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        • Toronto, Ontario
        • Contract
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:April 26th, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17-18/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Ontariohuman forward.
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:April 26th, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17-18/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Ontariohuman forward.
        • Toronto, Ontario
        • Contract
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:April 26th, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.
        Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent Bilingual communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.Job Title:Bilingual (English/French) Customer Service and Technical Support RepresentativeLocation:Remote - work from home - anywhere in OntarioStart Date:April 26th, 2021Contract Details:4 month contract (possibility of extension)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate:$19.50/hourAdvantages- Great opportunity to start the new year with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 3 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries in English and French regarding clients online insurance and benefits accounts- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Bilingual language skills in English and French- Minimum 2 years previous experience in Customer service or Call Centre is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Bilingual Remote - Ontariohuman forward.
        • Toronto, Ontario
        • Contract
        Our top banking client is hiring a tech recruiter for a 6 month contract with long term potential. Excellent opportunity for recruiters with a solid database of developers and tech professional. Amazing team to work with and take your career to the next level.Opportunity to gain further experience in corporate recruitment within the banking sectorAdvantages6 month contract with long term potential$38-46/hrWork in the banking industryResponsibilities- Responsible for full end to end recruitment support and consultations related to one designated business line- Provide consultation, advice and recruitment support to hiring managers- liaise with industry organizations, recruitment vendors and candidates- Independently generate candidate flow through a variety of sourcing channels, including: internal postings, internet recruiting, proactive networking, employee referrals, researching and initiating other channels as appropriate- Identify appropriate sources and work with these sources to attract qualified candidates- Develop cost effective, efficient, creative and innovative solutions to sourcing challenges- Educate, consult and transfer knowledge of staffing processes, diversity, interviewing skills and legislation to hiring managers- Screen resumes and/or conduct telephone interviews to ensure candidates meet minimum recruitment criteria- Conduct interviews, provide support and counsel to hiring managers throughout the interviewing process- Gather and provide feedback/recommendations to both the candidate and hiring manager regarding strengths and development needs of the candidate to determine and select the most qualified candidate- Manage information and recruitment process through the Applicant Tracking System (People-Click)- Participate in special staffing oriented projects as requiredQualifications experience recruiting for positions up to Executive/Managing Director level- University Bachelor’s Degree- Possess or working towards AIRS Professional Recruiter Certification- Possess or working towards Certified Human Resources Management (CHRP) certificate – would be an asset- Experience working with e-Recruitment tools and behavioural based InterviewsSkills and Competencies:- Strong sourcing skills to locate candidates with rare skill sets- Excellent relationship building skills and proven ability to provide value added consultative service- Strong client service orientationSummaryPartners with HR and business leaders to establish a solid practice in support of the talent strategy for the respective business group. Acting as first point of contact and supporting the business to oversee the recruitment workflow.
        Our top banking client is hiring a tech recruiter for a 6 month contract with long term potential. Excellent opportunity for recruiters with a solid database of developers and tech professional. Amazing team to work with and take your career to the next level.Opportunity to gain further experience in corporate recruitment within the banking sectorAdvantages6 month contract with long term potential$38-46/hrWork in the banking industryResponsibilities- Responsible for full end to end recruitment support and consultations related to one designated business line- Provide consultation, advice and recruitment support to hiring managers- liaise with industry organizations, recruitment vendors and candidates- Independently generate candidate flow through a variety of sourcing channels, including: internal postings, internet recruiting, proactive networking, employee referrals, researching and initiating other channels as appropriate- Identify appropriate sources and work with these sources to attract qualified candidates- Develop cost effective, efficient, creative and innovative solutions to sourcing challenges- Educate, consult and transfer knowledge of staffing processes, diversity, interviewing skills and legislation to hiring managers- Screen resumes and/or conduct telephone interviews to ensure candidates meet minimum recruitment criteria- Conduct interviews, provide support and counsel to hiring managers throughout the interviewing process- Gather and provide feedback/recommendations to both the candidate and hiring manager regarding strengths and development needs of the candidate to determine and select the most qualified candidate- Manage information and recruitment process through the Applicant Tracking System (People-Click)- Participate in special staffing oriented projects as requiredQualifications experience recruiting for positions up to Executive/Managing Director level- University Bachelor’s Degree- Possess or working towards AIRS Professional Recruiter Certification- Possess or working towards Certified Human Resources Management (CHRP) certificate – would be an asset- Experience working with e-Recruitment tools and behavioural based InterviewsSkills and Competencies:- Strong sourcing skills to locate candidates with rare skill sets- Excellent relationship building skills and proven ability to provide value added consultative service- Strong client service orientationSummaryPartners with HR and business leaders to establish a solid practice in support of the talent strategy for the respective business group. Acting as first point of contact and supporting the business to oversee the recruitment workflow.
        • Toronto, Ontario
        • Contract
        • $40.00 - $60.00 per hour
        Are you looking for an assignment starting immediately? Do you have recruiter experience of supporting technical positions in a fast-paced work environment? We're currently looking for an IT Recruiter for a short-term contract (high possibilities of extension) with a competitive pay rate! Advantages• Title: Recruiter • Duration: ASAP • Location: Work from Home• Pay: $40-$55/hrResponsibilities• Sourcing talent• Share CVs with the company HR business• HR Screening of talent• Set up interviews• Close candidates• Work with the team to extend offers Qualifications• Undergraduate Degree in Human Resources • 3-5 years of tech positions recruiting experience • Advanced computer skills in Microsoft Office: Word, Excel, PowerPoint • Experience using tools: SuccessFactors, excel, Linkedin• Ideally individual will have own Linkedin licenseSummaryIf you're interested in IT recruiting opportunities working remotely, please apply ASAP.
        Are you looking for an assignment starting immediately? Do you have recruiter experience of supporting technical positions in a fast-paced work environment? We're currently looking for an IT Recruiter for a short-term contract (high possibilities of extension) with a competitive pay rate! Advantages• Title: Recruiter • Duration: ASAP • Location: Work from Home• Pay: $40-$55/hrResponsibilities• Sourcing talent• Share CVs with the company HR business• HR Screening of talent• Set up interviews• Close candidates• Work with the team to extend offers Qualifications• Undergraduate Degree in Human Resources • 3-5 years of tech positions recruiting experience • Advanced computer skills in Microsoft Office: Word, Excel, PowerPoint • Experience using tools: SuccessFactors, excel, Linkedin• Ideally individual will have own Linkedin licenseSummaryIf you're interested in IT recruiting opportunities working remotely, please apply ASAP.
        • Toronto, Ontario
        • Contract
        Our client is looking for Front-end developers with 5 years of experience including experience with AODA. For this role you must have experience with Front end technologies such as React, Redux, Javascript, JQuery an dHTML5. You must also have experience with Cloud (AWS preferred) You must also have hands on CMS experience as well as at least 3 years of experience in website accessibility projects and creating accessible content in accordance with accessibility standards for websites, documents, or other digital assets. AdvantagesThese positions will all be remote, and 6 months long (with the possibility of extension). ResponsibilitiesAs a Front-end developer with AODA experience you must have experience building scalable, reliable, resilient, secure systems that are built open source with cloud first architecture. you will have experience implementing responsible web and/or mobile design principles using the latest technologies. This is an Agile team with Designers and Product Owners, you will also commit to the ever-evolving CI/CD chain and working templates and work with technologies such as AWS, as well as clients/vendors.QualificationsQualifications:3+ years as a Front End Developer Experience as a Front-end Developer with AODA is a must3+ years with React, Redux, Jaascript, JQuery and HTML53 years in website accessibility projects and creating accessible content in accordance with accessibility standards for websites, documents, or other digital assetsExperience with Cloud (AWS Preferred)Hands-on experience with any CMS (AEM preferred)Experience with CSS and CSS frameworks such as Bootstrap, Foundation and Sass.Experience with CI/CD using Jenkins or Circle CI or Travis. Excellent Communication SkillsExperience with styling components Strong knowledge of front-end development tools and programming languages, and preferably have experience working with cloud technologiesUnderstand applicable laws and regulations (i.e. AODA, Accessible Canada Act and the Human Rights Code). Experience with applying the W3C WCAG 2.0 Level A & AA web content accessibility standards and guidelines. SummaryIf you or anyone you know is qualified and an experienced Front-end Developer with AODA, and is interested in working remotely on a 6 month contract , please apply today
        Our client is looking for Front-end developers with 5 years of experience including experience with AODA. For this role you must have experience with Front end technologies such as React, Redux, Javascript, JQuery an dHTML5. You must also have experience with Cloud (AWS preferred) You must also have hands on CMS experience as well as at least 3 years of experience in website accessibility projects and creating accessible content in accordance with accessibility standards for websites, documents, or other digital assets. AdvantagesThese positions will all be remote, and 6 months long (with the possibility of extension). ResponsibilitiesAs a Front-end developer with AODA experience you must have experience building scalable, reliable, resilient, secure systems that are built open source with cloud first architecture. you will have experience implementing responsible web and/or mobile design principles using the latest technologies. This is an Agile team with Designers and Product Owners, you will also commit to the ever-evolving CI/CD chain and working templates and work with technologies such as AWS, as well as clients/vendors.QualificationsQualifications:3+ years as a Front End Developer Experience as a Front-end Developer with AODA is a must3+ years with React, Redux, Jaascript, JQuery and HTML53 years in website accessibility projects and creating accessible content in accordance with accessibility standards for websites, documents, or other digital assetsExperience with Cloud (AWS Preferred)Hands-on experience with any CMS (AEM preferred)Experience with CSS and CSS frameworks such as Bootstrap, Foundation and Sass.Experience with CI/CD using Jenkins or Circle CI or Travis. Excellent Communication SkillsExperience with styling components Strong knowledge of front-end development tools and programming languages, and preferably have experience working with cloud technologiesUnderstand applicable laws and regulations (i.e. AODA, Accessible Canada Act and the Human Rights Code). Experience with applying the W3C WCAG 2.0 Level A & AA web content accessibility standards and guidelines. SummaryIf you or anyone you know is qualified and an experienced Front-end Developer with AODA, and is interested in working remotely on a 6 month contract , please apply today
        • Toronto, Ontario
        • Permanent
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Toronto, Ontario (GTA)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: April 26, 2021AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan ResponsibilitiesAs a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to mina.albaghdadi@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual Technical Support Representative (English & French)Start date: April 26, 2021 Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts)
        Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Toronto, Ontario (GTA)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: April 26, 2021AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan ResponsibilitiesAs a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to mina.albaghdadi@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual Technical Support Representative (English & French)Start date: April 26, 2021 Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts)
        • Toronto, Ontario
        • Permanent
        Are you an IT Service Manager with 5+ years' experience in a leadership role , who is motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends? Look no further! We are currently seeking a Senior IT Service Manager with an strong MSP/infrastructure technical background ready to be apart of a dream team!Advantages-The opportunity to learn and grow in your role with eventual aspirations of growing into a Director level position with the company.-Tight knit team that supports one another full circle. Responsibilities-Accountable for 20 individuals for team member resources. Level 1 and Level 2 team with leads and supervisor. -Ensure operating standards (ITIL) are met and business objectives are achieved.·Develop relationships with assigned clients and organizations to assess their business goals and align technology to support those goals.·Attend senior management meetings to help provide directions in offerings.-Assist HR in resolving interpersonal team disputes.·Drive internal document management organization so information is easily found and accessible to the right teams.·Provide client assessment service packages during meetings or presentations.-Offer innovative solutions that meet clients needs while remaining cost effective in the service catalogue.·Works with HR to manage and assess the performance of Level 1 and Level 2 staff members who specialize in support, and installation.-Identifies staffing needs and works with human resources colleagues to pursue the hiring process .·Work with customer manager to support clients in meeting their business objectives and goals and to develop Client IT Budgets to meet their business objectives.·Hold weekly regular service delivery reviews/meeting·Perform regular issue trend reports to identify service deficiencies and opportunities-Ensure that all SLA’s are met and take actions to correct when not met as per ITIL standard·Document project deliverables, timelines, charters, costing (with director approval)-Ensure operations training documentation is current and readily available. ·Follow process management discipline for change management of all systems managed per ITIL Standard -Lead continuous improvement of IT service processes and documentation in accordance with IT standards. Act as an escalation point to work with the ops supervisor or L2 supervisor to:·Maintains familiarity with current and upcoming IT equipment, services, and other developments·Managing incidents where required: Coordinates troubleshooting, support, and service for equipment and networks when necessary.·Oversee / Produce Report- incident investigation to find root causes, then put high-quality remediation plans into action. (Post mortem investigations).-Ensure changes take place with proper testing, monitoring and implementation. Qualifications-Degree in Computer or Management Science-Strong MSP/Technical Infrastructure background-ITIL Foundation -5 + years of experience in an IT leadership role-5 + years of experience in people management position-BCP and Disaster Recovery related experience-Ability to provide high level guidance of projects typically focused on a specific product, system, application of moderate scope and complexity. SummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly Hard We will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other Happiness We are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.Please apply directly to megan.leblanc@randstad.ca
        Are you an IT Service Manager with 5+ years' experience in a leadership role , who is motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends? Look no further! We are currently seeking a Senior IT Service Manager with an strong MSP/infrastructure technical background ready to be apart of a dream team!Advantages-The opportunity to learn and grow in your role with eventual aspirations of growing into a Director level position with the company.-Tight knit team that supports one another full circle. Responsibilities-Accountable for 20 individuals for team member resources. Level 1 and Level 2 team with leads and supervisor. -Ensure operating standards (ITIL) are met and business objectives are achieved.·Develop relationships with assigned clients and organizations to assess their business goals and align technology to support those goals.·Attend senior management meetings to help provide directions in offerings.-Assist HR in resolving interpersonal team disputes.·Drive internal document management organization so information is easily found and accessible to the right teams.·Provide client assessment service packages during meetings or presentations.-Offer innovative solutions that meet clients needs while remaining cost effective in the service catalogue.·Works with HR to manage and assess the performance of Level 1 and Level 2 staff members who specialize in support, and installation.-Identifies staffing needs and works with human resources colleagues to pursue the hiring process .·Work with customer manager to support clients in meeting their business objectives and goals and to develop Client IT Budgets to meet their business objectives.·Hold weekly regular service delivery reviews/meeting·Perform regular issue trend reports to identify service deficiencies and opportunities-Ensure that all SLA’s are met and take actions to correct when not met as per ITIL standard·Document project deliverables, timelines, charters, costing (with director approval)-Ensure operations training documentation is current and readily available. ·Follow process management discipline for change management of all systems managed per ITIL Standard -Lead continuous improvement of IT service processes and documentation in accordance with IT standards. Act as an escalation point to work with the ops supervisor or L2 supervisor to:·Maintains familiarity with current and upcoming IT equipment, services, and other developments·Managing incidents where required: Coordinates troubleshooting, support, and service for equipment and networks when necessary.·Oversee / Produce Report- incident investigation to find root causes, then put high-quality remediation plans into action. (Post mortem investigations).-Ensure changes take place with proper testing, monitoring and implementation. Qualifications-Degree in Computer or Management Science-Strong MSP/Technical Infrastructure background-ITIL Foundation -5 + years of experience in an IT leadership role-5 + years of experience in people management position-BCP and Disaster Recovery related experience-Ability to provide high level guidance of projects typically focused on a specific product, system, application of moderate scope and complexity. SummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly Hard We will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other Happiness We are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.Please apply directly to megan.leblanc@randstad.ca
        • Markham, Ontario
        • Permanent
        Our client, a best-practices-driven Enterprise SaaS company working in the human performance space is looking for a Senior Full Stack Developer - .NET Core, Angular, Markham or Remote to join their growing team.The successful Senior Full Stack Developer - .NET Core, Angular, Markham or Remote candidate will have considerable experience building complex web applications in .NET Core, ASP.NET Core, and Angular.Candidates must be based in and legally eligible to work for any employer in Canada. 2 Managerial references required; Criminal, Credit, and Education backchecks may be required.AdvantagesWork with a dynamic team on an innovative product in the human performance space. Our client offers a competitive salary and benefits package. ResponsibilitiesThe successful Senior Full Stack Developer - .NET Core, Angular, Markham or Remote candidate will have extensive experience building complex web applications in .NET Core, ASP.NET Core, and Angular. Candidates will ideally have experience with multi-instance SaaS and should have a strong grasp of architectural concepts and should have experience driving and improving the application architecture. QualificationsMUST-HAVE QUALIFICATIONSC#.NET / Visual Studio / Team Services Greater than 8 yearsASP.NET Core - 2-3 years.NET Core - 2-3 yearsExperience with multi-tier architecture - 5-8 yearsMulti-instance SaaS experience - 2-3 yearsSQL Server 2014 and 2017 - 5-8 yearsAngular 2+ - 2-3 yearsBuilding Web API platforms - 3-5 yearsGit or similar - 3-5 yearsDegree in CompSci or equivalent - 5-8 yearsCrisp and clear communication skills - 5-8 yearsNICE-TO-HAVE QUALIFICATIONSResponsive Design / Mobile Web Development 2-3 yearsDocker - 2-3 yearsEntity, nHibernate, or similar - 5-8 yearsLESS or SASS or similar - 5-8 yearsSummaryAre you a Senior Full Stack Developer - .NET Core, Angular, Markham or Remote looking to join a dynamic team? Apply today!
        Our client, a best-practices-driven Enterprise SaaS company working in the human performance space is looking for a Senior Full Stack Developer - .NET Core, Angular, Markham or Remote to join their growing team.The successful Senior Full Stack Developer - .NET Core, Angular, Markham or Remote candidate will have considerable experience building complex web applications in .NET Core, ASP.NET Core, and Angular.Candidates must be based in and legally eligible to work for any employer in Canada. 2 Managerial references required; Criminal, Credit, and Education backchecks may be required.AdvantagesWork with a dynamic team on an innovative product in the human performance space. Our client offers a competitive salary and benefits package. ResponsibilitiesThe successful Senior Full Stack Developer - .NET Core, Angular, Markham or Remote candidate will have extensive experience building complex web applications in .NET Core, ASP.NET Core, and Angular. Candidates will ideally have experience with multi-instance SaaS and should have a strong grasp of architectural concepts and should have experience driving and improving the application architecture. QualificationsMUST-HAVE QUALIFICATIONSC#.NET / Visual Studio / Team Services Greater than 8 yearsASP.NET Core - 2-3 years.NET Core - 2-3 yearsExperience with multi-tier architecture - 5-8 yearsMulti-instance SaaS experience - 2-3 yearsSQL Server 2014 and 2017 - 5-8 yearsAngular 2+ - 2-3 yearsBuilding Web API platforms - 3-5 yearsGit or similar - 3-5 yearsDegree in CompSci or equivalent - 5-8 yearsCrisp and clear communication skills - 5-8 yearsNICE-TO-HAVE QUALIFICATIONSResponsive Design / Mobile Web Development 2-3 yearsDocker - 2-3 yearsEntity, nHibernate, or similar - 5-8 yearsLESS or SASS or similar - 5-8 yearsSummaryAre you a Senior Full Stack Developer - .NET Core, Angular, Markham or Remote looking to join a dynamic team? Apply today!

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