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      • Montréal, Québec
      • Permanent
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environmentSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: July 30* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.AdvantagesHere are the advantages of this position:-Permanent position-Company that offers continuous training, for each additional training completed you have an increase of $ 0.50-Great possibility of advancement within the company-Entry position in the field of technical support-Free yoga classes, community involvement and lots of social activities-Modern, dynamic and relaxed work environmentSchedule: must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days / week (5 consecutive days and 2 days off together) for a total of 37.5 hours / weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks from hiring, it is given from Monday to Friday from 9:00 a.m. to 5:00 p.m.Start day: July 30* The training must be given on site (Downtown Montreal) but the position thereafter is hybrid.ResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications:- Have a minimum of 2 years of customer service experience- Be bilingual (Spanish $ 1.00 more) 90% of calls are made in English- Possess advanced skills in computers, typing and the MS Office suite- Enjoy continuously improving your knowledge and skills- You love solving problems, you are in solution modeSummaryThis position interests you, send us your application:lea.murray-montmorency@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Contract
      A company in the transportation and logistics industry in Brampton is looking for a Key Accounts Support Specialist to join their team on an ongoing contract with strong potential for permanent employment.As a Key Accounts Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent Customer Service, tracking, tracing and reporting and any inquiries related to National Key Clients. Serve as part of a team to coordinate exceptional and timely solutions to customer requirements, and escalated customer complaints and inquiries for a set portfolio of premier account. Why do you want the job?- Stable hours shifts could be from Monday to Friday 12:00pm-8:00PM OR 10:00pm-6:00PM-Training hours from Monday-Friday 9AM-5PM- Rapidly growing company with lots of opportunity for growth and development -Temp to perm opportunity- Gain valuable experience working for an industry leader in transportation- Work for hands on supervisors who support the growth and development of their teams- Work From Home (until further notice)- Should be able to commute to Brampton office if needed-Immediate Start-20$/Hourly PayWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)What will you be doing?-Proactive and pre-emptive shipment management (control tower methodology)-Daily communications on any operational issues that will affect the end customers and offer contingencies available.-Multi-level Omni support· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.· Hyper Care program support. · Support the needs of relationship management through including customer site visits with NAM and Leadership team.-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.-Lead in customer related seasonal projects and on demand projects.-Follow-up with the Coordinator team members to apprise of any escalated issues.-Work with the internal stakeholders to provide each customer with timely, accurate access to information.· Full authority to resolve escalated complaints or current service failures using special handling as required.If you are a quick learner and passionate about providing the best possible experience for your customers we want to hear from you!To apply:1. Create a profile at www.randstad.ca and apply online directly to the posting2. Email a copy of your resume to navpreet.sandhu@randstad.ca (Subject line Key Accounts Support Specialist) AdvantagesWhy do you want the job?- Stable hours shifts could be from Monday to Friday 12:00pm-8:00PM OR 10:00pm-6:00PM-Training hours from Monday-Friday 9AM-5PM- Rapidly growing company with lots of opportunity for growth and development -Temp to perm opportunity- Gain valuable experience working for an industry leader in transportation- Work for hands on supervisors who support the growth and development of their teams- Work From Home (until further notice) Should be able to commute to Brampton office if needed-Immediate Start-20$/Hourly PayResponsibilitiesWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)QualificationsWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)SummaryWhat will you be doing?-Proactive and pre-emptive shipment management (control tower methodology)-Daily communications on any operational issues that will affect the end customers and offer contingencies available.-Multi-level Omni support· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.· Hyper Care program support. · Support the needs of relationship management through including customer site visits with NAM and Leadership team.-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.-Lead in customer related seasonal projects and on demand projects.-Follow-up with the Coordinator team members to apprise of any escalated issues.-Work with the internal stakeholders to provide each customer with timely, accurate access to information.· Full authority to resolve escalated complaints or current service failures using special handling as required.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A company in the transportation and logistics industry in Brampton is looking for a Key Accounts Support Specialist to join their team on an ongoing contract with strong potential for permanent employment.As a Key Accounts Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent Customer Service, tracking, tracing and reporting and any inquiries related to National Key Clients. Serve as part of a team to coordinate exceptional and timely solutions to customer requirements, and escalated customer complaints and inquiries for a set portfolio of premier account. Why do you want the job?- Stable hours shifts could be from Monday to Friday 12:00pm-8:00PM OR 10:00pm-6:00PM-Training hours from Monday-Friday 9AM-5PM- Rapidly growing company with lots of opportunity for growth and development -Temp to perm opportunity- Gain valuable experience working for an industry leader in transportation- Work for hands on supervisors who support the growth and development of their teams- Work From Home (until further notice)- Should be able to commute to Brampton office if needed-Immediate Start-20$/Hourly PayWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)What will you be doing?-Proactive and pre-emptive shipment management (control tower methodology)-Daily communications on any operational issues that will affect the end customers and offer contingencies available.-Multi-level Omni support· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.· Hyper Care program support. · Support the needs of relationship management through including customer site visits with NAM and Leadership team.-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.-Lead in customer related seasonal projects and on demand projects.-Follow-up with the Coordinator team members to apprise of any escalated issues.-Work with the internal stakeholders to provide each customer with timely, accurate access to information.· Full authority to resolve escalated complaints or current service failures using special handling as required.If you are a quick learner and passionate about providing the best possible experience for your customers we want to hear from you!To apply:1. Create a profile at www.randstad.ca and apply online directly to the posting2. Email a copy of your resume to navpreet.sandhu@randstad.ca (Subject line Key Accounts Support Specialist) AdvantagesWhy do you want the job?- Stable hours shifts could be from Monday to Friday 12:00pm-8:00PM OR 10:00pm-6:00PM-Training hours from Monday-Friday 9AM-5PM- Rapidly growing company with lots of opportunity for growth and development -Temp to perm opportunity- Gain valuable experience working for an industry leader in transportation- Work for hands on supervisors who support the growth and development of their teams- Work From Home (until further notice) Should be able to commute to Brampton office if needed-Immediate Start-20$/Hourly PayResponsibilitiesWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)QualificationsWho are you?- Excellent communication skills- 3+ Years of Customer Service Experience- fast pace environment (B2B)-Customer focused with previous experience in a customer facing role-Experience with Order management an asset- Experience building rapport with high level clients or businesses- Fast learner, adaptable, and efficient-Ability to effectively communicate to all levels of management up to and including CEO- ADVANCED EXCEL SKILLS* (A Must)SummaryWhat will you be doing?-Proactive and pre-emptive shipment management (control tower methodology)-Daily communications on any operational issues that will affect the end customers and offer contingencies available.-Multi-level Omni support· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.· Hyper Care program support. · Support the needs of relationship management through including customer site visits with NAM and Leadership team.-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.-Lead in customer related seasonal projects and on demand projects.-Follow-up with the Coordinator team members to apprise of any escalated issues.-Work with the internal stakeholders to provide each customer with timely, accurate access to information.· Full authority to resolve escalated complaints or current service failures using special handling as required.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      • $20.00 - $25.00 per hour
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Bilingual Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite required- Must be Bilingual (English and French) SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech issues, and are you that person that is always helping people connect to their online video calls? Do you have an interest in A/V or with production of videos? If yes, this might be just the job for you!We are looking for Bilingual Technical Support Operators to work with one of our clients in the A/V industry. You'll need to have a strong foundation in all things technical, but you'll also get to learn new things, and potentially start a career with a growing industry! This will be a contract of indeterminate length, based on performance. You will need to work out of the Ottawa South location. This is a great environment with lots of room for growth - please keep reading to see if this might be the opportunity for you!AdvantagesWhy You’ll love it here:- Convenient location (fully transit accessible)- Pay starting at $20/hr- Enjoy a professional team environment- Work for one of the fastest growing and reputable companies in the A/V field- Great team environmentResponsibilitiesWhat You’ll be doing:- Using Zoom to help clients join the broadcast- Working in a line and taking directions from the producers- Providing feedback and assistance to clients- Troubleshooting and some supportQualificationsWhat You’ll bring to the role:- background in helpdesk or tech support - need to be tech savvy - Experience with Zoom (enterprise level) is an asset- Experience with MS Suite required- Must be Bilingual (English and French) SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (use "Tech support" as the subject)Calling us at: 613.726.0220 ext 1 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contactedRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Interested in working from home for a company specializing in events? Are you a dynamic person with a great sense of organization? Are you passionate about customer service and marketing? Well this job is for you!Randstad is looking for a Customer Service Agent to work from home for a company that hosts centrally located events, in Montreal.- Salary: $ 23 / hour- Schedule: Monday to Friday 9 a.m. to 5 p.m.- Start of employment: As soon as possible- Minimum 2-month contract with possibility of extension or permanency Advantages-Working from home during the covid-19 crisis-Be part of a dynamic team- Great learning opportunity-Quick hiring process- A collaborative environment based on teamwork, continuous improvement and fun!ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls with the various partners - B2B- Respond to emails and manage customer accounts- Update information in the system and follow up on transactions- Provide support for online registrationsQualificationsThe skills required for the position are:- French language proficiency both orally and in writing- Billinguism - an asset- Knowledge of Shopify software - an asset- Proficiency in Excel and WordSummary- Salary: $ 23 / hour- Schedule: Monday to Friday 9 a.m. to 5 p.m.- Start of employment: As soon as possible- Minimum 2-month contract with possibility of extension or permanency Send us your updated CV with the subject "client support - events" :karen.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interested in working from home for a company specializing in events? Are you a dynamic person with a great sense of organization? Are you passionate about customer service and marketing? Well this job is for you!Randstad is looking for a Customer Service Agent to work from home for a company that hosts centrally located events, in Montreal.- Salary: $ 23 / hour- Schedule: Monday to Friday 9 a.m. to 5 p.m.- Start of employment: As soon as possible- Minimum 2-month contract with possibility of extension or permanency Advantages-Working from home during the covid-19 crisis-Be part of a dynamic team- Great learning opportunity-Quick hiring process- A collaborative environment based on teamwork, continuous improvement and fun!ResponsibilitiesHere are the tasks you will have to accomplish as a Home Customer Service Agent:- Acceptance of incoming calls with the various partners - B2B- Respond to emails and manage customer accounts- Update information in the system and follow up on transactions- Provide support for online registrationsQualificationsThe skills required for the position are:- French language proficiency both orally and in writing- Billinguism - an asset- Knowledge of Shopify software - an asset- Proficiency in Excel and WordSummary- Salary: $ 23 / hour- Schedule: Monday to Friday 9 a.m. to 5 p.m.- Start of employment: As soon as possible- Minimum 2-month contract with possibility of extension or permanency Send us your updated CV with the subject "client support - events" :karen.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Drummondville, Québec
      • Contract
      We are currently hiring for a Production Support Technician for our client, a multinational technologies company, in their Drummondville, Quebec location.Are you looking for an opportunity that will use your strong organizational skills and attention to detail to contribute to the success of the team? If so, this role is waiting for you!Advantages- Work for a multinational technologies company- Drummondville, QC location- 6-month contract- Monday to Friday- 8am to 4:30pm- $21.50/hourStart Date: May 31st, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Production Support Technician, your responsibilities will include:• Interpreting and verifying production release requests• Ensuring the validity of the data• Communicating with Planning and other departments/stakeholders• Entering information into the database• Making order adjustments as needed and notifying affected parties• Ensuring efficient management of the information contained in the filesQualifications• 2+ years of administrative experience• Bilingual in French and English• Excellent communication skills - both orally and in writing• Analytical and detail orientated• Strong time management skills• Intermediate MS Office skills• Strong team player• Knowledge of SAPSummaryIf you're interested in the Production Support Technician role in Drummondville, QC, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently hiring for a Production Support Technician for our client, a multinational technologies company, in their Drummondville, Quebec location.Are you looking for an opportunity that will use your strong organizational skills and attention to detail to contribute to the success of the team? If so, this role is waiting for you!Advantages- Work for a multinational technologies company- Drummondville, QC location- 6-month contract- Monday to Friday- 8am to 4:30pm- $21.50/hourStart Date: May 31st, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Production Support Technician, your responsibilities will include:• Interpreting and verifying production release requests• Ensuring the validity of the data• Communicating with Planning and other departments/stakeholders• Entering information into the database• Making order adjustments as needed and notifying affected parties• Ensuring efficient management of the information contained in the filesQualifications• 2+ years of administrative experience• Bilingual in French and English• Excellent communication skills - both orally and in writing• Analytical and detail orientated• Strong time management skills• Intermediate MS Office skills• Strong team player• Knowledge of SAPSummaryIf you're interested in the Production Support Technician role in Drummondville, QC, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Permanent
      A leader in Logistics and Shipping is looking to hire a Bilingual Inside Sales Representative to join their Team in Brampton immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Why you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location BramptonWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset What you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredIf you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Create a Randstad profile and apply to the posting online2. Apply directly to navpreet.sandhu@randstad.ca quoting "Bilingual Inside Sales Representative" in the subject line to be considered for the opportunity Nav SandhuAdvantagesWhy you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location BramptonResponsibilitiesWhat you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredQualificationsWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset SummaryA leader in Logistics and Shipping is looking to hire a Bilingual Inside Sales Representative to join their Team in Brampton immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A leader in Logistics and Shipping is looking to hire a Bilingual Inside Sales Representative to join their Team in Brampton immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Why you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location BramptonWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset What you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredIf you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Create a Randstad profile and apply to the posting online2. Apply directly to navpreet.sandhu@randstad.ca quoting "Bilingual Inside Sales Representative" in the subject line to be considered for the opportunity Nav SandhuAdvantagesWhy you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location BramptonResponsibilitiesWhat you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredQualificationsWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset SummaryA leader in Logistics and Shipping is looking to hire a Bilingual Inside Sales Representative to join their Team in Brampton immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Québec, Québec
      • Contract
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.5$/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary3-4 month contract, possibility of extensionSalary: 19.5/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.5$/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary3-4 month contract, possibility of extensionSalary: 19.5/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      • $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: Starts August 9th, 2021Location: work from home*Must be local to Ottawa area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 2 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account- Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support- Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills- Ability to empathize with the needs and technical know-how of each customer- Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Bilingual Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: Starts August 9th, 2021Location: work from home*Must be local to Ottawa area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 2 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account- Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support- Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills- Ability to empathize with the needs and technical know-how of each customer- Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Bilingual Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $15 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $15 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      • $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: Starts August 9th, 2021Location: work from home Must be local to Toronto area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Interviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: Starts August 9th, 2021Location: work from home Must be local to Toronto area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Interviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Boucherville, Québec
      • Permanent
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Gatineau, Québec
      • Permanent
      • $18.75 - $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Gatineau, Québec
      • Permanent
      • $18.75 - $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $18.75 - $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $19.00 - $22.00 per hour
      Do you want to be part of a growing company specialising in the consumer packaged goods sector that is at the leading edge of new technology? Are you a dynamic and versatile team player? Are you experienced with the world of technology, and you are passionate to finds solutions to technical problems? Then you could be the perfect person for this Technical Support - Level 1 position!The successful applicant will provide support to all Canadian users through the ERP system. You will be responsible for managing the ticketing through inbound calls and emails in order to create and maintain ERP user access in a timely manner. Salary: between $19/hour - $21/hour, depending on experience Work schedule: Monday to Friday from 8:30 am to 5:00 pm (total of 37. 5 hours/week)Contract ends December 2021 - possibility of extension Work from home during the pandemic Advantages- Very competitive salary in the market- Day job - no weekends- Internationally known company- Opportunity for internal advancement - Work from home during the pandemic - Equipment provided by employerResponsibilitiesDans ce rôle, agent support technique niveau 1, vous serez responsable de:-Fournir un support via notre système de billetterie de support informatique (par téléphone et courriel)-Enregistrer, suivre et remonter les incidents via notre système de billetterie Service Now-Coordonner avec l’équipe informatique sur les problèmes nécessitant une escalade- Création, modification et suppression des accès utilisateurs à ERP - Autres taches connexes QualificationsThe skills required for the position are: - Minimum of 2 years experience in customer service, ideally in call dispatch- Good time management and organizational skills- Post-secondary degree or equivalent required (preferably in computer science)- Knowledge of the Office suite (and ERP application considered an asset)- Minimum of one year of relevant and recent experience- Bilingualism required (English / French)- Knowledge of PL/SQL (considered an asset)- Wired high-speed Internet connection (Ethernet cable)SummarySend us your CV directly with the subject "technical support - Level 1".We look forward to discussing this opportunity with you,Karen, Florencekaren.leiton@randstad.caflorence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you want to be part of a growing company specialising in the consumer packaged goods sector that is at the leading edge of new technology? Are you a dynamic and versatile team player? Are you experienced with the world of technology, and you are passionate to finds solutions to technical problems? Then you could be the perfect person for this Technical Support - Level 1 position!The successful applicant will provide support to all Canadian users through the ERP system. You will be responsible for managing the ticketing through inbound calls and emails in order to create and maintain ERP user access in a timely manner. Salary: between $19/hour - $21/hour, depending on experience Work schedule: Monday to Friday from 8:30 am to 5:00 pm (total of 37. 5 hours/week)Contract ends December 2021 - possibility of extension Work from home during the pandemic Advantages- Very competitive salary in the market- Day job - no weekends- Internationally known company- Opportunity for internal advancement - Work from home during the pandemic - Equipment provided by employerResponsibilitiesDans ce rôle, agent support technique niveau 1, vous serez responsable de:-Fournir un support via notre système de billetterie de support informatique (par téléphone et courriel)-Enregistrer, suivre et remonter les incidents via notre système de billetterie Service Now-Coordonner avec l’équipe informatique sur les problèmes nécessitant une escalade- Création, modification et suppression des accès utilisateurs à ERP - Autres taches connexes QualificationsThe skills required for the position are: - Minimum of 2 years experience in customer service, ideally in call dispatch- Good time management and organizational skills- Post-secondary degree or equivalent required (preferably in computer science)- Knowledge of the Office suite (and ERP application considered an asset)- Minimum of one year of relevant and recent experience- Bilingualism required (English / French)- Knowledge of PL/SQL (considered an asset)- Wired high-speed Internet connection (Ethernet cable)SummarySend us your CV directly with the subject "technical support - Level 1".We look forward to discussing this opportunity with you,Karen, Florencekaren.leiton@randstad.caflorence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $15 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - Earn the competitive wage of $15 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy with strong problem-solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market-leader in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a French/English Technical Customer Support Representative to join their Mississauga team on a permanent basis WORK FROM HOME!Job details:-3 month contract with possible permanency and contract extension-Monday-Friday, 8am-5pm-Work from home- permanently-$22-23$/hour Why do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga What you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).Are you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferred.If you are passionate about customer service and technical support, apply now! If you are fully fluent in French, apply now! If you are seeking a permanent opportunity with room for growth, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.caNav SandhuAdvantagesWhy do you want to be the next French/English Technical Customer Support Representative?-Contract Opportunity with possible extension & perm -Regular business hours Monday-Friday-Conveniently located in Mississauga ResponsibilitiesWhat you will be doing as a French/English Technical Customer Support Representative-Provide phone support for the distribution and installation team-Handle all consumer inquiries in regards company product-Utilize problem-solving skills to handle any issue in an efficient manner-Log all calls and complaints, escalate if necessary -Liaise between departments, and assist in additional tasks as needed  Travel occasionally to field to obtain firsthand knowledge of needs of customer, methods ofinstallation, and use of product. Maintain strong product knowledge and awareness of technical issues with products. Initiate product complaint notices in our quality system (CIF). Approve, to authorized level, warranty shipments and field work. Monitor marketing literature, installation, and specification sheets for accuracy. Update parts guide and online parts systems. Initiate engineering change orders for new service parts (ECR/ECO).QualificationsAre you qualified to be the next French/English Technical Customer Support Representative?-Fluently bilingual in French and English-Strong oral and written skills in French and English-5+ years of experience in customer service or order desk-Experience in manufacturing or distribution and in a technical environment an asset- Minimum of three years’ experience dealing with electro-mechanical troubleshooting orconstruction/remodeling trades, performing installations, training, or service.-Heating and ventilating experience an asset-Strong organizational skills with the ability to multitask in a fast-paced environment -  Knowledge of electrical and mechanical codes and industry standards.- Proficient with Microsoft Office software (Word, Excel, Access).- Experience using a CRM system; SalesForce is preferred.- Experience with wireless technology, SMART phones and other emerging technology is preferredSummaryThe Product Expert will assist customers with a high degree of professionalism to resolve all of theirtechnical needs with our products. This role will use their strong product knowledge and expertise toaddress issues related to product suitability and performance, installation, warranty repair, andtroubleshooting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Boucherville, Québec
      • Permanent
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Our client is looking for Bilingual Customer Service Representative (English & French) who will be the first point of contact for internal and external clients to ensure high level of customer service and customer satisfaction are provided. The right candidate is someone who loves challenge of solving problems and enjoys working in a fast-paced environment with ability to work in a team. Job type: Full-time, work from home opportunitySchedule: Must be able to work rotating shifts: weekdays and weekends between the hours of 8am-8pm.Salary: up to 44k/yearAdvantagesThis is a work from home full-time permanent opportunity.Great energetic and innovative cultureBenefits spending of $175/week Responsibilities•Contributes to the development and maintenance of standards, policies, and procedures regarding customer service •Answer’s customer inquiries and communications as required •Attends regularly scheduled support meetings •Maintain detailed reports of customer service calls including inquiry descriptions and resolutions Builds, maintains, and updates the company’s online support tools and documentation •Handle specific customer inquiries regarding technical support, arbitration and transportation and handles online auction questions and problems •Liaises with other staff and departments as necessary to assist and support customers •Assists potential new customers by answering product and service •Assists new customers with registration to become a user •Updates existing customer records as necessary •Resolves product or service problems, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction and following up to ensure resolution Qualifications•Must be bilingual in English and French (written and verbal) •High School Diploma or equivalent required; Bachelor’s degree preferred •A minimum of 2 years proven customer support or service experience is required •Excellent customer service orientation: front line customer service experience is an asset •Excellent interpersonal and communication skills and a collaborative team player •Excellent time management and organizational skills •Ability to maintain calm and diplomacy in every interaction •Working knowledge of Microsoft office suite, and must be tech savvy•Experience with online customer support or ticketing platforms (e.g. Salesforce)•Strong documentation and organizational skills •Automotive industry experience in retail and wholesale and/or technology or inventory management solutions preferred •Experience with automobile brands, equipment, mechanics an asset SummaryIf you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for Bilingual Customer Service Representative (English & French) who will be the first point of contact for internal and external clients to ensure high level of customer service and customer satisfaction are provided. The right candidate is someone who loves challenge of solving problems and enjoys working in a fast-paced environment with ability to work in a team. Job type: Full-time, work from home opportunitySchedule: Must be able to work rotating shifts: weekdays and weekends between the hours of 8am-8pm.Salary: up to 44k/yearAdvantagesThis is a work from home full-time permanent opportunity.Great energetic and innovative cultureBenefits spending of $175/week Responsibilities•Contributes to the development and maintenance of standards, policies, and procedures regarding customer service •Answer’s customer inquiries and communications as required •Attends regularly scheduled support meetings •Maintain detailed reports of customer service calls including inquiry descriptions and resolutions Builds, maintains, and updates the company’s online support tools and documentation •Handle specific customer inquiries regarding technical support, arbitration and transportation and handles online auction questions and problems •Liaises with other staff and departments as necessary to assist and support customers •Assists potential new customers by answering product and service •Assists new customers with registration to become a user •Updates existing customer records as necessary •Resolves product or service problems, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction and following up to ensure resolution Qualifications•Must be bilingual in English and French (written and verbal) •High School Diploma or equivalent required; Bachelor’s degree preferred •A minimum of 2 years proven customer support or service experience is required •Excellent customer service orientation: front line customer service experience is an asset •Excellent interpersonal and communication skills and a collaborative team player •Excellent time management and organizational skills •Ability to maintain calm and diplomacy in every interaction •Working knowledge of Microsoft office suite, and must be tech savvy•Experience with online customer support or ticketing platforms (e.g. Salesforce)•Strong documentation and organizational skills •Automotive industry experience in retail and wholesale and/or technology or inventory management solutions preferred •Experience with automobile brands, equipment, mechanics an asset SummaryIf you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Halifax, Nova Scotia
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in Nova ScotiaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Nova ScotiaAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in Nova ScotiaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Nova ScotiaAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Moncton, New Brunswick
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in New BrunswickHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - New Brunswick"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $20/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hours8am to 5pmStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.AdvantagesWork from homeUse your customer service skills in a professional environmentLong term opportunity $20/hourMonday to FridayNo weekend shifts - good work life balanceCore business hours - Day shift and no late hours8am to 5pmStart date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Stittsville, Ontario
      • Permanent
      • $45,000 - $50,000 per year
      Are you passionate about customer service? Do you like getting to be involved in a full sales cycle? Have you been looking for a new challenge that will allow you to deal with great people and great products? If so, this might be just the opportunity for you!We are looking for a Inside Account Representative for an awesome company located in the west end of Ottawa! This role is kind of a hybrid between an Account Manager and a Customer Service Rep. Dealing with A/V products, you'll get to support key accounts throughout North America, and provide top notch customer support. This is a great team environment too! Yes, you'll start of remotely, but the team is just as close as ever, and you'll get to work with some great leaders and team members here!Interested? Read on to learn more!Advantages* Monday-Friday work week (some occasional evenings and weekends may be required)* Hours of work between 8am and 5:30pm (usually 9-5:30 to start)* Numerous employee incentive programs including discounts on products, a health & wellness incentive, and memberships to retail chains* Full Benefits (medical, dental)* 2 weeks vacation to start, and 5 personal days* Great team environment with lots of cool gadgets!Responsibilities* Work closely with clients to provide info on products and resolve issues * Support & partner with the sales team* Understand the products and solutions available and suggest to the client* Assist with creating processes and procedures* Work with other departments to ensure customer satisfactionQualifications* NEED to have good working knowledge of SAP* 1-2 years of account management or customer support experience* Knowledge of A/V products/services would be required* Strong communication skills in English, French is an asset* Strong computer skillsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "IAR - Ottawa" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service? Do you like getting to be involved in a full sales cycle? Have you been looking for a new challenge that will allow you to deal with great people and great products? If so, this might be just the opportunity for you!We are looking for a Inside Account Representative for an awesome company located in the west end of Ottawa! This role is kind of a hybrid between an Account Manager and a Customer Service Rep. Dealing with A/V products, you'll get to support key accounts throughout North America, and provide top notch customer support. This is a great team environment too! Yes, you'll start of remotely, but the team is just as close as ever, and you'll get to work with some great leaders and team members here!Interested? Read on to learn more!Advantages* Monday-Friday work week (some occasional evenings and weekends may be required)* Hours of work between 8am and 5:30pm (usually 9-5:30 to start)* Numerous employee incentive programs including discounts on products, a health & wellness incentive, and memberships to retail chains* Full Benefits (medical, dental)* 2 weeks vacation to start, and 5 personal days* Great team environment with lots of cool gadgets!Responsibilities* Work closely with clients to provide info on products and resolve issues * Support & partner with the sales team* Understand the products and solutions available and suggest to the client* Assist with creating processes and procedures* Work with other departments to ensure customer satisfactionQualifications* NEED to have good working knowledge of SAP* 1-2 years of account management or customer support experience* Knowledge of A/V products/services would be required* Strong communication skills in English, French is an asset* Strong computer skillsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "IAR - Ottawa" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Toronto, Ontario (GTA)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hourLocation: Toronto, Ontario (GTA)Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Toronto"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $16.50/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Winnipeg, Manitoba
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in ManitobaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - ManitobaAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hourLocation: Anywhere in ManitobaHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : August 9, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - ManitobaAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: August 9 2021Pay Rate: $15.75/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 per hour
      Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You have everything we are looking for, be the missing piece and be part of a high performing customer service team.The ideal candidate is able to assess situations, establish priorities and provide assistance with confidence and precision.Salary: $ 17.50 / hourSchedule: 8 hour shifts as needed by the company, 5 days a week, including weekends.Availability to work from Monday to Sunday, you can choose from 7am - 3pm 3pm - 11pm 11pm-7am + night shift premium of $ 2 / h for the night shift *stable schedule given 4 weeks in advance Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for two (2) weeks.Start of employment: August 16th Long term contract - possibility of permanency AdvantagesWhy would you like to have this opportunity as a Bilingual monitoring agent :- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency calls from clients;- Evaluate and prioritize the needs of clients, determining if it is an urgent or non-urgent situation or just a simple false alarm call;- Follow up on alarms calls and update client files;- Provide exceptional customer service;QualificationsTo be successful in this role as a Bilingual monitoring agent, you must have the following skills and experience:- A minimum of relevant experience in the field of customer service;- Strong communication skills, in English and French - while in providing customers with quality interaction.- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure; - Developed listening, analytical and judgment skills;- High school diploma or general education; SummarySalary: $ 17.50 / hourSchedule: 8 hour shifts as needed by the company, 5 days a week, including weekends.Availability to work from Monday to Sunday, you can choose from 7am - 3pm 3pm - 11pm 11pm-7am + night shift premium of $ 2 / h for the night shift *stable schedule given 4 weeks in advance Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for two (2) weeks.Start of employment: August 16th Long term contract - possibility of permanency Are you interested in the position?- Send us your CV directly to ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca with the subject “Bilingual Agent of the Remote Monitoring Center”- Call me directly at 514-415-8529 or 873-255-8094- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Ali and Florence Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You have everything we are looking for, be the missing piece and be part of a high performing customer service team.The ideal candidate is able to assess situations, establish priorities and provide assistance with confidence and precision.Salary: $ 17.50 / hourSchedule: 8 hour shifts as needed by the company, 5 days a week, including weekends.Availability to work from Monday to Sunday, you can choose from 7am - 3pm 3pm - 11pm 11pm-7am + night shift premium of $ 2 / h for the night shift *stable schedule given 4 weeks in advance Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for two (2) weeks.Start of employment: August 16th Long term contract - possibility of permanency AdvantagesWhy would you like to have this opportunity as a Bilingual monitoring agent :- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency calls from clients;- Evaluate and prioritize the needs of clients, determining if it is an urgent or non-urgent situation or just a simple false alarm call;- Follow up on alarms calls and update client files;- Provide exceptional customer service;QualificationsTo be successful in this role as a Bilingual monitoring agent, you must have the following skills and experience:- A minimum of relevant experience in the field of customer service;- Strong communication skills, in English and French - while in providing customers with quality interaction.- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure; - Developed listening, analytical and judgment skills;- High school diploma or general education; SummarySalary: $ 17.50 / hourSchedule: 8 hour shifts as needed by the company, 5 days a week, including weekends.Availability to work from Monday to Sunday, you can choose from 7am - 3pm 3pm - 11pm 11pm-7am + night shift premium of $ 2 / h for the night shift *stable schedule given 4 weeks in advance Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for two (2) weeks.Start of employment: August 16th Long term contract - possibility of permanency Are you interested in the position?- Send us your CV directly to ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca with the subject “Bilingual Agent of the Remote Monitoring Center”- Call me directly at 514-415-8529 or 873-255-8094- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Ali and Florence Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3-month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $19.50/hour- Start date: July 13th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have strong customer service skills? Are you also tech-savvy? We're looking for individuals who would be interested in developing their professional experience further in a Bilingual Customer Service Representative role with our client in Montreal.Great opportunity for those looking to do a variety of tasks in customer service, technical support, and sales supportAdvantages- Work for one a leading health technology solutions company- 3-month contract- Potential for extension- Work from home to start- Monday to Friday- 8am to 8pm- $19.50/hour- Start date: July 13th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:* Contacting customers and troubleshooting equipment issues and/or offering replacement* Interacting with customers and sales/service representative to support pre-sales and post-sales activitiesQualifications• Bilingual in French and English• Minimum 2 year of sales experience• Experience with hospitals/healthcare professionals• Attention to detail• Ability to adapt quickly and comfortably to changeSummaryIf you're interested in the Bilingual Sales Representative role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.Advantages-Work from home-Use your customer service skills in a professional environment-Long term opportunity -$20/hour-Monday to Friday-No weekend shifts - good work life balance-Core business hours - Day shift and no late hours-8am to 5pm-Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The next step in your career is calling. If you are bilingual in French & English and excel at communicating with customers in an open and welcoming way, we want to hear from you! We’re looking for skilled professionals who genuinely enjoy working with people and helping others. If you’re adaptable and tech-savvy, this is a great opportunity for you to shine. To be successful, you must provide customers with a top-notch experience. Previous experience in a technical support job is an asset but not a requirement.About this job•Remote Work - work from home•Full time hours, daytime shifts (between 9am to 6pm Atlantic Time)•Operating hours are Monday to Friday Great opportunity for those looking to get started in technical or Helpdesk support.Advantages-Work from home-Use your customer service skills in a professional environment-Long term opportunity -$20/hour-Monday to Friday-No weekend shifts - good work life balance-Core business hours - Day shift and no late hours-8am to 5pm-Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesWhat will the Bilingual Helpdesk Agent role entail?In this call centre job, you’ll be supporting customers with tier 1 technical support duties.-Answering inbound calls, emails, and/or chats-Resolving technical issuesQualificationsAre you the right fit?•Bilingual in French and English•Previous technical support or Helpdesk experience•You have excellent communication skills (written and verbal)•You’re a team player who thrives on a team •You excel at multitasking and working in a fast-paced environment•You know Microsoft’s suite of products well•You’re a strong typist (50 WPM is preferred)SummaryIf you're interested in the Bilingual Helpdesk Agent role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Permanent
      Are you a sales professional looking for an exciting opportunity in a leadership role within the insurance space? We are currently looking for a Sales Team Leader to join our client’s team in our office in a very central Downtown Vancouver location. This role is a full-time temporary position with an asap start date.This role is an integral part of the organization and is necessary to ensure both customer satisfaction as well as employee satisfaction. You will promote and develop good relations with internal and external customers, provide direction on external and internal communications, and guidance and support to internal customers and the Sales and Support team. The ideal candidate will be;- Able to approach the work imaginatively to find new solutions - Highly effective at communicating to all levels of the organization - Willingness to question and challenge status quo - Resourceful and applies a variety of approaches to achieve the desired outcomeIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Please note this is a full-time (37.5 hour) position, Mon-Fri with office hours.- Work with a company with an excellent culture- Working as part of a super friendly and cohesive team- Excellent compensation package- Great office hours- Transit accessible in Downtown Vancouver- This role could offer some flexibility, but ideally, you will be working from the office 5 days a week. - 50K - 65K DOEResponsibilitiesResponsibilities include but are not limited to; - This position is a working leader; support incoming calls and ensure service level are met - Point of contact for sales team for file escalations and liaise with the operations team to resolve issues, provide a resolution to clients once it has been determined - Identify sales opportunities and provide the lead to the appropriate sales team member - Making proactive outbound calls to new customers - Oversees the administrative tasks of the office- Manage and maintain legal professional witnessing network - Accountable to help develop and sustain an effective customer service team, including performance management and coaching as well as help develop individual professional development. - Ensure employee needs are met, maintain a team with staff who are adequately trained to meet their internal customer needs- Create a fulfilling and focused workplace where individuals can flourish - Ensure that the workforce is an engaged one (measured through our GPTW surveys) - Help support the planning, scheduling, and allocating daily resources to ensure prescribed customer service turnaround times are consistently met. - Quality control calls when appropriate and provide feedback to employees regarding the resultsQualifications- A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.- Real estate and/or mortgage experience 2+ years (an asset)- Experience in sales is necessary.- Strong sales ability, business acumen, and commercial awareness.- Excellent communication, interpersonal, and customer service skills.- Strong leadership abilities.- Good time management, strategic planning, and organizational skills.SummaryIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing next week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a sales professional looking for an exciting opportunity in a leadership role within the insurance space? We are currently looking for a Sales Team Leader to join our client’s team in our office in a very central Downtown Vancouver location. This role is a full-time temporary position with an asap start date.This role is an integral part of the organization and is necessary to ensure both customer satisfaction as well as employee satisfaction. You will promote and develop good relations with internal and external customers, provide direction on external and internal communications, and guidance and support to internal customers and the Sales and Support team. The ideal candidate will be;- Able to approach the work imaginatively to find new solutions - Highly effective at communicating to all levels of the organization - Willingness to question and challenge status quo - Resourceful and applies a variety of approaches to achieve the desired outcomeIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Please note this is a full-time (37.5 hour) position, Mon-Fri with office hours.- Work with a company with an excellent culture- Working as part of a super friendly and cohesive team- Excellent compensation package- Great office hours- Transit accessible in Downtown Vancouver- This role could offer some flexibility, but ideally, you will be working from the office 5 days a week. - 50K - 65K DOEResponsibilitiesResponsibilities include but are not limited to; - This position is a working leader; support incoming calls and ensure service level are met - Point of contact for sales team for file escalations and liaise with the operations team to resolve issues, provide a resolution to clients once it has been determined - Identify sales opportunities and provide the lead to the appropriate sales team member - Making proactive outbound calls to new customers - Oversees the administrative tasks of the office- Manage and maintain legal professional witnessing network - Accountable to help develop and sustain an effective customer service team, including performance management and coaching as well as help develop individual professional development. - Ensure employee needs are met, maintain a team with staff who are adequately trained to meet their internal customer needs- Create a fulfilling and focused workplace where individuals can flourish - Ensure that the workforce is an engaged one (measured through our GPTW surveys) - Help support the planning, scheduling, and allocating daily resources to ensure prescribed customer service turnaround times are consistently met. - Quality control calls when appropriate and provide feedback to employees regarding the resultsQualifications- A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.- Real estate and/or mortgage experience 2+ years (an asset)- Experience in sales is necessary.- Strong sales ability, business acumen, and commercial awareness.- Excellent communication, interpersonal, and customer service skills.- Strong leadership abilities.- Good time management, strategic planning, and organizational skills.SummaryIf this sounds like a good fit for you then please apply directly to this posting as we are interviewing next week! This role will close quickly so please do not hesitate with your application!Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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