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      • Eau Claire
      • Permanent
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      • Toronto, Ontario
      • Permanent
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      • Calgary, Alberta
      • Permanent
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      • Candiac, Québec
      • Permanent
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez CascadesIndividual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez CascadesIndividual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Toronto, Ontario
      • Permanent
       Your challenge! The Customer Service Representative’s role is to provide Customer service to all accounts, support the account management activities through analyzing and verifying accuracy of order information, dealing with customer requests while managing Tier 1 level Customers (as defined as accounts which generate 0-5 tones per month) in a given marketplace. Initiates and or implements corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained. Individual responsibilities Make regular contact, based on a scheduled number of calls per year, with your assigned customer base of Tier 1 clients to ensure the maintenance of business, and education as the additional recycling and waste programs offered by the company and ensure all customer contacts and maintained. Work in conjunction with the Sales Manager and Plant Manager to target accounts that do not meet acceptable profit margins and initiate corrective measures. With the assistance of management, develop service changes and options, equipment and/or pricing alternatives that enhance profitability. Presents and implements said enhancements at the client level.Focuses on selling the management of discarded materials to existing customer based with a focus on achieving the customer’s diversion targets.Contact past clientele as directed so as to determine opportunities for the re-establishment of services.Field all incoming account management calls. Inform local staff, and the Sales Manager when required, of actions and resolutions made.Complete all paperwork for work orders, pickups, shipments etc.as required and follow-up to ensure requested activities were completed.Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the Sales Manager.Record all information submitted from Customer Service Representative, Sales Representative, Sales Manager, once approved by the Sales Manager. This information should include, but not be limited to, the name of the account, the current service provider, waste disposal services, recyclables and service, contact name and phone number, contract expiry date, volumes by grade or commodity and other pertinent information needed to submit a detailed proposal.Support the relationships developed by the Sales Representative and Sales Manager with suppliers and customers by phone, email, and fax.Send specified clients monthly Price Lists via fax and/or email.On a monthly basis obtain and reconcile clients’ shipment and material reports against the Company’s monthly reports and provide data summary’s to the Sales Manager as requested.Review and verify vendor invoices against The Company’s charges and advise Sales Manager of any inconsistencies or irregularities.On a monthly basis run forward all account management reports required including but not limited to account visitation reports to the local representative once directed to by the Sales Manager. On an as requested basis run P&L’s for all accounts as specified by the Sales Manager and provide data to the appropriate individuals.Sort and distribute all month end invoices and Performance’s to the Sales Manager for review and approval.Setup all new customers once approved by the Sales Manager and enter all paperwork into the system ordering all approved equipment orders.Prepare and administer all work orders for existing clients or new client start-ups ensuring communication with the Sales Manager and the Company’s dispatch department.Follow-up with all work-orders and service issues and advice the Sales Representative and Sales Manager when the requested work has been complete.This job description indicates the general nature and level of work, duties and responsibilities expected of the incumbent. The incumbent may be asked to perform other duties as required. The job description may change if needed as determined by the Company Education and Skills Education:Post-Secondary Education, Bachelor’s Degree in Business, Administration or similar preferred Skills/Experience:Minimum of two to three years’ previous office experience.  Work experience in the Waste Management Industry is an asset.Very strong customer service orientation – previous customer service experience would be a definite asset. Good understanding of the organization’s goals and objectives.Intermediate proficiency with Microsoft Office SuiteFriendly and out-going personalityExcellent written and oral communication skillsExcellent interpersonal skills, with a positive attitude.Ability to effectively prioritize and execute tasks in a high-pressure environment.Works well with peopleAbility to make effective presentations- during phone calls Excellent oral and written communication skillsGood analytical and problem solving skillsCan identify and negotiate business opportunitiesSales knowledgeWorking knowledge of sales techniques and tacticsSolid working knowledge of the Waste and Recycling Industry. Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
       Your challenge! The Customer Service Representative’s role is to provide Customer service to all accounts, support the account management activities through analyzing and verifying accuracy of order information, dealing with customer requests while managing Tier 1 level Customers (as defined as accounts which generate 0-5 tones per month) in a given marketplace. Initiates and or implements corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained. Individual responsibilities Make regular contact, based on a scheduled number of calls per year, with your assigned customer base of Tier 1 clients to ensure the maintenance of business, and education as the additional recycling and waste programs offered by the company and ensure all customer contacts and maintained. Work in conjunction with the Sales Manager and Plant Manager to target accounts that do not meet acceptable profit margins and initiate corrective measures. With the assistance of management, develop service changes and options, equipment and/or pricing alternatives that enhance profitability. Presents and implements said enhancements at the client level.Focuses on selling the management of discarded materials to existing customer based with a focus on achieving the customer’s diversion targets.Contact past clientele as directed so as to determine opportunities for the re-establishment of services.Field all incoming account management calls. Inform local staff, and the Sales Manager when required, of actions and resolutions made.Complete all paperwork for work orders, pickups, shipments etc.as required and follow-up to ensure requested activities were completed.Respond with a sense of urgency to all customer complaints, cancellations and inquiries and communicate all issues with the Sales Manager.Record all information submitted from Customer Service Representative, Sales Representative, Sales Manager, once approved by the Sales Manager. This information should include, but not be limited to, the name of the account, the current service provider, waste disposal services, recyclables and service, contact name and phone number, contract expiry date, volumes by grade or commodity and other pertinent information needed to submit a detailed proposal.Support the relationships developed by the Sales Representative and Sales Manager with suppliers and customers by phone, email, and fax.Send specified clients monthly Price Lists via fax and/or email.On a monthly basis obtain and reconcile clients’ shipment and material reports against the Company’s monthly reports and provide data summary’s to the Sales Manager as requested.Review and verify vendor invoices against The Company’s charges and advise Sales Manager of any inconsistencies or irregularities.On a monthly basis run forward all account management reports required including but not limited to account visitation reports to the local representative once directed to by the Sales Manager. On an as requested basis run P&L’s for all accounts as specified by the Sales Manager and provide data to the appropriate individuals.Sort and distribute all month end invoices and Performance’s to the Sales Manager for review and approval.Setup all new customers once approved by the Sales Manager and enter all paperwork into the system ordering all approved equipment orders.Prepare and administer all work orders for existing clients or new client start-ups ensuring communication with the Sales Manager and the Company’s dispatch department.Follow-up with all work-orders and service issues and advice the Sales Representative and Sales Manager when the requested work has been complete.This job description indicates the general nature and level of work, duties and responsibilities expected of the incumbent. The incumbent may be asked to perform other duties as required. The job description may change if needed as determined by the Company Education and Skills Education:Post-Secondary Education, Bachelor’s Degree in Business, Administration or similar preferred Skills/Experience:Minimum of two to three years’ previous office experience.  Work experience in the Waste Management Industry is an asset.Very strong customer service orientation – previous customer service experience would be a definite asset. Good understanding of the organization’s goals and objectives.Intermediate proficiency with Microsoft Office SuiteFriendly and out-going personalityExcellent written and oral communication skillsExcellent interpersonal skills, with a positive attitude.Ability to effectively prioritize and execute tasks in a high-pressure environment.Works well with peopleAbility to make effective presentations- during phone calls Excellent oral and written communication skillsGood analytical and problem solving skillsCan identify and negotiate business opportunitiesSales knowledgeWorking knowledge of sales techniques and tacticsSolid working knowledge of the Waste and Recycling Industry. Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      • St-Bruno, Québec
      • Permanent
      Your challenge! Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that all incoming calls, emails and orders are handled promptly and efficiently into daily operations to ensure the delivery of exceptional customer service. You will enter orders and document customer files in accordance with procedures, rules and standards.You resolve any order issues or changes by working with key stakeholders.You initiate the creation of material delivery documents in order to respect the capacity of your business partners to meet the demand.Finally, you provide superior service to all your customers and suppliers by offering them personalized solutions that target their needs and guarantee their satisfaction in order to maximize sales and profitability of the company.  Pourquoi travailler chez Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilities #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Under the supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that all incoming calls, emails and orders are handled promptly and efficiently into daily operations to ensure the delivery of exceptional customer service. You will enter orders and document customer files in accordance with procedures, rules and standards.You resolve any order issues or changes by working with key stakeholders.You initiate the creation of material delivery documents in order to respect the capacity of your business partners to meet the demand.Finally, you provide superior service to all your customers and suppliers by offering them personalized solutions that target their needs and guarantee their satisfaction in order to maximize sales and profitability of the company.  Pourquoi travailler chez Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilities #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Lancaster
      • Permanent
      Your challenge!Reporting to the Customer Service Supervisor, the Senior Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Your ResponsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAPYour background and strengthsHigh school diploma or equivalentMinimum 5 years of Customer service experience Proven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      Your challenge!Reporting to the Customer Service Supervisor, the Senior Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Your ResponsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAPYour background and strengthsHigh school diploma or equivalentMinimum 5 years of Customer service experience Proven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Pointe-Claire, Québec
      • Permanent
      • $19.00 per hour
      We are currently looking to add a CSR to our Pointe-Claire office. Require an immediate candidate. This is a full time permanent position. The shift would be 6:30am to 3:00pm Monday to Friday. Warehouse experience would be an asset, but not required. Require a candidate with attention to detail, team player, experience with Microsoft Office, specifically excel, email and comfortable with computers as they will train to work on our warehouse management system. Bilingual speaking and writing. Look forward to speaking with youAdvantagesFull time, permanent roleMedical/Dental Benefits after 3 months.Starting salary of $19.00/hr.The role is for 40 hours per week6:30am to 3:00pm Monday to FridayResponsibilitiesReceive/process shipmentsPrepare pick tickets for warehouse staffEnter updates in our WMS, including closing orders once shipped.Print BOL's, packing slips and labels using our WMSAnswer emails and calls from customers/carriersQualifications● Professional proficiency in English and French● Communicate professionally with customers● Understand and use troubleshooting processes● Adapt communication to customer’s knowledge level● Have strong attention to details● Demonstrate organizational skills● Understand how software and hardware interact● Developed skills for testing and troubleshooting hardware● Desire to expand knowledge of products● Maintain composure if working with upset customer● Working knowledge of SQL, IP configuration, and software applications● Knowledge of door hardware● PunctualitySummaryWhy Randstad?There are a lot of good jobs, great companies and great bosses.At Randstad, we're here to help you find the right fit.If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caPlease add us on LinkedIn- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.ca.We look forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are currently looking to add a CSR to our Pointe-Claire office. Require an immediate candidate. This is a full time permanent position. The shift would be 6:30am to 3:00pm Monday to Friday. Warehouse experience would be an asset, but not required. Require a candidate with attention to detail, team player, experience with Microsoft Office, specifically excel, email and comfortable with computers as they will train to work on our warehouse management system. Bilingual speaking and writing. Look forward to speaking with youAdvantagesFull time, permanent roleMedical/Dental Benefits after 3 months.Starting salary of $19.00/hr.The role is for 40 hours per week6:30am to 3:00pm Monday to FridayResponsibilitiesReceive/process shipmentsPrepare pick tickets for warehouse staffEnter updates in our WMS, including closing orders once shipped.Print BOL's, packing slips and labels using our WMSAnswer emails and calls from customers/carriersQualifications● Professional proficiency in English and French● Communicate professionally with customers● Understand and use troubleshooting processes● Adapt communication to customer’s knowledge level● Have strong attention to details● Demonstrate organizational skills● Understand how software and hardware interact● Developed skills for testing and troubleshooting hardware● Desire to expand knowledge of products● Maintain composure if working with upset customer● Working knowledge of SQL, IP configuration, and software applications● Knowledge of door hardware● PunctualitySummaryWhy Randstad?There are a lot of good jobs, great companies and great bosses.At Randstad, we're here to help you find the right fit.If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caPlease add us on LinkedIn- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.ca.We look forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Pointe-aux-Trembles, Québec
      • Permanent
      Are you looking to join a growing company?Do you like to deal with a clientele of professionals?We have a customer service station at the controls located in the East of Montreal in Pointe aux trembles to offer you.Our client is a company specialized in the field of plastics and sustainable development.AdvantagesHere's what the company offers for this customer service position at the controls located in the East of Montreal in Pointe aux trembles:• Join a company with an international influence in the plastics industry.• Flexible office hours from Monday to Friday, i.e. 37.5 hours.• Salary between $45K - $50K.• On-site parking.• Permanent position.• 3 weeks of vacation.• Group RRSP.• Group insurance.Responsibilities• Assist the planner • Process customer requests over the phone and by email.• Data entry into the computer system.• Track between stocks until delivery.• In charge of order placement.Qualifications• Relevant experience of 2 years in customer service.• Bilingualism in French and English.• Have a sense of relationship.• Good command of computer tools.• Interest in a Buyer Planner position• Possibility of evolution.SummaryIf you are interested in this customer service position at the controls located in the East of Montreal in Pointe aux trembles, send us your application.If you have any questions about this position, please contact Jean or Mag at 514-252-0099 ext. 2, or by email at jean.amirault@randstad.ca and mag.paga@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to join a growing company?Do you like to deal with a clientele of professionals?We have a customer service station at the controls located in the East of Montreal in Pointe aux trembles to offer you.Our client is a company specialized in the field of plastics and sustainable development.AdvantagesHere's what the company offers for this customer service position at the controls located in the East of Montreal in Pointe aux trembles:• Join a company with an international influence in the plastics industry.• Flexible office hours from Monday to Friday, i.e. 37.5 hours.• Salary between $45K - $50K.• On-site parking.• Permanent position.• 3 weeks of vacation.• Group RRSP.• Group insurance.Responsibilities• Assist the planner • Process customer requests over the phone and by email.• Data entry into the computer system.• Track between stocks until delivery.• In charge of order placement.Qualifications• Relevant experience of 2 years in customer service.• Bilingualism in French and English.• Have a sense of relationship.• Good command of computer tools.• Interest in a Buyer Planner position• Possibility of evolution.SummaryIf you are interested in this customer service position at the controls located in the East of Montreal in Pointe aux trembles, send us your application.If you have any questions about this position, please contact Jean or Mag at 514-252-0099 ext. 2, or by email at jean.amirault@randstad.ca and mag.paga@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • St-Bruno, Québec
      • Permanent
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Ayr, Ontario
      • Contract
      Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is a 3-month contract. To find out more, read below.Type: 3 Month contractHours: Monday - Friday 8:30am - 5pmSalary: $18 an hour plus bonusLocation: Work from HomeEquipment provided2 Weeks of TrainingRoom for growth and developmentAdvantages- Competitive Salary $18 an hour- Regular business hours (No evenings or weekends!)- Work from Home (Equipment provided)- Room for growth and development with possible contract extension- Gain experience in the medical testing field- Family focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilities- Provide exceptional client support on health testing policies and procedures- Assist clients with registration, obtaining results and technical issues- Log and track issues with clients in the system, dispatching to appropriate department- Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents- Resolve and escalate issues- Adhere to policies and procedures- Successfully work in a very fast paced and hectic environment- Work independently and as a team playerQualifications- 1 Year experience in a Call Centre environment- Have exceptional communication skills- Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)- Have a secure and quiet work space at home with no interruptions- Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speedSummaryIf you are intersted and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Medical Call Center"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is a 3-month contract. To find out more, read below.Type: 3 Month contractHours: Monday - Friday 8:30am - 5pmSalary: $18 an hour plus bonusLocation: Work from HomeEquipment provided2 Weeks of TrainingRoom for growth and developmentAdvantages- Competitive Salary $18 an hour- Regular business hours (No evenings or weekends!)- Work from Home (Equipment provided)- Room for growth and development with possible contract extension- Gain experience in the medical testing field- Family focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilities- Provide exceptional client support on health testing policies and procedures- Assist clients with registration, obtaining results and technical issues- Log and track issues with clients in the system, dispatching to appropriate department- Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents- Resolve and escalate issues- Adhere to policies and procedures- Successfully work in a very fast paced and hectic environment- Work independently and as a team playerQualifications- 1 Year experience in a Call Centre environment- Have exceptional communication skills- Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)- Have a secure and quiet work space at home with no interruptions- Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speedSummaryIf you are intersted and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Medical Call Center"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Lachine, Québec
      • Permanent
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Vancouver, British Columbia
      • Contract
      Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home.Type: Full TimeLocation: Vancouver - Hybrid model Start Date: June 15th Schedule: Monday - Friday Hours: 8AM- 4PM Get your foot in the door with a great companyStart your career in Insurance by working with an industry leader.Advantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their products and services - Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required (minimum 2 years)- Excellent communication skills- Tech savvy and working knowledge of computers (Microsoft office proficiency is an asset)- Full time and flexible availability (able to work over time if required by business needs)- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Only those selected for an interview will be contacted. human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home.Type: Full TimeLocation: Vancouver - Hybrid model Start Date: June 15th Schedule: Monday - Friday Hours: 8AM- 4PM Get your foot in the door with a great companyStart your career in Insurance by working with an industry leader.Advantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their products and services - Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required (minimum 2 years)- Excellent communication skills- Tech savvy and working knowledge of computers (Microsoft office proficiency is an asset)- Full time and flexible availability (able to work over time if required by business needs)- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Only those selected for an interview will be contacted. human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Richmond Hill, Ontario
      • Permanent
      • $23.00 per hour
      Are you passionate about customer service? Do you enjoy working in a fast paced environment? Do you enjoy problem solving and doing whats best for the customer? Are you bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well known optics company in the Richmond Hill area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 9am - 5pmLocation: Richmond Hill (16th Ave and Highway 404)1 day a week hybrid model with an eventual move to 3 days a week in officeEquipment is provided by the company Salary: $23/hour Benefits provided RSP matching 3 weeks VacationAdvantages- Permanent opportunity - Full time hours- Richmond Hill Location - 1 day a week in office with eventual shift to 3 days in office- All equipment provided by the r)company - Competitive pay ($23 /hour)- Summer hours- Wellness annual spending account - Education assistanceResponsibilities- Taking inbound calls from customers - Answering emails and live chat from customers - Process customers orders in the system - Provide product knowledge to ensure the customer is making the right decision- Upsell products and services for current promotions and other similar products - Deal with any issues such as damaged products or lost shipment - Work with other lines of business to ensure top satisfaction - Other duties may applyQualifications- Bilingual in French and English is MANDATORY - 1-3 years of customer service experience i- Order management experience is an asset - Salesforce experience is an asset - Customer-focused and problem solving skills - Ability to project a positive attitude SummaryIf this sounds like something that interests you, apply today!1) Apply online 2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual Customer Service Richmond Hill"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Do you enjoy working in a fast paced environment? Do you enjoy problem solving and doing whats best for the customer? Are you bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well known optics company in the Richmond Hill area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 9am - 5pmLocation: Richmond Hill (16th Ave and Highway 404)1 day a week hybrid model with an eventual move to 3 days a week in officeEquipment is provided by the company Salary: $23/hour Benefits provided RSP matching 3 weeks VacationAdvantages- Permanent opportunity - Full time hours- Richmond Hill Location - 1 day a week in office with eventual shift to 3 days in office- All equipment provided by the r)company - Competitive pay ($23 /hour)- Summer hours- Wellness annual spending account - Education assistanceResponsibilities- Taking inbound calls from customers - Answering emails and live chat from customers - Process customers orders in the system - Provide product knowledge to ensure the customer is making the right decision- Upsell products and services for current promotions and other similar products - Deal with any issues such as damaged products or lost shipment - Work with other lines of business to ensure top satisfaction - Other duties may applyQualifications- Bilingual in French and English is MANDATORY - 1-3 years of customer service experience i- Order management experience is an asset - Salesforce experience is an asset - Customer-focused and problem solving skills - Ability to project a positive attitude SummaryIf this sounds like something that interests you, apply today!1) Apply online 2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual Customer Service Richmond Hill"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Brampton, Ontario
      • Permanent
      Do you have Customer Service experience in the logistics or transportation industry? Are you a strong communicator? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Then we have an amazing opportunity for you!We are looking for a Customer Service Representative for a TEMPORARY to PERMANENT opportunity in Mississauga. The ideal candidate will have past experience in effectively resolving issues with customer orders, maintaining and tracking loads and accurate order entry of customer orders. Position: Customer Service Representative Employment Type: Full-Time Temporary to Permanent Location: Brampton, ON. (Kennedy & Steeles Ave E) Hours: Monday - Friday | 8:00am to 5:00pmHourly Wage: $17.50/hr If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca with the subject line “CSR - Brampton”Advantages- Temporary to permanent opportunity - Monday to Friday Day shift - Easily accessible location- Opportunities for growthResponsibilities- Interacts with customers by phone, email, or in person and receives orders or changes in service - Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation - Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability - Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records - Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary - Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information - Assures proper invoicing of accounts by verifying computer generated Invoices - Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner - Reports customer feedback to management, including any signs of customer dissatisfaction - Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes - Performs paperwork associated with orders including the maintenance of customer files - Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office - Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary - Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics - Works with management regarding product routing for customers - Other duties as required and assigned - For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action Qualifications- High school diploma or GED equivalency - Minimum 6 months of related experience and/or training - Experience with AS400 operating systems and warehouse management systems preferred - PC literate with experience with MS Outlook, Excel and Word - Ability to write reports, business correspondences and procedure manuals groups of managers, customers, and co-workers - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form - Strong computer skills and proficiency- Experience in a fast paced environment and the ability to work independently or in a team - Must possess strong critical thinking and communication skills.SummaryInterested in the Customer Service Representative opportunity?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to matthew.colletti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have Customer Service experience in the logistics or transportation industry? Are you a strong communicator? Do you enjoy problem solving issues and working in a fast-paced/dynamic position? Then we have an amazing opportunity for you!We are looking for a Customer Service Representative for a TEMPORARY to PERMANENT opportunity in Mississauga. The ideal candidate will have past experience in effectively resolving issues with customer orders, maintaining and tracking loads and accurate order entry of customer orders. Position: Customer Service Representative Employment Type: Full-Time Temporary to Permanent Location: Brampton, ON. (Kennedy & Steeles Ave E) Hours: Monday - Friday | 8:00am to 5:00pmHourly Wage: $17.50/hr If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca with the subject line “CSR - Brampton”Advantages- Temporary to permanent opportunity - Monday to Friday Day shift - Easily accessible location- Opportunities for growthResponsibilities- Interacts with customers by phone, email, or in person and receives orders or changes in service - Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation - Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability - Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records - Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary - Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information - Assures proper invoicing of accounts by verifying computer generated Invoices - Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner - Reports customer feedback to management, including any signs of customer dissatisfaction - Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes - Performs paperwork associated with orders including the maintenance of customer files - Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office - Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary - Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics - Works with management regarding product routing for customers - Other duties as required and assigned - For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action Qualifications- High school diploma or GED equivalency - Minimum 6 months of related experience and/or training - Experience with AS400 operating systems and warehouse management systems preferred - PC literate with experience with MS Outlook, Excel and Word - Ability to write reports, business correspondences and procedure manuals groups of managers, customers, and co-workers - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form - Strong computer skills and proficiency- Experience in a fast paced environment and the ability to work independently or in a team - Must possess strong critical thinking and communication skills.SummaryInterested in the Customer Service Representative opportunity?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to matthew.colletti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Contract
      Calling all English only AND French Bilingual Customer Service Representatives seeking a new opportunity to support a luxury German Auto Financial company, Work From Home to start, long term opportunity!Our client is urgently looking for a qualified candidate to support the Customer Service Department.Welcoming those who enjoy handling challenging situations, problem solving, and providing excellent service to customers!!! If you are an excellent communicator and you are looking for opportunities in for growth within an automotive financial sector - we have the perfect role for you! The Customer Service Agent plays a key role in ensuring customer accounts are handled with care, therefore we are looking for a candidate with an outgoing and energetic personality, who has exceptional attention to detail, as well as the ability to multitask in a fast-paced environment.Pay Rate: $18/hrHours: Monday-Friday | 8:30-5:15pm Location: Mississauga, ON (Renforth & Eglinton Ave) - Hybrid Model currently in place AdvantagesWhat are the advantages as a Customer Service Agent...- Located in Mississauga/Etobicoke- Transit accessible - Monday-Friday flexible working hours- $18/hr- Equipment provided- Opportunity for growth- Large auto finance industryResponsibilitiesAs a Customer Service Agent you will...- Work the queue appropriately and ensure the proper individuals are informed of issues when needed.- Make sure accounts are followed up on within the proper time frame until resolution.- Ensure high risk accounts are monitored and/or are escalated when needed.- Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.QualificationsQualifications for Customer Service Agent...- Strong written oral and communication skills- Min 1 year Customer Service or Financial experience- Able to work in a very fast pace environment- Enter accurate and complete customer information into system in a timely manner - Attention to detail and multi-tasking ability - Outgoing and energetic personality SummaryInterested in the Auto Customer Service Agent opportunity?1. Send your resume to shiela.perez@randstad.ca2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to matthew.colletti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Calling all English only AND French Bilingual Customer Service Representatives seeking a new opportunity to support a luxury German Auto Financial company, Work From Home to start, long term opportunity!Our client is urgently looking for a qualified candidate to support the Customer Service Department.Welcoming those who enjoy handling challenging situations, problem solving, and providing excellent service to customers!!! If you are an excellent communicator and you are looking for opportunities in for growth within an automotive financial sector - we have the perfect role for you! The Customer Service Agent plays a key role in ensuring customer accounts are handled with care, therefore we are looking for a candidate with an outgoing and energetic personality, who has exceptional attention to detail, as well as the ability to multitask in a fast-paced environment.Pay Rate: $18/hrHours: Monday-Friday | 8:30-5:15pm Location: Mississauga, ON (Renforth & Eglinton Ave) - Hybrid Model currently in place AdvantagesWhat are the advantages as a Customer Service Agent...- Located in Mississauga/Etobicoke- Transit accessible - Monday-Friday flexible working hours- $18/hr- Equipment provided- Opportunity for growth- Large auto finance industryResponsibilitiesAs a Customer Service Agent you will...- Work the queue appropriately and ensure the proper individuals are informed of issues when needed.- Make sure accounts are followed up on within the proper time frame until resolution.- Ensure high risk accounts are monitored and/or are escalated when needed.- Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.QualificationsQualifications for Customer Service Agent...- Strong written oral and communication skills- Min 1 year Customer Service or Financial experience- Able to work in a very fast pace environment- Enter accurate and complete customer information into system in a timely manner - Attention to detail and multi-tasking ability - Outgoing and energetic personality SummaryInterested in the Auto Customer Service Agent opportunity?1. Send your resume to shiela.perez@randstad.ca2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to matthew.colletti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Dorval, Québec
      • Contract
      • $19.00 per hour
      Are you currently looking for a new opportunity in Dorval in the transport industry? Do you have experience in customer service? Our client is currently looking for a bilingual customer service representative. This person will have several different tasks as part of the ongoing day to day measures. This is a contractual position for an undetermined time for a sick leave replacement AdvantagesHours: 7:30AM-4PM Monday to FridayLocation: Dorval- Salary (19$/HR)- Free parking- Work for a team oriented, creative, and innovative company - Contract for sick leave replacement Responsibilities- Collaborate with several departments to address client needs- Ensure to have all required information for each client’s dossier- Prepare quotes, input information and process orders- Order entry into CRM database and Excel- Assist sales team with all administrative duties- Follow-up on project status- Attention to detail , resolving payment issues- Dispatch truck carrieres -Answer customer inquiries about any orders via phone or emailQualificationsAt least 2-3 years in Customer service experience requiredExperience in dispatching or transport, but not an asset Looking for someone who is self-motivatedSomeone who is good at solving problemsBilingual (spoken and written fluently)Dynamic, passionate and not afraid to make errorsExcellent knowledge of MS OfficeWorking in a fast pace environmentIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca SummaryWhy Randstad?There are a lot of good jobs, great companies and great bosses.At Randstad, we're here to help you find the right fit.If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caPlease add us on LinkedIn- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.ca.We look forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you currently looking for a new opportunity in Dorval in the transport industry? Do you have experience in customer service? Our client is currently looking for a bilingual customer service representative. This person will have several different tasks as part of the ongoing day to day measures. This is a contractual position for an undetermined time for a sick leave replacement AdvantagesHours: 7:30AM-4PM Monday to FridayLocation: Dorval- Salary (19$/HR)- Free parking- Work for a team oriented, creative, and innovative company - Contract for sick leave replacement Responsibilities- Collaborate with several departments to address client needs- Ensure to have all required information for each client’s dossier- Prepare quotes, input information and process orders- Order entry into CRM database and Excel- Assist sales team with all administrative duties- Follow-up on project status- Attention to detail , resolving payment issues- Dispatch truck carrieres -Answer customer inquiries about any orders via phone or emailQualificationsAt least 2-3 years in Customer service experience requiredExperience in dispatching or transport, but not an asset Looking for someone who is self-motivatedSomeone who is good at solving problemsBilingual (spoken and written fluently)Dynamic, passionate and not afraid to make errorsExcellent knowledge of MS OfficeWorking in a fast pace environmentIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca SummaryWhy Randstad?There are a lot of good jobs, great companies and great bosses.At Randstad, we're here to help you find the right fit.If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caPlease add us on LinkedIn- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.ca.We look forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Oakville, Ontario
      • Permanent
      • $41,800 per year
      Are you passionate about customer service? Are you looking to work for a financial company? Do you have problem-solving skills? Do you enjoy a fast-paced environment? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area. This is a full time, permanent position, to find out more, read below:Type: PermanentLocation: Oakville (Ford Dr and Royal Windsor Dr)Pay: $41,800Hours of Operation: Monday - Friday 8:30am - 7:00 pm (Rotational Hours)Mix of Work from Home and In OfficeEquipment provided by the client Benefits3 week vacationStart Date: As soon as possible Advantages- Full Time Hours - Permanent - Competitive Pay- No weekend shifts - Work for a well known company - Equipment provided - Opportunity to work in office- Get your foot in the door with a great organizationResponsibilities- Taking inbound calls from customers and clients - Providing customers with the status of their application process- Provide insight on any missing documents on applications- Assisting clients with making payments - Updating customer and clients accounts after each transaction- Provide top notch service Qualifications- 1 -2 years of customer service experience - Min 1 year of call center experience - Experience in banking is an asset - Organized and time management - Team playerSummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service - Oakville"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Are you looking to work for a financial company? Do you have problem-solving skills? Do you enjoy a fast-paced environment? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area. This is a full time, permanent position, to find out more, read below:Type: PermanentLocation: Oakville (Ford Dr and Royal Windsor Dr)Pay: $41,800Hours of Operation: Monday - Friday 8:30am - 7:00 pm (Rotational Hours)Mix of Work from Home and In OfficeEquipment provided by the client Benefits3 week vacationStart Date: As soon as possible Advantages- Full Time Hours - Permanent - Competitive Pay- No weekend shifts - Work for a well known company - Equipment provided - Opportunity to work in office- Get your foot in the door with a great organizationResponsibilities- Taking inbound calls from customers and clients - Providing customers with the status of their application process- Provide insight on any missing documents on applications- Assisting clients with making payments - Updating customer and clients accounts after each transaction- Provide top notch service Qualifications- 1 -2 years of customer service experience - Min 1 year of call center experience - Experience in banking is an asset - Organized and time management - Team playerSummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Customer Service - Oakville"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Permanent
      • $17.00 - $19.00 per hour
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for one of our clients in the printing industry in the North York area. This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Hours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $17 - $19/hour Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in OfficeAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $17-$19/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service- Administrative experience - College or University education required - Great for Recent Grads!- Time management- Sales experience is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you enjoy working in customer service? Are you a recent grad looking to start your career? Do you have a passion for problem solving? Do you enjoy working in a team environment? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for one of our clients in the printing industry in the North York area. This is a permanent, full-time position with a well-known distribution company. To find out more information, read below.Hours of Operation: Monday – Friday 9:00 am – 5:00 pm (NO WEEKENDS)Salary: $17 - $19/hour Location: North York (Steeles and Dufferin)TTC and Highway Accessible 2 weeks VacationBenefits after 6 monthsWork in OfficeAdvantages- Permanent opportunity with lots of room for growth!- Full Time hours (Monday – Friday 9am-5pm)- Competitive pay $17-$19/hour!- 2 weeks’ vacation to start plus 1 week shut down at Christmas - Benefits after 6 months - Free parking!- North York location (TTC accessible)- Opportunity for growth- Business casual dress codeResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients, both from Canada and the U.S- Order management from start to finish with existing clients - Placing orders based on clients/customers requests - Prepare quotes to follow up with clients/customers- Warm up selling to existing clients - Make sure deliveries are sent out in a timely manner - Provide top notch customer service Qualifications- Call Center or Customer Service experience required- B2B Customer Service- Administrative experience - College or University education required - Great for Recent Grads!- Time management- Sales experience is an asset SummaryIf this sounds like you, apply now! If this sounds like someone you may know, send them my email.1) Apply online 2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention “Customer Service Representative North York”Looking forward to hearing from you.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      • $22.17 per hour
      Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Remote - CSC" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Remote - CSC" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal Nord, Québec
      • Permanent
      • $44,200 - $48,800 per year
      Are you looking for a company that focuses on the professional development of its employees and offers varied and stimulating responsibilities?Are you bilingual and do you stand out for your sense of professionalism?We have a position for you in Montreal North.A major manufacturer in the field of electricity is looking for a Customer Service Representative to complete its Montreal-North team.You will be in charge of a clientele of professionals, and will ensure the connection between their requests and the production capacity.The company will offer you a wide range of advantages and opportunities for development within the structure.AdvantagesHere is what the company offers you for this position of Customer Service Representative:• Permanent position on Montreal North.• Schedule Monday to Thursday from 8 am to 4:30 pm, Friday 8 am to 2 pm, 37.5 hours per week.• Salary from $44K to $48.8K.• Social advantages.• Opportunities for advancement.Responsibilities• Respond to customer inquiries regarding products and timelines.• Process orders.• Administrative management of client files.• Follow-up with production.Qualifications• 2 years of experience in similar functions.• Bilingualism in French and English, orally and in writing.• Good command of MS Office.• Professionalism and interpersonal skills.SummaryPlease note that the company is actively looking for talent.Therefore, if this position of Customer Service Representative interests you, send us your application.For any questions, please contact Jean or Mag at 514-252-0099 ext. 2, or by email at jean.amirault@randstad.ca or mag.paga@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a company that focuses on the professional development of its employees and offers varied and stimulating responsibilities?Are you bilingual and do you stand out for your sense of professionalism?We have a position for you in Montreal North.A major manufacturer in the field of electricity is looking for a Customer Service Representative to complete its Montreal-North team.You will be in charge of a clientele of professionals, and will ensure the connection between their requests and the production capacity.The company will offer you a wide range of advantages and opportunities for development within the structure.AdvantagesHere is what the company offers you for this position of Customer Service Representative:• Permanent position on Montreal North.• Schedule Monday to Thursday from 8 am to 4:30 pm, Friday 8 am to 2 pm, 37.5 hours per week.• Salary from $44K to $48.8K.• Social advantages.• Opportunities for advancement.Responsibilities• Respond to customer inquiries regarding products and timelines.• Process orders.• Administrative management of client files.• Follow-up with production.Qualifications• 2 years of experience in similar functions.• Bilingualism in French and English, orally and in writing.• Good command of MS Office.• Professionalism and interpersonal skills.SummaryPlease note that the company is actively looking for talent.Therefore, if this position of Customer Service Representative interests you, send us your application.For any questions, please contact Jean or Mag at 514-252-0099 ext. 2, or by email at jean.amirault@randstad.ca or mag.paga@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      • $22.17 per hour
      Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your schedule for a month at a time!- Pay would be $22.17/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Strong communication skills- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "CSR - OTT" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your schedule for a month at a time!- Pay would be $22.17/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Strong communication skills- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "CSR - OTT" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $50,000 - $55,000 per year
      A company in the industrial sector is looking for a Customer Service Representative for a permanent position in Ville Saint-Laurent.Among your tasks, you will be responsible for managing entire projects, following up on orders from the United States, British Columbia and Quebec, managing emails and calls, returning products, entering orders, directing customers and any other related administrative task.The salary is between $50, 000 and $55, 000 per year, schedule Monday to Friday 8:00 am to 4:30 pm, 3 weeks of vacation from the start + one week at Christmas, benefits after 3 months.Advantages-Well established and growing multinational company-Superb work team and manager- Strong possibility of advancement-Possibility of teleworking-Competitive salary and benefits- Parking available- Benefits after 3 months- Summer hoursResponsibilities Respond promptly to all incoming customer inquiries, while maintaining a pleasant and trusting environment to support the level of service excellence• Support and support the internal team to ensure the smooth running of daily activities.• Support pre-press customer projects to elevate customer relationship and satisfaction, optimize time management, find potential solutions and provide after-sales service.Qualifications-Bilingualism: English and French, spoken and written-Three years of customer service experience-Knowledge of MS Office (Excel, Word, etc.)- Attention to detail, willingness to learn-AmbitiousSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A company in the industrial sector is looking for a Customer Service Representative for a permanent position in Ville Saint-Laurent.Among your tasks, you will be responsible for managing entire projects, following up on orders from the United States, British Columbia and Quebec, managing emails and calls, returning products, entering orders, directing customers and any other related administrative task.The salary is between $50, 000 and $55, 000 per year, schedule Monday to Friday 8:00 am to 4:30 pm, 3 weeks of vacation from the start + one week at Christmas, benefits after 3 months.Advantages-Well established and growing multinational company-Superb work team and manager- Strong possibility of advancement-Possibility of teleworking-Competitive salary and benefits- Parking available- Benefits after 3 months- Summer hoursResponsibilities Respond promptly to all incoming customer inquiries, while maintaining a pleasant and trusting environment to support the level of service excellence• Support and support the internal team to ensure the smooth running of daily activities.• Support pre-press customer projects to elevate customer relationship and satisfaction, optimize time management, find potential solutions and provide after-sales service.Qualifications-Bilingualism: English and French, spoken and written-Three years of customer service experience-Knowledge of MS Office (Excel, Word, etc.)- Attention to detail, willingness to learn-AmbitiousSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      • $50,000 per year
      Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well known retail corporation in the Mississauga area.This is an permanent full-time position, working for a well-known company in the Mississauga area. To find out more, read below.Type: Permanent Hours of operation: Monday - Friday regular business hours (no evenings or weekends)Salary: 50kLocation: Work from home!Benefits from day 1Time off as requestedWork from home for the time beingWorking for a large, well-known companyBenefits + VacationAdvantages- Permanent opportunity- Regular business hours (no evenings or weekends)- Competitive salary (48k)- Work from home - Benefits from day 1- Time off as requested- Opportunity to get your foot in the door- Room for growth and career development - Wellness Wednesday- Working on a close team- Mississauga locationResponsibilitiesJob Duties of a Bilingual Customer Service Representative are, but not limited to:- Responding to and resolving customers inquiring and concerns - Dealing with any conflict or challenges that have been identified by customers - Working with the stores to investigate customers concerns and creating an action plan to resolve the issue- Providing compensation for the customers, documenting all important information into the system- Working as a team to come up with the best resolution for each conflict -Providing feedback to upper management and partners- Providing top-notch customer service on every callQualifications- Bilingual in Frech and Eglish is MANDATORY- Customer Service experience (min 1 year)- Escalation experience is an asset - Organization and time management- Quick thinking and creative- Team playerIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from youSummaryIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well known retail corporation in the Mississauga area.This is an permanent full-time position, working for a well-known company in the Mississauga area. To find out more, read below.Type: Permanent Hours of operation: Monday - Friday regular business hours (no evenings or weekends)Salary: 50kLocation: Work from home!Benefits from day 1Time off as requestedWork from home for the time beingWorking for a large, well-known companyBenefits + VacationAdvantages- Permanent opportunity- Regular business hours (no evenings or weekends)- Competitive salary (48k)- Work from home - Benefits from day 1- Time off as requested- Opportunity to get your foot in the door- Room for growth and career development - Wellness Wednesday- Working on a close team- Mississauga locationResponsibilitiesJob Duties of a Bilingual Customer Service Representative are, but not limited to:- Responding to and resolving customers inquiring and concerns - Dealing with any conflict or challenges that have been identified by customers - Working with the stores to investigate customers concerns and creating an action plan to resolve the issue- Providing compensation for the customers, documenting all important information into the system- Working as a team to come up with the best resolution for each conflict -Providing feedback to upper management and partners- Providing top-notch customer service on every callQualifications- Bilingual in Frech and Eglish is MANDATORY- Customer Service experience (min 1 year)- Escalation experience is an asset - Organization and time management- Quick thinking and creative- Team playerIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from youSummaryIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Etobicoke, Ontario
      • Permanent
      • $40,000 - $42,000 per year
      Would you like to work in a bustling construction-based organization?Your work will be very independent - working out of the shipping/warehouse department.This will be a very stable and secure role!Every day is a little bit different with lots of variety, and it is a faced paced role.This role is working onsite at Rexdale and Martin Grove in Etobicoke...Advantages- You will be paid $21.00/hour and guaranteed 37.5 hours/week- There is lots of variety in the role- Work hours 8:30 am to 4:30 pm Monday to Friday- Benefits and vacation packageResponsibilities- Responsible for the entire billing cycle for COD - Responsible for communicating to COD customers on payment agreement prior to delivery- Review and ensure HST calculates correctly, shipping and other auxiliary costs related to customers’ invoice- Review all information to ensure they match sales information before finalizing the bill/invoice for mailing to customers- Review and post batch invoices into the accounting systems daily - Process credit card returns and requests and obtain the approval for the reimbursementQualifications- Office administration and bookkeeping skills and knowledge- Analytical and problem-solving skills - Decision making and customer management skills - Effective verbal and listening communications skills - Very effective data and reporting organizational skills SummaryPlease apply directly to the ad, but if you have direct questions, please contact me after applying:Debra Donaghey, Senior Consultant, Finance & Accounting416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Would you like to work in a bustling construction-based organization?Your work will be very independent - working out of the shipping/warehouse department.This will be a very stable and secure role!Every day is a little bit different with lots of variety, and it is a faced paced role.This role is working onsite at Rexdale and Martin Grove in Etobicoke...Advantages- You will be paid $21.00/hour and guaranteed 37.5 hours/week- There is lots of variety in the role- Work hours 8:30 am to 4:30 pm Monday to Friday- Benefits and vacation packageResponsibilities- Responsible for the entire billing cycle for COD - Responsible for communicating to COD customers on payment agreement prior to delivery- Review and ensure HST calculates correctly, shipping and other auxiliary costs related to customers’ invoice- Review all information to ensure they match sales information before finalizing the bill/invoice for mailing to customers- Review and post batch invoices into the accounting systems daily - Process credit card returns and requests and obtain the approval for the reimbursementQualifications- Office administration and bookkeeping skills and knowledge- Analytical and problem-solving skills - Decision making and customer management skills - Effective verbal and listening communications skills - Very effective data and reporting organizational skills SummaryPlease apply directly to the ad, but if you have direct questions, please contact me after applying:Debra Donaghey, Senior Consultant, Finance & Accounting416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the transportation sector with a pan-Canadian company?Are you looking to join a Canadian organization that fosters the personal development of individuals, offers great professional autonomy and stimulating challenges?Our client, a Canadian shipping company, is looking to hire a Customer Service Clerk for their downtown Montreal office.What the company will offer you:- 37.5 / week;- 3 weeks of vacation time ;- Insurance (after 3 months);- RRSP (after 3 months)- Stable and human team;- Hybridization;- Salary between $38,000 and $40,000/year (depending on experience + substantial 4% bonus);Advantages- 37.5 / week;- 3 weeks of vacation time;- Insurance (after 3 months);- RRSP (after 3 months)- Stable and human team;- Hybridization;- Salary between $38,000 and $40,000/year (depending on experience + substantial 4% bonus);Responsibilities- Perform data entry: enter reservations as required (for special projects or others) into the system;- Provide documentation (PODs, BOLs, etc.) to clients as requested;- Update the client web portal;- Scan all customer documentation related to reservations;- Perform any other related tasks as required;QualificationsQualifications- College diploma in administration or related field or any other combination of experience and education deemed equivalent;- Minimum of 3 years of relevant experience (in a human resources department, an asset)- Computer skills (good knowledge of Word and Excel and ability to learn new software);- Bilingualism (French and English);Skills- Very good oral and written communication skills;- Excellent interpersonal skills;- Good organizational skills and concentration;- Thoroughness and attention to detail;- Confidentiality;- Good ability to work in a team;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative challenge? Are you interested in a career in the transportation sector with a pan-Canadian company?Are you looking to join a Canadian organization that fosters the personal development of individuals, offers great professional autonomy and stimulating challenges?Our client, a Canadian shipping company, is looking to hire a Customer Service Clerk for their downtown Montreal office.What the company will offer you:- 37.5 / week;- 3 weeks of vacation time ;- Insurance (after 3 months);- RRSP (after 3 months)- Stable and human team;- Hybridization;- Salary between $38,000 and $40,000/year (depending on experience + substantial 4% bonus);Advantages- 37.5 / week;- 3 weeks of vacation time;- Insurance (after 3 months);- RRSP (after 3 months)- Stable and human team;- Hybridization;- Salary between $38,000 and $40,000/year (depending on experience + substantial 4% bonus);Responsibilities- Perform data entry: enter reservations as required (for special projects or others) into the system;- Provide documentation (PODs, BOLs, etc.) to clients as requested;- Update the client web portal;- Scan all customer documentation related to reservations;- Perform any other related tasks as required;QualificationsQualifications- College diploma in administration or related field or any other combination of experience and education deemed equivalent;- Minimum of 3 years of relevant experience (in a human resources department, an asset)- Computer skills (good knowledge of Word and Excel and ability to learn new software);- Bilingualism (French and English);Skills- Very good oral and written communication skills;- Excellent interpersonal skills;- Good organizational skills and concentration;- Thoroughness and attention to detail;- Confidentiality;- Good ability to work in a team;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Sherbrooke, Québec
      • Permanent
      Customer service is no secret to you?Is customer satisfaction your top priority?Do you have excellent communication skills in both French and English?This position is for you!POSITION: Customer Service RepresentativeLOCATION: SherbrookeSALARY: 45 to 48 K per yearSCHEDULE: Monday to Friday, 8:00 a.m. to 5:30 p.m., occasionally on SaturdayPOSITION TYPE: PermanentAdvantagesHere are the benefits that will be offered to you in the position of Customer Service Representative:- Comprehensive group insurance plan- RRSP- Flexible work schedule- Vacation purchase plan- Paid day for volunteering- Performance bonus- TrainingResponsibilitiesThe responsibilities of the Customer Service Representative position include- Answering customer questions- Suggest the best possible travel insurance options- Explain the benefits of customer choices- Any other related dutiesQualificationsIn order to be considered for the position of Customer Service Representative, you must meet the following qualifications- A high school diploma or college certificate- Experience in customer service- Be fluently bilingual- Experience in retail, call center or travel industry- A strong desire to learn (2 weeks of virtual training offered to learn the position)SummaryInterested in this Customer Service Representative Coordinator position?Send me your resume now at sherbrooke.admin@randstad.ca or call Caroline at 819 346-9244 ext. 2 for more information.For more information on our services, visit our website at www.randstad.caOur services are free and we have many job opportunities in Sherbrooke and the surrounding area.In addition, if you know people who are looking for work, we offer a $100 referral bonus. And this, as long as the person has worked for more than 8 consecutive weeks after being hired by Randstad. All you have to do is mention the name of the referrer during the call or interview.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Customer service is no secret to you?Is customer satisfaction your top priority?Do you have excellent communication skills in both French and English?This position is for you!POSITION: Customer Service RepresentativeLOCATION: SherbrookeSALARY: 45 to 48 K per yearSCHEDULE: Monday to Friday, 8:00 a.m. to 5:30 p.m., occasionally on SaturdayPOSITION TYPE: PermanentAdvantagesHere are the benefits that will be offered to you in the position of Customer Service Representative:- Comprehensive group insurance plan- RRSP- Flexible work schedule- Vacation purchase plan- Paid day for volunteering- Performance bonus- TrainingResponsibilitiesThe responsibilities of the Customer Service Representative position include- Answering customer questions- Suggest the best possible travel insurance options- Explain the benefits of customer choices- Any other related dutiesQualificationsIn order to be considered for the position of Customer Service Representative, you must meet the following qualifications- A high school diploma or college certificate- Experience in customer service- Be fluently bilingual- Experience in retail, call center or travel industry- A strong desire to learn (2 weeks of virtual training offered to learn the position)SummaryInterested in this Customer Service Representative Coordinator position?Send me your resume now at sherbrooke.admin@randstad.ca or call Caroline at 819 346-9244 ext. 2 for more information.For more information on our services, visit our website at www.randstad.caOur services are free and we have many job opportunities in Sherbrooke and the surrounding area.In addition, if you know people who are looking for work, we offer a $100 referral bonus. And this, as long as the person has worked for more than 8 consecutive weeks after being hired by Randstad. All you have to do is mention the name of the referrer during the call or interview.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $18.40 per hour
      Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem-solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract-to-hire position, full-time, work from home. To find out more, read below:Type: Contract to HireStart Date: May 30thHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit-accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customer's accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem-solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract-to-hire position, full-time, work from home. To find out more, read below:Type: Contract to HireStart Date: May 30thHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit-accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customer's accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Oakville, Ontario
      • Permanent
      • $21.33 per hour
      Are you passionate about customer service? Are you looking to work for a financial company? Do you have problem-solving skills? Do you enjoy a fast-paced environment? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well-known financial company in the Oakville area. This is a full time, permanent position, to find out more, read below:Type: PermanentLocation: Oakville (Ford Dr and Royal Windsor Dr)Pay: 21.33/ hourHours of Operation: Monday - Friday 8:00 a.m to 9:00 p.m (Rotational Hours)WFH for the time beingPotential to work in office in the future Equipment provided by the clientBenefits3 weeks vacationStart Date: As soon as possibleAdvantagesAdvantages - Full-Time Hours- Permanent- Competitive Pay- No weekend shifts- Work for a well-known company- Equipment provided- Opportunity to work in an office- Get your foot in the door with a great organizationResponsibilitiesResponsibilities - Taking inbound calls from customers and clients- Providing customers with the status of their application process- Provide insight on any missing documents on applications- Assisting clients with making payments- Updating customer and client accounts after each transaction- Provide top-notch serviceQualificationsQualifications- 1 -2 years of customer service experience- Min 1 year of call center experience- Experience in banking is an asset- Organized and time managementSummarySummary If you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca or andrea.francis@randstad and mention Customer Service - OakvilleRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Are you looking to work for a financial company? Do you have problem-solving skills? Do you enjoy a fast-paced environment? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well-known financial company in the Oakville area. This is a full time, permanent position, to find out more, read below:Type: PermanentLocation: Oakville (Ford Dr and Royal Windsor Dr)Pay: 21.33/ hourHours of Operation: Monday - Friday 8:00 a.m to 9:00 p.m (Rotational Hours)WFH for the time beingPotential to work in office in the future Equipment provided by the clientBenefits3 weeks vacationStart Date: As soon as possibleAdvantagesAdvantages - Full-Time Hours- Permanent- Competitive Pay- No weekend shifts- Work for a well-known company- Equipment provided- Opportunity to work in an office- Get your foot in the door with a great organizationResponsibilitiesResponsibilities - Taking inbound calls from customers and clients- Providing customers with the status of their application process- Provide insight on any missing documents on applications- Assisting clients with making payments- Updating customer and client accounts after each transaction- Provide top-notch serviceQualificationsQualifications- 1 -2 years of customer service experience- Min 1 year of call center experience- Experience in banking is an asset- Organized and time managementSummarySummary If you are interested, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca or andrea.francis@randstad and mention Customer Service - OakvilleRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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