- Senior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complaiSenior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complai
