your day to day tasks
Call centre representatives spend the bulk of their day on the phone or internet interacting with customers. Often you will be required to follow scripts provided by the employer, take direction for supervisors, sell a product, conduct a survey, solve problems, provide technical support, or answer questions for customers. Call centre representatives usually report to a supervisor, but may have little contact with an actual person as work and reporting is often done online or via email. Some of the common tasks you can be expected to complete include:
- customer service
- answering inquiries
- resolving issues
- upselling
- product training and educating
- attending team meetings
- updating records and maintaining an internal database
- creating reports
where you can work
Depending on their needs, companies either have an in-house call centre or contract with third party call centres. Call centre employment ebbs and flows with the local and even the world economy, as some positions hire internationally. Even though using offshore or international workers impact call centre jobs in Canada, many Canadian companies are still expanding their in-house call centre staff.
The internet has also changed how call centres operate. Some companies allow employees to work remotely from home, and many have virtual employees in many geographic locations across Canada. You no longer need to reside in the same city as your employer, as long as you meet the technical requirements for the position and can execute your job effectively from a remote location.
what you bring to the table
Whether you are providing customer service, selling, or other tasks, there are a number of important skills that call centre representatives need to possess to be successful:
- strong communication
- personable and empathetic
- calm under pressure
- organization and attention to detail
- technical acumen
- flexibility and adaptability
- ability to learn new products and knowledge quickly
- sales skills
training and certifications
Education and training requirements vary by company, but most companies require a high school diploma. More technical positions may require specific industry knowledge or certifications acquired through formal education or experience.
Most companies want workers who are dependable, self-motivated, computer literate, able to follow directions, and who have basic math, writing, and phone skills. For some jobs, fluency in other languages is either required or a plus.
Some companies will accept applicants with good phone and people skills, but others require sales or customer service experience. In-house training is often provided, as well.
where your career is headed
Within a particular company, call centre representatives may be promoted to supervisory positions or to similar, better paying jobs in other companies. The communication, time management, planning, and sales skills learned in this type of job may transfer to other fields and are commonly a launching point for careers in communications, customer service, and other related fields.
If you show the desire to grow and a willingness to move up, you may be afforded the opportunity to enter management training programs, be offered additional training and opportunities to move to other areas within the organization.