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    • Nepean, Ontario
    • Permanent
    • $60,000 - $65,000 per year
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Service Team Lead to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company, and will be responsible for leaving the Service Coordination/Dispatching team. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching/leading a team is ideal, particularly in a trades environment (HVAC, Plumbing, Electrical etc)AdvantagesWhat’s in it for you?- Pay range starting at 60k/year-Monday-Friday day shifts (730-430)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:• Take client calls for service, provide updates, request for information etc.• Review service invoices and work performed• Attend and hold service department admin meetings with Service Manager• Oversee service department vacation scheduling and unscheduled time off• Assign maintenance and review distribution• Create, send, and track quotations• Oversee, schedule and coordinate service and sales work• Other duties as required!QualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience in a supervisory role2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office,Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service TL"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Service Team Lead to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company, and will be responsible for leaving the Service Coordination/Dispatching team. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching/leading a team is ideal, particularly in a trades environment (HVAC, Plumbing, Electrical etc)AdvantagesWhat’s in it for you?- Pay range starting at 60k/year-Monday-Friday day shifts (730-430)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:• Take client calls for service, provide updates, request for information etc.• Review service invoices and work performed• Attend and hold service department admin meetings with Service Manager• Oversee service department vacation scheduling and unscheduled time off• Assign maintenance and review distribution• Create, send, and track quotations• Oversee, schedule and coordinate service and sales work• Other duties as required!QualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience in a supervisory role2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office,Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service TL"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Mississauga, Ontario
    • Permanent
    • $23 - $25 per year
    Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.Location: MississaugaHours: 1:30pm- 10pm Salary: $23/h -$25/hPermanent OpportunityBenefits VacationAdvantagesPermanent OpportunityFirst 3 months of in office training and then hybrid model with ability of working at home 2 days a weekGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilities- Lead, coach, and motivate the team to achieve customer service goals at the department level- Oversee staff to ensure work is being performed according to established standards- Act as a liaison with utility personnel for special work projects- Maintain effective communication with District Managers to address follow-ups- Validate documentation and data entry/ effective record retention- Demonstrate superior telephone and email manners with strong interpersonal skills- Address customer complaint escalations in a timely and professional mannerQualifications- Post-secondary education is an asset- 2-3 years of high-volume customer relations experience- Experience in an office setting is an asset- Flexibility in scheduleSummaryIf you are interested in this fantastic opportunity, apply and send your resume directly toluda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.Location: MississaugaHours: 1:30pm- 10pm Salary: $23/h -$25/hPermanent OpportunityBenefits VacationAdvantagesPermanent OpportunityFirst 3 months of in office training and then hybrid model with ability of working at home 2 days a weekGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilities- Lead, coach, and motivate the team to achieve customer service goals at the department level- Oversee staff to ensure work is being performed according to established standards- Act as a liaison with utility personnel for special work projects- Maintain effective communication with District Managers to address follow-ups- Validate documentation and data entry/ effective record retention- Demonstrate superior telephone and email manners with strong interpersonal skills- Address customer complaint escalations in a timely and professional mannerQualifications- Post-secondary education is an asset- 2-3 years of high-volume customer relations experience- Experience in an office setting is an asset- Flexibility in scheduleSummaryIf you are interested in this fantastic opportunity, apply and send your resume directly toluda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Etobicoke, Ontario
    • Permanent
    • $44,000 per year
    Are you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $44,000 annually- Regular business hours, Monday-Friday Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start-unionized environment - RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingAdvantagesWhy do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelResponsibilitiesWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points QualificationsWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetSummaryAre you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $40,000 - $45,000 annually- Regular business hours, Monday-Friday 8:30am-7pm Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $44,000 annually- Regular business hours, Monday-Friday Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start-unionized environment - RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingAdvantagesWhy do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelResponsibilitiesWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points QualificationsWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetSummaryAre you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $40,000 - $45,000 annually- Regular business hours, Monday-Friday 8:30am-7pm Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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