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    • Ottawa, Ontario
    • Contract
    • $22.90 per hour
    Do you love getting to connect with people around the world? Do you have at least a year of call centre or customer service expereince? Are you available to work overnight on Friday, Saturday, and Sunday each week? If so, we might have just the role for you!We are looking for candidates who either already hold, or are eligible to obtain, Canadian Secret Clearance to work on assignment for a federal government client. You'll need to be professional, calm in a crisis, and have a courteous phone manner. This is a contract of approximately 5 months in length, though there is potential for extension or permanency.Read on to learn more!Advantages-Earn 22.90/hr-On-site role (get out of the house!!)-Federal Government client!-part time, but potential for full time or even OT!Responsibilities-Answering and completing a variety of incoming calls addressed to senior government staff-Manage teleconference call requests-Transfer calls to appropriate recipients-Handle requests for information and other administrative tasks-Record and enter brief messages such as incident reports into an electronic databaseQualifications-Be fluently bilingual in French and English-Have a professional, courteous and friendly phone manner-Possess a valid Canadian Secret government clearance or have the ability to get one-Have a minimum of 12 months customer service experience, call centre experience an assetSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Switchboard" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you love getting to connect with people around the world? Do you have at least a year of call centre or customer service expereince? Are you available to work overnight on Friday, Saturday, and Sunday each week? If so, we might have just the role for you!We are looking for candidates who either already hold, or are eligible to obtain, Canadian Secret Clearance to work on assignment for a federal government client. You'll need to be professional, calm in a crisis, and have a courteous phone manner. This is a contract of approximately 5 months in length, though there is potential for extension or permanency.Read on to learn more!Advantages-Earn 22.90/hr-On-site role (get out of the house!!)-Federal Government client!-part time, but potential for full time or even OT!Responsibilities-Answering and completing a variety of incoming calls addressed to senior government staff-Manage teleconference call requests-Transfer calls to appropriate recipients-Handle requests for information and other administrative tasks-Record and enter brief messages such as incident reports into an electronic databaseQualifications-Be fluently bilingual in French and English-Have a professional, courteous and friendly phone manner-Possess a valid Canadian Secret government clearance or have the ability to get one-Have a minimum of 12 months customer service experience, call centre experience an assetSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Switchboard" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $19.50 per hour
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentTraining: Starts September 27thLocation: work from home - remote AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service Representative you will be responsible for answering inbound calls regarding various insurance products and services.4 month contract, with high possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentTraining: Starts September 27thLocation: work from home - remote AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 4-6 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound call centre- Taking inbound customer service inquiries regarding clients insurance products and services- Provide knowledgeable assistance to clients over the phone and some email- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent communication skills in English and French (verbal and written)- Minimum 3 years previous experience in Customer service, or call centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Summary4 month contract, possibility of extension or permanent hireSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm (EST).Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject "Bilingual CSR - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 29th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 29th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 29th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 29th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : September 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to susmitha.jambula@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 29th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : September 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to susmitha.jambula@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 29th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OttawaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : September 19, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Technical Support Representative in Ottawa.- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as al Technical Support Agent:- Excellent communication skills in English, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cableInterested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "TSR - Ottawa"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryTechnical Support Representative- work from home Start date: August 29th 2021Pay Rate: $15.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OttawaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : September 19, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Technical Support Representative in Ottawa.- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as al Technical Support Agent:- Excellent communication skills in English, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cableInterested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to trisha.ghia@randstad.ca/virangana.shah@randstad.ca with the subject "TSR - Ottawa"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryTechnical Support Representative- work from home Start date: August 29th 2021Pay Rate: $15.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $35.00 - $38.00 per hour
    Do you have a background in Client Services, and have also had experience with Vendor Management? Are you fluently Bilingual in English and French? Have you been looking for a great management position within the private sector, but still dealing with government clients? If so, this might be just the role for you!We are looking for a Client Services Manager to join this great Ottawa-based office on a 12 month contract. In this role you will build effective relationships with clients and suppliers both within and outside of the company. If you have a background in the government, have dealt with vendors before, and have some experience within a call centre world, we want to speak with you!Read on for more details!AdvantagesWhy you'll love it here- Monday-Friday work week- Regular business hours (work an 8 hr day between 8am and 6pm)- Pay to start at over $35/hr- Workplace flexibility (potential to work from home some of the time)- Access to benefits from day 1!- Challenging and fulfilling work- Opportunity to become a permanent team member!ResponsibilitiesWhat you'll do here- Build, develop, and nurture relationships with clients, vendors, and internal partners- Monitor and manage the service delivery from external vendors- Address any client issues in a timely and effective manner- Lead and inspire your team of direct reports- Consult with clients regarding process and policy issues, among other things- Keep abreast of Service Level Commitments, and provide recommendations for improvements as necessaryQualificationsWhat you'll need to be successful- Fluently Bilingual in English and French- 5 years of experience in a Client Services role or the equivalent- Management experience would be a strong asset- Experience with Vendor Management (or procurement) is required- A Post-secondary degree in a field such as communications or business administration is preferred- Computer proficiency in a Windows environment is necessarySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Client Service" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a background in Client Services, and have also had experience with Vendor Management? Are you fluently Bilingual in English and French? Have you been looking for a great management position within the private sector, but still dealing with government clients? If so, this might be just the role for you!We are looking for a Client Services Manager to join this great Ottawa-based office on a 12 month contract. In this role you will build effective relationships with clients and suppliers both within and outside of the company. If you have a background in the government, have dealt with vendors before, and have some experience within a call centre world, we want to speak with you!Read on for more details!AdvantagesWhy you'll love it here- Monday-Friday work week- Regular business hours (work an 8 hr day between 8am and 6pm)- Pay to start at over $35/hr- Workplace flexibility (potential to work from home some of the time)- Access to benefits from day 1!- Challenging and fulfilling work- Opportunity to become a permanent team member!ResponsibilitiesWhat you'll do here- Build, develop, and nurture relationships with clients, vendors, and internal partners- Monitor and manage the service delivery from external vendors- Address any client issues in a timely and effective manner- Lead and inspire your team of direct reports- Consult with clients regarding process and policy issues, among other things- Keep abreast of Service Level Commitments, and provide recommendations for improvements as necessaryQualificationsWhat you'll need to be successful- Fluently Bilingual in English and French- 5 years of experience in a Client Services role or the equivalent- Management experience would be a strong asset- Experience with Vendor Management (or procurement) is required- A Post-secondary degree in a field such as communications or business administration is preferred- Computer proficiency in a Windows environment is necessarySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Client Service" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 830am and 430pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is required-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 830am and 430pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is required-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $17.18 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $23.08 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Pay would be $23/hr- Hours of work between 12pm and 8pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - please ensure to attach your resume!We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Pay would be $23/hr- Hours of work between 12pm and 8pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - please ensure to attach your resume!We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the ecommerce banking industry.This is permanent full time position working as a Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $14.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday 24/7 *you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: August 2nd 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesProvide a first call resolution to customers with purchase problemsSupport customers with products and app services.Communicate with customers through inbound calls, emails, and live chat Data entry - update and process client requests and informaiton on their file QualificationsExperience in customer service and problem resolution Previous call centre experience is an assestGood computer skills and navigation skills High school diploma or equivalent Excellent communication skillsAbility to type 30 words per minute Excellent home internet hardwired – Wifi is not permittedInterested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Ecommerce - CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryCustomer service and call center representative Inbound call center, live chat, and emails Start date will be on August 2nd 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the ecommerce banking industry.This is permanent full time position working as a Customer Service Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $14.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday 24/7 *you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: August 2nd 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesProvide a first call resolution to customers with purchase problemsSupport customers with products and app services.Communicate with customers through inbound calls, emails, and live chat Data entry - update and process client requests and informaiton on their file QualificationsExperience in customer service and problem resolution Previous call centre experience is an assestGood computer skills and navigation skills High school diploma or equivalent Excellent communication skillsAbility to type 30 words per minute Excellent home internet hardwired – Wifi is not permittedInterested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Ecommerce - CSR"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryCustomer service and call center representative Inbound call center, live chat, and emails Start date will be on August 2nd 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $42,000 - $44,000 per year
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 42K to 44K per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 42K to 44K per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about sales? Do you enjoy connecting with clients from all different walks of life and engaging them around a valuable topic? Do you have the confidence necessary to win over potential new clients? You might be just who we’ve been looking for!We are looking for a driven and motivated Bilingual Contact Centre Agent to work from home (at least for now!) for a great organization in the financial industry. As a Bilingual Contact Centre Agent, you’ll be responsible for taking inbound calls and dealing with emails and other forms of communication from people throughout the organization. You’ll be challenged every day to reach targets and to develop your sales skills, while maintaining a high degree of customer service!Read below for some specifics about the role and why you should work here!AdvantagesBase Salary starting at 41kHours – M-F 8am-6pm, Sat & Sun 9am-4:30pm (alternating weekends working)bi-monthly pay cyclemedical/dental benefits, RRSP matching, and vacationwork from home (at least to start)computer and related equipment would be provided. ResponsibilitiesTake and make calls in a tactful and professional mannerAssist clients with solving complex problems and general inquiriesReview files and make suggestions for products and servicesEnsure adherence to set policy guidelines and processesAssist other departments as necessary to ensure a great customer experienceYou’ll be building strong relationships with clients and companies through the areaMost importantly, you’ll be expected to meet or exceed your targetsQualificationsA drive to succeed!At least 1-2 years of customer service and sales experienceBilingualism in English and French requiredExcellent communication skills and the ability to present effectively over the phoneMust have previous customer service experience (call centre strongly preferred)High attention to detail and ability to maintain professionalism under pressureYou will need to pass a stringent credit and criminal record checkYou will NEED to be self-motivated and driven to succeedSummaryPlease apply by… Visiting www.randstad.ca and apply through the posting You can also… E-mail us at: callcentreottawa@randstad.ca - please use "banking CSR" as the subject We appreciate all applications, however, only those who meet the requirements for this role will be contacted. Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about sales? Do you enjoy connecting with clients from all different walks of life and engaging them around a valuable topic? Do you have the confidence necessary to win over potential new clients? You might be just who we’ve been looking for!We are looking for a driven and motivated Bilingual Contact Centre Agent to work from home (at least for now!) for a great organization in the financial industry. As a Bilingual Contact Centre Agent, you’ll be responsible for taking inbound calls and dealing with emails and other forms of communication from people throughout the organization. You’ll be challenged every day to reach targets and to develop your sales skills, while maintaining a high degree of customer service!Read below for some specifics about the role and why you should work here!AdvantagesBase Salary starting at 41kHours – M-F 8am-6pm, Sat & Sun 9am-4:30pm (alternating weekends working)bi-monthly pay cyclemedical/dental benefits, RRSP matching, and vacationwork from home (at least to start)computer and related equipment would be provided. ResponsibilitiesTake and make calls in a tactful and professional mannerAssist clients with solving complex problems and general inquiriesReview files and make suggestions for products and servicesEnsure adherence to set policy guidelines and processesAssist other departments as necessary to ensure a great customer experienceYou’ll be building strong relationships with clients and companies through the areaMost importantly, you’ll be expected to meet or exceed your targetsQualificationsA drive to succeed!At least 1-2 years of customer service and sales experienceBilingualism in English and French requiredExcellent communication skills and the ability to present effectively over the phoneMust have previous customer service experience (call centre strongly preferred)High attention to detail and ability to maintain professionalism under pressureYou will need to pass a stringent credit and criminal record checkYou will NEED to be self-motivated and driven to succeedSummaryPlease apply by… Visiting www.randstad.ca and apply through the posting You can also… E-mail us at: callcentreottawa@randstad.ca - please use "banking CSR" as the subject We appreciate all applications, however, only those who meet the requirements for this role will be contacted. Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    • $18.64 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 830am and 430pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is required-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 830am and 430pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is required-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Contract
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you?-Monday-Friday work week -Hours of work between 8am and 6pm (may need to occasionally work until 8pm depending on business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?-Receive calls, emails, chats and video calls-Assist clients with solving complex problems-Provide advice and suggestions based on certain policies-Help establish the client's budget within certain guidelines-Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?-Bilingualism in French and English NEEDED. -Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Background in relocation services, real estate, mortgages, finance, or legal affairs would be considered an asset-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryApply by: Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca - Use "Bilingual Customer Service Agent" as the Subject LineWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Erin,RikkiRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you?-Monday-Friday work week -Hours of work between 8am and 6pm (may need to occasionally work until 8pm depending on business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?-Receive calls, emails, chats and video calls-Assist clients with solving complex problems-Provide advice and suggestions based on certain policies-Help establish the client's budget within certain guidelines-Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?-Bilingualism in French and English NEEDED. -Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Background in relocation services, real estate, mortgages, finance, or legal affairs would be considered an asset-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryApply by: Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca - Use "Bilingual Customer Service Agent" as the Subject LineWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Erin,RikkiRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: July 5th, 2021 Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests. Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests - Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual customer service and sales representative Start date will be on July 5th 2021 Pay Rate: $16.75 per hour Hours of operation: Monday to Sunday from 9am to 9pm (rotational shifts) Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to susmitha.jambula@randstad.ca with the subject "Bilingual CSR- Ottawa"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Quebec.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.75/hour.Location: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: July 5th, 2021 Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests. Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests - Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual customer service and sales representative Start date will be on July 5th 2021 Pay Rate: $16.75 per hour Hours of operation: Monday to Sunday from 9am to 9pm (rotational shifts) Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to susmitha.jambula@randstad.ca with the subject "Bilingual CSR- Ottawa"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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