Providing excellent service is a priority for all companies. As a customer service rep, you are tasked with ensuring all customers have a good experience. You will answer questions, field complaints and help people complete transactions. You could interact with them in person, on the phone, or online. All reps require good communication and interpersonal skills. Success in an entry-level position can set the groundwork for a long career in service.
Customer service representatives work days, evenings, and weekends, to meet customer demands. Depending on the employer you could interact in person, online, or over the phone. You will be assigned specific duties by a customer service manager. Working remotely is a possibility.
Customer service associate, specialist, team leader, service manager, and territory manager is the typical career path for service professionals. Many also choose to pursue a career in sales and marketing, as many of the skills you have are transferable.
Customer service representatives can make close to $42,000 per year on average in a full-time position. This is almost $22 per hour. You have the potential to make even more as you gain more experience. Here is a breakdown of the salary scale:
annual: $41,400
monthly: $3,450
weekly: $863
hourly: $21.56
lowest salary: $35,100 per year
average salary: $41,400 per year
highest salary: $48,200 per year
junior salary: $35,100-$41,300 per year
intermediate salary: $38,000-$44,800 per year
senior salary: $40,900-$48,200 per year
Customer satisfaction is an essential part of your job. It is your top priority. Here is a list of your main responsibilities and daily tasks:
All types of companies need customer service reps to assist their customer base. When you think about these jobs, many employers and industries come to mind. Retailers, banks, insurance, finance, telecommunications, and service-based companies are usually at the top of a job seeker’s list.
Communication and understanding will help you have success in customer service. You require good people skills. Here are the abilities that will help you have success in this job:
Employers require you to have a high school diploma or equivalent. Previous experience working in service is an asset. You will be provided with on-the-job training.