46 jobs found for Service Delivery

We are seeking an experienced Senior Business Analyst to provide comprehensive IT business analysis leadership across complex enterprise transformation, modernization, and service delivery initiatives. In this role, you will bridge business strategy and technical execution by leading in-depth stakeholder workshops, re-engineering business processes, grooming product backlogs, and defining functional and non-functional requirements. Operating across both Ag

Are you an experienced IT leader ready to drive application performance and operational excellence? Our Edmonton client is seeking an IT Operations Manager for an initial 12-month contract with high potential for extension. In this role, you will guide a skilled technical team, oversee key enterprise application services, and maintain high standards of service delivery across the organization in a hybrid work environment.Advantages• Flexible hybrid work sc

A major federal defense organization is seeking two Senior ServiceNow Developers to lead the design, configuration, and hands-on technical delivery of a high-priority digital onboarding platform. Operating within an enterprise architecture framework, the successful candidate will configure secure, scalable, and compliant solutions leveraging ServiceNow Human Resources Service Delivery (HRSD) and App Engine. This initiative aims to modernize intake workflow

Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellen

We are seeking a dedicated and client-focused Technical Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key application support and site administration capacity, specializing in the rollout, ongoing operation, and stabilization of enterprise Microsoft 365 and SharePoint document management solutions.As a principal technical analyst, you will bridge the gap between business end-users, project rollout l

We are seeking a highly experienced Senior Project Manager/Leader to drive the maturation and standardization of enterprise release management practices, change management processes, and service delivery frameworks. In this strategic role, you will assess current-state deployment practices across diverse business and technology units, identify operational gaps, and design robust future-state governance frameworks. Working closely with project leads, DevOps

We are seeking a highly accomplished Senior Software Developer for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier full-stack engineering and technical leadership capacity, specializing in the analysis, design, development, and integration of large-scale, multi-tier systems.As a principal software developer, you will bridge the gap between business requirements, solution architecture, and hands-on applica

Are you an experienced Technical Writer with adequate knowledge of the field? This role maybe a good fit for you.Position SummaryAs part of the AJISS Coastal Support team, the Technical Specification Writer will support the Royal Canadian Navy Arctic and Offshore Patrol Vessels (AOPV) and Joint Support Ship (JSS) class vessels managed by Thales under the AOPS & JSS In-Service Support (AJISS) contract. Accountable to the Resource Manager – Coastal Support b

Are you an experienced Technical Writer with adequate knowledge of the field? This role maybe a good fit for you.Position SummaryAs part of the AJISS Coastal Support team, the Technical Specification Writer will support the Royal Canadian Navy Arctic and Offshore Patrol Vessels (AOPV) and Joint Support Ship (JSS) class vessels managed by Thales under the AOPS & JSS In-Service Support (AJISS) contract. Accountable to the Resource Manager – Coastal Support b

Are you an experienced ILS Support /Tech Writer with adequate knowledge of the field? This role maybe a good fit for you.Position SummaryWe are seeking a Logistic Support Analyst (LSA) to join our Integrated Logistics Support (ILS) department. In this role, you will work closely with other LSA analysts, the Technical Data Package (TDP) team, and many other internal departments. The primary focus will be supporting the Royal Canadian Navy’s Arctic and Offsh

As a leading industrial distributor, we deliver critical supply solutions across Canada. We pride ourselves on cultivating a stable, supportive team environment with a strong track record of internal promotion and long-tenured employees. We are currently seeking a detail-oriented, high-performing Customer Service & Order Desk Specialist to join our established Customer Care team in Mississauga. Advantages- Clear, documented history of internal promotion in

Are you an experienced Organizational Change Management Lead ready to shape the future of digital service delivery and public sector modernization? Our Edmonton client is seeking a skilled Organizational Change Manager for an initial 12-month contract with remote work flexibility. In this role, you will lead comprehensive business readiness, stakeholder engagement, training, and change enablement strategies for a major online licensing initiative, integrat

Are you an experienced Digital Architect seeking to drive meaningful service transformation? Our Edmonton client is looking for a Digital Architect for an initial 3-month contract with potential extension up to 24 months. In this role, you will work alongside cross-functional delivery teams to guide technical strategy, optimize service delivery, and modernize systems that serve citizens directly.Advantages• Opportunity to shape citizen-centered digital ser

We are seeking a detail-oriented, accountable, and tech-savvy Operations Officer II to join a dynamic financial operations team. In this 100% back-office role, you will be responsible for processing high volumes of financial transactions (such as bank wires), managing shared inbox requests, fetching data, and executing accurate data entry to support Corporate, Commercial, and Small Business Banking partners. You will play a critical role in maintaining ser

We are looking for the Landlord & Tenant Consultant for 1 year leave coverage position. You will be responsible for assisting small to medium-sized clients with making real estate purchases or sales. You will supervise a team responsible for the coordination of a variety of departmental and financial activities.This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.The details o

We are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients remotely. This role requires an individual who thrives under pressure and possesses an unwavering co

We are seeking an experienced Project Manager - IT V to lead operations workstreams within a major business transformation. In this role, you will be critical in driving program execution, ensuring operational excellence, optimizing processes, and delivering sustainable outcomes.As a senior project manager, you will work closely with business, technology, and operations leadership to manage roadmaps, delivery timelines, budgets, risks, and dependencies. Yo

We are searching for a Recruiting Coordinator who will be responsible for ensuring the smooth execution of recruitment processes across the organization for Capital Markets and Wealth Management. You will provide recruitment and administrative/logistical support to a team of recruitment professionals to help drive our recruiting initiatives. Leveraging your high degree of accuracy and good judgment, you will work with Recruiters and Hiring Managers to fac

We are seeking an experienced Senior Business Analyst to provide strategic business analysis, governance, and requirements management for complex enterprise transformation and service modernization initiatives. In this role, you will bridge the gap between business objectives and technology execution by leading stakeholder consultations, assessing current-state and future-state processes, and establishing robust requirements traceability. Working across cr

We are seeking a detail-oriented, customer-focused Bilingual Operations Officer to join a collaborative team of 12–14 professionals in downtown Toronto. In this hybrid role, you will deliver broad operational and processing support, handle external customer inquiries over the phone, route requests to the processing team, and provide timely updates.This position offers a great opportunity to expand your financial industry experience, build a solid foundatio

The Facilities Services Customer Center Operator provides customer service and front-line support to the client site with respect to the maintenance and operations of their building(s). Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Dispatch Centre is a critical environ

We are seeking a detail-oriented and customer-centric Bilingual Operations Officer III to join our dynamic Operations and Business Services team. In this role, you will play a critical part in delivering operational support, performing specialized financial transactions, and executing Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes.Dividing time between direct-to-customer communications (inbound/outbound) and back-office admin

We are seeking a talented and detail-oriented Intermediate UX Designer to create intuitive, accessible, and visually compelling user interfaces across web and mobile platforms. In this role, you will take a user-centered design approach to rapidly research, prototype, test, and iterate design solutions. Working closely with cross-functional Agile product teams, product owners, and developers, you will translate complex business requirements into seamless s

We are seeking an experienced Senior UX Designer to lead end-to-end human-centered UX research, service design, and digital experience creation for complex enterprise platforms. In this role, you will transform business requirements, user insights, and complex operational needs into intuitive, accessible, and user-centered digital solutions. Working within a collaborative Agile delivery framework, you will lead user research, stakeholder workshops, usabili

We are seeking an experienced Senior Business Analyst to deliver a comprehensive range of business analysis services for complex enterprise IT initiatives. In this role, you will lead requirements gathering, business process re-engineering, context diagramming, and system integration mapping. Working in an Agile environment, you will facilitate in-depth workshops with business stakeholders and subject matter experts to document functional and non-functiona

Are you a Senior PMP-certified Project Manager with several years of enterprise delivery experience? Do you excel at clearing impediments for cross-functional Agile teams while aligning delivery roadmaps with executive strategic goals? Are You Ready to Lead High-Visibility Public Sector Digital Transformations? If so, we may have your next contract...Our team is seeking a Senior Agile Project Manager to drive large-scale, strategic IM/IT transformation in

We are seeking a highly motivated, fully bilingual Operations Officer II to join a supportive, collaborative, and fast-paced team in Montreal. In this role, you will provide exceptional inbound telephone support for banking and financial inquiries. You will serve as a primary contact for estate-related inquiries, branch referrals, and general customer service while ensuring all accompanying documentation is accurately processed and compliant with industry

We are seeking dedicated Intermediate Application Support Specialists to provide tier-1 and tier-2 technical help desk support for enterprise digital systems, web applications, and software platforms. In this role, you will act as the primary point of contact for end-users, handling phone and email inquiries, tracking tickets, and troubleshooting technical issues. Working closely with specialized technical teams and non-technical end-users, you will ensure

We are seeking an experienced Senior Program Manager to provide strategic leadership for a major organizational transformation. In this role, you will guide the shift from a traditional project-based delivery model to an agile, product-based operating model. Working closely with executive sponsors, internal staff, and business partners, you will design and execute enterprise-wide change management strategies, communication frameworks, stakeholder engagemen

We are seeking a skilled Senior Project Manager/Leader with a strong technical background in ServiceNow implementations and a solid understanding of public sector financial systems to lead complex IT initiatives. In this role, you will oversee end-to-end project management for cloud platform enhancements and financial system modernizations. Serving as the primary bridge between executive business stakeholders, onshore technical teams, and offshore delivery