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    • Drummondville, Québec
    • Permanent
    Your challenge! Reporting to the Estimator Supervisor, the Estimator’s mission is to support the Sales team in the development of product selling prices, taking into account manufacturing costs, volume, logistics costs and any other condition that may affect profitability. Also, your good knowledge of the manufacturing process and the business sectors allows you to establish an adequate and rigorous pricing for our customers. Finally, you have a key role in managing our various discount programs and you continually adapt to internal/external changes in order to make the product offering as profitable as possible and to effectively meet the needs of the Sales Department.Why choose Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Your individual responsibilities Establish pricing with rigor and impartialityValidate and process pricing information in a timely and accurate mannerMaintain pricesEnforce business rulesMake the product offering as profitable as possibleIdentify exception situations and ensure that you involve your supervisorAccurately and diligently perform your work in accordance with the business objectives set forth by your managerOrganize all of your activities to effectively and efficiently meet the needs of the Sales DepartmentAdapt your work methods according to internal and external needs and changesYour experiences and strengths Studies in business administration (DEC or BAC)Between 1 and 5 years of experience in the industryExcellent expertise in the manufacturing process and a good knowledge of the business sectorsUnparalleled rigor in achieving the required deliverablesThe ability to address issues and problems by putting forward solutionsAbility to quickly grasp customer needsWillingness and ability to satisfy the needs of current and future customersAbility to accompany and advise business partners in the analysis of their needs and the search for solutionsThe ability to act and react quickly while handling several requests at the same timeA strong sense of responsibilityFluency in French and EnglishGood knowledge of the Office suite (Excel, Word, PowerPoint)Knowledge of SAP or other ERP software (an asset) #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    Your challenge! Reporting to the Estimator Supervisor, the Estimator’s mission is to support the Sales team in the development of product selling prices, taking into account manufacturing costs, volume, logistics costs and any other condition that may affect profitability. Also, your good knowledge of the manufacturing process and the business sectors allows you to establish an adequate and rigorous pricing for our customers. Finally, you have a key role in managing our various discount programs and you continually adapt to internal/external changes in order to make the product offering as profitable as possible and to effectively meet the needs of the Sales Department.Why choose Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Your individual responsibilities Establish pricing with rigor and impartialityValidate and process pricing information in a timely and accurate mannerMaintain pricesEnforce business rulesMake the product offering as profitable as possibleIdentify exception situations and ensure that you involve your supervisorAccurately and diligently perform your work in accordance with the business objectives set forth by your managerOrganize all of your activities to effectively and efficiently meet the needs of the Sales DepartmentAdapt your work methods according to internal and external needs and changesYour experiences and strengths Studies in business administration (DEC or BAC)Between 1 and 5 years of experience in the industryExcellent expertise in the manufacturing process and a good knowledge of the business sectorsUnparalleled rigor in achieving the required deliverablesThe ability to address issues and problems by putting forward solutionsAbility to quickly grasp customer needsWillingness and ability to satisfy the needs of current and future customersAbility to accompany and advise business partners in the analysis of their needs and the search for solutionsThe ability to act and react quickly while handling several requests at the same timeA strong sense of responsibilityFluency in French and EnglishGood knowledge of the Office suite (Excel, Word, PowerPoint)Knowledge of SAP or other ERP software (an asset) #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    • Brandon, Manitoba
    • Permanent
    • $15.00 per hour
    Are you a customer service representative looking for a new opportunity within the retail/fashion space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team, working from home permanently in Manitoba or Saskatchewan. This role is a full time permanent position with an ASAP start date. **Please note, this role is working from home permanently in Manitoba or Saskatchewan and will require a hard-wired Internet connection (via an Ethernet and/or LAN cable)**The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full time position, requiring fully open availability 24/7. You will be scheduled to work 42.5 hours a week, 5 days a week. There is a lot of optional overtime if desired.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Guaranteed 42.5 hours a week- Permanently working from home from Manitoba and/or Saskatchewan- Full time permanent role- ASAP start date- Working as part of a super friendly and cohesive team- $15.00/hourly - Equipment provided- Accumulate vacation from the 3rd month of hiring- Immediate access to medical care service- Social benefits after 6 months (medication, dental, vision, life insurance plans and travel) - Work attendance bonus of $ 500 for 6 months of continuous service (conditions apply)Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role- Call center / contact center work experience is an asset- Excellent communication skills both written and verbal- Great computer skills including- Well organized and motivated- Must be comfortable working from home permanently in Manitoba or SaskatchewanSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a customer service representative looking for a new opportunity within the retail/fashion space? Do you value customers and provide a high level of customer service? If so, then we may have the role for you. We are currently looking for a customer service representative (call center representative) to join our team, working from home permanently in Manitoba or Saskatchewan. This role is a full time permanent position with an ASAP start date. **Please note, this role is working from home permanently in Manitoba or Saskatchewan and will require a hard-wired Internet connection (via an Ethernet and/or LAN cable)**The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone. Other duties include but are not limited to:-- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredPlease note this is a full time position, requiring fully open availability 24/7. You will be scheduled to work 42.5 hours a week, 5 days a week. There is a lot of optional overtime if desired.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a company with an excellent culture - Guaranteed 42.5 hours a week- Permanently working from home from Manitoba and/or Saskatchewan- Full time permanent role- ASAP start date- Working as part of a super friendly and cohesive team- $15.00/hourly - Equipment provided- Accumulate vacation from the 3rd month of hiring- Immediate access to medical care service- Social benefits after 6 months (medication, dental, vision, life insurance plans and travel) - Work attendance bonus of $ 500 for 6 months of continuous service (conditions apply)Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Order management including processing PO's and creating invoices- Meet all internal targets / call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience - Handle any and all escalations - Administrative duties as requiredQualifications- A minimum of 2 years in a customer service orientated role- Call center / contact center work experience is an asset- Excellent communication skills both written and verbal- Great computer skills including- Well organized and motivated- Must be comfortable working from home permanently in Manitoba or SaskatchewanSummaryThe main responsibilities of this role is to respond to all customer and client inquiries via inbound phone If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Mississauga, Ontario
    • Permanent
    • $43,000 - $48,000 per year
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Bilingual 43k English onlyLocation: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary Bilingual- 43k Salary English only- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Bilingual 43k English onlyLocation: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary Bilingual- 43k Salary English only- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Mississauga, Ontario
    • Permanent
    • $48,000 per year
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Schenectady
    • Permanent
    Your challenge!Reporting to the Technical Supervisor, the Materials Technician's is the  key asset to making the customer's dream a tangible product by liaising between all departments and ensuring the machines can produce the requests. You use your SAP knowledge and understanding of the specificality of the equipment to deliver accurate material creation. You have a strong communication with design team and make sure you understand the project and client’s particularity, ensuring that material is completed on time, in accordance with user requests, quote and operation guidance. Your responsibilitiesCoordinate material creation phase with multiple departments such as; CSR, Design, Graphic and OperationVerify routing through validation of specsCreate and modify material in SAP​, confirming optimal machinery and plantSupport tooling ordering and/or Validate tooling is in place (dies, plates, inks)Under Sales & Operations governance, take charge of material transfer when needed​Maintain machine specifications and escalate to the governance committee if a change is required to exceed customer's requirements Receive production requests, filter and take corrective actions when necessarySupport design-related functions as required such as CAD drawingsYour background and strengthsEducation in related field or experience in a similar role SAP software knowledge would be considered an assetUnderstanding of corrugated and/or packaging industry is a definite assetGood attention to detailAbility to manage mandates autonomouslyAbility to proactively address issues and problems by proposing solutionsStrong analytical abilityExcellent organizational skills and versatilityTeamwork and ability to develop internal relations and contacts#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    Your challenge!Reporting to the Technical Supervisor, the Materials Technician's is the  key asset to making the customer's dream a tangible product by liaising between all departments and ensuring the machines can produce the requests. You use your SAP knowledge and understanding of the specificality of the equipment to deliver accurate material creation. You have a strong communication with design team and make sure you understand the project and client’s particularity, ensuring that material is completed on time, in accordance with user requests, quote and operation guidance. Your responsibilitiesCoordinate material creation phase with multiple departments such as; CSR, Design, Graphic and OperationVerify routing through validation of specsCreate and modify material in SAP​, confirming optimal machinery and plantSupport tooling ordering and/or Validate tooling is in place (dies, plates, inks)Under Sales & Operations governance, take charge of material transfer when needed​Maintain machine specifications and escalate to the governance committee if a change is required to exceed customer's requirements Receive production requests, filter and take corrective actions when necessarySupport design-related functions as required such as CAD drawingsYour background and strengthsEducation in related field or experience in a similar role SAP software knowledge would be considered an assetUnderstanding of corrugated and/or packaging industry is a definite assetGood attention to detailAbility to manage mandates autonomouslyAbility to proactively address issues and problems by proposing solutionsStrong analytical abilityExcellent organizational skills and versatilityTeamwork and ability to develop internal relations and contacts#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    • Newmarket, Ontario
    • Permanent
    • $16.00 per hour
    Are you passionate about customer service? Do you enjoy problem-solving? Do you enjoy working in a fast-paced environment? Are you looking for an opportunity to start your career? Then we have the job for you!Randstad is looking for Customer Service Representatives to work for a Financial company in the Newmarket area doing collections. This is a permanent, full-time position. To find out more read below!Start Date: Tuesday, January 25thType: Permanent Hours of Operation: Monday - Friday 8am - 8pmPay: $16 Location: Newmarket Work from home for the time beingEquipment provided by the client BenefitsVacation + Sick Days Advantages- Permanent opportunity- Full-time hours - Work from home - Equipment provided by the client - Benefits- Vacation days - Ability to grow and develop- Start your career!Responsibilities- Receive inbound calls from customers - Assist customers with any questions they may have about their accounts - Provide product knowledge on any services provided - Ensure notes are made on customers file after each transaction- Provide top notch service Qualifications- Customer service experience is required- Call center experience is an asset - Collections experience is an asset- Clear communication both verbally and written - Problem-solving and conflict resolution skills SummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Customer Service Representative - Newmarket Customer Service "Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Do you enjoy problem-solving? Do you enjoy working in a fast-paced environment? Are you looking for an opportunity to start your career? Then we have the job for you!Randstad is looking for Customer Service Representatives to work for a Financial company in the Newmarket area doing collections. This is a permanent, full-time position. To find out more read below!Start Date: Tuesday, January 25thType: Permanent Hours of Operation: Monday - Friday 8am - 8pmPay: $16 Location: Newmarket Work from home for the time beingEquipment provided by the client BenefitsVacation + Sick Days Advantages- Permanent opportunity- Full-time hours - Work from home - Equipment provided by the client - Benefits- Vacation days - Ability to grow and develop- Start your career!Responsibilities- Receive inbound calls from customers - Assist customers with any questions they may have about their accounts - Provide product knowledge on any services provided - Ensure notes are made on customers file after each transaction- Provide top notch service Qualifications- Customer service experience is required- Call center experience is an asset - Collections experience is an asset- Clear communication both verbally and written - Problem-solving and conflict resolution skills SummaryIf you are interested, apply now!1) Apply online2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Customer Service Representative - Newmarket Customer Service "Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Mississauga, Ontario
    • Permanent
    • $43,000 per year
    Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 43k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 43k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 43k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 43k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to Anastasia.kourniotis@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Mississauga, Ontario
    • Permanent
    • $43,000 - $48,000 per year
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you Bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem solving and problem resolution? Are you looking for career development? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known air ventilation control company in the Mississauga area in their call center. This is a permanent full time role with the potential for career growth and development. To find out more about this role, read below.Type: PermanentHours of Operation: Monday – Friday 8:00am – 5:00pmSalary: 48k Location: Hurontario and the 401 (Mississauga)In-Office Position Career growth and developmentBenefits VacationFree Costco MembershipAdvantages- Permanent opportunity - Full Time Hours (Monday – Friday 8:00am – 5:00pm – NO WEEKENDS)- 48k Salary- Lots of career growth and development - Training alongside the General Manager – Management Mentorship!- Free parking - Birthday Off Paid!- Team bonding/ Team Events- Free Costco Membership- Pay increases based on performance overtimeResponsibilitiesJob duties of a Bilingual Customer Service Representative are, but not limited to:- Take inbound calls from customer and clients- Answer to customers and clients emails- Providing quotes for products requested by customers/clients - Providing product knowledge to customers and clients - Keeping customers records up to date based on every interaction- Other admin duties at the direction of the General Manager- Providing top notch customer serviceQualifications- Bilingual in French and English (Oral and Written)- Min 1-year customer service - Friendly and outgoing personality - Manufacturing background is an asset- SAP & ERP is an assetSummaryIf this sound like you or someone you know, apply today!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention “Bilingual Customer Service Representative Mississauga”Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Winnipeg, Manitoba
    • Permanent
    Your Challenge! Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability toeffectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR workswith multiple departments within the company, including clients, distribution, and our sales team. Individual responsibilities Coordinating order progression from entry to delivery across  Canada and multiple manufacturing/converting mills, ensuring all orders are processes and delivered in a timely manner.Advise on product availability, order delivery dates, and other specific requests on an ad-hoc basis.Resolve and respond to incoming inquiries and concerns from customers, mills, and other internal departments promptly.Acting as a liaison between the departments.Ensure high quality customer service in a fast-paced, dynamic environment.Perform other related assigned duties as required. including clients, distribution, and our sales team. Experiences and strengths Client focused drive with a team centric spirit.Drive for continuous improvement and excellent planning/organizational skills.Rigor, perseverance, and adaptable with a positive attitude and highly motivated.Minimum 5 years of experience with progressive development.Experience in Customer Service a plus.Excellent interpersonal conflict resolution, and communication skills both verbal & written.Must possess a strong attention to detail and the ability to multitask and prioritize under pressure.Have a strong understanding of, or the ability to learn company products.Proficiency in Microsoft Excel & Word required, or other related programs.Experience in SAP a plus Core competencies defined for this job Client-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusHybrid work model Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women.#revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe
    Your Challenge! Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability toeffectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR workswith multiple departments within the company, including clients, distribution, and our sales team. Individual responsibilities Coordinating order progression from entry to delivery across  Canada and multiple manufacturing/converting mills, ensuring all orders are processes and delivered in a timely manner.Advise on product availability, order delivery dates, and other specific requests on an ad-hoc basis.Resolve and respond to incoming inquiries and concerns from customers, mills, and other internal departments promptly.Acting as a liaison between the departments.Ensure high quality customer service in a fast-paced, dynamic environment.Perform other related assigned duties as required. including clients, distribution, and our sales team. Experiences and strengths Client focused drive with a team centric spirit.Drive for continuous improvement and excellent planning/organizational skills.Rigor, perseverance, and adaptable with a positive attitude and highly motivated.Minimum 5 years of experience with progressive development.Experience in Customer Service a plus.Excellent interpersonal conflict resolution, and communication skills both verbal & written.Must possess a strong attention to detail and the ability to multitask and prioritize under pressure.Have a strong understanding of, or the ability to learn company products.Proficiency in Microsoft Excel & Word required, or other related programs.Experience in SAP a plus Core competencies defined for this job Client-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focusHybrid work model Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women.#revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe
    • Etobicoke, Ontario
    • Permanent
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Sarnia, Ontario
    • Permanent
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Sarnia, Ontario
    • Permanent
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Inside Sales Administrator / CSR located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales/order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Inside Sales Administrator / CSR role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Inside Sales Administrator / CSR located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales/order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Inside Sales Administrator / CSR role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Etobicoke, Ontario
    • Permanent
    • $16.00 per hour
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to Sincy Fathima at , sincy.fathima@randstad.ca , with subject line "Customer Service Representative - Toronto".SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to Sincy Fathima at , sincy.fathima@randstad.ca , with subject line "Customer Service Representative - Toronto".SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Sarnia, Ontario
    • Permanent
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Inside Sales Administrator / CSR located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales/order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Inside Sales Administrator / CSR role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Inside Sales Administrator / CSR located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales/order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Inside Sales Administrator / CSR role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Mississauga, Ontario
    • Permanent
    • $37,000 - $42,000 per year
    Boutique Associate in Mississauga!Do you have experience working in the retail industry? Do you have strong customer service experience and have strong organizational skills? Do you love to work in a fast-paced environment where you can make a big impact on the organization? Then we have an amazing PERMANENT opportunity for you!We are looking for a Boutique Associate for a PERMANENT opportunity in Mississauga. The company is the leading provider of North America Uniforms Boutique. The ideal candidate will have past experience in delivering high quality of customer service, able to handle face to face customer interaction and the ability to juggle multiple tasks and deadlines simultaneously. The successful candidate will join a warm, collaborative, welcoming team that feels like a family!Location: On site in MississaugaHours of Work: M-F 830 4pm, 30 min lunchPay: $37-42KAdvantagesWhat are the advantages as a Boutique Associate…- PERMANENT opportunity- Annual salary of $37-42K- Benefits (after 3 months)- Free parking- 2 weeks vacation- Salary is reviewed annually based on performance- Opportunities for future growth within the organization- Great company culture- Fast paced, dynamic position- Constant support from colleagues and managementResponsibilities- Measure and fit airline employees in correct garment and uniform sizes- Build and establish customer relationships- Champion our extensive line of products – dress wear and work wear included- Work with airline employees to understand their needs and recommend best solutions and professional fitting uniform pieces- Assist all airline employees with all aspects of order entry- Own the resolution of airline employee questions and resolve with urgency and good judgment- Keep apprised and be knowledgeable of products, services and uniform program policies and processes- Act as a ambassador by professionally representing the organization in accordance with our brand and service standards- Assist with order receiving and shipping processes as required- Personal/MotivationQualifications- Minimum of 3+ years of experience in a fast-paced retail setting- Education Level – High school diploma- Post-secondary degree an asset- Bilingual French is an asset- Ability to work independently and as part of a team.- Attention to detail, high degree of accuracy.- Time management skills and very organized- Ability to multi-task and a strong team player- You thrive on change, are flexible and always adaptable- Customer service skills; the ability to handle difficult customers- Candidates with any previous retail experience are also desirable- Excellent verbal and written communication skills- Polished presentation and interpersonal skills- Ability to effectively and professionally communicate with customers- Ability to actively listen to employees and exceed their expectations during all parts of the uniform fitting process- Enthusiastic and a confident demeanor- Ability to take instructions and interpret information- Exceptional organizational abilities, able to multitask while always ensuring an appreciation for the small details- Maintains strong product knowledgeSummaryHow to Apply?1. Send your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca2. Apply online at Randstad.ca today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Boutique Associate in Mississauga!Do you have experience working in the retail industry? Do you have strong customer service experience and have strong organizational skills? Do you love to work in a fast-paced environment where you can make a big impact on the organization? Then we have an amazing PERMANENT opportunity for you!We are looking for a Boutique Associate for a PERMANENT opportunity in Mississauga. The company is the leading provider of North America Uniforms Boutique. The ideal candidate will have past experience in delivering high quality of customer service, able to handle face to face customer interaction and the ability to juggle multiple tasks and deadlines simultaneously. The successful candidate will join a warm, collaborative, welcoming team that feels like a family!Location: On site in MississaugaHours of Work: M-F 830 4pm, 30 min lunchPay: $37-42KAdvantagesWhat are the advantages as a Boutique Associate…- PERMANENT opportunity- Annual salary of $37-42K- Benefits (after 3 months)- Free parking- 2 weeks vacation- Salary is reviewed annually based on performance- Opportunities for future growth within the organization- Great company culture- Fast paced, dynamic position- Constant support from colleagues and managementResponsibilities- Measure and fit airline employees in correct garment and uniform sizes- Build and establish customer relationships- Champion our extensive line of products – dress wear and work wear included- Work with airline employees to understand their needs and recommend best solutions and professional fitting uniform pieces- Assist all airline employees with all aspects of order entry- Own the resolution of airline employee questions and resolve with urgency and good judgment- Keep apprised and be knowledgeable of products, services and uniform program policies and processes- Act as a ambassador by professionally representing the organization in accordance with our brand and service standards- Assist with order receiving and shipping processes as required- Personal/MotivationQualifications- Minimum of 3+ years of experience in a fast-paced retail setting- Education Level – High school diploma- Post-secondary degree an asset- Bilingual French is an asset- Ability to work independently and as part of a team.- Attention to detail, high degree of accuracy.- Time management skills and very organized- Ability to multi-task and a strong team player- You thrive on change, are flexible and always adaptable- Customer service skills; the ability to handle difficult customers- Candidates with any previous retail experience are also desirable- Excellent verbal and written communication skills- Polished presentation and interpersonal skills- Ability to effectively and professionally communicate with customers- Ability to actively listen to employees and exceed their expectations during all parts of the uniform fitting process- Enthusiastic and a confident demeanor- Ability to take instructions and interpret information- Exceptional organizational abilities, able to multitask while always ensuring an appreciation for the small details- Maintains strong product knowledgeSummaryHow to Apply?1. Send your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca2. Apply online at Randstad.ca today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $44,000 - $46,000 per year
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $44,000 - $46,000 per year
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    JOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 10th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa area)When?- Training starts January 10th, 2022Hours of Operation:Monday - Sunday8 AM - 12 AM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hourJanuary 10th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    JOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 10th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa area)When?- Training starts January 10th, 2022Hours of Operation:Monday - Sunday8 AM - 12 AM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hourJanuary 10th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Brossard, Québec
    • Permanent
    • $42,000 per year
    Position: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearWe are looking for a Customer Service Advisor for a large company with a worldwide presence specializing in the retail industry. Their head office is Brossard.For this position, we are looking for a bilingual person who has experience in customer service over the telephone and in office automation. It is certain that experience or a strong interest in the field of fashion and retail is an assetThis position is primarily responsible for managing a high volume of inbound calls, emails and chat from customers with questions about the services offered, their online orders or their delivery.Advantages- Small team, very united- Face-to-face position, in Brossard- Comprehensive benefits- Day and week schedule- Be part of a company known throughout the worldResponsibilities• Provide exceptional service and a seamless, friendly experience on all matters to customers. This includes questions related to the use of the website, placing orders for the customer, availability, schedules, returns, shipping policies and processes as well as general and current information regarding orders, products, etc.• Ensures all SLA goals are met, including 80% of calls answered within 20 seconds.• Offers alternative product choices and options when needed, sells additional productsas soon as possible.• Documents every call, chat and e-mail taken and efficiently uses our order managementSystem as well as a customer service communication platform to manage daily lifeprocess• Manages certain contacts with the e-commerce fulfillment center to handle order exceptions• Works closely with the manager or manager and informs them accordingly of any concerns,customer questions, shipping issues, etc.Qualifications• Experience in a call center• Having experience in the fashion industry is an asset• Able to work flexible hours including holidays, overtime and Saturdays as required.• Fluency in Canadian French and English is essential.• Strong telephone and customer service skills.• Excellent written skills to respond to emails and live chatso Comfortable working in multiple systems (order management system, communication software, website, carrier tracking, etc.)• Basic knowledge of MS Excel, Word and Outlook.• Ability to use effective questioning techniques to get to the root cause / question as quicklyas possible in order to understand and resolve the issues.• Must have excellent interpersonal communication skills and the ability to work effectively withall office staff as well as various customer personality types to meet their needs.and in a team environment, with minimal supervision.• Friendly, courteous, service oriented, professional, sociable• Remain calm and professional with the ability to defuse stressful situations• Attention to detail while seeking practical solutions and constantly maintaining a positive attitude• Team player with an “I can do” attitude• Who can work in a fast-paced environment.• Ability to market and sell expertly• Ability to make practical and sound decisions independently and to contribute recommendations for problem-solvingSummaryPosition: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf this position interests you, you can send us your updated CV to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Position: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearWe are looking for a Customer Service Advisor for a large company with a worldwide presence specializing in the retail industry. Their head office is Brossard.For this position, we are looking for a bilingual person who has experience in customer service over the telephone and in office automation. It is certain that experience or a strong interest in the field of fashion and retail is an assetThis position is primarily responsible for managing a high volume of inbound calls, emails and chat from customers with questions about the services offered, their online orders or their delivery.Advantages- Small team, very united- Face-to-face position, in Brossard- Comprehensive benefits- Day and week schedule- Be part of a company known throughout the worldResponsibilities• Provide exceptional service and a seamless, friendly experience on all matters to customers. This includes questions related to the use of the website, placing orders for the customer, availability, schedules, returns, shipping policies and processes as well as general and current information regarding orders, products, etc.• Ensures all SLA goals are met, including 80% of calls answered within 20 seconds.• Offers alternative product choices and options when needed, sells additional productsas soon as possible.• Documents every call, chat and e-mail taken and efficiently uses our order managementSystem as well as a customer service communication platform to manage daily lifeprocess• Manages certain contacts with the e-commerce fulfillment center to handle order exceptions• Works closely with the manager or manager and informs them accordingly of any concerns,customer questions, shipping issues, etc.Qualifications• Experience in a call center• Having experience in the fashion industry is an asset• Able to work flexible hours including holidays, overtime and Saturdays as required.• Fluency in Canadian French and English is essential.• Strong telephone and customer service skills.• Excellent written skills to respond to emails and live chatso Comfortable working in multiple systems (order management system, communication software, website, carrier tracking, etc.)• Basic knowledge of MS Excel, Word and Outlook.• Ability to use effective questioning techniques to get to the root cause / question as quicklyas possible in order to understand and resolve the issues.• Must have excellent interpersonal communication skills and the ability to work effectively withall office staff as well as various customer personality types to meet their needs.and in a team environment, with minimal supervision.• Friendly, courteous, service oriented, professional, sociable• Remain calm and professional with the ability to defuse stressful situations• Attention to detail while seeking practical solutions and constantly maintaining a positive attitude• Team player with an “I can do” attitude• Who can work in a fast-paced environment.• Ability to market and sell expertly• Ability to make practical and sound decisions independently and to contribute recommendations for problem-solvingSummaryPosition: Customer Service Advisor - RetailSchedule: Monday to Friday 8 a.m. to 5 p.m.Location: face-to-face in BrossardSalary: $ 42,000 per yearIf this position interests you, you can send us your updated CV to karell.fucile@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $45,000 - $52,000 per year
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 45k to 52k per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 45k to 52k per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Lancaster
    • Permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Your responsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAPYour background and strengthsHigh school diploma or equivalentCustomer service experience is a definite assetProven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Your responsibilitiesProactively respond to customer needs in a timely mannerIntegrate and adhere to changes to ensure accounts are properly manageCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityCommit to supporting business objectivesWork closely with different departments involved in new product launchesWhen requested, create reports to monitor KPIsFrom time to time, participate in special projects related to customer careSupport and engage in cross training to support activities of the departmentAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.Timely handling and resolution of customer complaintsAbility to identify potential issues and proactiveness to managing themCapacity to accurately treat data consistently throughout the different functions of SAPYour background and strengthsHigh school diploma or equivalentCustomer service experience is a definite assetProven track record of providing world class customer servicePositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an assetProven track record in problem solving and ability to deliver high service results in a changing environmentAdaptability and time management #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe. 
    • St-Bruno, Québec
    • Permanent
     Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
     Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    • Sarnia, Ontario
    • Permanent
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint-Laurent, Québec
    • Permanent
    • $20.51 per hour
    Are you looking for an opportunity to test your communication and negotiation skills? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion and SALES skills !!!Salary: $ 40,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: As soon as possible #workfromhome #jobalert #salesrepresentative #retention #loyaltyagent #remotesalesrepresentative Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 40,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: As soon as possible Are you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for an opportunity to test your communication and negotiation skills? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion and SALES skills !!!Salary: $ 40,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: As soon as possible #workfromhome #jobalert #salesrepresentative #retention #loyaltyagent #remotesalesrepresentative Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 40,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: As soon as possible Are you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Dubreuilville, Ontario
    • Permanent
    • $19 per year
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa and Gatineau) When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy,fathima@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$18.50 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa and Gatineau) When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy,fathima@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$18.50 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gatineau, Québec
    • Permanent
    • $19 per year
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa and Gatineau) When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy,fathima@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$18.50 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 1st, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa and Gatineau) When?- Training starts February 1st, 2022Hours of Operation:Monday - Sunday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy,fathima@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$18.50 per hourFebruary 1st, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Etobicoke, Ontario
    • Permanent
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$17.50 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$17.50 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Sarnia, Ontario
    • Permanent
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and managing customer orders?Have you had previous ERP system experience?Do you enjoy interacting with lots of people and departments daily?If this sounds like you, we've got an exciting PERMANENT opportunity as an Order Entry / Customer Service Representative located in Sarnia, ON.The CSR role is responsible for managing all incoming customer calls/orders and ensuring fulfillment of customer orders.Advantages- Monday-Friday (8:00am-5:00pm), NO WEEKENDS- Competitive annual salary - $22.00 - $30.00/hour depending on experience- Working on-site for a well known, reputable company- Fantastic team-oriented environment- Excellent benefits coverage including health, dental, vision, RRSP matching and quarterly bonusResponsibilities- Responds to basic customer inquires regarding products, provides quotes, and handles order entry- Places customer orders via telephone, fax, email, electronic methods, or walk-in (i.e. counter sales)- Negotiates the sale price and purchase price, within certain parameters- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements- Orders items to ensure appropriate inventory levels are maintained for customers- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory- Determines the most cost effective shipping method for customer orders- Partners with Account Representatives to ensure customer satisfaction- Expedites back orders, pull inventory and prepare order for shipment to customers/customer returns if needed• Performs other duties as assignedQualifications- Minimum 3 years of experience in a customer service and/or inside sales / order entry position- Strong organization and attention to detail required- Strong communication - including written, verbal, and listening skills- Ability to multi-task, reliable and excellent time management skills - Basic to intermediate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet- Mechanical aptitude and product knowledge is preferredSummaryIf you are interested in the Order Entry / Customer Service Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Lauren.3) You can also email: saudia.yusuf@randstad.ca AND lauren.campana@randstad.caOur services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • St-Bruno, Québec
    • Permanent
    Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    Your challenge! We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team. Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment based on knowledge sharing and the recognition of individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages! Individual responsibilities Tools adoption and training Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.Coach and train users through updates and enhancements to the tools.Challenge effectiveness and usage and guide activities related to enhancement opportunitiesWork with internal partners to develop a sustainable training program for commercial team Ticket management (escalate and follow-up as needed in support of Key User) Business analytics Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors Tools enhancement Support end to end process and enhancement of the sales tools in collaboration with IT and CX teamsParticipate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)Test and provide feedback on future versions of the applicationWork closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s Experiences and strengths 5-7 years’ experience in sales, marketing, business intelligenceBachelor’s Degree RequiredStrong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)Knowledge of C4C software environments is an assetAbility to define and clearly explain conceptual solutions.Strong aptitude to recognize opportunities for improvement and take appropriate actionDemonstrated leadership abilities and results orientationExcellent organizational and time management skillsStrong communication/presentation skillsBilingual (written and oral) in English and French.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
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