6 jobs found for service delivery

Do you have previous Project Management support experience? Do you possess 3-5 years of experience in maintenance support, administration or project assistance in a technical department such as engineering? If so, WE have a role for you! Our client, a well-known Chemical Manufacturer in Toronto is looking to hire a Maintenance Administrator ASAP. In this role, your aim will be to provide quick and efficient support to the production and engineering teams while wearing many different hats and assisting plant administrators and cross functional departments as needed.AdvantagesWhat's in it for YOU?- Working directly for the client- Great company culture offering regular team building activities- Canadian company- Ideal for candidates looking for work life balance M-F, 8-4 or 9-5- Competitive salary plus benefits and pension plan- Potential for future remote work following in-house job shadowing and training- Foot in the door to great organization and team in a stable and growing company/ industryResponsibilities- Responsible for managing and Inputting work order results into ITIS and enter relevant information in order to keep software up to date and accurate- Be the right hand partner to the Project Manager, Plant Administrator and Production teams- Support overall operation by booking maintenance appointments, distributing work orders, ordering required supplies, order parts and track service delivery, - Keep inventory of all parts and supplies and uniforms - Follow up on timely completion of PM tasks- Responsible for organization and filling of maintenance documentation, expenses etc.- Review new items that need to be added to ITIS- Assist Maintenance Lead Hand as neededQualificationsMUST have's:- Minimum 3 years’ experience working in Maintenance support preferably in a Chemical Manufacturing environment.- Strong organizational skills and prioritizing skills - Ability to multi task and collaborate with many points of contact- Strong work ethic and independent learning- you will be on site and receive training but this is an independent role - Strong troubleshooting, problem solving and initiative- Excellent communication skills - Ability to work well with undefined job description and in an unstructured environment - Looking for a Self-starter attitude with the ability to work under minimal supervision- Must be able to work in office NICE to have:- College Degree in Logistics or previous experience- Experience with platforms for inventory management is a plus- Dangerous Goods Certification- WHMIS CertificationSummaryHere is how:1) Register for a Randstad account online if you have not yet registered2)) Email a copy of your most up to date resume and a brief synopsis of why you are the best fit for this opportunity norma.hung@randstad.ca. Please use subject line " Maintenance Administrator"We appreciate all applicants and those interested in this opportunity especially during these challenging times, but only those with relevant experience will be contacted directly. Please note, that due to the COVID-19 pandemic, we are receiving and influx of calls and applications and may take longer than usual to respond back. We thank you in advance for your patience and consideration.

Our client, a leader in the education industry is looking for a Network Project Manager for an initial 1 year project Background:Reporting to the Manager, Infrastructure Services, you will work with a team of project resources to deliver two initiatives:1. Providing project and technical leadership expertise for the Next-Generation Network; 2. Work with a selected IT Services Architects, Engineers and the selected Vendor to deploy a campus network to support the user community including including researchers, faculty, staff and students.You will bring expertise of implementing changes within a highly-available environment, along with IT service delivery for complex use cases such as large industrial or enterprise campuses, municipal or provincial services and integrating requirements across a broadrange of stakeholders and unique physical applications.The role requires expertise in stakeholder engagement, organizational change management, technical knowledge and operational experience to deliver a modern network service to our constituents.Advantages- all work can be done remotely - opportunity to lead a long term high profile project Responsibilities1) The responsibilities of the role include, but are not limited to, the following:a. Provide technical expertise and project management to oversee and control the deployment of a next generation network infrastructure.b. Draft a Target Operating Model to be used to inform IT Services regarding: skills gaps and recommended training plans; staffing and related job responsibilities; and integration with ServiceNow ITSM request, incident, and change processes; Network mapping, monitoring and day-to-day management tools.c. Provide advice on key issues, risks and challenges that may be encountered by Queen’s during and following the implementation of the new network architecture, and how these can be mitigated.d. Develop project artifacts/documentation listed below and ensuring that these documents are accessible in line with the Project Management Body of Knowledge (PMBOK®) Guide- Project Communication Plan,- Project Management Plan- Project schedule with proposed Milestones,- Risk Register- Procurement Plan- Stakeholder Register- Final Closeout- Lessons Learned Documentatione. Working with the Manager, Infrastructure Services, direct, coordinate, and coordinate the completion of the day-to-day tasks required to meet the objective of the projects.f. Schedule and facilitate meetings, including preparing meeting agendas, preparing and communicating meeting minutes, and tracking issues and action items as needed.g. Working with partners and team members collaboratively to identify and solve functional area issues, design solutions, develop conceptual models, translate functional area requirements into technical requirements, and support design and implementation of enterprise application solutions.h. Report progress regularly to Infrastructure Services Manager.i. Identify and communicate to the Infrastructure Services Manager on a timely basis, any risks, issues, or impediments to progress and managing impediment mitigation plans.2) Projects include but are not limited to:a. Next Generation Network Architecturei. Conceive, design and cost the target-state core and campus network required to achieve stakeholder requirements.ii. Key Deliverables include:1. Consolidated Requirements documentation2. Solution Architecture3. Implementation Strategyb. Next Generation Network Deploymenti. Development of a prioritized, iterative implementation plan including local infrastructure dependencies to minimize service interruptions. ii. Key Activities include:1. Oversight and control of the execution of the networkdeployment plan2. Project reporting and updates to senior ITS leadership3. Coordination amongst stakeholders including IT service providers,faculties and vendors. Qualifications• 10+ years of experience in leading large, complex IT projects with proven project delivery.• Possess a current PMP Certification.• Experience successfully implementing at least five large scale network projects.• Experience translating user requirements into technical specifications and design documents.• Experience working with Aruba and Cisco networking equipment.• An active Aruba Certified Design Professional (ACDP) or Aruba Certified Design Expert (ACDX) certificate or equivalent experience is highly desired.• Experience with VOIP and UC technologies, Microsoft Teams and Direct Routing capabilities.• Operational management experience, such as request fulfilment, service level management, break-fix and end user support, development of processes and procedures, etc. is highly desired.• Experience working with or in a Network Operations Centre and/or networking monitoring tools such as SolarWinds, WhatsUp Gold, or Zabbix is highly desired.• Experience leading integration development with network monitoring tools.• Experience with producing high quality, clear and concise written documentation.• Excellent written and verbal communication skills, as well as prior experiencedelivering presentations to senior IT leadership.• Organized, attention to detail, ability to work independently and with others.• Self-motivated, decisive, with the ability to adapt to change and competing demands.• ServiceNow ITSM experience would be highly desirable, specifically for incidents, requests, and changes.• Strong interpersonal skills, with a focus on conflict management, and a willingness to consider varying points of view and approachesSummary• 10+ years of experience in leading large, complex IT projects with proven project delivery.• Possess a current PMP Certification.• Experience successfully implementing at least five large scale network projects.• Experience working with Aruba and Cisco networking equipment.• An active Aruba Certified Design Professional (ACDP) or Aruba Certified Design (is ideal)

Are you a result-oriented individual interested in working in a dynamic work environment?In the Application Support Analyst position, the successful candidate will be responsible for level II support of software applications, which may also include activities such as software installation and upgrades, application configuration and user training.Responsibilities include:• Ensure the timely resolution of technical issues• Understand our customers’ business processes to deliver effective support and answer questions from customers• Create and update documentation as required to provide a better support experience for our customers and expand the internal knowledge management system• Share customer insights with our product team for inclusion in our product roadmap• Expand your skills and experience, both technical and interpersonal, to accelerate your career progression• Continuously contributing to the improvement of our overall service delivery modelDesired Experience and Credentials:• Bachelor degree or diploma in Computer Science, Engineering or equivalent• Technical experience and proficiency in deploying and supporting enterprise software solutions• Customer service experience• Experience with SaaS, and in particular, experience with and/or knowledge of Microsoft Azure• Working knowledge of SQL queries/commands, basic UNIX commands and batch scripting• Experience with Microsoft Operating Systems and major databases (SQL Server, Oracle)• Exposure working within the retail grocery industry and/or large enterprises would be an assetAttributes:• Excellent communications and listening skills• Excellent organizational, troubleshooting, problem determination & resolution, and analytical skills• Excellent oral and written presentation skills• Strong team player and individual contributor with the ability to build relationships across the organization• Process oriented in change and problem management disciplines• Customer, Service and Results oriented• Conversational in French, Spanish or another second language would be an assetAdvantagesIn addition to a dynamic work environment, they offer a results-oriented compensation and benefits package.ResponsibilitiesResponsibilities include:• Ensure the timely resolution of technical issues• Understand our customers’ business processes to deliver effective support and answer questions from customers• Create and update documentation as required to provide a better support experience for our customers and expand the internal knowledge management system• Share customer insights with our product team for inclusion in our product roadmap• Expand your skills and experience, both technical and interpersonal, to accelerate your career progression• Continuously contributing to the improvement of our overall service delivery modelQualificationsDesired Experience and Credentials:• Bachelor degree or diploma in Computer Science, Engineering or equivalent• Technical experience and proficiency in deploying and supporting enterprise software solutions• Customer service experience• Experience with SaaS, and in particular, experience with and/or knowledge of Microsoft Azure• Working knowledge of SQL queries/commands, basic UNIX commands and batch scripting• Experience with Microsoft Operating Systems and major databases (SQL Server, Oracle)• Exposure working within the retail grocery industry and/or large enterprises would be an assetSummaryThis position requires the ability to be on-call outside of normal business hours from time to time on a pre-determined schedule and may require occasional shift work in the future as we move towards a 24x7 model to support our SaaS business.In addition to a dynamic work environment, they offer a results-oriented compensation and benefits package

Are you an IT Service Manager with 5+ years' experience in a leadership role , who is motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends? Look no further! We are currently seeking a Senior IT Service Manager with an strong MSP/infrastructure technical background ready to be apart of a dream team!Advantages-The opportunity to learn and grow in your role with eventual aspirations of growing into a Director level position with the company.-Tight knit team that supports one another full circle. Responsibilities-Accountable for 20 individuals for team member resources. Level 1 and Level 2 team with leads and supervisor. -Ensure operating standards (ITIL) are met and business objectives are achieved.·Develop relationships with assigned clients and organizations to assess their business goals and align technology to support those goals.·Attend senior management meetings to help provide directions in offerings.-Assist HR in resolving interpersonal team disputes.·Drive internal document management organization so information is easily found and accessible to the right teams.·Provide client assessment service packages during meetings or presentations.-Offer innovative solutions that meet clients needs while remaining cost effective in the service catalogue.·Works with HR to manage and assess the performance of Level 1 and Level 2 staff members who specialize in support, and installation.-Identifies staffing needs and works with human resources colleagues to pursue the hiring process .·Work with customer manager to support clients in meeting their business objectives and goals and to develop Client IT Budgets to meet their business objectives.·Hold weekly regular service delivery reviews/meeting·Perform regular issue trend reports to identify service deficiencies and opportunities-Ensure that all SLA’s are met and take actions to correct when not met as per ITIL standard·Document project deliverables, timelines, charters, costing (with director approval)-Ensure operations training documentation is current and readily available. ·Follow process management discipline for change management of all systems managed per ITIL Standard -Lead continuous improvement of IT service processes and documentation in accordance with IT standards. Act as an escalation point to work with the ops supervisor or L2 supervisor to:·Maintains familiarity with current and upcoming IT equipment, services, and other developments·Managing incidents where required: Coordinates troubleshooting, support, and service for equipment and networks when necessary.·Oversee / Produce Report- incident investigation to find root causes, then put high-quality remediation plans into action. (Post mortem investigations).-Ensure changes take place with proper testing, monitoring and implementation. Qualifications-Degree in Computer or Management Science-Strong MSP/Technical Infrastructure background-ITIL Foundation -5 + years of experience in an IT leadership role-5 + years of experience in people management position-BCP and Disaster Recovery related experience-Ability to provide high level guidance of projects typically focused on a specific product, system, application of moderate scope and complexity. SummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly Hard We will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other Happiness We are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.Please apply directly to megan.leblanc@randstad.ca

Are you a Security Consultant looking for your next contract?Do you have expertise in conducting TRAs?We are pleased to offer you this new and exciting contract requirement with our client for the position of: SECURITY CONSULTANT - THREAT RISK ASSESSMENTPROJECT:-Start: ASAP-Estimated length: 1+ Months-Location: Halifax NSADVANTAGESYou will be working with our client who is a leading employer in the local market.RESPONSIBILITIESConfirm with departmental sponsor TRA scope including obtaining detailed design and 6architecture documentation (for instance, Enterprise Architecture Diagrams to physicaldegree of detail, Data Flow Diagrams, Use-Case Scenarios etc.). Plan and facilitate workshops with stakeholders to identify threats, vulnerabilities, andappropriate controls against digital service assets. Submit the TRA deliverable for the requesting department serviceQUALIFICATIONS•Experience in conducting or participating in assessing digital services using industry standard cybersecurity best practice methodologies•Has conducted or participated in 2 or more TRA’s within a 5 year period.•Experience in conducting ICT TRA’s for large scale organizations not less than 3000 employees of a departmental or NSHA service/project•Must have conducted or participated in at least 1 TRA on Information, Communications and Technology related projects in the past 3 yearsIs familiar with:•PCI DSS•CSAE 3416 Type 2 AuditCurrent (within last 3 years) of at least one of the following suitable industry standard best practices and methodologies:•Government of Canada’s IT Security Risk Management (ITSG-33) Security ControlCatalogue•NIST Recommended Security Controls for Federal Information Systems and Organizations (800-53 Version 5 preferred)Demonstrate industry standard cybersecurity best practice risk identification, analysis, evaluation, treatment practices were followed in previous client engagements.Demonstrate a minimum of 8 years of IT related experience within one or more of the following fields:•IT Infrastructure•IT Networks•IT Systems•Cyber Security/Risk Management•Enterprise Architecture•Privacy•Data Centers•Telecommunications and/or Cloud Service DeliveryHave Experience facilitating workshops and bringing stakeholder groups to consensusHave proven analytical thinking and creative problem solving abilitiesHave strong writing skills to produce accurate and comprehensive documentationSUMMARYDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!

Our Industry Leading, International client seeks to hire a Software Support Manager (development). This Manager will lead a team of 5 to 7 software support engineers (developers) who are responsible for supporting our client's software coast to coast in Canada. The team is the third level support, responsible for software related issues.: development, debugging, and troubleshooting. The Manager needs to be capable of rolling up their sleeves and participating as a member of the team when required. Having a coding background in C# .Net is must. Strong preference will be given to those who live in the Ottawa area, but remote candidates will be considered if they can commit to onsite hours in Ottawa on a regular basis. ADVANTAGESCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.RESPONSIBILITIESThe Software Support Manager will work with other management staff to determine and implement technical needs and priorities. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solution to ensure that the project is efficient and productive. The Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require some after hours and weekend work. As the Software Support Manager within the organization you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated and fixed within established SLAs and to client satisfactory. Your roles and responsibilities will include but are no limited to: •Managing support team’s day-to-day functions•Responding to escalated customer support issues•Implementing customer support processes to enhance customer satisfaction•Formulating and revising customer support policies and promote their implementation•Informing the team of all new information related to products, procedures, and trends•Assessing support statistics and preparing detailed reports on the findings•Interviewing and hiring new employees•Overseeing and evaluating the team's ongoing training efforts•Delivering performance evaluations and following the disciplinary process according to company policy•Training subordinate and management staff•Providing guidance for problems and questions•Participating in business meetingsQUALIFICATIONSThe ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. •General Requirements o3-5 years of experience as a Software Support Manager or Development ManageroThe ideal candidate will have to lead and manage the support team to build and promote a culture of service excellence. oDetail-oriented with effective time management, organizational and problem-solving skillsoAbility to work independently (self-starter) and as a member of various teams or committeesoAlignment with our company's values•Technical RequirementsoTechnical experience and ability to write code oUnderstanding the products and troubleshoot problems reported by customers and partners to identify technical issues•Communication Requirements oMust have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. oAct as a customer advocate while representing their needs within internal product/R&D teamsoAct as liaison between technical support team, cross functional departments and engineering staffoWorks directly with the customer to suggest improvements to the environment of the installed products•Management RequirementsoMust have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence othersoWhere necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needsoManage your team’s performance to ensure all KPIs and Service Level Agreements are metoBuild strong technical experience and capability within the teamoWork with offsite team management to ensure proper handovers at the end of the shiftoEstablish productivity and performance metrics and ensure that they are achieved•KPI RequirementsoDevelop and deliver key initiatives to improve business processes and customer service delivery oIdentify, implement, and measure support and business-related metricsoAdherence to established SLAsoDesign, develop and implement processes to support and enhance the technical support function•Status Reporting and Training Requirements oRecord and document all issues related to customers within established process guidelines oAwareness of Customer business priorities & key events will be key to successoProvides proactive Issue Status updates to required stakeholderSUMMARYCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.