Customer service representatives help ensure customers are satisfied. You are responsible for helping customers with questions, complaints and other inquiries. Depending on your employer, you will interact with people in person, over the phone or online. It is very important to have great people skills and expert knowledge of company processes. Experience as a rep can help you progress your career in the service industry.
Customer service reps can work in several settings such as retail stores, offices, or call centres. Remote positions are also increasing in popularity. Your shifts can be scheduled on days, evenings, or weekends. You will be assigned specific duties by your customer service manager.
You have a lot of options to define your career path. Once you gain experience as a customer service representative you can get promoted to positions such as customer service associate, specialist, team leader, service manager, territory manager. You could also explore career options in sales, marketing, and communications.
The salary range for a customer service rep working in Milton is between $36,000 and $50,000. As you gain more experience in the role, your salary will increase. Get more information about your earning potential here:
annual: $42,700
monthly: $3,558
weekly: $890
hourly: $22.24
lowest salary: $36,100 per year
average salary: $42,700 per year
highest salary: $49,800 per year
junior salary: $36,100-$42,600 per year
intermediate salary: $39,200-$46,300 per year
senior salary: $42,200-$49,800 per year
Your top responsibility in customer service is to ensure the customer is satisfied. Here are the top tasks you will need to complete as part of your job:
Customer service representatives work for many types of companies. This gives you an advantage when looking for a job – you have lots of options. Some of the common employers you will find work with include retailers, call centres, banks, insurance, finance, telecommunications, and service-based companies.
A diverse skill set is important when working in the service industry. Here are the top skills and abilities you will need to have success as a service rep:
Most customer service jobs require you to have a high school diploma, with previous experience being preferred. To progress your career, it is recommended you get a college degree in communications, sales, or marketing.