44 jobs found for Customer Experience

We are seeking a Business Analyst with 10+ years of experience to support the design, development, and implementation of a Customer Experience Platform (CXP). The role involves business analysis, Agile leadership, stakeholder engagement, and process optimization to enhance service delivery and customer experiences.Advantages•Opportunity to work on a high-impact digital transformation project.•Engagement in Agile methodologies and enterprise architecture fr

The Customer Experience team is seeking a passionate Software Solutions Architect to drive our digital transformation initiatives focused on data and customer experience, on behalf of our client. You will play a key role by collaborating with the enterprise architecture team and implementation teams to ensure that technological solutions adhere to the organization's reference architecture framework. We are looking for an expert who can master modern techno

This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo

This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo

The Web Specialist will support the development and maintenance of web content and workflows using modern CMS tools such as Umbraco, SharePoint Online, and the Microsoft Power Platform. The role involves managing a centralized service catalogue, building workflows, and improving customer experience through content accuracy, accessibility, and usability. The specialist will also be responsible for translating technical details into clear, business-friendly

Are you a passionate professional with experience in Operations? If so, this role is for you!This role Provides operational support, performs transactions and processing activities. Supports partner relationships, maintains operational effectiveness, meets business objectives and service level goals. Ensures customer problem resolution, contributes to customer experience, and adheres to bank policies and procedures. Identifies and escalates risks, particip

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have excellent communication and interpersonal skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: Mississauga, ON (Hybrid) (2-3 days/week)Salary: $25/HourGlobal opportunities for professional g

The Operations Officer plays a key role in developing and executing strategic and tactical activities (through outbound and inbound calling programs) to support a legendary customer experience. This role involves gathering and delivering customer information while supporting business objectives. The officer will act as a single point of contact for customer interactions in the RFI (Request For Information) process, managing risk and ensuring accuracy. Prio

Are you a strategic Product Manager with expertise in product planning, vision definition, and customer-driven innovation? Our client seeks a Product Manager to lead product strategy, gather customer requirements, and drive market growth. This role requires a strong background in market research, product lifecycle management, and collaboration with key stakeholders to ensure alignment with business goals.Advantages- Competitive contract opportunity with po

Develop and execute strategic and tactical activities (through outbound and inbound calling programs) supporting legendary customer experience in gathering and delivering customer information while supporting business objectives. Provide a standardized, consistent, and centralized (single point of contact) customer interaction model in the RFI (Request For Information) process. Manage risk and ensure accuracy by triaging all RFIs and information delivery r

The Analyst Storage and Transportation Contracting works to execute the S&T Contracting process in a timely and accurate manner. While completing this process, the incumbent is accountable for compliance to both external regulated requirements and company policies and procedures.What you will do:• Create, process and administer Storage and Transportation contracts in accordance with policies and with a customer service excellence approach.• Investigate any

We are currently hiring for a receptionist/office administrative professional individual for our client in Sydney to begin from 3rd Feb until 14th FebThis is a vacation coverage for an Industry leading client in North AmericaMonday to Friday8:30am to 4:30 pmPlease read below for more details AdvantagesMonday to Friday8:30am to 4:30 pmGreat company cultureExcellent opportunity to build your resume with this company$20/hrResponsibilitiesGreet customersAnswe

Join our team as an Operations Officer II and contribute to the smooth running of a top bank. This role offers opportunities for growth, networking, and collaboration within a supportive team environment. You will be responsible for receiving requests, providing statements, and communicating with solicitors, working closely with peers to ensure efficient operations. This is a hybrid role with a minimum of two days per week in the office (Wednesday is manda

We are currently hiring for a receptionist/office administrative professional individual for our client in Fredericton to begin soonThis is a vacation coverage for an Industry leading client in North America and excellent resume builder Please only apply if you are physically located in FrederictonMonday to Friday8:30am to 4:30 pmPlease read below for more details AdvantagesMonday to FridayWeekly salary and $20/hr + 4% vacation pay8:30am to 4:30 pmGreat c

We're looking for a Customer Service Representative - Insurance Benefits, bilingual in French and English, to join our dynamic team. This hybrid position offers a salary of $21/hour and an opportunity to develop your skills in a stimulating and collaborative environment.6 month contractMontréal ( H3B 4W5)AdvantagesHybrid position for optimal work-life balanceSalary of $21/hour6-month contractResponsibilitiesRespond quickly and professionally to calls, chat

This Operations Officer position offers a 6-month contract with the possibility of extension and conversion to a permanent role. You will be working in a collaborative team environment supporting the company managers by onboarding contractors, fulfilling requests, and managing various tasks within the AML space. Prior AML knowledge is not required. This role is primarily back-office focused (95%), with 5% dedicated to stakeholder calls. The position offers

Our client has built a strong reputation in the water infrastructure industry by developing products and services for more than 160 years. Leading in quality and customer relationship, our client helps municipalities increase operational efficiencies, improve their customer service and prioritize capital spending. If you share a commitment to innovation, quality, customer experience and sustainability, we would like to hear from you.Advantages• Full Time o

We are currently hiring for a receptionist/office administrative professional individual for our client in Charlottetown to begin from 6th March until 14th March and longer This is a vacation coverage for an Industry leading Financial services client in North America and excellent resume builder Please only apply if you are physically located in CharlottetownMonday to Friday8:30am to 4:30 pmPlease read below for more details DO NOT SEND ME YOUR RESUME IF

Randstad is seeking a Bilingual Account Resolution Specialist to join a dynamic team in Small Business Banking. Reporting to the Manager, Deposit Compliance Remediation, you will provide exceptional customer service, resolving account discrepancies, and ensuring compliance. This role requires strong communication skills and the ability to navigate multiple systems efficiently. The ideal candidate thrives in a fast-paced contact center environment and is co

Join our team as an Operations Officer and play a key role in providing operational support while ensuring exceptional customer service. This position offers a competitive pay rate of $26 per hour with a 12-month contract. You'll work in a dynamic and customer-oriented environment, helping meet business objectives, service level goals, and customer loyalty targets.AdvantagesCompetitive salary: $26 per hour.Contract Duration: 12-month contract.Part-time: 30

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client. This is a 3 month contract to start with the potential for extension or permanency. Position: Bilingual Customer Service RepresentativeShift: Regular Busienss Hours and Hybrid (Mandatory 2 days in office - Wed .and Thur

Are you seeking a role where you can apply your customer service expertise while also developing new skills? Do you thrive on interacting with a variety of people each day and helping them resolve their issues? If you have experience in a call center or other high-volume customer service environment, we have the perfect role for you!We are currently hiring Bilingual Claims Agents to join our team in Ottawa, just west of downtown. In this role, you’ll deliv

We are seeking a skilled Business Analyst to join our team on a 12-month contract, with the possibility of extension and conversion to a permanent role. This hybrid position requires on-site presence twice a week and offers a valuable opportunity to gain experience in corporate banking.Position: Business AnalystShift: Monday-Friday, Core Business Hours. Weekend work may be required.Location: Toronto (Hybrid, Onsite twice a week)AdvantagesThis is a long-ter

TD Wealth – back-office operations work. Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.Position: CAN - Operations Officer IIShift: M-F 8:30-5Salary: $

📢 New Contract Opportunity – Bilingual Customer Support RepresentativeA leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.Work Location: Dorval

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client. This is a 3 month contract to start with the potential for extension or permanency. Position: Bilingual Customer Service RepresentativeShift: Regular Busienss Hours and Hybrid (Mandatory 2 days in office - Wed and Thurs

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you! The employee trials analyst will partner with the product team and key stakeholders on Residential capital projects related to new product launches. The primary focus of this position is to leverage product

Attention Inside Sales Reps in the Oakville / Burlington areaDo you have experience as an Inside Sales Representative? Do you live in the Oakville/Burlington area and are looking to hear about new opportunities? If the answer is YES — we want to hear from you!At Randstad, we are actively connecting qualified Inside Sales Reps with their next dream job! JOIN OUR TALENT POOL by uploading your resume to this posting and be considered for upcoming positions in

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client. This is an ongoing contract to start with the potential for extension or permanency. Position: Bilingual Customer Service RepresentativeShift: Monday to Friday - Hybrid (Mandatory 2 days in office - Wed and Thurs.)Sala

We are seeking a Manager, Digital Health Partnerships & Platform Strategy to join our client's team. This position will drive the expansion and evolution of our client's Digital Health Platform. This role is critical to our client's strategic direction and growth, with a focus on delivering a seamless, engaging, and results-driven healthcare experience for our client's members. You will lead partnership initiatives, manage key platform integrations, and c