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7 jobs found for Quality control in Québec

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    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Quality Control and Training Editor-Consultanttraining (multiple sectors) for their downtown Montreal office.Advantages- from 30 h to 37.5 h ;- 3 weeks of vacations;- Insurance;- Telecommuting or face-to-face (flexibility);- Work-family balance;- Stable and human team;- Competitive salary scale according to experience;- Paid training up to 2 times per year;- Possibility of loaning office and computer equipment;Responsibilities- Participate in satisfaction assurance efforts by analyzing customer feedback to highlight major successes, identify any needs for improvement and follow up with customers as necessary;- Review specialized and general translations of customer feedback;- Contribute to the periodic review of processes to increase service efficiency and customer satisfaction;- Train internal language professionals and coach internal collaborators;- Contribute to key activities of the firm as required, including reviewing texts to meet deadlines and high-quality standards and participating in internal meetings or project launch conference calls;- Make intelligent use of translation support, research and management tools;- Communicate effectively with clients and collaborators;Qualifications- Undergraduate or graduate degree in translation (or related field);-At least five years of experience in professional translation from English to French;- At least five years of experience in revising texts translated from English to French;- Knowledge of various sectors;- Excellent communication skills, in French and English, both written and oral, with clients and colleagues;- Mastery of the work tools used in the language sector;- Excellent analytical skills and intellectual curiosity;- Documentary and terminological research skills and the ability to apply them to revision;- Exceptional attention to detail;- High degree of efficiency, autonomy and thoroughness;- Professionalism and a strong concern for relationships with colleagues;- Team player and friendly interpersonal skills;- Ability to manage simultaneous priorities effectively;- Flexibility to respond to urgent requests;- Ideally, certification with a language professional association or plans to obtain it;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Quality Control and Training Editor-Consultanttraining (multiple sectors) for their downtown Montreal office.Advantages- from 30 h to 37.5 h ;- 3 weeks of vacations;- Insurance;- Telecommuting or face-to-face (flexibility);- Work-family balance;- Stable and human team;- Competitive salary scale according to experience;- Paid training up to 2 times per year;- Possibility of loaning office and computer equipment;Responsibilities- Participate in satisfaction assurance efforts by analyzing customer feedback to highlight major successes, identify any needs for improvement and follow up with customers as necessary;- Review specialized and general translations of customer feedback;- Contribute to the periodic review of processes to increase service efficiency and customer satisfaction;- Train internal language professionals and coach internal collaborators;- Contribute to key activities of the firm as required, including reviewing texts to meet deadlines and high-quality standards and participating in internal meetings or project launch conference calls;- Make intelligent use of translation support, research and management tools;- Communicate effectively with clients and collaborators;Qualifications- Undergraduate or graduate degree in translation (or related field);-At least five years of experience in professional translation from English to French;- At least five years of experience in revising texts translated from English to French;- Knowledge of various sectors;- Excellent communication skills, in French and English, both written and oral, with clients and colleagues;- Mastery of the work tools used in the language sector;- Excellent analytical skills and intellectual curiosity;- Documentary and terminological research skills and the ability to apply them to revision;- Exceptional attention to detail;- High degree of efficiency, autonomy and thoroughness;- Professionalism and a strong concern for relationships with colleagues;- Team player and friendly interpersonal skills;- Ability to manage simultaneous priorities effectively;- Flexibility to respond to urgent requests;- Ideally, certification with a language professional association or plans to obtain it;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    Are you detail oriented?Do you like to work in a dynamic environment which is in constant movement?Are you meticulous, structured and like to achieve your goals?We are currently looking for a Quality Control Clerk in a jewelry business in downtown Montreal.If this appeals to you, we have the perfect position for you.AdvantagesWhat the quality control clerk position in a jewelry company in downtown Montreal offers you:• Dynamic environment in downtown Montreal• Strong possibility of permanence• A salary of $ 18 per hour• A daytime schedule (40h / week)• Social benefits (group insurance, RRSP and more)A background check will be requiredResponsibilitiesAs a quality control clerk in a jewelry business in downtown Montreal, you will be responsible for:- Creation of reports- Prepare export documents- Add certificates to the house system- Take a picture of the parts- Participate in the inspection of the parts received- All other related administrative tasksQualificationsDo you have everything you need for this quality control clerk position in a jewelry business in downtown Montreal?- High school diploma- Have experience in retail or distribution- Having knowledge of the Office suite and Adobe Pro (an asset)- Have attention to detail, good time management- Be proactive, thorough and organized- Bilingualism requiredSummaryDoes this post interest you ?Email us anytime at catherine.lague@randstad.ca or moniakamelissa.ly@randstad.caIf you know of people interested in administrative support positions, please do not hesitate to provide them with our contact information. It will be our pleasure to help them!For more information on this position and all other positions currently available, visit www.randstad.ca.I look forward to your CV.All CVs received will be reviewed equally.Only selected candidates will be contactedRandstad Canada, 525, avenue Viger Ouest, bureau 501, Montreal, Quebec H2Z 0B3Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you detail oriented?Do you like to work in a dynamic environment which is in constant movement?Are you meticulous, structured and like to achieve your goals?We are currently looking for a Quality Control Clerk in a jewelry business in downtown Montreal.If this appeals to you, we have the perfect position for you.AdvantagesWhat the quality control clerk position in a jewelry company in downtown Montreal offers you:• Dynamic environment in downtown Montreal• Strong possibility of permanence• A salary of $ 18 per hour• A daytime schedule (40h / week)• Social benefits (group insurance, RRSP and more)A background check will be requiredResponsibilitiesAs a quality control clerk in a jewelry business in downtown Montreal, you will be responsible for:- Creation of reports- Prepare export documents- Add certificates to the house system- Take a picture of the parts- Participate in the inspection of the parts received- All other related administrative tasksQualificationsDo you have everything you need for this quality control clerk position in a jewelry business in downtown Montreal?- High school diploma- Have experience in retail or distribution- Having knowledge of the Office suite and Adobe Pro (an asset)- Have attention to detail, good time management- Be proactive, thorough and organized- Bilingualism requiredSummaryDoes this post interest you ?Email us anytime at catherine.lague@randstad.ca or moniakamelissa.ly@randstad.caIf you know of people interested in administrative support positions, please do not hesitate to provide them with our contact information. It will be our pleasure to help them!For more information on this position and all other positions currently available, visit www.randstad.ca.I look forward to your CV.All CVs received will be reviewed equally.Only selected candidates will be contactedRandstad Canada, 525, avenue Viger Ouest, bureau 501, Montreal, Quebec H2Z 0B3Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint-Laurent, Québec
    • Permanent
    • $40,000 - $45,000 per year
    A Company that specializes in Optical Research is looking for a Customer Service Representative to join their team in Ville Saint Laurent.As a Customer Experience Representative, you will be responsible for providing professional services to our internal and external customers. The proposed salary is between $40, 000 to $45, 000 a year, Monday through Friday 8:00 am to 4:30 pm or 8:30 am to 5:00 pm (37.5 hours), benefits after 3 months, RRSP, vacation, and parking available. Advantages- Benefit after 3 months- RRSP- Competitive Salary- Optical Industry - Parking available - VacationResponsibilitiesAnswer the phone, transfer calls and take messages;Perform computer entry as needed, orders that may come from phone calls, faxes, emails or other sources;Provide technical information on our products and answer questions regarding the use of the electronic ordering system;Order frames from different suppliers on behalf of our customers to fulfill orders;Invoice and ship orders as required, including preparing the packaging of finished eyewear with marketing materials and coupons for courier pickup;Perform a quality control on the frames received and match them with the appropriate production trays;Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or for frames to follow and to inform them of promotions and sales programs;Manage daily service level reports;Ship orders using internal systems;QualificationsBilingualism (French and English)1-2 years of experience in a similar positionGood analytical and problem-solving skillsKnowledge of Microsoft Office and Gmail family softwareAbility to multitaskTeam player and ability to interact with various departmentsOptical experience, an assetSummaryLooking for a customer service representative position?Looking to work in Ville Saint Laurent ?Click on "Apply Now" or send your resume to:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    A Company that specializes in Optical Research is looking for a Customer Service Representative to join their team in Ville Saint Laurent.As a Customer Experience Representative, you will be responsible for providing professional services to our internal and external customers. The proposed salary is between $40, 000 to $45, 000 a year, Monday through Friday 8:00 am to 4:30 pm or 8:30 am to 5:00 pm (37.5 hours), benefits after 3 months, RRSP, vacation, and parking available. Advantages- Benefit after 3 months- RRSP- Competitive Salary- Optical Industry - Parking available - VacationResponsibilitiesAnswer the phone, transfer calls and take messages;Perform computer entry as needed, orders that may come from phone calls, faxes, emails or other sources;Provide technical information on our products and answer questions regarding the use of the electronic ordering system;Order frames from different suppliers on behalf of our customers to fulfill orders;Invoice and ship orders as required, including preparing the packaging of finished eyewear with marketing materials and coupons for courier pickup;Perform a quality control on the frames received and match them with the appropriate production trays;Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or for frames to follow and to inform them of promotions and sales programs;Manage daily service level reports;Ship orders using internal systems;QualificationsBilingualism (French and English)1-2 years of experience in a similar positionGood analytical and problem-solving skillsKnowledge of Microsoft Office and Gmail family softwareAbility to multitaskTeam player and ability to interact with various departmentsOptical experience, an assetSummaryLooking for a customer service representative position?Looking to work in Ville Saint Laurent ?Click on "Apply Now" or send your resume to:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    We are looking for a Property Administration Specialist to join our client, a large insurance company, in their Montreal location. This position is remote work for now until the office reopens.As a Property Administration Specialist, you will act as a contact with Tenants, respond to their complaints, account reconciliation and invoicing, and undertake follow-up and quality control for all services provided to ensure complaints are resolved as quickly as possible. If you are looking to join a reputable company that offers new challenges, apply now!Advantages- Work for one of the largest insurance companies in Canada- 12-month contract- Competitive pay- Hours: 9:00am-5:00pm- Ideal start date: December 6th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.Responsibilities• Interact and communicate efficiently with the various stakeholders (Tenants, operations staff, suppliers and contractors).• Minimize receivables and ensure follow-up of collection calls, document notes to file and monitor the complete collection process. • Prepare letters and translate some documents.• Prepare tender call packages.• Prepare French and English communications for Tenants.• Invoice services to Tenants on a monthly basis.• Ensure smooth running and effective conduct of operations • Actively participates in the environmental certification process of the properties under its responsibilities• Any other tasks delegated by the Property ManagerQualifications• Fully bilingual, French and English, both written and spoken. • 3+ years of administrative support experience, preferably in the real estate business• Proficiency in analysis and ability to identify and solve problems.• Ability to work individually and as part of a team.• Sound time management and ability to respond to changing priorities, sometimes under tight deadlines.• Proficient in MS OfficeSummaryIf you're interested in the Property Administration Specialist role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a Property Administration Specialist to join our client, a large insurance company, in their Montreal location. This position is remote work for now until the office reopens.As a Property Administration Specialist, you will act as a contact with Tenants, respond to their complaints, account reconciliation and invoicing, and undertake follow-up and quality control for all services provided to ensure complaints are resolved as quickly as possible. If you are looking to join a reputable company that offers new challenges, apply now!Advantages- Work for one of the largest insurance companies in Canada- 12-month contract- Competitive pay- Hours: 9:00am-5:00pm- Ideal start date: December 6th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.Responsibilities• Interact and communicate efficiently with the various stakeholders (Tenants, operations staff, suppliers and contractors).• Minimize receivables and ensure follow-up of collection calls, document notes to file and monitor the complete collection process. • Prepare letters and translate some documents.• Prepare tender call packages.• Prepare French and English communications for Tenants.• Invoice services to Tenants on a monthly basis.• Ensure smooth running and effective conduct of operations • Actively participates in the environmental certification process of the properties under its responsibilities• Any other tasks delegated by the Property ManagerQualifications• Fully bilingual, French and English, both written and spoken. • 3+ years of administrative support experience, preferably in the real estate business• Proficiency in analysis and ability to identify and solve problems.• Ability to work individually and as part of a team.• Sound time management and ability to respond to changing priorities, sometimes under tight deadlines.• Proficient in MS OfficeSummaryIf you're interested in the Property Administration Specialist role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint-Léonard, Québec
    • Contract
    • $20.00 - $22.00 per hour
    Are you looking for a position in customer service?Do you want to work in St-Léonard?Are you available quickly for a contractual position of a minimum of 15 months ?We have the perfect job for you!We are looking for a Reward Order Customer Service Agent for a food company. You will have the chance to be part of a dynamic team and a pleasant atmosphere. The ideal person will have good people skills, a good sense of organization and be versatile.Under the supervision of the Coordinator in the Customer Service Department, the incumbent of this position is responsible for performing various tasks related to customer service.AdvantagesContractual position for a minimum of 15 monthsLocated in St-LéonardSalary between $ 20 and $ 22 / hSchedule from 8 a.m. to 5 p.m.Must work at the office. Health Canada standards are very well appliedAccessible by public transport and on-site parkingResponsibilities-Take customer orders (by phone or fax) and enter them into the system-Invoice orders shipped to customers.-Follow up to ensure orders are prepared and products available for next day shipment.-At the customer's request and needs, request quality control for COAs (certificates of analysis), product specification sheets, etc.-"Make sure to keep B / O products if the customer requests it and follow up to notify the customer when the product will be available.-Make the list of deliveries for our trucks.-Complete the appropriate form when returning merchandise and hand it in for shipment.-Make inventory corrections.-Contact customers to report order delays or other specific issues.-Filing the shipping slips, order intake sheets and invoices.-"Make sure to classify all customer information in their respective files.-Clerical and administrative support.-All other duties related to the position.Qualifications-DEC in Administration.-Relevant experience of at least 2 to 3 years.-Bilingualism-Good knowledge of current computer software.SummaryIf this position interests you and you have the required experience, contact us quickly at 514.252.0099 ext 2 and ask for Kim or Léa. You can also reach us by email at kim.guertin@randstad.ca and mag.paga@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a position in customer service?Do you want to work in St-Léonard?Are you available quickly for a contractual position of a minimum of 15 months ?We have the perfect job for you!We are looking for a Reward Order Customer Service Agent for a food company. You will have the chance to be part of a dynamic team and a pleasant atmosphere. The ideal person will have good people skills, a good sense of organization and be versatile.Under the supervision of the Coordinator in the Customer Service Department, the incumbent of this position is responsible for performing various tasks related to customer service.AdvantagesContractual position for a minimum of 15 monthsLocated in St-LéonardSalary between $ 20 and $ 22 / hSchedule from 8 a.m. to 5 p.m.Must work at the office. Health Canada standards are very well appliedAccessible by public transport and on-site parkingResponsibilities-Take customer orders (by phone or fax) and enter them into the system-Invoice orders shipped to customers.-Follow up to ensure orders are prepared and products available for next day shipment.-At the customer's request and needs, request quality control for COAs (certificates of analysis), product specification sheets, etc.-"Make sure to keep B / O products if the customer requests it and follow up to notify the customer when the product will be available.-Make the list of deliveries for our trucks.-Complete the appropriate form when returning merchandise and hand it in for shipment.-Make inventory corrections.-Contact customers to report order delays or other specific issues.-Filing the shipping slips, order intake sheets and invoices.-"Make sure to classify all customer information in their respective files.-Clerical and administrative support.-All other duties related to the position.Qualifications-DEC in Administration.-Relevant experience of at least 2 to 3 years.-Bilingualism-Good knowledge of current computer software.SummaryIf this position interests you and you have the required experience, contact us quickly at 514.252.0099 ext 2 and ask for Kim or Léa. You can also reach us by email at kim.guertin@randstad.ca and mag.paga@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the health sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a clinical health research company, is looking to hire a Patient Recruitment Supervisor for their downtown Montreal office.Advantages- 37.5 hours / week;- 100% face-to-face;- 2 weeks vacation (in a row) + 6 personal days + 11 holidays;- Health insurance (after 3 months) ;- RRSP (after 3 months);- Stable and human team in growth;- Competitive salary scale according to experience;Responsibilities- Ensure the management of daily operations while ensuring compliance with service and quality standards;- Analyze the performance of the department and recommend improvements;- Manage the recruiting team by stimulating their engagement and encourage positive communication and openness to feedback;- Assess staff needs and be responsible for hiring;- Assist in the development of training materials to support call center operations;- Provide training for his team and new employees;- Take calls that recruiters cannot handle and be physically available to help and answer questions from their team;- Monitor the queue and track incoming calls;- Communicate to the recruiters the performance indicators of the department: number of incoming calls, number of pending calls, abandonment rate, etc.;- Ensure the management of daily operations while ensuring compliance with service and quality standards;- Compile and analyze the statistics generated by the call center activities;- Work schedules with recruiters to ensure that monthly targets are met;- Ensure the integrity of the call center database by performing quality control through automated reporting;- Improve the overall quality of call center operations by proposing continuous improvement; - Maintain operational equipment according to established procedures; QualificationsEducation  - Secondary or vocational diploma in a relevant field;Experience  - Minimum of 5 years of experience in customer service;- 1 year of experience as supervisor in a call center;- Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines.Knowledge and skills - Integrity, diligence and rigor;- Advanced knowledge of Microsoft Office Suite (Excel-Word);- French / English bilingualism (oral and written);- Demonstrates strong communication and listening skills;- Sense of organization, initiative and autonomy;- Likes teamwork;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ,and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the health sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a clinical health research company, is looking to hire a Patient Recruitment Supervisor for their downtown Montreal office.Advantages- 37.5 hours / week;- 100% face-to-face;- 2 weeks vacation (in a row) + 6 personal days + 11 holidays;- Health insurance (after 3 months) ;- RRSP (after 3 months);- Stable and human team in growth;- Competitive salary scale according to experience;Responsibilities- Ensure the management of daily operations while ensuring compliance with service and quality standards;- Analyze the performance of the department and recommend improvements;- Manage the recruiting team by stimulating their engagement and encourage positive communication and openness to feedback;- Assess staff needs and be responsible for hiring;- Assist in the development of training materials to support call center operations;- Provide training for his team and new employees;- Take calls that recruiters cannot handle and be physically available to help and answer questions from their team;- Monitor the queue and track incoming calls;- Communicate to the recruiters the performance indicators of the department: number of incoming calls, number of pending calls, abandonment rate, etc.;- Ensure the management of daily operations while ensuring compliance with service and quality standards;- Compile and analyze the statistics generated by the call center activities;- Work schedules with recruiters to ensure that monthly targets are met;- Ensure the integrity of the call center database by performing quality control through automated reporting;- Improve the overall quality of call center operations by proposing continuous improvement; - Maintain operational equipment according to established procedures; QualificationsEducation  - Secondary or vocational diploma in a relevant field;Experience  - Minimum of 5 years of experience in customer service;- 1 year of experience as supervisor in a call center;- Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines.Knowledge and skills - Integrity, diligence and rigor;- Advanced knowledge of Microsoft Office Suite (Excel-Word);- French / English bilingualism (oral and written);- Demonstrates strong communication and listening skills;- Sense of organization, initiative and autonomy;- Likes teamwork;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ,and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. TASKS / RESPONSIBILITIES:Analyze, design, format and produce creative high quality documents, reports, etc.Develop, prepare, and provide statistical reportsPrepare comparative analysisPrepare monthly statistical summary of catering expensesMaintain monthly record of invoices paid or outstandingPrepare cost analysis and statisticsPlan, coordinate, and execute road shows, where travel may be requiredAssist with product displaysRecommend and assist in implementing improved methods and proceduresProvide on-the-job training, direction, guidance and assistance to other employees in the department. Maintain confidentiality at all timesRecord and maintain operational records and/or endorsementsComply with Company Policies, Collective Agreements and/or Government RegulationsLiaise with internal and external customersOrganize and prioritize workload to meet deadlinesWorks with minimal or no supervisionFirst level troubleshooter of hardware/softwareAssist with compilation of operating business planMonitor reports, investigate discrepancies and calculate accrualsMaintain ledgersAudit invoicesEnsure flight crew meals and/or ground allowances are providedProcess and calculate pay adjustments/expensesCompose, format and prepare correspondenceMaintain computerized meal costing systemOperate mainframe printers and related equipmentPrepare and distribute reports to meet production printing deadlinesControl and monitor printing system to maintain availability, serviceability and reliabilityMonitor printers for quality controlCoordinate maintenance and up-keep of equipment problemsTask allocation may vary from one department to anotherIn addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 EDUCATION:High School graduationSKILLS / KNOWLEDGE:Good interpersonal skillsExcellent communication skills both written and verbal, as well as formatting and proofreading skillsIntermediate knowledge of Microsoft Office applicationsProficiency in spelling, punctuation and grammarAptitude for accuracy and detailAptitude for mathEXPERIENCE:Minimum 3 years office experienceSPECIFIC REQUIREMENTS:Some positions require the ability to take minutesSome positions require Licenses, e.g. Driver’s, MOT, AVOP etc.Some positions may require lifting and climbing.Some positions may require shift work and/or work staggered starting and stopping times Some positions may be exposed to weather conditionsCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Performs operational and/or administrative duties of a complex nature, using a variety of software applications.  These positions require a high level of accuracy due to consequence of error and fines/penalties to the Company and/or loss of revenue. This position requires initiative and judgment. TASKS / RESPONSIBILITIES:Analyze, design, format and produce creative high quality documents, reports, etc.Develop, prepare, and provide statistical reportsPrepare comparative analysisPrepare monthly statistical summary of catering expensesMaintain monthly record of invoices paid or outstandingPrepare cost analysis and statisticsPlan, coordinate, and execute road shows, where travel may be requiredAssist with product displaysRecommend and assist in implementing improved methods and proceduresProvide on-the-job training, direction, guidance and assistance to other employees in the department. Maintain confidentiality at all timesRecord and maintain operational records and/or endorsementsComply with Company Policies, Collective Agreements and/or Government RegulationsLiaise with internal and external customersOrganize and prioritize workload to meet deadlinesWorks with minimal or no supervisionFirst level troubleshooter of hardware/softwareAssist with compilation of operating business planMonitor reports, investigate discrepancies and calculate accrualsMaintain ledgersAudit invoicesEnsure flight crew meals and/or ground allowances are providedProcess and calculate pay adjustments/expensesCompose, format and prepare correspondenceMaintain computerized meal costing systemOperate mainframe printers and related equipmentPrepare and distribute reports to meet production printing deadlinesControl and monitor printing system to maintain availability, serviceability and reliabilityMonitor printers for quality controlCoordinate maintenance and up-keep of equipment problemsTask allocation may vary from one department to anotherIn addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator and Coordinator Levels.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021 EDUCATION:High School graduationSKILLS / KNOWLEDGE:Good interpersonal skillsExcellent communication skills both written and verbal, as well as formatting and proofreading skillsIntermediate knowledge of Microsoft Office applicationsProficiency in spelling, punctuation and grammarAptitude for accuracy and detailAptitude for mathEXPERIENCE:Minimum 3 years office experienceSPECIFIC REQUIREMENTS:Some positions require the ability to take minutesSome positions require Licenses, e.g. Driver’s, MOT, AVOP etc.Some positions may require lifting and climbing.Some positions may require shift work and/or work staggered starting and stopping times Some positions may be exposed to weather conditionsCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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