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      • Toronto, Ontario
      • Permanent
      • $45,000 per year
      Do you have a passion for customer service? Are you interested in working in the medical field? Do you have a passion for problem solving? Do you enjoy working in a fast paced environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known medical company in the Mississauga area. This is a permanent, full time position with lots of room for internal growth and development. To find out more, read below.Job Type: Permanent Hours of Operations: Monday - Friday 11:00 am - 7:00pm OR 12:00 pm - 8:00 pm Salary: 45k + BonusLocation: Mississauga (401 and Mississauga Road)Work from home for the time being Equipment provided by company Benefits from day 1!Pension program after 3 months3 Weeks VacationTransit and Highway accessible Free ParkingAdvantages- Permanent opportunity - Full Time hours (No weekends)- Competitive salary (45k + Bonus)- Benefits from day 1!- Bonus structure (up to 5% every year!)- Lots of room for growth and development- Free parking- Mississauga location – right off the highway!Responsibilities- Taking inbound calls from customers - Answering inquiries about oxygen and CPAT machines- Taking roughly 100-150 calls a day- Create and update customers files in the system- Ensuring customer has all of the proper equipment for their machine- Some outbound calls to book patient appointments - Providing top not customer service and showing empathy on every call Qualifications- Bilingual in French and English - 2+ years of customer service experience - Experience in a high call volume setting- Strong English and French communication skills- Customer focused and empathetic - Looking for long term opportunity If you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Mississauga”3) Call 905 896 1055 x 1 and ask to speak to AnastasiaLooking forward to hearing from youSummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Mississauga - Medical”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for customer service? Are you interested in working in the medical field? Do you have a passion for problem solving? Do you enjoy working in a fast paced environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known medical company in the Mississauga area. This is a permanent, full time position with lots of room for internal growth and development. To find out more, read below.Job Type: Permanent Hours of Operations: Monday - Friday 11:00 am - 7:00pm OR 12:00 pm - 8:00 pm Salary: 45k + BonusLocation: Mississauga (401 and Mississauga Road)Work from home for the time being Equipment provided by company Benefits from day 1!Pension program after 3 months3 Weeks VacationTransit and Highway accessible Free ParkingAdvantages- Permanent opportunity - Full Time hours (No weekends)- Competitive salary (45k + Bonus)- Benefits from day 1!- Bonus structure (up to 5% every year!)- Lots of room for growth and development- Free parking- Mississauga location – right off the highway!Responsibilities- Taking inbound calls from customers - Answering inquiries about oxygen and CPAT machines- Taking roughly 100-150 calls a day- Create and update customers files in the system- Ensuring customer has all of the proper equipment for their machine- Some outbound calls to book patient appointments - Providing top not customer service and showing empathy on every call Qualifications- Bilingual in French and English - 2+ years of customer service experience - Experience in a high call volume setting- Strong English and French communication skills- Customer focused and empathetic - Looking for long term opportunity If you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Mississauga”3) Call 905 896 1055 x 1 and ask to speak to AnastasiaLooking forward to hearing from youSummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Mississauga - Medical”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $40,000 per year
      Are you passionate about food? Do you like a challenge? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Inside Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceAdvantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an Inside Sales representative:- Establish favourable first impressions with potential restaurant partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively Qualifications- You're a go-getter!- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Cold Calling or Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Inside Sales Rep- Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about food? Do you like a challenge? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Inside Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceAdvantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an Inside Sales representative:- Establish favourable first impressions with potential restaurant partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively Qualifications- You're a go-getter!- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Cold Calling or Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Inside Sales Rep- Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Inside Sales Team LeaderTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceAdvantages- Competitive salary of $50,000 and uncapped commission - Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do:- Oversee a team of 4 Inside Sales representatives- Hold one-on-ones with team members- Provide ongoing coaching and support for team. Being able to work with different personalities and mentor accordingly.- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Sales, help expand the companies reach- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Experience leading a team is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Inside Sales Team Leader - Toronto".human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Inside Sales Team LeaderTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceAdvantages- Competitive salary of $50,000 and uncapped commission - Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do:- Oversee a team of 4 Inside Sales representatives- Hold one-on-ones with team members- Provide ongoing coaching and support for team. Being able to work with different personalities and mentor accordingly.- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Sales, help expand the companies reach- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Experience leading a team is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Inside Sales Team Leader - Toronto".human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $44,300 per year
      Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Bilingual Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $44,300- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Bilingual Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $44,300- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Would you like to work with one of the largest financial groups in Canada? Our client is looking for customer service representatives to join their team.If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The successful individual will:• be committed to providing genuine service• build effective customer relationships and are the expert to talk to• be a team player and contribute towards the company’s success• work well under pressure and effectively deal with all clients• Ideally has experience in a Call Centre in the Financial IndustryYou MUST be Bilingual in FRENCH and ENGLISH to be considered.Advantages• Work from home permanently• Benefis and 2 Weeks Vacation• A new schedule every week! Shifts will be anywhere between Sunday - Saturday from 9 am - 12 Midnight• Equipment provided to you• Grow within a great Financial Company Responsibilities• Respond to telephone calls from internal and external clients (approximately 200 calls a day)• Must be able to accurately answer questions on customer accounts with full understanding• Make decisions to facilitate the client’s request while multi-tasking• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients, potential clients and merchants• Update basic information received from clients, such as address changes, account information etc.document and submit change requests is required.Qualifications- Customer Service Experience in Call Centre or Retail or Banking- Tech Savvy- Financial or Banking industry and experience with Merchants an asset- Flexible to work Between Sunday - Saturday from 9am - 12 Midnight- Must have high-speed Internet with Ethernet - Start October 18thSummaryIf you think you would be a great fit for this position please email your resume to navpreet.sandhu@randstad.ca to be consideredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Would you like to work with one of the largest financial groups in Canada? Our client is looking for customer service representatives to join their team.If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!The successful individual will:• be committed to providing genuine service• build effective customer relationships and are the expert to talk to• be a team player and contribute towards the company’s success• work well under pressure and effectively deal with all clients• Ideally has experience in a Call Centre in the Financial IndustryYou MUST be Bilingual in FRENCH and ENGLISH to be considered.Advantages• Work from home permanently• Benefis and 2 Weeks Vacation• A new schedule every week! Shifts will be anywhere between Sunday - Saturday from 9 am - 12 Midnight• Equipment provided to you• Grow within a great Financial Company Responsibilities• Respond to telephone calls from internal and external clients (approximately 200 calls a day)• Must be able to accurately answer questions on customer accounts with full understanding• Make decisions to facilitate the client’s request while multi-tasking• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients, potential clients and merchants• Update basic information received from clients, such as address changes, account information etc.document and submit change requests is required.Qualifications- Customer Service Experience in Call Centre or Retail or Banking- Tech Savvy- Financial or Banking industry and experience with Merchants an asset- Flexible to work Between Sunday - Saturday from 9am - 12 Midnight- Must have high-speed Internet with Ethernet - Start October 18thSummaryIf you think you would be a great fit for this position please email your resume to navpreet.sandhu@randstad.ca to be consideredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent basis in Toronto. The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company located downtown Toronto in the heart of the financial district • 100% work from home until further notice • Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a Bilingual Customer Service Representative looking for a career in the busy insurance industry? Our well known client in the travel insurance industry is looking for THREE Bilingual Customer Service Representatives to join their growing team on a permanent basis in Toronto. The successful candidates will be required to apply their knowledge of policy benefits to drive customer satisfaction. The Bilingual Customer Service Representatives are required to collaborate with multiple stakeholders, ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy, and provide an overall outstanding experience for clients. Advantages• Work for a well known insurance company located downtown Toronto in the heart of the financial district • 100% work from home until further notice • Competitive salary $46,000 annually depending on experience • Training and development opportunities and continuous learning• Supportive leadership team Responsibilities• Collaborate with multiple stakeholders• Manage medical claims in accordance with the terms & conditions of the insurance policy.• Provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligationsQualifications• Experience in customer service or call center environment • High school diploma or equivalent • Excellent written and verbal English and French communication skills• ability to work comfortably with multiple stakeholders • Proficient in Microsoft Office • Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require) • Accurate data entry skills including reasonable typing speedSummaryIf you are looking for a new challenge and are BILINGUAL in English and French, let's connect!To apply:1. Create a profile and apply directly to the job posting at www.randstad.ca 2. Apply directly to navpreet.sandhu@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you an experienced call centre Supervisor or Manager? Do you have experience in the travel Insurance Industry? If so we want to hear from you! Our Client in the Travel Insurance Industry is hiring for a Bilingual Senior Operations Supervisor who will be responsible for leading and supporting a team of Agents in a Contact Centre environment. Please note this position is for Bilingual French & English applicants only! Advantages• Work for a leader in the Travel Insurance Industry• Work normal Core Hours Monday - Friday with availability to be on call• Lead a team of agents • Starting Salary of $75,000 Annually depending on experience • Benefits, pension plan and Bonus• Starting at 2 weeks of vacation plus 4 flex days• Have an opportunity to be chosen for a conference trip across the globe annuallyResponsibilities• Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members. • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. • Maximize a positive customer experience for by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues and providing coaching to other team members to ensure service expectations are fulfilled.• Create a workplace culture that is consistent with the company vision while consistently working as a team to deliver exceptional service• Work with assigned team members to develop their individual skill sets; addressing any performance or behavioral issues.• Contribute to the team effort by accomplishing related results and participating on projects as needed. • Manage projects to improve operations metrics such as reduction in cost or improvements in efficiency.• Produce reports and set KPI targets• Work Extended Hours during Peak Periods, as required on-callQualifications• Bilingual (English/French) • 4 or more years of experience in Call Center Management (travel Insurance experience a plus)• Effective communication skills • Solid ability to analyze call centre metrics • Strong problem solving skills • Results oriented • People management experience• Experience with creating KPIs, Budgets, reports, scheduling, reporting• Proefficient with Microsoft Office with advanced level in ExcellSummaryIf you think you would be a great fit for this position, please email your resume to Elise.Hofman@randstad.ca or Navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced call centre Supervisor or Manager? Do you have experience in the travel Insurance Industry? If so we want to hear from you! Our Client in the Travel Insurance Industry is hiring for a Bilingual Senior Operations Supervisor who will be responsible for leading and supporting a team of Agents in a Contact Centre environment. Please note this position is for Bilingual French & English applicants only! Advantages• Work for a leader in the Travel Insurance Industry• Work normal Core Hours Monday - Friday with availability to be on call• Lead a team of agents • Starting Salary of $75,000 Annually depending on experience • Benefits, pension plan and Bonus• Starting at 2 weeks of vacation plus 4 flex days• Have an opportunity to be chosen for a conference trip across the globe annuallyResponsibilities• Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members. • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development. • Maximize a positive customer experience for by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues and providing coaching to other team members to ensure service expectations are fulfilled.• Create a workplace culture that is consistent with the company vision while consistently working as a team to deliver exceptional service• Work with assigned team members to develop their individual skill sets; addressing any performance or behavioral issues.• Contribute to the team effort by accomplishing related results and participating on projects as needed. • Manage projects to improve operations metrics such as reduction in cost or improvements in efficiency.• Produce reports and set KPI targets• Work Extended Hours during Peak Periods, as required on-callQualifications• Bilingual (English/French) • 4 or more years of experience in Call Center Management (travel Insurance experience a plus)• Effective communication skills • Solid ability to analyze call centre metrics • Strong problem solving skills • Results oriented • People management experience• Experience with creating KPIs, Budgets, reports, scheduling, reporting• Proefficient with Microsoft Office with advanced level in ExcellSummaryIf you think you would be a great fit for this position, please email your resume to Elise.Hofman@randstad.ca or Navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Fraud AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $18.70/hr (per the collective bargaining agreement, unionized position)- Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine the legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum of 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanourSummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Fraud Agent - Toronto"human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Fraud AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $18.70/hr (per the collective bargaining agreement, unionized position)- Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine the legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum of 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanourSummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Fraud Agent - Toronto"human forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Inside Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this July/August 2021.Advantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an Inside Sales representative:- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Inside Sales - Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about food? Do you like a challenge? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Inside Sales RepresentativeTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Toronto or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmFlexibility in schedule for work/life balanceStart this July/August 2021.Advantages- Competitive salary starting at $40,000 with uncapped commission- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individuals- Did we mention uncapped commission!ResponsibilitiesWhat you’ll do as an Inside Sales representative:- Establish favourable first impressions with potential partners by cold-calling and email introductions- Understand potential partners needs and communicate the value and benefits of joining an industry leader- Help expand the companies reach by making new sales- Collaborate within your team- Communicate effectively in English and FrenchQualifications- You're a go-getter!- You are fluent bilingual English and French- Confident in your abilities to build relationships- Strong computer skills- Comfortable handling rejection and overcoming objections- Experience in Sales is required- Post-secondary education is requiredSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Inside Sales - Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $40,000 per year
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $40,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to damini.hans-bali@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $40,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to damini.hans-bali@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $44,300 per year
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $44,300- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $44,300- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      • $45,000 - $57,000 per year
      Would you like to work with one of the largest insurance and wealth management groups in Canada? Our client is looking for customer service representatives to join their client relations team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you! The successful individual will:•be committed to providing genuine service, •build effective customer relationships and are the expert to talk to•be a team player and contribute towards the company’s success•work well under pressure and effectively deal with all clients•possess excellent communication skills so that clients receive accurate and value-added service from our department.Priority will be given to French Bilingual candidates, but English-only candidates will also be considered. If this sounds like you, keep reading and if you are interested, apply directly and/or email me your resume at navpreet.sandhu@randstad.ca. We thank all candidates but only those selected for an interview will be contacted. Advantages• WFH & then hybrid model after COVID restrictions have been lifted• English $45K - $52K BOE• French Bilinguals $50 - $57K BOE• $400 ergonomic allowance • Great working hours: Monday to Friday between 8 am to 5 pm • Paid training (around 4 weeks)• Product discounts• Defined Benefit Plan• Insurance after 3 months • Share purchase plan• Availability to further your education after 1 year of employmentResponsibilities• Respond to telephone calls from internal and external clients (approximately 40 calls a day)• Must be able to accurately answer questions on products with full understanding • Make decisions to facilitate the client’s request• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients and partners• Update basic information received from clients, such as address changes, PAC, name corrections, add notes and follow-ups for special handling. Use of the Workflow system todocument and submit change requests is required.Problem Solving•The CRS is empowered to assist clients to ensure a positive experience•Provide 1st line resolution to problems or know when and how to follow up with other internal staff for resolutions.Qualifications• Priority will be given to French Bilingual Candidates • College degree with a specialization (professional degree) and 2-3 years of relevant experience• Excellent verbal and written communication• Excellent ability to pass on knowledge (pedagogy and psychology)• Autonomy and excellent judgment• Analytical skills with attention to detail• Sense of priorities• Good stress management• Stellar training, ACS course (an asset)SummaryIf this sounds like you, apply directly and/or email me your resume at navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Would you like to work with one of the largest insurance and wealth management groups in Canada? Our client is looking for customer service representatives to join their client relations team. If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you! The successful individual will:•be committed to providing genuine service, •build effective customer relationships and are the expert to talk to•be a team player and contribute towards the company’s success•work well under pressure and effectively deal with all clients•possess excellent communication skills so that clients receive accurate and value-added service from our department.Priority will be given to French Bilingual candidates, but English-only candidates will also be considered. If this sounds like you, keep reading and if you are interested, apply directly and/or email me your resume at navpreet.sandhu@randstad.ca. We thank all candidates but only those selected for an interview will be contacted. Advantages• WFH & then hybrid model after COVID restrictions have been lifted• English $45K - $52K BOE• French Bilinguals $50 - $57K BOE• $400 ergonomic allowance • Great working hours: Monday to Friday between 8 am to 5 pm • Paid training (around 4 weeks)• Product discounts• Defined Benefit Plan• Insurance after 3 months • Share purchase plan• Availability to further your education after 1 year of employmentResponsibilities• Respond to telephone calls from internal and external clients (approximately 40 calls a day)• Must be able to accurately answer questions on products with full understanding • Make decisions to facilitate the client’s request• Resolve complaints from clients- within the guidelines provided.• Focus on building and maintaining excellent relationships with clients and partners• Update basic information received from clients, such as address changes, PAC, name corrections, add notes and follow-ups for special handling. Use of the Workflow system todocument and submit change requests is required.Problem Solving•The CRS is empowered to assist clients to ensure a positive experience•Provide 1st line resolution to problems or know when and how to follow up with other internal staff for resolutions.Qualifications• Priority will be given to French Bilingual Candidates • College degree with a specialization (professional degree) and 2-3 years of relevant experience• Excellent verbal and written communication• Excellent ability to pass on knowledge (pedagogy and psychology)• Autonomy and excellent judgment• Analytical skills with attention to detail• Sense of priorities• Good stress management• Stellar training, ACS course (an asset)SummaryIf this sounds like you, apply directly and/or email me your resume at navpreet.sandhu@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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