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      • Vaudreuil, Québec
      • Permanent
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
      • Toronto, Ontario
      • Permanent
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      • Newtown
      • Permanent
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesProactively respond to customer needs in a timely manner via email and phoneAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, etcCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityTimely handling and resolution of customer complaints while proavtively identify potential issuesYour background and strengthsHigh school diploma or equivalentPositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an asset#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesProactively respond to customer needs in a timely manner via email and phoneAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, etcCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityTimely handling and resolution of customer complaints while proavtively identify potential issuesYour background and strengthsHigh school diploma or equivalentPositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an asset#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Eau Claire
      • Permanent
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      • Anjou, Québec
      • Permanent
      For nearly 40 years, this customer has been recognized as a leader in the distribution of insulation materials.They have 5 points of service in Eastern Canada., the head office and manufacturing facility are located in Brampton, Ontario. Other full-range warehouses are located in Hamilton, Ottawa, Montreal, Saint John, Halifax and St. John's.Our client is looking for a person for the customer service station located in Anjou !AdvantagesYour advantages on this customer service position in Anjou:- Permanent position,- Office hours from Monday to Friday,- Salary of $ 21 per hour,- Parking on site,- Family atmosphere,- Full insurance, - 2 weeks of vacation in July (construction)ResponsibilitiesYour responsibilities on this customer service position in Anjou:- Respond to customer requests by email and phone,- Responsible for the processing of assigned orders, quickly and efficiently,- Enter the purchase orders in the computer system,- Ensure that the specific requirements of the order are communicated promptly to the appropriate departments,- Prepare shipping documents,- Prepare invoices,- Process payments as needed,- Work closely with finished products to ensure that shipments leave as ordered,- Data entry in Excel,- Other assigned tasks.Qualifications- Bilingual,- Good command of the Office suite,- Good sales skills and concern to offer quality customer service,- Ability to work in a team,- Resourcefulness, autonomy and ease of performing several tasks simultaneously.SummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      For nearly 40 years, this customer has been recognized as a leader in the distribution of insulation materials.They have 5 points of service in Eastern Canada., the head office and manufacturing facility are located in Brampton, Ontario. Other full-range warehouses are located in Hamilton, Ottawa, Montreal, Saint John, Halifax and St. John's.Our client is looking for a person for the customer service station located in Anjou !AdvantagesYour advantages on this customer service position in Anjou:- Permanent position,- Office hours from Monday to Friday,- Salary of $ 21 per hour,- Parking on site,- Family atmosphere,- Full insurance, - 2 weeks of vacation in July (construction)ResponsibilitiesYour responsibilities on this customer service position in Anjou:- Respond to customer requests by email and phone,- Responsible for the processing of assigned orders, quickly and efficiently,- Enter the purchase orders in the computer system,- Ensure that the specific requirements of the order are communicated promptly to the appropriate departments,- Prepare shipping documents,- Prepare invoices,- Process payments as needed,- Work closely with finished products to ensure that shipments leave as ordered,- Data entry in Excel,- Other assigned tasks.Qualifications- Bilingual,- Good command of the Office suite,- Good sales skills and concern to offer quality customer service,- Ability to work in a team,- Resourcefulness, autonomy and ease of performing several tasks simultaneously.SummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Permanent
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      • Candiac, Québec
      • Permanent
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez Cascades Conciliation travail-famille (télétravail à 50%, horaire flexible à 40h/semaine);Assurance collective et Régime de retraite avec contributions de l’entreprise;Espace gym accessible et/ou pratique d’activités sportives;Régime de partage aux profits (pas une, mais deux fois par année!);Programme d’aide aux employés (parce que la santé physique et mentale des Cascadeurs et Cascadeuses nous tient à cœur);Plan de gestion de carrière à long terme et Centre de formation (pour révélez le plein potentiel de nos gens!);Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribution au succès d’une multinationale québécoise aux valeurs environnementales fortes. Individual responsibilitiesExperiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez Cascades Conciliation travail-famille (télétravail à 50%, horaire flexible à 40h/semaine);Assurance collective et Régime de retraite avec contributions de l’entreprise;Espace gym accessible et/ou pratique d’activités sportives;Régime de partage aux profits (pas une, mais deux fois par année!);Programme d’aide aux employés (parce que la santé physique et mentale des Cascadeurs et Cascadeuses nous tient à cœur);Plan de gestion de carrière à long terme et Centre de formation (pour révélez le plein potentiel de nos gens!);Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribution au succès d’une multinationale québécoise aux valeurs environnementales fortes. Individual responsibilitiesExperiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Markham, Ontario
      • Permanent
      • $45,000 - $55,000 per year
      Are you interested in taking your Customer Service role to the next level? Do you want to be part of a company that serves up to 140 countries with their functionality and design services? Will you effortlessly integrate into the company by bringing your commitment, teamwork, passion, and creativity?Our client based in Markham, ON is looking for a new Customer Service team member who is big on growth within their company. If this sounds like you, apply now for the Customer Service position!AdvantagesExcellent work/life balance!- Monday – Friday, 9:00 am to 5:00 pm- Hybrid position - In Markham, ON office 3x a week- 2 weeks paid vacation- 1-week company break before Christmas- Benefits!- Health, vision, dental ($25/paycheck)Free parking available on-siteRoom for growth within the companyResponsibilities- Dedicated to learning the position and the core of the business- Order entry- Proficient in communicating via email (90%) and phone (10%)- Staying on top of the company inbox- Understanding the pricing, discount structure, and quotes- Use of Microsoft Great Plains systemQualifications- Sales industry experience an asset- Strong verbal and written communication skills- Proficient computer knowledge- Basic knowledge of Excel- Familiarity with ERP systems- Critical thinking skills- A motivated individual looking for growthSummaryIf you’re ready to take the next step in your Customer Service career, follow these next steps:1.Apply directly on the RANDSTAD site2.Send your resume and a brief description on why you’d be a great fit for this position to Johanna Janzen (subject line: Customer Service – Markham, ON) to johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you interested in taking your Customer Service role to the next level? Do you want to be part of a company that serves up to 140 countries with their functionality and design services? Will you effortlessly integrate into the company by bringing your commitment, teamwork, passion, and creativity?Our client based in Markham, ON is looking for a new Customer Service team member who is big on growth within their company. If this sounds like you, apply now for the Customer Service position!AdvantagesExcellent work/life balance!- Monday – Friday, 9:00 am to 5:00 pm- Hybrid position - In Markham, ON office 3x a week- 2 weeks paid vacation- 1-week company break before Christmas- Benefits!- Health, vision, dental ($25/paycheck)Free parking available on-siteRoom for growth within the companyResponsibilities- Dedicated to learning the position and the core of the business- Order entry- Proficient in communicating via email (90%) and phone (10%)- Staying on top of the company inbox- Understanding the pricing, discount structure, and quotes- Use of Microsoft Great Plains systemQualifications- Sales industry experience an asset- Strong verbal and written communication skills- Proficient computer knowledge- Basic knowledge of Excel- Familiarity with ERP systems- Critical thinking skills- A motivated individual looking for growthSummaryIf you’re ready to take the next step in your Customer Service career, follow these next steps:1.Apply directly on the RANDSTAD site2.Send your resume and a brief description on why you’d be a great fit for this position to Johanna Janzen (subject line: Customer Service – Markham, ON) to johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Anjou, Québec
      • Permanent
      Do you want to work in a stimulating, challenging work environment with extraordinary colleagues?Do you want to join an open-minded team that listens to everyone's specific needs? You've come to the right place!We are looking for someone to join our superb customer service team.We can't wait to welcome a new person to the Anjou offices!AdvantagesYour advantages as a customer service representative in Anjou:•Monday to Friday from 8am-4.30pm (flexible) 40 hours per week;•Salary $45,000 to $55,000•A beautiful factory and beautiful new offices, built in 2018;•A safe and state-of-the-art work environment;•A superb team that supports and helps each other;•3 weeks of vacation;•A range of social benefits.Responsibilities•Acts as a direct intermediary between the company and customers•Performs the receipt of customer orders and ensures the entry of orders into the Systrax software•Validate orders with the pre-production and production departments: price, quantity, dates•Ensure complete follow-up of orders from receipt to shipment•Ensure proactive communication with customers on all aspects of orders and transport and delivery schedules•Ensure the follow-up of all related projects, and many other tasks related to customer service!Qualifications•Secondary V•1 to 3 years of experience in a customer service position•Have a client-oriented approach and be results-oriented•Ability to work in a team and communicate•Flexibility and rapid adaptation to change, tolerance to work under pressure•Bilingual French/English (spoken and written)•Experience in the manufacturing sector an assetSummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you want to work in a stimulating, challenging work environment with extraordinary colleagues?Do you want to join an open-minded team that listens to everyone's specific needs? You've come to the right place!We are looking for someone to join our superb customer service team.We can't wait to welcome a new person to the Anjou offices!AdvantagesYour advantages as a customer service representative in Anjou:•Monday to Friday from 8am-4.30pm (flexible) 40 hours per week;•Salary $45,000 to $55,000•A beautiful factory and beautiful new offices, built in 2018;•A safe and state-of-the-art work environment;•A superb team that supports and helps each other;•3 weeks of vacation;•A range of social benefits.Responsibilities•Acts as a direct intermediary between the company and customers•Performs the receipt of customer orders and ensures the entry of orders into the Systrax software•Validate orders with the pre-production and production departments: price, quantity, dates•Ensure complete follow-up of orders from receipt to shipment•Ensure proactive communication with customers on all aspects of orders and transport and delivery schedules•Ensure the follow-up of all related projects, and many other tasks related to customer service!Qualifications•Secondary V•1 to 3 years of experience in a customer service position•Have a client-oriented approach and be results-oriented•Ability to work in a team and communicate•Flexibility and rapid adaptation to change, tolerance to work under pressure•Bilingual French/English (spoken and written)•Experience in the manufacturing sector an assetSummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • St-Bruno, Québec
      • Permanent
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Laval, Québec
      • Permanent
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $18.00 - $24.00 per hour
      Do you love customer contact?Do you have a smile in your voice and are you motivated?Are you looking for a relaxed work atmosphere and a friendly and fun team?Our client working in the construction industry is currently looking for a customer service representative for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service representative in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the customer service representative in Laval:• Take calls• Proceed to the validation of orders• Carry out the qualification of customers and assess the feasibility of their projects• Process web submissions• Perform data entry• Support sales representatives in managing appointments• Perform all other general administrative tasksQualifications- Excellent sense of customer service- Smile in voice- Dynamism and motivation- Good sense of organization- Autonomy- Proficiency with Excel- Bilingualism (an asset)- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you love customer contact?Do you have a smile in your voice and are you motivated?Are you looking for a relaxed work atmosphere and a friendly and fun team?Our client working in the construction industry is currently looking for a customer service representative for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service representative in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the customer service representative in Laval:• Take calls• Proceed to the validation of orders• Carry out the qualification of customers and assess the feasibility of their projects• Process web submissions• Perform data entry• Support sales representatives in managing appointments• Perform all other general administrative tasksQualifications- Excellent sense of customer service- Smile in voice- Dynamism and motivation- Good sense of organization- Autonomy- Proficiency with Excel- Bilingualism (an asset)- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $48,000 - $55,000 per year
      Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $45,000 - $50,000 per year
      Company in the industrial field is looking for a counter customer service representative for a permanent position in Ville Saint-Laurent.You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take responsibility early in your career. The contributions of our employees are valuable to our business, our customers, our communities and our shareholders.The proposed salary is $50, 000 a year, 8:00 am to 5:00 pm, 3 weeks vacation, benefits after 3 months, parking available. Advantages- $50, 000 a year, 8:00 am to 5:00 pm- 3 weeks vacation- Benefits after 3 months- Parking available. Responsibilities- Coordination of phone calls and office administrative support- Receive and process customer orders by phone with or without an appointment.- Handle product inquiries and questions as well as store sales.QualificationsBilingual (French & English)High school diploma2 years of customer service experience with a proven ability to manage relationships with current and new customers is an assetExcellent communication, interpersonal and organizational skillsComputer skills an assetMust have a proven ability to manage relationships with current and new customers as well as maintain knowledge of areas of growth and development in home care salesSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Company in the industrial field is looking for a counter customer service representative for a permanent position in Ville Saint-Laurent.You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take responsibility early in your career. The contributions of our employees are valuable to our business, our customers, our communities and our shareholders.The proposed salary is $50, 000 a year, 8:00 am to 5:00 pm, 3 weeks vacation, benefits after 3 months, parking available. Advantages- $50, 000 a year, 8:00 am to 5:00 pm- 3 weeks vacation- Benefits after 3 months- Parking available. Responsibilities- Coordination of phone calls and office administrative support- Receive and process customer orders by phone with or without an appointment.- Handle product inquiries and questions as well as store sales.QualificationsBilingual (French & English)High school diploma2 years of customer service experience with a proven ability to manage relationships with current and new customers is an assetExcellent communication, interpersonal and organizational skillsComputer skills an assetMust have a proven ability to manage relationships with current and new customers as well as maintain knowledge of areas of growth and development in home care salesSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Lachine, Québec
      • Permanent
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Etobicoke, Ontario
      • Permanent
      Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Bruno, Québec
      • Permanent
      • $63,000 - $70,500 per year
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $19.00 - $21.00 per hour
      Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Dollard-des-Ormeaux, Québec
      • Permanent
      We are looking for a team player who is excited about the work they do to join our Distribution team in Pointe-Claire, QC. Reporting to the Branch Manager, the Customer Service Representative will be responsible for providing world-class service to both external and internal customers. The incumbent will be responsible for handling sales, product, and service inquiries, customer orders, and other customer service needs.AdvantagesJoin our diverse, dedicated, and engaged team and make the right connection for your career. In addition to other benefits, provides group health insurance, retirement savings plan, profit-sharing, paid time off, and employee and family assistance program. Employees are provided on-the-job training, online learning resources, leadership training, and opportunities for advancement.ResponsibilitiesRepresent the company in a positive, courteous, and professional mannerProcess customer orders via email, phone, or faxCoordinating with sales for quotes, inquiries, and other customer needsFollow up with customers to ensure customer satisfactionProvide solutions to customers in a timely mannerCustomer file maintenanceLearn and possess industry, company, and product knowledgeCollaborate with and support the efforts of the outside sales teamIdentify customer improvement needs and areas to upgrade productsQualificationsExceptional telephone sales skills and a proven track record in outstanding customer serviceMust be self-motivated and capable of working with minimum supervisionMust have a positive and friendly attitude and a strong desire and willingness to learn and upgrade skillsExcellent organizational and active listening skillsEnglish and French communication skills, both written and verbalAdaptable, proactive mindsetStrong critical thinking skills and the ability to creatively problem-solveStrong ability to work independently and in a group settingProficient in computer software applications including Microsoft Office™ software, Google applications, and ERP systemsCommitted to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a team player who is excited about the work they do to join our Distribution team in Pointe-Claire, QC. Reporting to the Branch Manager, the Customer Service Representative will be responsible for providing world-class service to both external and internal customers. The incumbent will be responsible for handling sales, product, and service inquiries, customer orders, and other customer service needs.AdvantagesJoin our diverse, dedicated, and engaged team and make the right connection for your career. In addition to other benefits, provides group health insurance, retirement savings plan, profit-sharing, paid time off, and employee and family assistance program. Employees are provided on-the-job training, online learning resources, leadership training, and opportunities for advancement.ResponsibilitiesRepresent the company in a positive, courteous, and professional mannerProcess customer orders via email, phone, or faxCoordinating with sales for quotes, inquiries, and other customer needsFollow up with customers to ensure customer satisfactionProvide solutions to customers in a timely mannerCustomer file maintenanceLearn and possess industry, company, and product knowledgeCollaborate with and support the efforts of the outside sales teamIdentify customer improvement needs and areas to upgrade productsQualificationsExceptional telephone sales skills and a proven track record in outstanding customer serviceMust be self-motivated and capable of working with minimum supervisionMust have a positive and friendly attitude and a strong desire and willingness to learn and upgrade skillsExcellent organizational and active listening skillsEnglish and French communication skills, both written and verbalAdaptable, proactive mindsetStrong critical thinking skills and the ability to creatively problem-solveStrong ability to work independently and in a group settingProficient in computer software applications including Microsoft Office™ software, Google applications, and ERP systemsCommitted to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service Representative for a PERMANENT opportunity in Mississauga. The ideal candidate will primarily be responsible for performing all functions of customer service and providing support to the Company’s sales team. They will work closely with all members of the Company team to provide superior customer service to existing, new, and potential customers.Position: Customer Service RepresentativeEmployment Type: Full-Time Permanent Location: Mississauga, ON. (Derry Rd E & Bramalea Rd)Hours: Monday - Friday | 8:00am to 4:30pm Hourly Wage: $20 - $22/hr Advantages- Competitive hourly wage of $20-22/hr - Monday to Friday (8am to 5 pm Or 9am to 6 pm)- Easily accessible location in Mississauga (transit accessible) - Opportunities for growth- Benefits & vacation Responsibilities- Representing the Company in a positive, courteous, and professional manner- Communicating with existing clients and potential customers through telephone, facsimile and e-mail sales- Processing customer orders- Handling customer complaints and returned goods- Establishing rapport with customers through positive communication skills- Collaborating with and supporting the efforts of the Company’s sales team- Handling inbound, unsolicited calls as prospective sales leads and passing leads to sales managers- Cross training in all areas of office and warehouse- Providing support to warehouse staff including picking, packing, and shipping orders, and receiving incoming goods- Promoting a positive employee culture and actively supporting employee communication and continuous improvement initiatives- Attending and participating in sales training- Compliance with all Company policies and safety rules and regulations- Maintaining work areas in a clean, orderly, and safe mannerQualifications- Post-secondary education or experience in related field preferred - 2-4 years’ previous sales or customer service experience- Fluent in English, both written and verbal (Bilingual French is an asset)- Exceptional telephone sales skills and proven track record in outstanding customer service- Strong interpersonal and communication skills with a focus on customer service- Demonstrated ability to build professional relationships within and outside the organization- Attention to detail- Strong problem solving and negotiation skills- Self-motivated with the ability to work independently and contribute to company growth- Proficient in computer software applications including Microsoft Office Applications and ERP systems- Demonstrated team player with experience contributing to multi-disciplinary functions- Maintain confidential company information and knowledge- Capable of sustained mental and physical effort while working with required processes- A desire and ability to engage in continuing education and skills upgrading and adapt to environmental and technological changeSummaryInterested in the Customer Service Representative opportunity?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and working in a fast-paced/dynamic position? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service Representative for a PERMANENT opportunity in Mississauga. The ideal candidate will primarily be responsible for performing all functions of customer service and providing support to the Company’s sales team. They will work closely with all members of the Company team to provide superior customer service to existing, new, and potential customers.Position: Customer Service RepresentativeEmployment Type: Full-Time Permanent Location: Mississauga, ON. (Derry Rd E & Bramalea Rd)Hours: Monday - Friday | 8:00am to 4:30pm Hourly Wage: $20 - $22/hr Advantages- Competitive hourly wage of $20-22/hr - Monday to Friday (8am to 5 pm Or 9am to 6 pm)- Easily accessible location in Mississauga (transit accessible) - Opportunities for growth- Benefits & vacation Responsibilities- Representing the Company in a positive, courteous, and professional manner- Communicating with existing clients and potential customers through telephone, facsimile and e-mail sales- Processing customer orders- Handling customer complaints and returned goods- Establishing rapport with customers through positive communication skills- Collaborating with and supporting the efforts of the Company’s sales team- Handling inbound, unsolicited calls as prospective sales leads and passing leads to sales managers- Cross training in all areas of office and warehouse- Providing support to warehouse staff including picking, packing, and shipping orders, and receiving incoming goods- Promoting a positive employee culture and actively supporting employee communication and continuous improvement initiatives- Attending and participating in sales training- Compliance with all Company policies and safety rules and regulations- Maintaining work areas in a clean, orderly, and safe mannerQualifications- Post-secondary education or experience in related field preferred - 2-4 years’ previous sales or customer service experience- Fluent in English, both written and verbal (Bilingual French is an asset)- Exceptional telephone sales skills and proven track record in outstanding customer service- Strong interpersonal and communication skills with a focus on customer service- Demonstrated ability to build professional relationships within and outside the organization- Attention to detail- Strong problem solving and negotiation skills- Self-motivated with the ability to work independently and contribute to company growth- Proficient in computer software applications including Microsoft Office Applications and ERP systems- Demonstrated team player with experience contributing to multi-disciplinary functions- Maintain confidential company information and knowledge- Capable of sustained mental and physical effort while working with required processes- A desire and ability to engage in continuing education and skills upgrading and adapt to environmental and technological changeSummaryInterested in the Customer Service Representative opportunity?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Stoney Creek, Ontario
      • Permanent
      Customer service representative in Stoney Creek Do you come from Customer Service experience? Are you looking for your next career in an environment that offers a fun and exciting work culture, fast paced setting and extensive training? Are you looking to set roots in an established organization that offers room for growth and great overall compensation? If you are looking for a full time opportunity in Stoney Creek, we want to hear from you. A typical day in this role would include building and maintaining daily relationships with existing customers through relationship building, entering orders, quotes and providing excellent customer service. You will report directly to the inside sales manager and work closely with the inside sales team. This position offers great compensation with 2 weeks’ vacation, paid bonuses, RRSP with company matching contributions, great benefit package and room for growth. If you are interested in applying for this opportunity please apply online at randstad.ca today or email chanel.brasseur@randstad.ca if you are interested and want to hear more!Advantages- Permanent opportunity with full-time hours- Monday-Friday flexible daytime hours- $40 000 to $45 000 annually to start based on experience- 2 weeks of vacation plus one personal day- RRSP with company matching contributions- 8% yearend bonus based on performance - Tuition reimbursement- Full benefits provided after probation- Endless opportunity for growth- Fast-paced work environment- Great Stoney Creek locationResponsibilities- Entering customer orders and quotes in ERP system- Reviewing and responding to internal and external customer e-mails and alerts, including potential sales leads- Tracking status on all open quotes and attempt to secure an order - Resolve customer inquiries and complaints by investigating the issue, understanding the root cause and developing solutions, escalating to Quality Department when necessary- Sending invoices to customers and overseeing the resolution of customer open invoice issues- Develop internal and external partnerships to enhance overall customer service experienceQualifications- Possess strong customer service and administrative skills- Ability to exercise good judgment and prioritize efficiently - Proficient in MS Excel and Word- Must be an excellent communicator- Must have great attention to detail and time management skills- Ability to work in a fast-paced environmentSummaryHow to Apply?1) Email your resume to destina.okanovic@randstad.ca or chanel.brasseur@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Customer service representative in Stoney Creek Do you come from Customer Service experience? Are you looking for your next career in an environment that offers a fun and exciting work culture, fast paced setting and extensive training? Are you looking to set roots in an established organization that offers room for growth and great overall compensation? If you are looking for a full time opportunity in Stoney Creek, we want to hear from you. A typical day in this role would include building and maintaining daily relationships with existing customers through relationship building, entering orders, quotes and providing excellent customer service. You will report directly to the inside sales manager and work closely with the inside sales team. This position offers great compensation with 2 weeks’ vacation, paid bonuses, RRSP with company matching contributions, great benefit package and room for growth. If you are interested in applying for this opportunity please apply online at randstad.ca today or email chanel.brasseur@randstad.ca if you are interested and want to hear more!Advantages- Permanent opportunity with full-time hours- Monday-Friday flexible daytime hours- $40 000 to $45 000 annually to start based on experience- 2 weeks of vacation plus one personal day- RRSP with company matching contributions- 8% yearend bonus based on performance - Tuition reimbursement- Full benefits provided after probation- Endless opportunity for growth- Fast-paced work environment- Great Stoney Creek locationResponsibilities- Entering customer orders and quotes in ERP system- Reviewing and responding to internal and external customer e-mails and alerts, including potential sales leads- Tracking status on all open quotes and attempt to secure an order - Resolve customer inquiries and complaints by investigating the issue, understanding the root cause and developing solutions, escalating to Quality Department when necessary- Sending invoices to customers and overseeing the resolution of customer open invoice issues- Develop internal and external partnerships to enhance overall customer service experienceQualifications- Possess strong customer service and administrative skills- Ability to exercise good judgment and prioritize efficiently - Proficient in MS Excel and Word- Must be an excellent communicator- Must have great attention to detail and time management skills- Ability to work in a fast-paced environmentSummaryHow to Apply?1) Email your resume to destina.okanovic@randstad.ca or chanel.brasseur@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      • $50,000 per year
      Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well known retail corporation in the Mississauga area.This is an permanent full-time position, working for a well-known company in the Mississauga area. To find out more, read below.Type: Permanent Hours of operation: Monday - Friday regular business hours (no evenings or weekends)Salary: 50kLocation: Work from home!Benefits from day 1Time off as requestedWork from home for the time beingWorking for a large, well-known companyBenefits + VacationAdvantages- Permanent opportunity- Regular business hours (no evenings or weekends)- Competitive salary (48k)- Work from home - Benefits from day 1- Time off as requested- Opportunity to get your foot in the door- Room for growth and career development - Wellness Wednesday- Working on a close team- Mississauga locationResponsibilitiesJob Duties of a Bilingual Customer Service Representative are, but not limited to:- Responding to and resolving customers inquiring and concerns - Dealing with any conflict or challenges that have been identified by customers - Working with the stores to investigate customers concerns and creating an action plan to resolve the issue- Providing compensation for the customers, documenting all important information into the system- Working as a team to come up with the best resolution for each conflict -Providing feedback to upper management and partners- Providing top-notch customer service on every callQualifications- Bilingual in Frech and Eglish is MANDATORY- Customer Service experience (min 1 year)- Escalation experience is an asset - Organization and time management- Quick thinking and creative- Team playerIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from youSummaryIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Do you enjoy helping others? Are you passionate about problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the role for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well known retail corporation in the Mississauga area.This is an permanent full-time position, working for a well-known company in the Mississauga area. To find out more, read below.Type: Permanent Hours of operation: Monday - Friday regular business hours (no evenings or weekends)Salary: 50kLocation: Work from home!Benefits from day 1Time off as requestedWork from home for the time beingWorking for a large, well-known companyBenefits + VacationAdvantages- Permanent opportunity- Regular business hours (no evenings or weekends)- Competitive salary (48k)- Work from home - Benefits from day 1- Time off as requested- Opportunity to get your foot in the door- Room for growth and career development - Wellness Wednesday- Working on a close team- Mississauga locationResponsibilitiesJob Duties of a Bilingual Customer Service Representative are, but not limited to:- Responding to and resolving customers inquiring and concerns - Dealing with any conflict or challenges that have been identified by customers - Working with the stores to investigate customers concerns and creating an action plan to resolve the issue- Providing compensation for the customers, documenting all important information into the system- Working as a team to come up with the best resolution for each conflict -Providing feedback to upper management and partners- Providing top-notch customer service on every callQualifications- Bilingual in Frech and Eglish is MANDATORY- Customer Service experience (min 1 year)- Escalation experience is an asset - Organization and time management- Quick thinking and creative- Team playerIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from youSummaryIf this sounds like something that interests you, apply today!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Bilingual Customer Service Representative Coordinator"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Etobicoke, Ontario
      • Permanent
      • $40,000 - $42,000 per year
      Would you like to work in a bustling construction-based organization?Your work will be very independent - working out of the shipping/warehouse department.This will be a very stable and secure role!Every day is a little bit different with lots of variety, and it is a faced paced role.This role is working onsite at Rexdale and Martin Grove in Etobicoke...Advantages- You will be paid $21.00/hour and guaranteed 37.5 hours/week- There is lots of variety in the role- Work hours 8:30 am to 4:30 pm Monday to Friday- Benefits and vacation packageResponsibilities- Responsible for the entire billing cycle for COD - Responsible for communicating to COD customers on payment agreement prior to delivery- Review and ensure HST calculates correctly, shipping and other auxiliary costs related to customers’ invoice- Review all information to ensure they match sales information before finalizing the bill/invoice for mailing to customers- Review and post batch invoices into the accounting systems daily - Process credit card returns and requests and obtain the approval for the reimbursementQualifications- Office administration and bookkeeping skills and knowledge- Analytical and problem-solving skills - Decision making and customer management skills - Effective verbal and listening communications skills - Very effective data and reporting organizational skills SummaryPlease apply directly to the ad, but if you have direct questions, please contact me after applying:Debra Donaghey, Senior Consultant, Finance & Accounting416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Would you like to work in a bustling construction-based organization?Your work will be very independent - working out of the shipping/warehouse department.This will be a very stable and secure role!Every day is a little bit different with lots of variety, and it is a faced paced role.This role is working onsite at Rexdale and Martin Grove in Etobicoke...Advantages- You will be paid $21.00/hour and guaranteed 37.5 hours/week- There is lots of variety in the role- Work hours 8:30 am to 4:30 pm Monday to Friday- Benefits and vacation packageResponsibilities- Responsible for the entire billing cycle for COD - Responsible for communicating to COD customers on payment agreement prior to delivery- Review and ensure HST calculates correctly, shipping and other auxiliary costs related to customers’ invoice- Review all information to ensure they match sales information before finalizing the bill/invoice for mailing to customers- Review and post batch invoices into the accounting systems daily - Process credit card returns and requests and obtain the approval for the reimbursementQualifications- Office administration and bookkeeping skills and knowledge- Analytical and problem-solving skills - Decision making and customer management skills - Effective verbal and listening communications skills - Very effective data and reporting organizational skills SummaryPlease apply directly to the ad, but if you have direct questions, please contact me after applying:Debra Donaghey, Senior Consultant, Finance & Accounting416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Pointe-Claire, Québec
      • Permanent
      We currently have an opening for a Customer Service Coordinator to join a team in Pointe-Claire for a solid company that has been established for over 80 years and is a major player in the final wood processing industry.You are passionate about customer service, you are dynamic and have good interpersonal skills, you are versatile and autonomous and you like to take on new challenges?Are you currently looking for a unique career opportunity that will allow you to reach your full potential and be in contact with our customers throughout the province of Quebec and the Ottawa region?Contact us for more information!Advantages- Permanent position offering a great deal of diversity- Daytime schedule, Monday to Friday on a 40 hour/week basis- Competitive salary, depending on experience- Group insurance program- Voluntary savings program (TFSA, RRSP)- Advantageous vacation plan - 4 weeks upon hiring- Day off for your birthday- Social clubResponsibilities- Represent the company in a professional manner to our clients;- Respond to requests by phone, email or our website and if necessary direct the request to the right resources (Sales, Operations, Technical Service, Accounting);- Create customer files, quotes, orders, work orders, invoices, products in our ERP system;- Do daily follow-ups using our ERP system and Excel files- Collect invoices- Related tasks according to needs, qualifications and interestQualifications- DES required: DEP or DEC an asset- Minimum experience of 1-3 years in a similar role- Good command of French and English, spoken and written- Good knowledge of Word (intermediate level) and Excel (basic level)- Excellent customer service skills- Knowledge of ERP: Servicentre/Acomba a strong assetProfessional skills:- Punctual- Responsible- Autonomous- Good organizational skills- Ability to set priorities- Ability to multi-task- Sense of initiative- Resourceful- Efficient- inquisitiveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.caAdd me on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/To apply:Call Sean at 514.695.3315E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.caVisit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2CLICK on the "Apply Now" buttonFor a complete list of all available jobs by division, visit www.randstad.ca.good to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We currently have an opening for a Customer Service Coordinator to join a team in Pointe-Claire for a solid company that has been established for over 80 years and is a major player in the final wood processing industry.You are passionate about customer service, you are dynamic and have good interpersonal skills, you are versatile and autonomous and you like to take on new challenges?Are you currently looking for a unique career opportunity that will allow you to reach your full potential and be in contact with our customers throughout the province of Quebec and the Ottawa region?Contact us for more information!Advantages- Permanent position offering a great deal of diversity- Daytime schedule, Monday to Friday on a 40 hour/week basis- Competitive salary, depending on experience- Group insurance program- Voluntary savings program (TFSA, RRSP)- Advantageous vacation plan - 4 weeks upon hiring- Day off for your birthday- Social clubResponsibilities- Represent the company in a professional manner to our clients;- Respond to requests by phone, email or our website and if necessary direct the request to the right resources (Sales, Operations, Technical Service, Accounting);- Create customer files, quotes, orders, work orders, invoices, products in our ERP system;- Do daily follow-ups using our ERP system and Excel files- Collect invoices- Related tasks according to needs, qualifications and interestQualifications- DES required: DEP or DEC an asset- Minimum experience of 1-3 years in a similar role- Good command of French and English, spoken and written- Good knowledge of Word (intermediate level) and Excel (basic level)- Excellent customer service skills- Knowledge of ERP: Servicentre/Acomba a strong assetProfessional skills:- Punctual- Responsible- Autonomous- Good organizational skills- Ability to set priorities- Ability to multi-task- Sense of initiative- Resourceful- Efficient- inquisitiveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at sean.lynch@randstad.caAdd me on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/To apply:Call Sean at 514.695.3315E-MAIL your CV at sean.lynch@randstad.ca, brandon.freger@randstad.caVisit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2CLICK on the "Apply Now" buttonFor a complete list of all available jobs by division, visit www.randstad.ca.good to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $55,000 - $65,000 per year
      Do you love customer contact?Are you motivated and do you know how to mobilize a team?Are you looking for a relaxed work atmosphere and a friendly and fun team?Do you want to participate in the optimization of a customer service department?Our client working in the construction industry is currently looking for a supervisor for his customer service department for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service supervisor in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the Customer Service Supervisor in Laval:-Provide support and advice to customer service staff;-Ensure employee performance;- Management of the software in place;-Work closely with the directors of other departments to ensure the smooth running of operations;-Increase sales targets;- Make telephone calls to prospects in order to obtain appointments for our salespeople;-Answer the telephone and manage telephone messages;-Manage and read incoming submission emails and redirect to the right people-Use discretion to ensure the confidentiality of documents;-Manage and update the data contained in the CRM software "ACT"-Support Representatives in managing appointments;-Develop and maintain good business relationships with different levels of customers.Qualifications- Experience in customer service- Good team management- Dynamism and motivation- Good sense of organization- Knowledge of ACT software (an asset)- Proficiency with Excel- Bilingualism- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you love customer contact?Are you motivated and do you know how to mobilize a team?Are you looking for a relaxed work atmosphere and a friendly and fun team?Do you want to participate in the optimization of a customer service department?Our client working in the construction industry is currently looking for a supervisor for his customer service department for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service supervisor in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the Customer Service Supervisor in Laval:-Provide support and advice to customer service staff;-Ensure employee performance;- Management of the software in place;-Work closely with the directors of other departments to ensure the smooth running of operations;-Increase sales targets;- Make telephone calls to prospects in order to obtain appointments for our salespeople;-Answer the telephone and manage telephone messages;-Manage and read incoming submission emails and redirect to the right people-Use discretion to ensure the confidentiality of documents;-Manage and update the data contained in the CRM software "ACT"-Support Representatives in managing appointments;-Develop and maintain good business relationships with different levels of customers.Qualifications- Experience in customer service- Good team management- Dynamism and motivation- Good sense of organization- Knowledge of ACT software (an asset)- Proficiency with Excel- Bilingualism- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Prince George, British Columbia
      • Permanent
      Are you looking to grow and work with one of BC's industry leaders in the energy field? If you have strong customer service skills and a passion to help shape the future, this is the job for you!We are currently hiring for English Customer service representatives in the Prince George area. Type: Part Time Location: On site, office in Prince George (transit accessible) Pay: $20.35/hourStart Date: June 13th Schedule: Monday - FridayHours of operation: 7AM- 8PM.Advantages-Work with an industry leader-Lots of upwards mobility and growth -Competitive pay with protentional overtime (double pay)-Permanent unionized position-Benefits after probation period-Office provides on site parking and site is transit accessibleResponsibilities- Attend to inbound and outbound contacts to customers for new and existing services.-Process new customer applications and update account information after every transaction.-Respond to customer requests.- Contact customers and schedules appointments for scheduled changes.- Some email and chat correspondenceQualifications- Minimum Grade 12 Education or equivalent- Customer Service/ Call Center experience an asset - Experience working with SAP an assetSummaryAre you the ideal candidate for this role? Would you like to work for an industry leader? Send us your updated CV with the subject: "CSR- Work from Office": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to grow and work with one of BC's industry leaders in the energy field? If you have strong customer service skills and a passion to help shape the future, this is the job for you!We are currently hiring for English Customer service representatives in the Prince George area. Type: Part Time Location: On site, office in Prince George (transit accessible) Pay: $20.35/hourStart Date: June 13th Schedule: Monday - FridayHours of operation: 7AM- 8PM.Advantages-Work with an industry leader-Lots of upwards mobility and growth -Competitive pay with protentional overtime (double pay)-Permanent unionized position-Benefits after probation period-Office provides on site parking and site is transit accessibleResponsibilities- Attend to inbound and outbound contacts to customers for new and existing services.-Process new customer applications and update account information after every transaction.-Respond to customer requests.- Contact customers and schedules appointments for scheduled changes.- Some email and chat correspondenceQualifications- Minimum Grade 12 Education or equivalent- Customer Service/ Call Center experience an asset - Experience working with SAP an assetSummaryAre you the ideal candidate for this role? Would you like to work for an industry leader? Send us your updated CV with the subject: "CSR- Work from Office": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      An event management company is looking for a Customer Service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 - $43, 000 a year, Monday through Friday, 8:30 am to 4:30 pm (37.5 hour), 2 weeks vacation, benefits after 3 months, RRSP after one year, in office, parking on site. Advantages2 weeks vacationbenefits after 3 months 37.5 hour work week RRSP Parking ResponsibilitiesEnsure proactive contact with exhibitors by phone and email to order our products.Follow up by phone or email, exhibitors before their event to promote our services.Enter orders into our system, process payments and resolveproblematic situations.Help exhibitors place their orders online.Coordinate deliverables for each show with vendors.Coordinate and execute the marketing/communication strategy with theexhibitors.Assume responsibility for all monies collected before and duringthe event.Actively participate in meetings related to the show.Perform analysis before and after the show.Perform various project management tasks as requiredQualificationsBilingual; English FrenchEnjoy working with the public with an ease in communicating with a clientelelocal and/or internationalInterpersonal skills, diplomacy and politeness because the candidate will be the first contactwith the exhibitor and will represent the organizationAbility to read room plans and coordinate filesGreat adaptability and flexibilityEase with Computer Technology – Windows, Office SuiteExperience in the exhibition field is an assetSummaryAre you looking for a customer service representative position?Are you looking to work in Ville Saint Laurent ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      An event management company is looking for a Customer Service representative to join their team in Ville Saint Laurent. The proposed salary is between $40, 000 - $43, 000 a year, Monday through Friday, 8:30 am to 4:30 pm (37.5 hour), 2 weeks vacation, benefits after 3 months, RRSP after one year, in office, parking on site. Advantages2 weeks vacationbenefits after 3 months 37.5 hour work week RRSP Parking ResponsibilitiesEnsure proactive contact with exhibitors by phone and email to order our products.Follow up by phone or email, exhibitors before their event to promote our services.Enter orders into our system, process payments and resolveproblematic situations.Help exhibitors place their orders online.Coordinate deliverables for each show with vendors.Coordinate and execute the marketing/communication strategy with theexhibitors.Assume responsibility for all monies collected before and duringthe event.Actively participate in meetings related to the show.Perform analysis before and after the show.Perform various project management tasks as requiredQualificationsBilingual; English FrenchEnjoy working with the public with an ease in communicating with a clientelelocal and/or internationalInterpersonal skills, diplomacy and politeness because the candidate will be the first contactwith the exhibitor and will represent the organizationAbility to read room plans and coordinate filesGreat adaptability and flexibilityEase with Computer Technology – Windows, Office SuiteExperience in the exhibition field is an assetSummaryAre you looking for a customer service representative position?Are you looking to work in Ville Saint Laurent ?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Belleville, Ontario
      • Permanent
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the Senior Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You plan deliveries by coordinating inventory status and shipments of orders or material offers in a way that respect your business partners’ ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with allocations/business rules and Sand OP demand plan Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Plan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical manner Coordinate inventory status, delivery dates and other specific material order or supply requirements Manage backorder processing, in accordance with guidelines Create returns (virtual and physical) Perform the VA14L daily Close past orders that are still open Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 - 5 years of relevant experience in a manufacturing sectorAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesProficiency with various computer tools including Microsoft Office LocationWe are looking for a talented and competitive CSR who thrives in a quick sales cycle environment. Employment Status: Monday to Friday, full-time, year roundWork Location: Hybrid, Vaughan/ScarboroughCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the Senior Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You plan deliveries by coordinating inventory status and shipments of orders or material offers in a way that respect your business partners’ ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with allocations/business rules and Sand OP demand plan Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Plan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical manner Coordinate inventory status, delivery dates and other specific material order or supply requirements Manage backorder processing, in accordance with guidelines Create returns (virtual and physical) Perform the VA14L daily Close past orders that are still open Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 - 5 years of relevant experience in a manufacturing sectorAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesProficiency with various computer tools including Microsoft Office LocationWe are looking for a talented and competitive CSR who thrives in a quick sales cycle environment. Employment Status: Monday to Friday, full-time, year roundWork Location: Hybrid, Vaughan/ScarboroughCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
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