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all about call centre jobs
Call centre representatives play an important role in providing sales, marketing, and customer service support to customers in all types of businesses. Working in brick-and-mortar locations or virtually, you may handle inbound or outbound calls as employees or as contractors on a full or part time basis. Your primary objective will depend on your role and could include executing customer services requests, providing customer support, or sales.
what call centre jobs entail
Call centre workers usually work a set full or part time schedule that may include evening or weekend hours. Those working in physical locations often work from cubicles to assure some degree of sound-proofing, while at-home workers need a quiet space, broadband internet service, landline phone service, a computer that meets specific technical requirements, a printer, and fax.
average call centre salaries in canada
The average call centre salary is largely based on experience and performance. You can expect to a starting salary between $25,000 to $30,000 per year. Your salary can be higher if you are working on a special project or providing customer service in an area that requires specialized skills or knowledge such a insurance or financial services. With 5 years of industry experience, you can expect to make up to $50,000 annually.
Being multilingual is a huge asset that can immediately boost your earning potential. Often bilingual call centre representatives will make a premium rate, with English/French speaking individuals given preference. Call centre representatives may also have the opportunity to receive performance bonuses for meeting metrics and performance goals.
your day to day tasks
Call centre representatives spend the bulk of their day on the phone or internet interacting with customers. Often you will be required to follow scripts provided by the employer, take direction for supervisors, sell a product, conduct a survey, solve problems, provide technical support, or answer questions for customers. Call centre representatives usually report to a supervisor, but may have little contact with an actual person as work and reporting is often done online or via email. Some of the common tasks you can be expected to complete include:
- customer service
- answering inquiries
- resolving issues
- upselling
- product training and educating
- attending team meetings
- updating records and maintaining an internal database
- creating reports
where you can work
Depending on their needs, companies either have an in-house call centre or contract with third party call centres. Call centre employment ebbs and flows with the local and even the world economy, as some positions hire internationally. Even though using offshore or international workers impact call centre jobs in Canada, many Canadian companies are still expanding their in-house call centre staff.
The internet has also changed how call centres operate. Some companies allow employees to work remotely from home, and many have virtual employees in many geographic locations across Canada. You no longer need to reside in the same city as your employer, as long as you meet the technical requirements for the position and can execute your job effectively from a remote location.
what you bring to the table
Whether you are providing customer service, selling, or other tasks, there are a number of important skills that call centre representatives need to possess to be successful:
- strong communication
- personable and empathetic
- calm under pressure
- organization and attention to detail
- technical acumen
- flexibility and adaptability
- ability to learn new products and knowledge quickly
- sales skills
training and certifications
Education and training requirements vary by company, but most companies require a high school diploma. More technical positions may require specific industry knowledge or certifications acquired through formal education or experience.
Most companies want workers who are dependable, self-motivated, computer literate, able to follow directions, and who have basic math, writing, and phone skills. For some jobs, fluency in other languages is either required or a plus.
Some companies will accept applicants with good phone and people skills, but others require sales or customer service experience. In-house training is often provided, as well.
where your career is headed
Within a particular company, call centre representatives may be promoted to supervisory positions or to similar, better paying jobs in other companies. The communication, time management, planning, and sales skills learned in this type of job may transfer to other fields and are commonly a launching point for careers in communications, customer service, and other related fields.
If you show the desire to grow and a willingness to move up, you may be afforded the opportunity to enter management training programs, be offered additional training and opportunities to move to other areas within the organization.
- Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.83 per hour• Full time hours on a 12 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office).Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.83 per hour• Full time hours on a 12 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 12 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.83 per hour, and work remotely until further notice (supporting Markham, ON office).
- Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.
- Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry.Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry.
- Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.
- Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start May 11th for a temporary to a permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, May 11thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, May 11th - Friday, May 14thAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start May 11th for a temporary to a permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, May 11thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, May 11th - Friday, May 14thAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)
- Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Are you looking for an opportunity to work from home in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO ? This full-time permanent role (40hrs a week) beginning May 3rd. Randstad Canada is hiring CUSTOMER SERVICE REPRESENTATIVES to support a leading retailer with one of their campaigns!Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a permanent full-time (40 hours a week) position starting May 3rd? If you answered "yes" to the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.This is your opportunity to work for a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in a company with a great culture!Advantages• Work from the comfort of your own home• Great company culture• We will provide you with a laptop• Excellent customer service and call center experience• Permanent role with benefitsJob title- Customer Service Representative (inbound)Where?- Work from home- Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!When?- Orientation begins at April 28th!- Training officially begins May 3rd- Training will be 5 days online and fully paid!- Must have availability for shifts: Monday to Sunday, 9.00am to 9.00pm (EST). You will work a shift that is 8 hours a day, 5 days a week.If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!Pay rate:• $15.75 per hourBenefits included!In this role, you will be receiving inbound calls from customers. Training will be provided. Responsibilities include:• Addressing customer inquiries• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each customerHow to apply:- Apply directly to this advert*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made today. Thank you! ***Qualifications• Must be fluent in English and French• Must have hard-wired internet (Ethernet that connect to modem/ router). WIFI is NOT acceptable.• Must be able to pass a criminal background check• Previous contact / call center experience is an assetAdvantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home (Must be located within NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO!)- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesResponsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryIf you live in NEW BRUNSWICK, MANITOBA, NOVA SCOTIA, QUEBEC OR ONTARIO and you are Interested - apply now!!Here's how to apply:- submit your application directlyOR- send your CV directly to adriana.ortega@randstad.ca or sophie.hickles@randstad.ca with the subject "French Bilingual CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.
- Are you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center. Location: Scarborough (Steeles and McCowan)Hours: Monday to Friday 8:30 am to 5:00 pm (NO WEEKENDS)Pay: $21.00 hourlyThis is a TEMPORARY TO PERMANENT opportunity!What will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)Who are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour If you are customer focused with a positive attitude and engaging personality we want to hear from you!1. Apply online with your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.caSara,Navpreet,NavpreetAdvantagesWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)ResponsibilitiesWhat will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailQualificationsWho are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour SummaryAre you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center.Are you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center. Location: Scarborough (Steeles and McCowan)Hours: Monday to Friday 8:30 am to 5:00 pm (NO WEEKENDS)Pay: $21.00 hourlyThis is a TEMPORARY TO PERMANENT opportunity!What will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)Who are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour If you are customer focused with a positive attitude and engaging personality we want to hear from you!1. Apply online with your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.caSara,Navpreet,NavpreetAdvantagesWhy do you want the job?- Friendly and engaging team environment- Hands on management with daily coaching and feedback- High potential for a contract extension or permanent hire - Onsite parking available- Central Scarborough location close to bus stop- TTC accessible - Eligible for benefits available through Randstad from day 1- Steady work schedule during business hours (NO WEEKENDS)ResponsibilitiesWhat will you be doing?- Responding to inbound calls in English and French regarding various household small appliances- Making changes to customer accounts as needed- Taking and processing orders- Answering questions regarding product warranties - Providing top notch customer service to consumers via phone and emailQualificationsWho are you?- Must be fluent in English and French- 1-3 years of call centre experience- SAP experience considered an asset - Friendly and personable with clear communication- Excellent telephone demeanour SummaryAre you BILINGUAL with excellent communication in BOTH English AND French? Are you looking for a foot in the door of a global organization that offers the opportunity for development? Do you thrive in a fast-paced environment and consider yourself to be a team player? If you answered YES to the above questions then we want to hear from you!A global small appliances company is looking for a friendly and dynamic Bilingual Customer Service Representative like you to join a busy call centre environment in Scarborough. The team is small but mighty and is looking for another BILINGUAL SUPERSTAR to join the fast-paced call center.
- Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Montreal.This is a permanent full-time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: ANYWHERE IN CANADA*position is working from home - remote*Hours: Must be available to work rotational hours between Monday-Sunday, 7:00 AM EST - 11:00 PM EST*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: MONDAY 17th MAY Orientation Date: TUESDAY 11th MayAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Advantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilities- Inbound call center environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat, or by email- Explaining details and processes to customers over the phone, email, or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryInterested? Apply now.Here is how to apply:- send me your CV directly to sophie.hickles@randstad.ca with the subject "Bilingual CSR- Anywhere in Canada!"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Montreal.This is a permanent full-time position working as a Bilingual Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: ANYWHERE IN CANADA*position is working from home - remote*Hours: Must be available to work rotational hours between Monday-Sunday, 7:00 AM EST - 11:00 PM EST*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: MONDAY 17th MAY Orientation Date: TUESDAY 11th MayAs a Bilingual Customer Service Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Advantages- Work with a leading global company- Permanent full-time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilities- Inbound call center environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat, or by email- Explaining details and processes to customers over the phone, email, or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindsetQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech-savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryInterested? Apply now.Here is how to apply:- send me your CV directly to sophie.hickles@randstad.ca with the subject "Bilingual CSR- Anywhere in Canada!"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!
- Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full time.Location: Temporarily work from home due to Covid-19. Must be local to the Halifax, NS area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work week Advantages- Competitive compensation $48,750- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company - Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Halifax".Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full time.Location: Temporarily work from home due to Covid-19. Must be local to the Halifax, NS area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work week Advantages- Competitive compensation $48,750- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company - Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Halifax".
- Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in ManitobaStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 7am-7pm CST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Manitobahuman forward.Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in ManitobaStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 7am-7pm CST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Manitobahuman forward.
- Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May 31st, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service, technical support or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.cawe thank all those for applying.human forward.Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May 31st, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service, technical support or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.cawe thank all those for applying.human forward.
- Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Saint John, NB area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $45,200 - additional bilingual premium if fluent French speaking- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills - (asset and bilingual premium for fluent French language)- Strong computer/keyboarding skills- Minimum 2 years previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Insurance CSR - Saint John".Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Saint John, NB area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $45,200 - additional bilingual premium if fluent French speaking- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills - (asset and bilingual premium for fluent French language)- Strong computer/keyboarding skills- Minimum 2 years previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Insurance CSR - Saint John".
- Our client in the insurance industry is seeking a Customer Service Representative to work a 3-month assignment in Markham within their Personal and Commercial line of business. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.We're looking for candidates with previous call centre and customer service experience. Advantages• Work for a well-known insurance company• Markham location• Work from home for now• Earn $17.44 per hour• 3-month contract with possibility of extension• 8am to 8pm ( Monday to Friday)When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Providing first-in-class service to customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.• Investigating and resolving discrepancies in a joint effort with our brokers and underwriters on billing-related matters.• Acting as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicating clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues, and ability to describe various programs/services available to customers.• Interpreting and identifying the customer’s needs and respond appropriately and professionally• Obtaining relevant information systematically to provide a seamless interaction with our customers when supporting their inquiriesQualifications• Minimum 1 year of customer service experience - preferably in a call centre environment• Excellent communication skills• Adaptable and able to handle a fast-paced environment• MS Office skills• Strong analytical and investigative skills, demonstrates attention to detail and quality.SummaryIf you're interested in the Customer Service Representativerole in Markham, please apply online at www.randstad.ca. Qualified candidates will be contacted.Our client in the insurance industry is seeking a Customer Service Representative to work a 3-month assignment in Markham within their Personal and Commercial line of business. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.We're looking for candidates with previous call centre and customer service experience. Advantages• Work for a well-known insurance company• Markham location• Work from home for now• Earn $17.44 per hour• 3-month contract with possibility of extension• 8am to 8pm ( Monday to Friday)When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Providing first-in-class service to customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.• Investigating and resolving discrepancies in a joint effort with our brokers and underwriters on billing-related matters.• Acting as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicating clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues, and ability to describe various programs/services available to customers.• Interpreting and identifying the customer’s needs and respond appropriately and professionally• Obtaining relevant information systematically to provide a seamless interaction with our customers when supporting their inquiriesQualifications• Minimum 1 year of customer service experience - preferably in a call centre environment• Excellent communication skills• Adaptable and able to handle a fast-paced environment• MS Office skills• Strong analytical and investigative skills, demonstrates attention to detail and quality.SummaryIf you're interested in the Customer Service Representativerole in Markham, please apply online at www.randstad.ca. Qualified candidates will be contacted.
- Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Halifax, NS area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $46,750- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background check- Must be local to the Halifax areaSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Insurance CSR - Halifax".Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Halifax, NS area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $46,750- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background check- Must be local to the Halifax areaSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Insurance CSR - Halifax".
- Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Moncton, NB area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $47,300- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Moncton".Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Moncton, NB area.Start Date: May/June 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $47,300- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Moncton".
- Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:May, 2021Contract Details:4 month contract (potential of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)* No weekends* Potential for overtime (not mandatory)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.
- Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.
- Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.Advantages• Work for one of Canada's largest insurance and financial companies• 12-month contract• Montreal location• Work from home for now• $20.50/hour• Monday to Friday• 8:30 am to 4:30 pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for providing service to agents and customers by the daily processing and administration of transactions.Duties include:• Daily processing of transactions related to our Life insurance• Managing new claim queues• Managing incoming volumes in group inboxes - Manage departmental voice mails• Cheque matching• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data• Providing phone support as neededQualifications• Bilingual in French and English• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• AdaptableSummaryIf you're interested in the Bilingual Customer Service Representative, please apply online. Qualified candidates will be contacted.Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.Advantages• Work for one of Canada's largest insurance and financial companies• 12-month contract• Montreal location• Work from home for now• $20.50/hour• Monday to Friday• 8:30 am to 4:30 pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for providing service to agents and customers by the daily processing and administration of transactions.Duties include:• Daily processing of transactions related to our Life insurance• Managing new claim queues• Managing incoming volumes in group inboxes - Manage departmental voice mails• Cheque matching• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data• Providing phone support as neededQualifications• Bilingual in French and English• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• AdaptableSummaryIf you're interested in the Bilingual Customer Service Representative, please apply online. Qualified candidates will be contacted.
- Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Customer Service Representatives for a 6-month contract in Downtown Toronto!Pay: $19.74/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot in the door opportunity- Competitive pay rate- Potential for contract extension- North York location- TTC Accessible - near York Mills StationWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for:- Taking inbound calls from lawyers and other parties- Generating Payout statements to lawyers and other Financial Institutions- Utilizing databases to retrieve customer information- Resolving problems at first point of contact- Determining clients' issue and offering possible solutions- Other duties as requiredQualifications- 2+ years of customer service related experience required- Industry experience and business function knowledge required- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Customer Service Representative role, please apply online. Qualified candidates will be contacted.Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Customer Service Representatives for a 6-month contract in Downtown Toronto!Pay: $19.74/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot in the door opportunity- Competitive pay rate- Potential for contract extension- North York location- TTC Accessible - near York Mills StationWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for:- Taking inbound calls from lawyers and other parties- Generating Payout statements to lawyers and other Financial Institutions- Utilizing databases to retrieve customer information- Resolving problems at first point of contact- Determining clients' issue and offering possible solutions- Other duties as requiredQualifications- 2+ years of customer service related experience required- Industry experience and business function knowledge required- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Customer Service Representative role, please apply online. Qualified candidates will be contacted.
- Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Client Services Representatives for a 3-month contract!Pay: $18.57/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot-in-the-door opportunity- Competitive pay rate- Potential for contract extension- Work from homeWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Client Services Representative, you will be responsible for:- Verifying documentation and using various systems to enter data and enable clients to enroll in business banking- Fulfilling account opens online for new clients and proactively seeking out missing data- Contacting customers and booking appointments- Ensuring clients receive optimal service at a level that meets their needs- Processing moderately complex client transactionsQualifications- 2+ years of customer service related experience required- College diploma in accounting, business, or finance- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Client Services Representative role, please apply online. Qualified candidates will be contacted.Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can interact with customers? If so, this may be the perfect opportunity for you!Our client, a top 5 bank, is looking for Client Services Representatives for a 3-month contract!Pay: $18.57/hourHours: Monday to Friday anytime between 9am to 5pm.Advantages- Work for a top 5 bank in Canada- Great foot-in-the-door opportunity- Competitive pay rate- Potential for contract extension- Work from homeWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Client Services Representative, you will be responsible for:- Verifying documentation and using various systems to enter data and enable clients to enroll in business banking- Fulfilling account opens online for new clients and proactively seeking out missing data- Contacting customers and booking appointments- Ensuring clients receive optimal service at a level that meets their needs- Processing moderately complex client transactionsQualifications- 2+ years of customer service related experience required- College diploma in accounting, business, or finance- Excellent verbal and written communication skills- Ability to accurately document and record customer/client information- Attention to detail- Fast and accurate data entry skillsSummaryIf you're interested in the Client Services Representative role, please apply online. Qualified candidates will be contacted.
- Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? If so, then we may have the role for you. We are currently looking for a French bilingual customer service representative (call center representative) to join our team working from home for a contract role that is 6-12 months with the possibility of extension/ permanent. This role is full time and may extend/ go permanent. **Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**The main responsibilities of this role is to respond to all client inquiries regarding contracts via inbound phone and inbound email. There will be a high volume of phone calls in this role (approximately 25 per day).This position is Mon-Fri with office hours (9.00am-5.00pm).Pay rate: $21.79If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Paid $21.79 plus 4% vacation pay on top (so roughly $22.66 all included)- Paid weekly, every Friday- Health benefits available- Work with a company with an excellent culture- Learn about the financial industry - An industry leading company- Great office hours- Full time role (35 - 37.5 hours a week!)- Starting mid May 2021- Working as part of a super friendly and cohesive team- 6 month contract role with high possibility of extension to 12 months / permanent offer**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Actively responding to inbound calls and inbound emails- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- 90-95% of interactions will be in English- Administrative duties as requiredQualifications- Must have fluent language skills in French AND English (bilingual)- Must have a customer service or call centre background- Call center / contact center work experience is a must (1 year minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Must have internet that connects via an Ethernet cable / Ethernet wire (hard-wired connection)- Can work well as part of a small team in Vancouver- Must be able to work from home with an Ethernet connection SummaryIf you are interested in this position please apply directly to this posting or email Sophie with the subject "French Language Call Centre"Sophie.hickles@randstad.caAre you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? If so, then we may have the role for you. We are currently looking for a French bilingual customer service representative (call center representative) to join our team working from home for a contract role that is 6-12 months with the possibility of extension/ permanent. This role is full time and may extend/ go permanent. **Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**The main responsibilities of this role is to respond to all client inquiries regarding contracts via inbound phone and inbound email. There will be a high volume of phone calls in this role (approximately 25 per day).This position is Mon-Fri with office hours (9.00am-5.00pm).Pay rate: $21.79If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Paid $21.79 plus 4% vacation pay on top (so roughly $22.66 all included)- Paid weekly, every Friday- Health benefits available- Work with a company with an excellent culture- Learn about the financial industry - An industry leading company- Great office hours- Full time role (35 - 37.5 hours a week!)- Starting mid May 2021- Working as part of a super friendly and cohesive team- 6 month contract role with high possibility of extension to 12 months / permanent offer**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Actively responding to inbound calls and inbound emails- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- 90-95% of interactions will be in English- Administrative duties as requiredQualifications- Must have fluent language skills in French AND English (bilingual)- Must have a customer service or call centre background- Call center / contact center work experience is a must (1 year minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Must have internet that connects via an Ethernet cable / Ethernet wire (hard-wired connection)- Can work well as part of a small team in Vancouver- Must be able to work from home with an Ethernet connection SummaryIf you are interested in this position please apply directly to this posting or email Sophie with the subject "French Language Call Centre"Sophie.hickles@randstad.ca
- Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Client Service Representatives, to join our client, a well-known credit bureau, in Toronto. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: North York• Work from home to begin with• Pay Rate: $19.30/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Client Representative, you will be responsible for:• Calling customers directly (outbound) to gather information or to follow up on updates• Taking inbound calls in a queue and following up on customers who left voicemails• Daily administration tasks such as maintaining multiple google sheets and Jira tickets with new or updated information regularly and accurately• Updating client tickets under correct statuses and commenting with up to date concise, precise, and clear information as required• Performing various duties as neededQualifications• Bilingual - French and English (both oral and written)• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skillsSummaryIf you are interested in the Bilingual Client Service Representative role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Client Service Representatives, to join our client, a well-known credit bureau, in Toronto. Advantages• Work for a well-known credit bureau• Professional environment• Start date: May 3rd, 2021• Duration: 12-month contract • Location: North York• Work from home to begin with• Pay Rate: $19.30/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Client Representative, you will be responsible for:• Calling customers directly (outbound) to gather information or to follow up on updates• Taking inbound calls in a queue and following up on customers who left voicemails• Daily administration tasks such as maintaining multiple google sheets and Jira tickets with new or updated information regularly and accurately• Updating client tickets under correct statuses and commenting with up to date concise, precise, and clear information as required• Performing various duties as neededQualifications• Bilingual - French and English (both oral and written)• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skillsSummaryIf you are interested in the Bilingual Client Service Representative role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.
- Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? If so, then we may have the role for you. We are currently looking for a French bilingual customer service representative (call center representative) to join our team working from home for a contract role that is 6-12 months with the possibility of extension/ permanent. This role is full time and may extend/ go permanent. **Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**The main responsibilities of this role is to respond to all client inquiries regarding contracts via inbound phone and inbound email. There will be a high volume of phone calls in this role (approximately 25 per day).This position is Mon-Fri with office hours (9.00am-5.00pm).Pay rate: $22.05If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Paid $22.05 plus 4% vacation pay on top (so roughly $22.93 all included)- Paid weekly, every Friday- Health benefits available- Work with a company with an excellent culture- Learn about the financial industry - An industry leading company- Great office hours- Full time role (35 - 37.5 hours a week!)- Starting mid May 2021- Working as part of a super friendly and cohesive team- 6 month contract role with high possibility of extension to 12 months / permanent offer**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Actively responding to inbound calls and inbound emails- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- 90-95% of interactions will be in English- Administrative duties as requiredQualifications- Must have fluent language skills in French AND English (bilingual)- Must have a customer service or call centre background- Call center / contact center work experience is a must (1 year minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Must have internet that connects via an Ethernet cable / Ethernet wire (hard-wired connection)- Can work well as part of a small team in Vancouver- Must be able to work from home with an Ethernet connection SummaryIf you are interested in this position please apply directly to this posting or email Sophie with the subject "French Language Call Centre"Sophie.hickles@randstad.caAre you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? If so, then we may have the role for you. We are currently looking for a French bilingual customer service representative (call center representative) to join our team working from home for a contract role that is 6-12 months with the possibility of extension/ permanent. This role is full time and may extend/ go permanent. **Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**The main responsibilities of this role is to respond to all client inquiries regarding contracts via inbound phone and inbound email. There will be a high volume of phone calls in this role (approximately 25 per day).This position is Mon-Fri with office hours (9.00am-5.00pm).Pay rate: $22.05If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Paid $22.05 plus 4% vacation pay on top (so roughly $22.93 all included)- Paid weekly, every Friday- Health benefits available- Work with a company with an excellent culture- Learn about the financial industry - An industry leading company- Great office hours- Full time role (35 - 37.5 hours a week!)- Starting mid May 2021- Working as part of a super friendly and cohesive team- 6 month contract role with high possibility of extension to 12 months / permanent offer**Please note, this role is working from home. You will need high speed internet connected via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Actively responding to inbound calls and inbound emails- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- 90-95% of interactions will be in English- Administrative duties as requiredQualifications- Must have fluent language skills in French AND English (bilingual)- Must have a customer service or call centre background- Call center / contact center work experience is a must (1 year minimum)- Excellent communication skills both written and verbal- Great computer skills including MS Excel- Must have internet that connects via an Ethernet cable / Ethernet wire (hard-wired connection)- Can work well as part of a small team in Vancouver- Must be able to work from home with an Ethernet connection SummaryIf you are interested in this position please apply directly to this posting or email Sophie with the subject "French Language Call Centre"Sophie.hickles@randstad.ca
- Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in south-east Ottawa! You’ll be responsible for providing world class customer service to callers over the phone and in person! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Saturday (no sundays!) - 2 weeks vacation - Medical, Dental, Insurance Benefits available- Starting at $17+/hrResponsibilitiesWhat you'll need to do here:- Answer incoming calls in a timely manner- Enter any orders into the CRM system- Help schedule and coordinate service calls- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 1-2 years of call centre experience strongly preferred- Bilingualism in French and English is required- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environmentSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Bilingual CSR" as the subject line)Calling us at: 613.726.0220 ext 1 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in south-east Ottawa! You’ll be responsible for providing world class customer service to callers over the phone and in person! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Saturday (no sundays!) - 2 weeks vacation - Medical, Dental, Insurance Benefits available- Starting at $17+/hrResponsibilitiesWhat you'll need to do here:- Answer incoming calls in a timely manner- Enter any orders into the CRM system- Help schedule and coordinate service calls- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 1-2 years of call centre experience strongly preferred- Bilingualism in French and English is required- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environmentSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Bilingual CSR" as the subject line)Calling us at: 613.726.0220 ext 1 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.
- Are you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual (English/French) Account ManagerTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Toronto or surrounding area.Office located Spadina/Adelaide.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this June 2021.Advantages- Competitive salary starting at $46,000- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day- Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate in English and FrenchQualifications- You're a go-getter!- Bilingual fluent English and French - Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!Submission Deadline: March 10thIf you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Toronto".Yasameen,CarrieAre you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual (English/French) Account ManagerTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Toronto or surrounding area.Office located Spadina/Adelaide.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this June 2021.Advantages- Competitive salary starting at $46,000- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day- Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate in English and FrenchQualifications- You're a go-getter!- Bilingual fluent English and French - Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!Submission Deadline: March 10thIf you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Toronto".Yasameen,Carrie
- The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $17/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hoursStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $17/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hoursStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.
- Are you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Account Manager Term: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Winnipeg or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this May/June 2021.Advantages- Competitive salary starting at $40,500 - Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day - Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality industry and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Winnipeg".Carrie,MinaAre you passionate about food? Do you enjoy helping others succeed? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Account Manager Term: Permanent full timeLocation: Temporarily work from home due to the pandemic. Must be local to Winnipeg or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this May/June 2021.Advantages- Competitive salary starting at $40,500 - Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Quarterly bonuses- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilitiesWhat you’ll do:- Manage, and grow strategic partnerships with businesses- Maintain a database for your territory and drive success- Make approximately 30-40 outgoing calls/day - Understand account needs, requirements, and be able to relate to them with your industry knowledge and experience- Ensure business satisfaction- Collaborate with your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to foster relationships- Experience in Sales, Account Management, Hospitality industry and/or Call Centre is preferred- Strong computer skills- Comfortable handling difficult situations- Organized and focusedSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Account Manager - Winnipeg".Carrie,Mina
- Do you have exceptional customer service skills and are computer savvy? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!We are currently recruiting for Service Availability Representatives for a 12-month contract with a top 5 bank in London Ontario.Pay rate: $17.50/ hourHours: 37.5 hours a week, rotational schedule (rotates every 2 weeks)Monday to Sunday - Days, Evenings, NightsAdvantages- Work for a leading bank in Canada- Long term contract - 1 year- Potential for extension- London, ON location- Work from home for now- Work in a friendly team environment- Work in a professional environment- Approachable managers- Work in a fast-paced environment - $17.50/hour- Start date - ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Availability Representative, your responsibilities will include, but are not limited to:- Answer emails and inbound calls from customers- Accurately resolve detailed problems through a ticketing system- Follow-up with customers and escalate to support groups- Identify and escalate wide-impact or potential wide-impact outages- Identify trends and opportunities for improvement as well as provide ongoing feedback QualificationsMust have:- 1+ year of call centre experience- Above average computing and navigational skills- Exceptional customer service skills- Experience with ticketing systems is an asset- A team player who collaborates effectively with peers and other teams- University Degree or a College degree/diploma is considered an asset- Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)- A technical support background or related education* Clear credit and criminal check required *SummaryInterested in the Service Availability Representative position in London? Apply online today!Do you have exceptional customer service skills and are computer savvy? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!We are currently recruiting for Service Availability Representatives for a 12-month contract with a top 5 bank in London Ontario.Pay rate: $17.50/ hourHours: 37.5 hours a week, rotational schedule (rotates every 2 weeks)Monday to Sunday - Days, Evenings, NightsAdvantages- Work for a leading bank in Canada- Long term contract - 1 year- Potential for extension- London, ON location- Work from home for now- Work in a friendly team environment- Work in a professional environment- Approachable managers- Work in a fast-paced environment - $17.50/hour- Start date - ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Availability Representative, your responsibilities will include, but are not limited to:- Answer emails and inbound calls from customers- Accurately resolve detailed problems through a ticketing system- Follow-up with customers and escalate to support groups- Identify and escalate wide-impact or potential wide-impact outages- Identify trends and opportunities for improvement as well as provide ongoing feedback QualificationsMust have:- 1+ year of call centre experience- Above average computing and navigational skills- Exceptional customer service skills- Experience with ticketing systems is an asset- A team player who collaborates effectively with peers and other teams- University Degree or a College degree/diploma is considered an asset- Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)- A technical support background or related education* Clear credit and criminal check required *SummaryInterested in the Service Availability Representative position in London? Apply online today!
- Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you fluent in both English and French, and able to write professionally? If so, we’d love to speak to you!We are looking for Bilingual Customer Service Representatives to work in the West end of Ottawa, just off the Queensway. You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a 6 month contract position with potential for extension or permanency! This West-end Ottawa office is a great space to work and we know you’ll love it here!Advantages-Accessible by public transit or parking is available-Regular Schedule - Monday-Friday 9am-5:30pm, rotating Saturdays-Pay starting at $17.50/hr-Business casual environment-Family owned, nationally recognized company-Opportunity to work on inter-departmental projects Responsibilities-Take calls from customers who want to order from the catalog and the web-Answer emails from customers regarding products and services-Work with team members to find solutions-Perform clerical duties such as file organization, inventory counts etc.-You may be required to assist in the warehouse when order volume is extremely highQualifications-Bilingual in French and English (written and spoken) is required-Must have previous customer service experience (retail, hospitality, call Centre etc.)-Completion of post-secondary education is preferred-A clean criminal record-Education or Experience in Woodworking or gardening is an AssetSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Bilingual CSR" as the subject line)Calling us at: 613.726.0220 ext 1 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you fluent in both English and French, and able to write professionally? If so, we’d love to speak to you!We are looking for Bilingual Customer Service Representatives to work in the West end of Ottawa, just off the Queensway. You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a 6 month contract position with potential for extension or permanency! This West-end Ottawa office is a great space to work and we know you’ll love it here!Advantages-Accessible by public transit or parking is available-Regular Schedule - Monday-Friday 9am-5:30pm, rotating Saturdays-Pay starting at $17.50/hr-Business casual environment-Family owned, nationally recognized company-Opportunity to work on inter-departmental projects Responsibilities-Take calls from customers who want to order from the catalog and the web-Answer emails from customers regarding products and services-Work with team members to find solutions-Perform clerical duties such as file organization, inventory counts etc.-You may be required to assist in the warehouse when order volume is extremely highQualifications-Bilingual in French and English (written and spoken) is required-Must have previous customer service experience (retail, hospitality, call Centre etc.)-Completion of post-secondary education is preferred-A clean criminal record-Education or Experience in Woodworking or gardening is an AssetSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Bilingual CSR" as the subject line)Calling us at: 613.726.0220 ext 1 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.
- Are you eager to gain some banking experience and have great communication skills? If so we have the role for you!We are currently looking for 10 Collections Agents to support our client in Saint John for a 6-month contract in a Top 5 Bank! This position will be working from home for now.Pay: $19.81/hourShift: Monday to Friday 8:00 am to 11:00 pm AT and Saturdays 9:00 am to 5:00 pm AT for a total of 35 hoursAdvantages- Work for one of Canada's largest banks - Work from home opportunity- Saint John, NB area- Work with a friendly and easy-going team- 6-month contract with potential for extension- Training provided- May 17th, 2021 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Collections Agent your main job duties include but are not limited to: - Answer internal inbound calls regarding billing and payment inquiries from the sales and service team- Troubleshoot by evaluating payment history and reviewing online invoices- Processes all payments, refunds and collections for TD Insurance- Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments. - Refunds or credits to clients may be system issued or by cheque. - Transactional work is typically distributed via email or shared folders. Operations Officers are required to retrieve, complete and track all daily work activities.Qualifications- Customer service/ call centre experience - Excellent computer navigation and keyboarding skills- Ability to manage multiple computer screens- Working knowledge of MS Office- Accounts receivable experience - Post-secondary education- Bilingual is French and English a strong assetSummaryInterested in the Collections Agent position in Saint John? Apply online today!Qualified candidates will be contacted. *Credit and criminal check requiredAre you eager to gain some banking experience and have great communication skills? If so we have the role for you!We are currently looking for 10 Collections Agents to support our client in Saint John for a 6-month contract in a Top 5 Bank! This position will be working from home for now.Pay: $19.81/hourShift: Monday to Friday 8:00 am to 11:00 pm AT and Saturdays 9:00 am to 5:00 pm AT for a total of 35 hoursAdvantages- Work for one of Canada's largest banks - Work from home opportunity- Saint John, NB area- Work with a friendly and easy-going team- 6-month contract with potential for extension- Training provided- May 17th, 2021 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Collections Agent your main job duties include but are not limited to: - Answer internal inbound calls regarding billing and payment inquiries from the sales and service team- Troubleshoot by evaluating payment history and reviewing online invoices- Processes all payments, refunds and collections for TD Insurance- Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments. - Refunds or credits to clients may be system issued or by cheque. - Transactional work is typically distributed via email or shared folders. Operations Officers are required to retrieve, complete and track all daily work activities.Qualifications- Customer service/ call centre experience - Excellent computer navigation and keyboarding skills- Ability to manage multiple computer screens- Working knowledge of MS Office- Accounts receivable experience - Post-secondary education- Bilingual is French and English a strong assetSummaryInterested in the Collections Agent position in Saint John? Apply online today!Qualified candidates will be contacted. *Credit and criminal check required
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