- We are seeking dedicated Intermediate Application Support Specialists to provide tier-1 and tier-2 technical help desk support for enterprise digital systems, web applications, and software platforms. In this role, you will act as the primary point of contact for end-users, handling phone and email inquiries, tracking tickets, and troubleshooting technical issues. Working closely with specialized technical teams and non-technical end-users, you will ensureWe are seeking dedicated Intermediate Application Support Specialists to provide tier-1 and tier-2 technical help desk support for enterprise digital systems, web applications, and software platforms. In this role, you will act as the primary point of contact for end-users, handling phone and email inquiries, tracking tickets, and troubleshooting technical issues. Working closely with specialized technical teams and non-technical end-users, you will ensure
- Reporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2support to end users, ensuring a high degree of customer satisfaction regarding member expectations and servicelevel commitments. The role is highly customer focused, and is responsible for providing training, repair, advice,and support to units in the areas of installation, configuration and end-user problem resolution of technicalissues.AdvantagesPReporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2support to end users, ensuring a high degree of customer satisfaction regarding member expectations and servicelevel commitments. The role is highly customer focused, and is responsible for providing training, repair, advice,and support to units in the areas of installation, configuration and end-user problem resolution of technicalissues.AdvantagesP
