40 jobs found for Customer service in Montréal

The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Montreal Client Services team is responsible for providing bilingual services for the Quebec region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42 K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Apply now by email or online; amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Is working for a reputable financial or insurance company part of your future plans? Do you want a competitive salary (without commissions or sales targets) and a permanent position that will allow you to grow, all from the comfort of your home? I have a dream job for you, and it's telecommuting. Permanent position Salary: Starting at $43,000 annually and possibility of more depending on your experienceSchedule: Monday to Friday (no weekends) Telecommuting during the holidays Position with no sales or pressure targets Here is what you need to know about this finance / insurance customer service representative position Advantages-Competitive salary without commission-Annual bonus -Full range of benefits (very competitive) -35 hours per week from Monday to Friday from 8:00 am to 9:30 pm (possibility of only doing 1 or 2 evenings per week) -A complete and paid training in insurance / financial products -A discount of nearly $400 per year for your work equipment -No sales Responsibilities-Answer incoming customer calls and provide excellent customer service-Provide information to clients on group insurance coverage options -Provide support on the different products and types of registrations offered by the company, as well as any information on administrative policies and procedures applicable during the term of the contractQualifications-Bilingualism in French and English -Available for a schedule that can vary from 8:00 am to 9:30 pm -3 to 5 years experience in customer service (call center an asset) -Interest in the financial or group insurance field -Good communication skills SummaryIs working for a reputable finance or insurance company part of your future plans? Do you want a competitive salary and a permanent position that will allow you to grow, all from the comfort of your home? You can apply online or send me your resume at amelie.laprise@randstad.ca and add as subject; Dealer Service RepresentativeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you seeking a new career experience that would allow you to feel like a valuable member of the team? Do you have a strong desire to provide excellent customer service and anticipate consumer issues in the comfort of your home? We are offering you to become a member of a big insurance company with a supportive and innovative working environment. It is a great opportunity if you have experience in the call center industry, if you are fluent bilingual and are looking to shift careers! Salary:19$/hSchedule: You must be available between 7am and 7pm Everyday Full time position: 37,5 h / week - 7,5 h/ day x 5 day per week Place of work: Work in the comfort of your homeContract: 3 months with high possibility of extension and permanency Location: You can be located in Quebec or Ontario.Bilingual Customer Service Representative AdvantagesWhy would you love to work as a Bilingual Customer Service Representative in the insurance field ?- Work from your comfort at home- 3 weeks paid-training to set you up for success- Keep informed about the weekly schedule two weeks in advance- High possibility of contract extension / even permanency- Equipment provided- Career development plans and resources- Chance to work at an innovative company - Inbound calls only and NO Sales ResponsibilitiesHere are the duties as a Bilingual Customer Service Representative in the insurance field :- Respond to client emails, phone calls, and chats (French and English ) to assist them with various inquiries.- Use databases and systems of internal information to process data from the customer considering insurance plans- Provide direction and information to clients regarding to their insurance plans. (No sale)- Follow company policies and procedures to meet customer satisfaction standardsQualificationsIdeal candidate for Bilingual Customer Service Representative in the insurance field should have:- Bilingualism in both French and English (written and oral)- Previous experience in social services, sales, call centres or office environments is an asset (but not required )- Capable of working within a fast-paced environment-Good interpersonal, communication and organizational skills- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- Dynamism and Multi-tasking- Driven to achieve performance success- Must be able to work remotely from a safe, private and quiet work locationSummarySalary: 19$/hSchedule: You must be available between 7am and 7pm Everyday Full time position: 37,5 h / week - 7,5 h/ day x 5 day per week Place of work: Work in the comfort of your homeContract: 3 months with high possibility of extension and permanency Location: You can be located in Quebec or Ontario.Bilingual Customer Service Representative Why Randstad?There are lots of great jobs, incredible companies, and great managers.At Randstad, we are here to help you find the right combination for you.If you are interested in this position, we invite you to call us at 873-255-8094 and ask for Florence to arrange a meeting or send us your resume by email at florence.lefebvre@randstad.ca or karen.leiton@randstad.ca with the object : “Bilingual Customer Service Representative - Insurance” Good to know you, Karen and Florence IND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of October 25th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts October 25th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of October 25th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits from day 1!Here's how you can apply:- Email your CV to Prerna @ prerna.gupta@randstad.ca with subject line "Bilingual CSR "- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Randstad is Hiring Bilingual Customer Service Representative in Quebec!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? Are you interested in the insurance industry? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from homeWhen?- Training starts November 1, 2021 Hours of Operation:Monday - Friday 8 AM - 8 PM (rotational shifts)Pay rate:$20/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial and insurance industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Insurance"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$20 per hour November 1, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Must be in close proximity to Montreal or surrounding areas.Hours of operation:Monday - Friday, 8am to 8pmAdvantages- Competitive salary starting at $46,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to amelie.laprise@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Investment Specialist Customer Service - Permanent full time.Location: Must be local to the Montreal or surrounding area.Hours of Operation:Monday - Sunday7:00AM - 11:00PMAdvantages- Competitive salary starting at $48,400- Permanent position- Guaranteed full time hours- Great career path for the financial industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through various certifications (CSC, CPH, DFOL)ResponsibilitiesResponsibilities for the Bilingual (English/ French) Investment Specialist include (but are not limited to):- Inbound call centre environment- Handle calls in English and French language- Provide support for self directed investment accounts- Provide an excellent customer service experience- Promote a positive company reputation- Will go through various certifications (CSC, CPH, DFOL)Qualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Asset if you have investment specialist experience or any of the following certifications CSC, CPH, DFOL- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to aditi.gandhi@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Is flexibility at work important to you now? Would you like to work from the comfort of your home? Have you always had a passion for customer service? Here is a golden opportunity for you! We are currently looking for a customer service agent for a company in the background check industry. Being in full expansion they want to maintain the excellent service they offer to their customers. Permanent position, Salary: $21 per hour Location: Work from home Schedule: Weekday AdvantagesHere are the benefits you will receive for this position: - A salary of $21 per hour while working in the comfort of your home - A permanent position - A 37.5 hour weekday schedule - Benefits and pension plan after 6 months - Work for a highly reputable and growing company ResponsibilitiesHere's what you'll be doing as a customer service agent in Montreal: - Answer incoming customer calls and process requests - Answer customer emails and find solutions - Follow up on customer files and update them in the system - Validate profiles and perform background checks - Implement certain contracts QualificationsDo you have what it takes for this customer service agent position? - BILINGUAL - 2 to 3 years experience in customer service (call center is a strong asset) - Available to work from home - Strong communication skills and comfortable on the phone SummaryYou think this challenge is for you? We would be more than happy to discuss it with you, Send us your CV at amelie.laprise@randstad.ca or apply directly onlineRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Work From HomeHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: August 9th 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual CSR- Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service representativeStart date will be on August 9th 2021Pay Rate: $15.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about helping people? Do you like to build relationships? Do you want to work for a dynamic and motivating company?IF you answered "yes", then we have the position just for you!Randstad's national branch is currently looking for a recruitment advisor for a temporary mandate.Position Title: High volume Recruitment SpecialistLocation: work from home (remote)Salary: $22/hourDuration: Temporary 3 to 4 months with possibility of extension or permanent hireHours of work: 8:30 am to 5:00 pm Monday to Friday (flexible schedule) AdvantagesAdvantages of working at Randstad:- One of Canada's top 50 workplaces since 2006- Dynamic and friendly environment - Monday to Friday, office hours- Flexible schedule- Competitive compensation- Benefits program available from day 1 for temporary workersResponsibilitiesWhat will be your challenges and responsibilities as a recruitment advisor?- Complete 15+ interviews per week (telephone or virtual)- Search for candidates through various job sites and internal search tools (Indeed, LinkedIn, Facebook, Monster) - Match talent with clients - Assistance with compliance requirements- Work with the account manager to present candidates for positions- Other related tasksQualifications- 1 to 2 years of experience in the field of recruitment or in a call center- Must be bilingual (French and English) - Strong computer skills-Ability to work alone and well with a teamSummaryAre you interested in this position?Contact Carrie Nie now at carrie.nie@randstad.caLooking forward to chatting with you!human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance and financial industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding banking products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in finance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance and financial services company- Work from home- $18.50/hour- 6-month contract- Potential for extension/perm hire- Rotating shifts: Mon -Fri 7am to 11pm ET, Sat and Sun 8am-8pm ET, open 365 days per year- Start date: November 1st, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial/banking products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at home- Previous banking or financial services experience is an assetSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

  Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve different design projects for the Containerboard Packaging Group. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and English, Information additionnelle Contractual position for a period of 12 months #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  

Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve high quality design project. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsFind innovative manufacturing processes, materials, and finishesCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyInnovative mindset and high level of creativityAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and EnglishInformation aditionnelle Poste de 40 heures par semaine #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 

We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemResponsibilities-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Qualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Looking for a fresh and exciting opportunity? Do you have experience in the insurance industry? Are you fluently bilingual and known for being a good communicator? Then contact us and be part of a high-performance customer service team.As a bilingual case coordinator, you will be able to answer questions from brokers, ensure they have an outstanding level of service by providing assistance and information with confidence and accuracy.Salary: 50 K - 52K annually Schedule: Must be available between 7:00am - 5:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm Job start date: November 1st, 20216-month contract with possibility of extension AdvantagesHere are the benefits of working as a bilingual case coordinator in the insurance field:- Working with a leading company;- Full-time employment with the possibility of tenure;- Working from home;- ResponsibilitiesAs a bilingual insurance case coordinator, you will be responsible for:- Responding to calls and emails from insurance brokers in a timely and attentive manner;- Follow up, explain system operation, pricing, underwriting decision status and new business, while updating files;- Follow up on incomplete cases to prevent commissions from being charged to brokers- Provide exceptional customer service;- Perform all daily tasks and participate in other activities as assigned by the team leaders.QualificationsTo be successful in this role as a bilingual insurance case coordinator, you must have the following skills and experience:- A minimum of 3 years of relevant experience in the customer service field; insurance or call center - Effective and professional written communication- Concentration, attention to detail and thoroughness in the execution of tasks- A great ability to listen and a certain sense of diplomacy- A proactive mindset and teamwork - An asset: knowledge of individual insurance products, in particular life insurance, critical illness insurance and disability insurance - Knowledge of underwriting, reinsurance and paramedical business processes is an assetSummarySalary: 50 K - 52K annually Schedule: Must be available between 7:00am - 5:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm Job start date: November 1st, 20216-month contract with possibility of extension Are you interested in the position? Send us your CV directly with the subject"Case Coordinator - Insurance"We look forward to discussing this opportunity with you,KarenFlorenceJessica/Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7thHours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals who are interested in developing their professional experience further.This is a great opportunity for those looking to gain more experience in the financial services industry while using your experience and skills in customer service.Advantages- Work for one of Canada's largest insurance and financial services companies- Remote work- 12-month contract- Monday to Friday- Shift hours between 8:30am to 4:30pm- $20.71/hour- Start date: September 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for:• Handling inbound and outbound calls from clients and advisors• Responding pro-actively to client inquiries or concerns • Working with clients to ensure that anti-money laundering legislation is followed & enforced• Daily processing of transactions related to our Life insurance• Managing new claim queues• Manage incoming fax and paper mail within same day up to 4pm• Managing incoming volumes in group inboxes and departmental voicemails• Cheque matching and handling tale cheques• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete dataQualifications• Bilingual in French and English • 2+ years of customer service experience• Excellent communication skills (verbal and written)• Attention to detail• Ability to adapt quickly and comfortably to change• Professional telephone etiquette• Strong team player• Exhibit professionalism within the workplace• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment• Computer proficiency• Handle stressful situations in a calm and professional manner• Overtime is required as dictated by volume of work• Experience in the financial industry an assetSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.camichael.vasquez@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 12 month contract, with potential for permanence• Montreal, QC location (working remotely until office reopens)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre is preferred• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles is an asset• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking a Bilingual Account Analyst - Call Centre to work a 12 month assignment (with potential for permanence) in their Montreal, QC office (working remotely until further notice). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about customer service, finance and renovation? Are you looking for a job that will allow you to expand your knowledge and get a great experience in the financial field? We have the job for you!We are currently seeking a bilingual financial advisor to assist clients in completing the process and/or obtaining approval for their credit-financed home renovations. Salary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAdvantagesWhat are the advantages of accepting this contract as an Bilingual Customer Specialist ?- Adding a professional experience in your resume- Acquire a broad range of transferable skill to put to use- Working from home- Be part of a dynamic team- Quick hiring process- Competitive salary: $22.44 / hourResponsibilities- working with an online website- qualification of information customers filling out on website- calling back homeowners in order to validate home renovations- outbound and inbound calls, emails, QualificationsTo be part of this professional order and provide an exceptional service as a Bilingual Customer Specialist, we are looking for:- some experience in a call center or customer service environment- excellent communication skills of French / English- listening and judgment skills- problem analysis and problem-solving- customer service orientation- organizational skills  SummarySalary: $22.44 per hourSchedule: Monday to Sunday, 9am to 5pm.Workplace: From homeContract: 6 monthsAre you interested in the position? Send us your CV by email a with the subject "Information agent, short-term contract"We look forward to discussing this opportunity with you,Karen, Florence, Sefikakaren.leiton@randstad.caflorence.lefebvre@randstad.casefika.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for a new administrative challenge? Are you interested in a career in the field of training and human resources?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of competency and leadership measurement, is looking to hire an administrative assistant-customer service for their downtown Montreal office.Advantages- 37, 5 h ;- 3 weeks off;- Insurance;- Telecommuting or face to face ;- Stable and human team;- Competitive salary scale according to experience; - Organization of 5@7, Team Building events, etc.Responsibilities◼ Gather information for assessment activities from clients;◼ Arrange appointments between counselors and clients;◼ Communicate with candidates to arrange assessment activities and schedule appointments;◼ Update client information in the customer relationship management (CRM) system;◼ Open warrants and follow up with accounting;◼ Coordinate counsellor schedules and activities;◼ Ensure customer satisfaction;◼ Participate in improving internal procedures and our services to clients;◼ Support the team with various administrative tasks related to day-to-day operations;Qualifications◼ Significant experience in agenda coordination and customer service;◼ Thoroughness, problem-solving skills, collaborative spirit, multitasking and professionalism;◼ Excellent priority management, organizational skills, ability to manage multiple files simultaneously and under pressure;◼ Known for good communication skills and customer service skills;◼ Excellent command of French (spelling, grammar, syntax, etc.);◼ Bilingualism (French and English );◼ Good knowledge of the Office suite (Word, Excel, and Outlook) and comfort with computers;◼ Training in administration (office automation, secretarial, etc.) or in another relevant field (an asset).SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 8th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts November 8th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of November 8th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits!Here's how you can apply:- Email your CV to Tina @ tina.aramouni@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Responsibilities-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.