call centre agents in toronto
2017 saw a tiny 0.7% decrease in the number of call centre jobs in Toronto, bringing the total to approximately 37,000. This is still a substantially higher number than other Canadian cities.
call centre salaries in toronto
Call centre agents in Toronto are paid salaries comparable the average for agents across Canada, with room to earn more as you develop experience and seniority.
Entry level salary: $38.3k - $45.4k
Intermediate salary: $42.4k - $50.3k
Senior salary: $46.3k - $54.9k
top industries for call centre agents in toronto
Numerous industries in Toronto are hiring call centre agents, here are some of the top:
business support services wired telecomm carriers wireless telecomm carriers employment services automobile dealers
in demand skills in toronto
To succeed as a call centre agent in Toronto, these skills are most often looked for by employers:
- bilingual (english/french)
- microsoft office
- anti-money laundering
- know your customer (KYC)
- customer relationship management (CRM)
next steps for call centre agents
Call centre agents have room to advanced their position in the workplace. They may become call centre supervisors or managers, overseeing their fellow agents and ensuring operations run in order, respectively. At a more senior level, they may also be tasked with training newly recruited agents.