- Do You Have a Knack for Streamlining IT Workflows & Authoring Great Technical Documentation? Are you fluently Bilingual (English & French) with strong technical writing and analytical skills? Do you want to shape helpdesk standard operating procedures (SOPs) and knowledge bases for a major federal department? We are seeking a Helpdesk Process Optimization & Documentation Specialist to join an enterprise IT service organization in downtown Ottawa. In thisDo You Have a Knack for Streamlining IT Workflows & Authoring Great Technical Documentation? Are you fluently Bilingual (English & French) with strong technical writing and analytical skills? Do you want to shape helpdesk standard operating procedures (SOPs) and knowledge bases for a major federal department? We are seeking a Helpdesk Process Optimization & Documentation Specialist to join an enterprise IT service organization in downtown Ottawa. In this
