356 jobs found for support

Are you an experienced Technical Support Analyst with exceptional problem solving skills? Are you looking to use your skills as part of a dynamic team? We are seeking a Technical Support Analyst for a permanent, full-time role in Victoria, BC. If you would like to be considered for this exciting opportunity, apply now!AdvantagesWhat’s in it for you?• Work with talented co-workers in a diverse role• Highly Competitive Salary• Comprehensive benefits• Paid vacation days and bonusesResponsibilitiesKey Responsibilities:• Solve system user problems and resolve customer questions and issues• Solve challenging technical problems using a structured and logical approach• Identify and gather ideas for new functionality and services• Support other teams in testing new releases • Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clientsQualificationsSuccessful candidates will have:• An aptitude for applying technology and structured problem solving• Maths, Physics, Engineering background welcomed• An ability to work in teams and learn quickly• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts• Excellent communication skills• Client focused with an ability to build relationships with customers• Logical, well organized and practical • Confident and eager to take responsibility• Fluent or Proficient in French an assetSummaryIf you are interested in this Technical Support Analyst role in Victoria, BC., apply online or reach out to Nash.Geng@randstad.ca today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for a support analyst, long term contract in Montreal.Your responsibilities would be: Ensure of the stability and availability of the services/tools for IAM.Ensure to operate the services in compliance with the security rulesBe on-call in case of special operations during the weekendCommunicate on incidentsParticipate to reduce the online support activity by:Promoting the Self serviceEnhance the existing documentationParticipate to the automation of recurrent tasksSpread the knowledgeContribute to the documentation and spread the good usage of the toolsPromote the SSO solution of the group Here is the profile we are looking for:- At least 5 years experience as support or developer analystAdvantagesLong term contract, 40 hrs a week, large banking environment, Montreal based. Lors of room to grow and develop skills with training and coachingResponsibilitiesEnsure of the stability and availability of the services/tools for IAM.Ensure to operate the services in compliance with the security rulesBe on-call in case of special operations during the weekendCommunicate on incidentsParticipate to reduce the online support activity by:Promoting the Self serviceEnhance the existing documentationParticipate to the automation of recurrent tasksSpread the knowledgeContribute to the documentation and spread the good usage of the toolsPromote the SSO solution of the group Qualifications- At least 5 years experience as support analyst or developer analyst- IT diploma SummaryOur client is looking for a support analyst, long term contract in Montreal.Your responsibilities would be: Ensure of the stability and availability of the services/tools for IAM.Ensure to operate the services in compliance with the security rulesBe on-call in case of special operations during the weekendCommunicate on incidentsParticipate to reduce the online support activity by:Promoting the Self serviceEnhance the existing documentationParticipate to the automation of recurrent tasksSpread the knowledgeContribute to the documentation and spread the good usage of the toolsPromote the SSO solution of the group Here is the profile we are looking for:- At least 5 years experience as support or developer analystRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a Deskside Support professional looking for your next opportunity?Are you looking for your next contract?Are you a JUNIOR IT Professional?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of: DESKSIDE SUPPORT JUNIOR-Start: ASAP-Estimated length: 3+ months-Location: Truro NSAdvantagesYou will have an opportunity to work for our client who is a leading employer within the city.ResponsibilitiesThis would include tasks such as the following:Device imagingo Software installation and supporto Information gathering (with clients)o Troubleshootingo Physical exchange of devices located under and on client deskso Tracking and reporting of daily workQualifications- A diploma in the Information Systems discipline or equivalent- Demonstrated experience in customer service- A diligent worker who is able to perform tasks as requested without the need fora high level of supervisionIdeally, you do have:-Related IT support and troubleshooting experience-IT Customer serviceSummaryPHYSICAL REQUIREMENTSThis role requires that you are able to lift computer equipment (30+lbs)You are able to easily bend down, crawl and move around easily without any physical restrictions in order to complete the tasksDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!www.randstad.caRandstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for a support analyst, long term contract in Montreal.Your responsibilities would be: - Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.- Crisis Management with communication to end-user and senior management- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.- Communicate with users regarding application outages and upcoming events like release, project.- Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).- Respect internal IT norms, standards and processes.- Timely reporting of production and project status to client and IT management.- Effective and efficient, oral and written communication with various audiences at appropriate levels. Here is the profile we are looking for:- Very strong knowledge on Forex (Cash and Options) and Interest Rates Derivatives (Swaps, Futures, Options, Forwards)- Good understanding in Risk calculation and derivatives Pricing - Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)- Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)- Know very well the Trade life cycle from negotiation to clearing and the different platforms involved (Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside Markiwire, Oasys )- Strong analytical skills, follow-up capability and problem solving ability.- Flexible and adaptable to new environments. Quickly learn new systems/products.AdvantagesLong term contract, 40 hrs a week, large banking environment, Montreal based. Lors of room to grow and develop skills with training and coachingResponsibilities- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.- Crisis Management with communication to end-user and senior management- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.- Communicate with users regarding application outages and upcoming events like release, project.- Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).- Respect internal IT norms, standards and processes.- Timely reporting of production and project status to client and IT management.- Effective and efficient, oral and written communication with various audiences at appropriate levels. Qualifications- Very strong knowledge on Forex (Cash and Options) and Interest Rates Derivatives (Swaps, Futures, Options, Forwards)- Good understanding in Risk calculation and derivatives Pricing - Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)- Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)- Know very well the Trade life cycle from negotiation to clearing and the different platforms involved (Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside Markiwire, Oasys )- Strong analytical skills, follow-up capability and problem solving ability.- Flexible and adaptable to new environments. Quickly learn new systems/products.SummaryOur client is looking for a support analyst, long term contract in Montreal.Your responsibilities would be: - Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.- Crisis Management with communication to end-user and senior management- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.- Communicate with users regarding application outages and upcoming events like release, project.- Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).- Respect internal IT norms, standards and processes.- Timely reporting of production and project status to client and IT management.- Effective and efficient, oral and written communication with various audiences at appropriate levels. Here is the profile we are looking for:- Very strong knowledge on Forex (Cash and Options) and Interest Rates Derivatives (Swaps, Futures, Options, Forwards)- Good understanding in Risk calculation and derivatives Pricing - Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)- Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)- Know very well the Trade life cycle from negotiation to clearing and the different platforms involved (Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside Markiwire, Oasys )- Strong analytical skills, follow-up capability and problem solving ability.- Flexible and adaptable to new environments. Quickly learn new systems/products.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

As our Manager – Sales Support, your top priority is to build strong, credited and trusted business relationships with our Sales partners. You will have the responsibility to:Sales Enablement: Provide coaching, direction and leadership support to sales team members in order to drive superior departmental, business and customer results Act as the first & single point of contact (SPOC) for all sales processes - right-hand trusted Sales Advisor &; Advocate. As a coach, provide customized one on one and group coaching to Sales Help Sales arrive at business solutions through questioning and support Follow all sales process related training to be able to support sales professional when involved. Enable the onboarding of new Sales Professionals Continuously offer value-added solutions to Sales.Sales Governance Execution: Act as first and single point of contact (SPOC) for all BBM sales governance : partner with Sales to lead governance activities & ensure proper due diligence Support Sales in deal categorization & pre-triage deal activities Ensure that contract documentation requirements are followed and supports the contract approval requirements and process Provide guidance in terms of strategic positioning, wording & feasibility. Lead Contract/Bid Remediation to enable Sales & improve quality assurance scorecard results Work with internal stakeholders for the purpose of completing quality controls & risk evaluations Support Sales and other related groups in contract interpretation (in collaboration with the Legal department). Ensure all documentation is complete, signed and vetted through the proper Stakeholders before sending the proposal to the customer.Sales Day 0 Coordination: Identify resources accountable to complete each of the activities. Efficiently and competently manage/remove pre-sales roadblocks — when things go off plan bring them back on schedule or create a new plan with the assistance of key stakeholders Participate, manages and lead cross functional teams within the organization Report on progress to date & forecasted completion of activities. Escalate issues requiring resolution that pose a potential risk to deal timelines. Partner with Legal, Marketing & Product to build custom/personalized master agreements & service schedules. Collaborate with internal partners to facilitate and elicit deal requirements and scope definition Provide direction/clarification on requests coming to Sales from multiple internal groupsCritical Qualifications/Competencies : College degree in Business Administration or other equivalent combination of experience and education. Customer oriented understands customers’ business needs. Excellent communication skills: Ability to build strong partnership with different stakeholders at all management levels. Strong leadership: Ability to influence others and build credibility. Excellent problem-solving and decision-making abilities: Ability to make quality decisions quickly (especially in situations where stress levels are high) Comfortable to work in a fast paced environment with multiple priorities and rapid changes Ability to work with all levels of the organization and to exert influence without direct control Commitment to exemplifying the highest integrity and professional business standards Adapts easily to a constantly changing environment and is able to manage its inherent activities Strong interpersonal, negotiation, communication and time management and prioritization skills:ability to set priorities, meet deadlines and find ways to improve the daily activities of the district. Strong team player and demonstrated ability to work with a broad set of individualsPreferred Qualifications/Competencies : Project and contract management skills 3 to 5 years of experience within the Telecom industry 3-5 plus years leadership experience Familiarity with the Enterprise sales cycle Strong understanding and experience with change management principles Bilingualism is required (English and French)Additional Information:Position Type: ManagementJob Location: Ontario, Quebec, New-BrunswickAdvantages________________________________________________________________________________________________Responsibilities________________________________________________________________________________________________Qualifications________________________________________________________________________________________________Summary________________________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Production Support AnalystLong term contractMissions The Montreal equity and equity derivatives / Volatility support team is made up of 10 people whose mission is to support and maintain a Front to Back application chain (70%) and to provide solutions to our internal clients (30%) including the development of applications and automation tools or problem corrections in various languages ​​Java, SQL, Scripting, C #, JAVA or Python. The team is evolving in an Agile @ Scale and DEVOPS culture with more and more appropriation of business-oriented functionalities in AmericaThe watchword is simple, there are no limits as long as it brings value to our business.The information system and applications under our responsibility are at the heart of the Equities and equity derivatives business of investment banking. These applications are used during all stages of the life of an operation (from registration to product maturity including all market events or changes requested by the customer). As such, they are considered critical and require an adapted and specific level of support, but also continuous improvements.Most of our internal clients (traders, sales, middle and back office) work in the equity and equity derivatives markets. The team is also frequently in contact with various cross-functional departments (RISQ, COMPLIANCE, etc.) and as well as several IT teams located in different regions of the world (AMERICA, ASIA and EUROPE)Our applications and systems are used for example for:Capture of electronic and OTC transactions (via macros or APIs)Trade repositories for equities and equity derivativesPnL risk & Value at Risk (reference team)Portfolio Position (different trading desk)Supply of back office systemsReport for Audit and Compliance teams or requests from regulators The main tasks related to the role of Application Support Analyst include, but are not limited to, the following:Develop knowledge and expertise on the bank's equity and equity derivative systems.Respond to users (traders, back / middle office, Regulators, Compliance, etc.) in accordance with service contractsDocument the new support procedures following developments, production or follow-up to technical problemsKeep our production tickets up to date (backlog)Communication with users on current incidents or upcoming releasesPartnership with Global support teams to ensure quality support for our usersImplementation of monitoring tool (Python, ElasticSearch, Kibana ... etc.)Implementation and participation in the initiative to automate regular tasksUnderstanding of the trading environment and regulatory constraintsProvide technical and application expertise in order to promote and implement maintainable and quality solutionsReport incidents or requests for changes to applications to development teams when we cannot develop them ourselvesPerform quality assurance tests with different IT teams using our systemsCompliance with good IT practices (ITIL) and bank standardsEfficient and effective communication on complex subjects and to all audiences (managers, professions, IT teams) Profile Required Skills :Experience in application supportGood ability to analyze, resolve and follow up on problemsGood organizational skills and prioritization of tasksStrong ability to handle multiple tasks simultaneouslyBe curious to learn new information in an environment rich in complex rulesAbility (and keen interest) in learning and adapting to new concepts, technologies and environments.Technical qualities:3+ years SQL (SQL Server, Oracle, Sybase ...)3+ years Java, C # or Python3+ years Unix, Linux environment Experience required:3+ years of application support or development experience Desired / More:ITIL CertificationExperience in banking / finance industry, preferably in a trading or compliance environment Education:Degree in Computer Science. (M. Sc) Language :English and FrenchAdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesMissions The Montreal equity and equity derivatives / Volatility support team is made up of 10 people whose mission is to support and maintain a Front to Back application chain (70%) and to provide solutions to our internal clients (30%) including the development of applications and automation tools or problem corrections in various languages ​​Java, SQL, Scripting, C #, JAVA or Python. The team is evolving in an Agile @ Scale and DEVOPS culture with more and more appropriation of business-oriented functionalities in AmericaThe watchword is simple, there are no limits as long as it brings value to our business.The information system and applications under our responsibility are at the heart of the Equities and equity derivatives business of investment banking. These applications are used during all stages of the life of an operation (from registration to product maturity including all market events or changes requested by the customer). As such, they are considered critical and require an adapted and specific level of support, but also continuous improvements.Most of our internal clients (traders, sales, middle and back office) work in the equity and equity derivatives markets. The team is also frequently in contact with various cross-functional departments (RISQ, COMPLIANCE, etc.) and as well as several IT teams located in different regions of the world (AMERICA, ASIA and EUROPE)Our applications and systems are used for example for:Capture of electronic and OTC transactions (via macros or APIs)Trade repositories for equities and equity derivativesPnL risk & Value at Risk (reference team)Portfolio Position (different trading desk)Supply of back office systemsReport for Audit and Compliance teams or requests from regulators The main tasks related to the role of Application Support Analyst include, but are not limited to, the following:Develop knowledge and expertise on the bank's equity and equity derivative systems.Respond to users (traders, back / middle office, Regulators, Compliance, etc.) in accordance with service contractsDocument the new support procedures following developments, production or follow-up to technical problemsKeep our production tickets up to date (backlog)Communication with users on current incidents or upcoming releasesPartnership with Global support teams to ensure quality support for our usersImplementation of monitoring tool (Python, ElasticSearch, Kibana ... etc.)Implementation and participation in the initiative to automate regular tasksUnderstanding of the trading environment and regulatory constraintsProvide technical and application expertise in order to promote and implement maintainable and quality solutionsReport incidents or requests for changes to applications to development teams when we cannot develop them ourselvesPerform quality assurance tests with different IT teams using our systemsCompliance with good IT practices (ITIL) and bank standardsEfficient and effective communication on complex subjects and to all audiences (managers, professions, IT teams)QualificationsProfile Required Skills :Experience in application supportGood ability to analyze, resolve and follow up on problemsGood organizational skills and prioritization of tasksStrong ability to handle multiple tasks simultaneouslyBe curious to learn new information in an environment rich in complex rulesAbility (and keen interest) in learning and adapting to new concepts, technologies and environments.Technical qualities:3+ years SQL (SQL Server, Oracle, Sybase ...)3+ years Java, C # or Python3+ years Unix, Linux environment Experience required:3+ years of application support or development experience Desired / More:ITIL CertificationExperience in banking / finance industry, preferably in a trading or compliance environment Education:Degree in Computer Science. (M. Sc) Language :English and FrenchSummaryProfile Required Skills :Experience in application supportGood ability to analyze, resolve and follow up on problemsGood organizational skills and prioritization of tasksStrong ability to handle multiple tasks simultaneouslyBe curious to learn new information in an environment rich in complex rulesAbility (and keen interest) in learning and adapting to new concepts, technologies and environments.Technical qualities:3+ years SQL (SQL Server, Oracle, Sybase ...)3+ years Java, C # or Python3+ years Unix, Linux environment Experience required:3+ years of application support or development experience Desired / More:ITIL CertificationExperience in banking / finance industry, preferably in a trading or compliance environment Education:Degree in Computer Science. (M. Sc) Language :English and FrenchRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Production Support AnalystLong term contractMissions Day-to-Day Responsibilities:Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents• Communicate with users in connection with application failures• Liaise with teams from New York, Paris, Hong Kong• Understand the regulated environment and the constraints of client activity• Perform post-deployment testing of new releases (quality assurance)• Process queries and ad hoc queries of users' search data• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.• Respect internal standards, standards and IT processes ( ITIL )• Timely communication of project production and status to the client and IT management.• Effective oral and written communication with the various audiences and at the appropriate levels.• Collaboration with development teams (NY / Paris) for the management of new versions• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users• Effectively manage the Customer relationship with the end user communityAdvantagesLarge banking environmentWork from homeMontreal based40 hours - weekLong term contractResponsibilitiesDay-to-Day Responsibilities:Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents• Communicate with users in connection with application failures• Liaise with teams from New York, Paris, Hong Kong• Understand the regulated environment and the constraints of client activity• Perform post-deployment testing of new releases (quality assurance)• Process queries and ad hoc queries of users' search data• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.• Respect internal standards, standards and IT processes ( ITIL )• Timely communication of project production and status to the client and IT management.• Effective oral and written communication with the various audiences and at the appropriate levels.• Collaboration with development teams (NY / Paris) for the management of new versions• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users• Effectively manage the Customer relationship with the end user communityQualificationsProfile Technical Skills:• 2+ years Microsoft Office suite applications (example: Excel)• 2+ years SQL (SQL Server, Oracle …)• 2+ years Unix, Linux and Windows server environment Desired / Plus: • Knowledge in Programming Educational Requirements:Bachelor of Computers Science or other related university degree Languages: English/French SummaryProfile Technical Skills:• 2+ years Microsoft Office suite applications (example: Excel)• 2+ years SQL (SQL Server, Oracle …)• 2+ years Unix, Linux and Windows server environment Desired / Plus: • Knowledge in Programming Educational Requirements:Bachelor of Computers Science or other related university degree Languages: English/French Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a Deskside Support professional looking for your next opportunity?Are you looking for your next contract?Are you a JUNIOR IT Professional?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of: DESKSIDE SUPPORT JUNIOR-Start: ASAP-Estimated length: 7+ months-Location: Antigonish NSAdvantagesYou will have an opportunity to work for our client who is a leading employer within the city.ResponsibilitiesThis would include tasks such as the following:Device imagingo Software installation and supporto Information gathering (with clients)o Troubleshootingo Physical exchange of devices located under and on client deskso Tracking and reporting of daily workQualifications- A diploma in the Information Systems discipline or equivalent- Demonstrated experience in customer service- A diligent worker who is able to perform tasks as requested without the need fora high level of supervisionIdeally, you do have:-Related IT support and troubleshooting experience-IT Customer serviceSummaryPHYSICAL REQUIREMENTSThis role requires that you are able to lift computer equipment (30+lbs)You are able to easily bend down, crawl and move around easily without any physical restrictions in order to complete the tasksDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!www.randstad.caRandstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for a Support analyst/ Devops for a long term contract in MontrealPrimary tasks related to Support analyst/ Devops role include but are not limited to:- Responsible for applications used by traders, sales and middle office on the trading floor.- Responsibility includes software releases, configuration and support of all production system components and infrastructure.- Support, develop and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.- Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.- Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.- Extensive interaction is expected with traders, sales, supports and quants.- Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business.Here are the technical skills required for the role - Programming background in scripting language (TCL, Perl, Python, etc.)- Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).- Experience working with relational and no-relational databases, good SQL skills.- Understanding of the Agile and Continuous delivery.Here is the required experience:- DevOps, Support or Developer experience across all stages (inception, analysis, design, implementation, runtime, maintenance and support).AdvantagesLarge banking environmentWork from homeMontreal based40 hours - weekLong term contractResponsibilities- Responsible for applications used by traders, sales and middle office on the trading floor.- Responsibility includes software releases, configuration and support of all production system components and infrastructure.- Support, develop and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.- Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.- Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.- Extensive interaction is expected with traders, sales, supports and quants.- Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business.Qualifications- Min. 2 years experience in devOps, Support or Developer experience across all stages (inception, analysis, design, implementation, runtime, maintenance and support).SummaryOur client is looking for a Support analyst/ Devops for a long term contract in MontrealPrimary tasks related to Support analyst/ Devops role include but are not limited to:- Responsible for applications used by traders, sales and middle office on the trading floor.- Responsibility includes software releases, configuration and support of all production system components and infrastructure.- Support, develop and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.- Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.- Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.- Extensive interaction is expected with traders, sales, supports and quants.- Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business.Here are the technical skills required for the role - Programming background in scripting language (TCL, Perl, Python, etc.)- Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).- Experience working with relational and no-relational databases, good SQL skills.- Understanding of the Agile and Continuous delivery.Here is the required experience:- DevOps, Support or Developer experience across all stages (inception, analysis, design, implementation, runtime, maintenance and support).Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a Deskside Support professional looking for your next opportunity?Are you looking for your next contract?Are you a JUNIOR IT Professional?We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of: DESKSIDE SUPPORT JUNIOR-Start: ASAP-Estimated length: 3+ months-Location: Amherst NSAdvantagesYou will have an opportunity to work for our client who is a leading employer within the city.ResponsibilitiesThis would include tasks such as the following:Device imagingo Software installation and supporto Information gathering (with clients)o Troubleshootingo Physical exchange of devices located under and on client deskso Tracking and reporting of daily workQualifications- A diploma in the Information Systems discipline or equivalent- Demonstrated experience in customer service- A diligent worker who is able to perform tasks as requested without the need fora high level of supervisionIdeally, you do have:-Related IT support and troubleshooting experience-IT Customer serviceSummaryPHYSICAL REQUIREMENTSThis role requires that you are able to lift computer equipment (30+lbs)You are able to easily bend down, crawl and move around easily without any physical restrictions in order to complete the tasksDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!www.randstad.caRandstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Technical Support Analyst 3 month contract renewable Bilingual (French and English)Onsite on the North ShoreFormating PCs, installing and configurating software, testing with end users, etc.Large environment experience with specific processes an d documentation100% Windows environmentExperience with remote connectionsAdvantagesTechnical Support Analyst 3 month contract renewable Bilingual (French and English)Onsite on the North ShoreFormating PCs, installing and configurating software, testing with end users, etc.Large environment experience with specific processes an d documentation100% Windows environmentExperience with remote connectionsResponsibilitiesTechnical Support Analyst 3 month contract renewable Bilingual (French and English)Onsite on the North ShoreFormating PCs, installing and configurating software, testing with end users, etc.Large environment experience with specific processes an d documentation100% Windows environmentExperience with remote connectionsQualificationsTechnical Support Analyst 3 month contract renewable Bilingual (French and English)Onsite on the North ShoreFormating PCs, installing and configurating software, testing with end users, etc.Large environment experience with specific processes an d documentation100% Windows environmentExperience with remote connectionsSummaryTechnical Support Analyst 3 month contract renewable Bilingual (French and English)Onsite on the North ShoreFormating PCs, installing and configurating software, testing with end users, etc.Large environment experience with specific processes an d documentation100% Windows environmentExperience with remote connectionsRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Application Support DeveloperReporting to the SVP, CIO, the Application Support Developer is responsible for contributing to the overall stability and continuous improvement of production systems.ResponsibilitiesInvolved in development ranging from production break fixes to minor system enhancements for systems.Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes as well as minor enhancements.Create detailed system level artifacts from the reverse engineering tasks.Drive high quality software development standards to support functionality, usability, reliability, availability, and security.Work within an agile development process, collaboratively across the IT and business functions to iteratively implement strategic deliverables.Drive continuous improvement by monitoring and evaluating architecture and design principles and initiatives across the IT and business teams, identifying the need for process enhancements.Liaise with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps.Skills and QualificationsBachelor of Science degree in computer science or related discipline.Design-centered thinking with a focus on problem definition.Thrives in an agile, fast-paced, and delivery-focused environment.Quickly consume and understand both business workflow and technical implementation of business systems.Strong written, verbal communication and presentation skills enabling the exchange of detailed technical information with non-technical users.3 – 5 years of software development experience across multiple disciplines (front end, service, database) would be an asset with a focus on JEEExperience with insurance systems and integrations (underwriting, claims, actuarial, finance) would be an asset.AdvantagesWork from home 100%Ideally coming from a production support environment40 hour billable work weeksResponsibilitiesResponsibilitiesInvolved in development ranging from production break fixes to minor system enhancements for systems.Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes as well as minor enhancements.Create detailed system level artifacts from the reverse engineering tasks.Drive high quality software development standards to support functionality, usability, reliability, availability, and security.Work within an agile development process, collaboratively across the IT and business functions to iteratively implement strategic deliverables.Drive continuous improvement by monitoring and evaluating architecture and design principles and initiatives across the IT and business teams, identifying the need for process enhancements.Liaise with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps.QualificationsSkills and QualificationsBachelor of Science degree in computer science or related discipline.Design-centered thinking with a focus on problem definition.Thrives in an agile, fast-paced, and delivery-focused environment.Quickly consume and understand both business workflow and technical implementation of business systems.Strong written, verbal communication and presentation skills enabling the exchange of detailed technical information with non-technical users.3 – 5 years of software development experience across multiple disciplines (front end, service, database) would be an asset with a focus on JEEExperience with insurance systems and integrations (underwriting, claims, actuarial, finance) would be an asset.SummaryStrong Java, some .Net preferred. Strong Database skills as well.40 hour billable workweeksRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

About us:As a purpose-driven company which uses its creative and technical talent to advance meaningful solutions for the entertainment industry. A crucial part of our purpose is to foster diversity and inclusion by celebrating individuality, as well as encouraging our teams to engage authentically with each other and our greater community.We provide Camera, Dailies and Post Production services and have locations throughout Canada and the United States.Position Summary:The Service Desk Technician II provides fast, friendly, efficient technical customer service supporting a wide selection of technologies for the Vancouver region and, as a member of the IT team, supports over 500 users in 5 locations across Canada and the US.Key responsibilities include application, hardware and technical support, with focus on responding to incoming requests from end-users and clients. This role will provide technical, functional, and instructive support while diagnosing, troubleshooting, and resolving general account inquiries.Primary Duties and Responsibilities:Strategy & PlanningEvaluate documented resolutions and analyze trends for ways to prevent recurring issuesAlert management to emerging trends in incidentsAcquisition & DeploymentDeploy pre-packaged software as needed using automated deployment toolsAssist in software releases and rollouts according to change management best practicesOperational ManagementMake a positive difference in the client experienceAssist in providing Level I and Level II support for users and clientsEducate and train end users on a variety of technologiesBuild rapport with business stakeholders & clientsAssist IT team on incidents, service requests, and projectsAct as an escalation point for advanced or difficult help requestsEscalate incidents with accurate documentation to suitable technician at all times to improve IT Incident ManagementRecord, track, and document the Service Desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolutionUse remote tools and diagnostic utilities to aid in troubleshootingResearch solutions through internal and external knowledgebase as neededPerform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determinedTest fixes to ensure problem has been adequately resolvedPerform post-resolution follow-ups with users to improve customer satisfactionDevelop help sheets and FAQ lists for end users as well as keeping the IT knowledgebase up to dateContribute to technician knowledgebase and training as neededReinforce SLAs to manage end-user expectationsProvide suggestions for continual improvement based on ITIL best practicesProvide operating system support on Windows & Mac OS X based systemsProvide hardware support for Windows & Mac desktops, printers, VoIP phones and peripheralsProvide client setup support (Wi-Fi, printer, phone, network & security access)Provide phone system managementQualifications:Formal Education & CertificationCollege diploma or university degree in the field of computer science and/or 3 years equivalent work experienceITIL certification is preferredKnowledge & ExperienceKnowledge of Apple computer hardware, including iMacs, MacBooks, iPhonesExperience with Mac OS X and Windows 10 Operating SystemsExperience with Microsoft 365 suite of applications supportExperience with tickets systems to record incidents and requestsExperience with Manage Engine products, such as, Service Desk Plus, Desktop Central, ADManager, is preferredExperience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.Strong documentation skillsKnowledge of networking, switches, and Wi-FiAbility to conduct research into a wide range of computing issuesMust have a vehicle and valid driver's licensePersonal AttributesExceptional customer service, experience in a previous customer service roleExceptional interpersonal skills, with a focus on rapport building, listening, and questioning skillsExceptional oral communication skills; Fluent English language skillsHighly self-motivated and directedAbility to establish and grow relationships with business stakeholdersAbility to absorb and retain information quicklyAbility to present ideas in user-friendly, business-friendly, and technical languageKeen attention to detailAnalytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a fast-paced environmentAbility to work in a team-oriented, collaborative environmentWorking Conditions and Physical Effort:Work is normally performed in a typical interior/office work environment with some exposure to warehouse environmentSome physical effort required (i.e. some lifting of supplies and material)Sitting for extended periods of timeAfter hours support: occasional weekend, evening and ‘on call’ support may be requiredAbility to travel to support local facilities, owning a car is requiredTypical 40-hour work weekDexterity of hands and fingers to operate a computer keyboard, mouse, and other computer componentsPerks:Competitive wages in line with market standardsExposure to best-in-class motion picture technologiesFree parking with electric charging station(s) at most locationsCompany events including: food truck lunches, summer BBQ’s, technology workshops, and industry eventsThe opportunity to mentor new hires and internsA work environment where you can really make an impactGrowth opportunities and a career, not just a jobAdvantagesThe Service Desk Technician II provides fast, friendly, efficient technical customer service supporting a wide selection of technologies for the Vancouver region and, as a member of the IT team, supports over 500 users in 5 locations across Canada and the US.Key responsibilities include application, hardware and technical support, with focus on responding to incoming requests from end-users and clients. This role will provide technical, functional, and instructive support while diagnosing, troubleshooting, and resolving general account inquiries.ResponsibilitiesEvaluate documented resolutions and analyze trends for ways to prevent recurring issuesAlert management to emerging trends in incidentsAcquisition & DeploymentDeploy pre-packaged software as needed using automated deployment toolsAssist in software releases and rollouts according to change management best practicesOperational ManagementQualificationsCollege diploma or university degree in the field of computer science and/or 3 years equivalent work experienceITIL certification is preferredKnowledge & ExperienceKnowledge of Apple computer hardware, including iMacs, MacBooks, iPhonesExperience with Mac OS X and Windows 10 Operating SystemsExperience with Microsoft 365 suite of applications supportExperience with tickets systems to record incidents and requestsExperience with Manage Engine products, such as, Service Desk Plus, Desktop Central, ADManager, is preferredExperience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.Strong documentation skillsKnowledge of networking, switches, and Wi-FiSummaryWork is normally performed in a typical interior/office work environment with some exposure to warehouse environmentSome physical effort required (i.e. some lifting of supplies and material)Sitting for extended periods of timeAfter hours support: occasional weekend, evening and ‘on call’ support may be requiredAbility to travel to support local facilities, owning a car is requiredTypical 40-hour work weekDexterity of hands and fingers to operate a computer keyboard, mouse, and other computer componentsRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Job title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Application Support DeveloperReporting to the SVP, CIO, the Application Support Developer is responsible for contributing to the overall stability and continuous improvement of production systems.ResponsibilitiesInvolved in development ranging from production break fixes to minor system enhancements for systems.Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes as well as minor enhancements.Create detailed system level artifacts from the reverse engineering tasks.Drive high quality software development standards to support functionality, usability, reliability, availability, and security.Work within an agile development process, collaboratively across the IT and business functions to iteratively implement strategic deliverables.Drive continuous improvement by monitoring and evaluating architecture and design principles and initiatives across the IT and business teams, identifying the need for process enhancements.Liaise with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps.Skills and QualificationsBachelor of Science degree in computer science or related discipline.Design-centered thinking with a focus on problem definition.Thrives in an agile, fast-paced, and delivery-focused environment.Quickly consume and understand both business workflow and technical implementation of business systems.Strong written, verbal communication and presentation skills enabling the exchange of detailed technical information with non-technical users.3 – 5 years of software development experience across multiple disciplines (front end, service, database) would be an asset with a focus on JEEExperience with insurance systems and integrations (underwriting, claims, actuarial, finance) would be an asset.Advantages?????????????????????????????????????????????????????????????????????????????????????ResponsibilitiesResponsibilitiesInvolved in development ranging from production break fixes to minor system enhancements for systems.Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes as well as minor enhancements.Create detailed system level artifacts from the reverse engineering tasks.Drive high quality software development standards to support functionality, usability, reliability, availability, and security.Work within an agile development process, collaboratively across the IT and business functions to iteratively implement strategic deliverables.Drive continuous improvement by monitoring and evaluating architecture and design principles and initiatives across the IT and business teams, identifying the need for process enhancements.Liaise with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps.QualificationsSkills and QualificationsBachelor of Science degree in computer science or related discipline.Design-centered thinking with a focus on problem definition.Thrives in an agile, fast-paced, and delivery-focused environment.Quickly consume and understand both business workflow and technical implementation of business systems.Strong written, verbal communication and presentation skills enabling the exchange of detailed technical information with non-technical users.3 – 5 years of software development experience across multiple disciplines (front end, service, database) would be an asset with a focus on JEEExperience with insurance systems and integrations (underwriting, claims, actuarial, finance) would be an asset.Summary????????????????????????????????????????????????????????????????????????????????????/Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

CONTRACTOR - Sr Application Support Analyst - Missions Primary tasks related to Production Support Analyst role include but are not limited to: Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End user community includes FO, MO, Product Controls, and Risk.Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book.Communicate with users regarding application outages.Help configure setup as requested by users and monitor platforms.Understand regulatory environment and constraints.Perform post-rollout testing of new releases (quality assurance).Handle queries and one-off data research requests from users.Respond to end users within timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency.Respect internal IT norms, standards, and processes.Timely reporting of production and project status to client and IT management.Effective and efficient oral and written communication to various audiences at appropriate levels.Partner with development teams on release management.Partner with the Global support teams to ensure quality support to our end users.Effectively manage the Client Relationship with the end user community. Profile Competencies Required: Experience in application supportKnowledge of market Risk Management in Finance (Risk Analysis, VaR, SVaR, PnL, Liquidity)Knowledge of pricing of Equity and Derivatives products (Options, ELS, Futures, …)Experience working with relational databasesGood ability to analyze, solve and monitor problemsGood organizational and priority skills and ability to manage multiple tasks simultaneously Desired/ Plus:FRM CertificationITIL Certification Technical skills Required:2+ years SQL (SQL Server, Oracle …)2+ years Unix, Linux server environment Desired/ Plus:Knowledge in Programming (Python, Shell, Java) Education Required:Bachelor of Computers Science or other related university degree Languages Required:English Desired/ Plus:French AdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesMissions Primary tasks related to Production Support Analyst role include but are not limited to: Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End user community includes FO, MO, Product Controls, and Risk.Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book.Communicate with users regarding application outages.Help configure setup as requested by users and monitor platforms.Understand regulatory environment and constraints.Perform post-rollout testing of new releases (quality assurance).Handle queries and one-off data research requests from users.Respond to end users within timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency.Respect internal IT norms, standards, and processes.Timely reporting of production and project status to client and IT management.Effective and efficient oral and written communication to various audiences at appropriate levels.Partner with development teams on release management.Partner with the Global support teams to ensure quality support to our end users.Effectively manage the Client Relationship with the end user community. Qualifications Profile Competencies Required: Experience in application supportKnowledge of market Risk Management in Finance (Risk Analysis, VaR, SVaR, PnL, Liquidity)Knowledge of pricing of Equity and Derivatives products (Options, ELS, Futures, …)Experience working with relational databasesGood ability to analyze, solve and monitor problemsGood organizational and priority skills and ability to manage multiple tasks simultaneously Desired/ Plus:FRM CertificationITIL Certification Technical skills Required:2+ years SQL (SQL Server, Oracle …)2+ years Unix, Linux server environment Desired/ Plus:Knowledge in Programming (Python, Shell, Java) Education Required:Bachelor of Computers Science or other related university degree Languages Required:English Desired/ Plus:French Summary Profile Competencies Required: Experience in application supportKnowledge of market Risk Management in Finance (Risk Analysis, VaR, SVaR, PnL, Liquidity)Knowledge of pricing of Equity and Derivatives products (Options, ELS, Futures, …)Experience working with relational databasesGood ability to analyze, solve and monitor problemsGood organizational and priority skills and ability to manage multiple tasks simultaneously Desired/ Plus:FRM CertificationITIL Certification Technical skills Required:2+ years SQL (SQL Server, Oracle …)2+ years Unix, Linux server environment Desired/ Plus:Knowledge in Programming (Python, Shell, Java) Education Required:Bachelor of Computers Science or other related university degree Languages Required:English Desired/ Plus:French Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a Level 1 Desktop Support Specialist with 1+ years' experience in a support role? Are you motivated by helping others and supporting your team? Do you seek to grow with an established company that contributes to your success and continuously strives to enhance knowledge/expertise by staying abreast of industry and business trends?Look no further!We are currently seeking a Level 1 Help Desk Support Specialist to join a fast-paced, hardworking, team collaborative environment on a full-time/permanent basis.Advantages-The opportunity to learn and grow within the company.-Tight knit team that supports one another full circle.Responsibilities-Office 365 / AD User Admin (Creation, modification, password reset, 2FA setup)-Office 365 Mailbox Administration. Share Mailbox/Resource/Distribution-Cloud Drive Basic Administrator (One Drive, Google Drive , Dropbox)-Configure 365 email / 365 / Gmail / Adding Exchange account to IOS / Android ( to cover different Apps (Mail, Outlook ETC… in documentation)-Configure VPN client-Basic Connectivity issues – Basic Ping Test / Driver update / Wifi And Modem Reboot as possible-Network Drive mapping and permission delegations-Create / Configure VoIP extension on Desktop and PC (Basic trouble shooting)Qualifications-1+ Years previous IT support experience-University or College Degree in IT-Previous experience creating detailed and easy to follow technical documentation-Willingness to create internal knowledgebase articles-1st Level information systems services problem resolution: problem definition, research and resolution-E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc.-Basic Windows Active Directory-Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19-Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring-Working knowledge of TCP/IP protocolSummaryIf your values are in line with the below, we’d love to hear from you.Work Honestly HardWe will work hard and put in whatever it takes to deliver on our promises and to get the job done right. We do this because we enjoy helping people and it doesn’t feel like work.We work with honesty and integrity because that’s who we are. This quality lets our customers know we are there for them providing peace of mind. We passionately strive to provide the Wow to our customers because we love to provide happiness in this way.Support Each Other HappinessWe are a family that loves our team and want to support our own and our customer’s happiness. We have each other's back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousWe are curious and driven to learn about new technologies, approaches and skill sets for our continued growth and learning and to help be recognized as a trusted resource. We always challenge the status quo to better ourselves, improve the world around us and provide customer success.If you feel this opportunity could be right for you, please contact megan.leblanc@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for a Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for an entry level position in Technical Support?Are you located within Atlantic Canada? We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:TECHNICAL SUPPORT - Entry Level REMOTE-Start: Immediately-Estimated length: 6+ months-Location: REMOTEAdvantagesYou will be working with our client who is a leading employer in the local market.Responsibilities•Communicating with customers via an inbound phone queue and self-service ticketing system, and performing follow-ups via phone, chat, and email.•Logging, triaging, troubleshooting, and resolving technical incidents and service requests in our service management system;•Escalating unresolved incidents and requests to next level support;•Installation and configuration of desktop software;•Basic security functions (password resets, multi-factor authentication administration, identification and reporting of potential cybersecurity events);•Research and document resolutions in an online IT knowledge database, as well as contributing to the creation and maintenance of end-user documentation;•Participate in a rotating 24/7 on-call technical support rotation; QualificationsREQUIREMENTS:-Education: post-secondary education in a computer technology related program, or equivalent experience.-The ability to work independently; -Strong written and spoken communication skills -Troubleshooting/problem-solving ability.NICE TO HAVE:Experience in a technical support role-Technical skills: Familiarity with Active Directory, Powershell, Windows 10 policies and administration, and IT Service Management system would be an asset.-Bilingual FrenchPLEASE NOTE:You will be required to obtain a Reliability Security Clearance which means you must have been in Canada for the last 5 years.Background check is requiredSummaryDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!Randstad TechnologiesCanada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client is looking for a Yardi System Support Specialist to join them on a permanent basis! Do you have experience supporting, customizing, and managing the Yardi Voyager platform? Our client is in a post-implementation stage and looking for someone to join their in-house team. Do you have proven experience pulling data from Yardi in a customized way? Are you great with report generation and working with end-users? Are you comfortable supporting user groups and resolving support tickets? If this sounds like you or someone that you know, please send your resume to alfred.lo@randstad.ca or reach out to me on LinkedIn with a tailored message! AdvantagesExciting company that has been growing steady - even throughout COVID.Great company culture and flexible work environmentOwnership of the Yardi System! ResponsibilitiesProviding Support with Yardi Resolving Support tickets and support inquiries Be the Yardi subject matter expert for the company QualificationsYardi 3-5 yearsUser Support 3-5 yearsReports Generation 3-5 yearsSQL Querying 2-3 yearsSummaryOur client is looking for a Yardi System Support Specialist to join them on a permanent basis! Do you have experience supporting, customizing, and managing the Yardi Voyager platform? Our client is in a post-implementation stage and looking for someone to join their in-house team. Do you have proven experience pulling data from Yardi in a customized way? Are you great with report generation and working with end-users? Are you comfortable supporting user groups and resolving support tickets? Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Job title: Technician level 1 support POSVaried schedule from 7 a.m. to 10 p.m. in a 7-day rotation60/40 teleworkNo travelMust be fluently bilingual, written & spoken (supports Ontario)Mandate until the end of the fiscal year September 30, then renewal for 1 yearTakes calls for Level I support.Analyze and define the source of the problems.Provides level II interventions for corporate users and in stores.Documents the interventions in support software.Communicates calls to suppliers, if necessary.Refers level III cases to software and/or technical specialists.Ensures the follow-up of interventions with stakeholders, customers, and suppliers.Maintains the inventory of the fleet and repairs of all types of Mini-Terminal devices.Initiate the billing notice to the administrative service if necessary (Mini-Terminals).Advantages_______________________________________________________________________________Responsibilities_______________________________________________________________________________Qualifications_______________________________________________________________________________Summary_______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our team is growing !We have an immediate hiring requirement for an SAP FICO Technical / Functional Support person.The resource predominantly will be working on Day to day production support and if there is bandwidth – will work on any of the multiple ongoing projects.  This is an exciting time to join our team and be part of our growing and fast paced environment !AdvantagesCome work with one of the largest eCommerce firms in Canada and be part of a growing team !ResponsibilitiesPosition Responsibilities:·               - Provide support for the Day to day operations of the existing Canadian Retail application for Finance space·               - Perform design for approved defect or enhancement changes; document design requirements in a Functional Specification document.·               - For technical solutions requiring ABAP development, partner with Development Team members to translate functional requirements/design into technical specifications.·               - Follow approved project guidelines and methodologies for supporting system changes.·               - Conduct unit testing for approved system changes - document test cases, execute and validate tests.·               - Coordinate User Acceptance testing (UAT) with Business Stakeholders.·               - Interface with Business Stakeholders, IT Infrastructure teams, Development teams to ensure that business requirements are properly configured within a software package. Experience/Knowledge Required: ·               - Experienced SAP individual with minimum three years of FI production support experience handling all the FI areas – GL/AP/AR·               - Understanding of end-to-end purchase-to-pay lifecycle (master data, procurement, receiving, invoice receipt and matching, payment processing)·               - Strong FI – MM integration and FI & SD integration process knowledge and hands on configuration experience·               - Understanding of EDI and B2B processes beneficial·                - Understanding of SAP lifecycle development ·               - Experience with moderately complex SAP solutions with considerable customization beneficial·               - Hands-on experience with all aspects of application testing: unit, QA, integration, and performance. Ability to draft and execute test plans, and properly validate results.·               - Ability to effectively communicate with individuals at all levels of the organization·              - Strong oral and written skills ·               - Exposure to S4 HANA is a bonus·               - Experience in SAP CAR is a plus.·               -Retail experience is a plusQualifications·               Experienced SAP individual with minimum three years of FI production support experience handling all the FI areas – GL/AP/AR·               Understanding of end-to-end purchase-to-pay lifecycle (master data, procurement, receiving, invoice receipt and matching, payment processing)·               Strong FI – MM integration and FI & SD integration process knowledge and hands on configuration experience·               Understanding of EDI and B2B processes beneficial·               Understanding of SAP lifecycle development·               Experience with moderately complex SAP solutions with considerable customization beneficial·               Hands-on experience with all aspects of application testing: unit, QA, integration, and performance. Ability to draft and execute test plans, and properly validate results.·               Ability to effectively communicate with individuals at all levels of the organization·               Strong oral and written skills ·               Exposure to S4 HANA is a bonus·               Experience in SAP CAR is a plus.·               Retail experience is a plus  SummaryCome work with one of the largest eCommerce firms in Canada and be part of a growing team ! Contact Sohil Jivani at sohil.jivani@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Job title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other client sites / offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 9 months (renewable)Openings: 1Your missionOur client’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a self-motivated IT Support professional (Tier 2 or Tier 3 level experience) who thrives in a demanding, fast-paced environment? Our Richmond BC client, a prominent MSP organization, is seeking to hire a Senior Technical Support Specialist on a permanent full-time position. Apply to this amazing Senior Technical Support Specialist opportunity today!AdvantagesWhat’s in it for you!As a Senior Technical Support Specialist with our Richmond client, you’ll receive:• Highly competitive market compensation package.• Comprehensive benefits package.• Convenient/accessible commute.• Free onsite parking.• Client partnering with large enterprises.• Great team culture!ResponsibilitiesWhat will you do?As a Senior Technical Support Specialist with our Richmond client, you will:• Provide IT support for end user systems and network infrastructure issues.• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.• Support services for virtualization technologies: VMware, and Microsoft HyperV.• Support WAN/LAN connectivity, routers, firewalls, and security networks.• Administer hosted and cloud solutions for customers.• Support disaster recovery solutions.• Provide remote access solution support: VPN, Terminal Services.• Monitor customer remote monitoring and management system alerts/notifications, and respond through service tickets.• Administer and maintain the remote monitoring and management system.• Review patch management, anti-virus, backup and general system health and security of systems.• Document maintenance for computer systems and network infrastructure.• Keep customers informed of incident progress and notify them of impending changes or agreed outages.QualificationsHow do you qualify?To qualify for the Senior Technical Support Specialist role with our Richmond client, you must have:• 5+ years’ experience supporting IT computer networks.• Experience in Windows 7-current Operating Systems.• Experience with Microsoft Office applications from 2010-current.• Experience with Office365, Windows servers, SQL etc.• Experience with WAN and LAN connectivity, routers, firewalls etc.• Experience with ticketing system.• Diploma or degree in computer science or IT related field.What nontechnical experience do you bring?To qualify for the Senior Technical Support Specialist role with our Richmond client, you also need:• Exceptional typing skills.• Excellent communication skills.• Strong multi-tasking skills.• Valid BC Driver’s license and clean record.What additional experience do you bring?To be considered for the Senior Technical Support Specialist role with our Richmond client, it’s beneficial to have:• Experience with VMware, and Microsoft HyperV.• Microsoft or other relevant IT certifications.SummaryIf you’re customer-centric, and the prospect of collaborating in a dynamic team to provide first-class technical support intrigues you, then the Senior Technical Support Specialist role with our Richmond-BC client could be the perfect opportunity for you!Please contact Tina with your resume at: tinamaria.arujah@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Kick-off your career and enter the exciting world of IT support with a reputable Federal Government client. You will gain valuable experience providing first level support to government employees in an environment conducive to learning and growth.Why should I apply:- Randstad will support your Federal Government Security clearance application (Reliability 5 years and Secret 10 years eligible)- Competitive wages ($20-$25/hour), plus benefits available- Long term, stable contracts- Monday to Friday (no weekends, no 24/7), flexible hours to suit your lifestyle- Advancement opportunities to more senior positions- Potential entry into full-time government employmentEntry Level Requirements:- Understanding of hardware, software, operating systems, peripheral devices- Relevant IT related diploma, degree or certifications- Relevant educational lab experience likely applicable- Strong communication skills in both official languagesHow Do I apply:Call us at 613-727-1411Email your resume to employncr@randstad.caAdvantagesKick-off your career and enter the exciting world of IT support with a reputable Federal Government client. You will gain valuable experience providing first level support to government employees in an environment conducive to learning and growth.Why should I apply:- Randstad will support your Federal Government Security clearance application (Reliability 5 years and Secret 10 years eligible)- Competitive wages ($20-$25/hour), plus benefits available- Long term, stable contracts- Monday to Friday (no weekends, no 24/7), flexible hours to suit your lifestyle- Advancement opportunities to more senior positions- Potential entry into full-time government employmentEntry Level Requirements:- Understanding of hardware, software, operating systems, peripheral devices- Relevant IT related diploma, degree or certifications- Relevant educational lab experience likely applicable- Strong communication skills in both official languagesResponsibilitiesKick-off your career and enter the exciting world of IT support with a reputable Federal Government client. You will gain valuable experience providing first level support to government employees in an environment conducive to learning and growth.Why should I apply:- Randstad will support your Federal Government Security clearance application (Reliability 5 years and Secret 10 years eligible)- Competitive wages ($20-$25/hour), plus benefits available- Long term, stable contracts- Monday to Friday (no weekends, no 24/7), flexible hours to suit your lifestyle- Advancement opportunities to more senior positions- Potential entry into full-time government employmentEntry Level Requirements:- Understanding of hardware, software, operating systems, peripheral devices- Relevant IT related diploma, degree or certifications- Relevant educational lab experience likely applicable- Strong communication skills in both official languagesQualifications- Understanding of hardware, software, operating systems, peripheral devices- Relevant IT related diploma, degree or certifications- Relevant educational lab experience likely applicable- Strong communication skills in both official languagesSummaryKick-off your career and enter the exciting world of IT support with a reputable Federal Government client. You will gain valuable experience providing first level support to government employees in an environment conducive to learning and growth.Why should I apply:- Randstad will support your Federal Government Security clearance application (Reliability 5 years and Secret 10 years eligible)- Competitive wages ($20-$25/hour), plus benefits available- Long term, stable contracts- Monday to Friday (no weekends, no 24/7), flexible hours to suit your lifestyle- Advancement opportunities to more senior positions- Potential entry into full-time government employmentEntry Level Requirements:- Understanding of hardware, software, operating systems, peripheral devices- Relevant IT related diploma, degree or certifications- Relevant educational lab experience likely applicable- Strong communication skills in both official languagesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Description: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemAdvantagesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemResponsibilitiesDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemQualificationsDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemSummaryDescription: Summary: • Install, configure, and support an organization’s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. • Responsible for monitoring network to ensure network availability to all system users. Education/Experience: • Associate degree in computer related field required. • Bachelor degree in computer science preferred. • Entry level to 2 years experience required. Skills and Competencies: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to identify, interpret and evaluate system and network requirements. • Knowledge of computer hardware and software as it related to LAN/WAN. • Job Duties and Responsibilities: • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Perform data backups and disaster recovery operations. • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. • Configure, monitor and maintain email applications or virus protection software. • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Plan, coordinate, and implement network security measures to protect data, software, and hardware. Perform other duties as assigned. Skills: • Bilingual – French and English • Basic diagnostic and troubleshooting abilities • Experience working with Knowledge Base (“KB”), following procedures, • Familiar with store system environment (Client will provide training) • Good communicator Responsibilities: • Provide Level one (1) Break/Fix (“B/F”) support on the Symbol MC9200 Zebra equipment. • Repair and configuration • Replacement of the keyboard and / or screen • Diagnostic and basic trouble shooting • Manage tickets in Client’s IT Service Management (“ITSM”) systemRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.