job postings customer service jobs in calgary

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customer service calgary Jobs

about customer service jobs in Calgary

The role of customer service professionals is to increase customer satisfaction, assist with inquires, and provide customer support. A strong customer service department can be a difference maker. Happy customers are repeat customers. Customer service professionals looking for jobs in Calgary face a competitive market. There are close to 5,300 customer service jobs in Calgary, down 2.6% from the previous year. This continues a downward trend, as customer service jobs are down more than 22% since 2007. Customer service professionals need to be on top of their game to compete in this shrinking job market.

customer service salaries in Calgary

Experience has a large impact on your earning potential. More experienced customer service representatives make more than new workers entering the market. Here is what you can expect for customer service salaries in Calgary:

Entry level salary: $39.1k to $46.3k
Intermediate salary: $43.4k to $51.3k
Senior salary: $47.2k to $55.8k

top industries for customer service professionals in Calgary

The industry in which you work makes a big difference. It can impact your career options and professional growth. Business and telecommunications are two of the top industries to consider if you are looking for service jobs in Calgary. Here are the top industries for customer service professionals in Calgary:

  1. Business support services
  2. Wired telecommunications carriers
  3. Automobile dealers
  4. Employment services
  5. Local administration

in demand skills in Calgary

In addition to being strong communicator and having a willingness to help people, there are a number of in demand skills hiring companies in Calgary are looking for in job candidates. Here are the top in demand skills in Calgary:

  • Bilingual French
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Investment banking
  • Corporate social responsibility

next steps for customer service representatives

Even though customer service jobs are down in Calgary, they can be a launching point for your career in another industry. Many professionals get their start in customer service roles and then use this experience to get jobs in HR, marketing, business services and many other industries.

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