Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need •Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsThis is an excellent opportunity for any motivated individual looking for a career with a global software and services company offering excellent career progression and a unique and fun work environment.AdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need •Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsThis is an excellent opportunity for any motivated individual looking for a career with a global software and services company offering excellent career progression and a unique and fun work environment.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Job Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need •Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsThis is an excellent opportunity for any motivated individual looking for a career with a global software and services company offering excellent career progression and a unique and fun work environment.AdvantagesRemote work during covid3 weeks vacation5 paid daysstrong opportunity to grow with organizationResponsibilitiesReporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.QualificationsTo qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsSummaryJob Title: Technical Support AnalystA Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need ***This is a very technical role, looking for a candidate who cand resolve bug issues and implement software products******Strong experience with Database Management, some server migration and data migration experience (SQL)******This role is truely a little more then level 2 tech support, there is an opportunity to move in a lead capacity down the line******Role will till be providing second line support***•A Technical Support Analyst is needed to join our growing team and will play a pivotal role providing our customers with outstanding 1st and 2nd line technical customer support.We are the world’s largest vendor of museum management software, serving over 3,000 customers in over 30 countries. With offices in the UK, Europe, Middle East, North America and Australia, we deliver powerful software solutions to natural history museums, cultural history museums, art museums, herbaria, botanic gardens and archives across the world. We are considered as leaders in our field with our technology used by many of the largest and most well recognised museums and institutions in the world.Reporting to the Customer Services Manager, you will build and maintain relationships with our customers via telephone, e-mail and face to face - providing outstanding support during and after the installation and configuration of our software products. You will identify the source of problems, recommend solutions and notify the development team to make any product enhancements. Full training on our products, technology and internal processes will be provided.To qualify for this role… you will need •Experience in customer-facing software support•Outstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face•Experience developing and/or delivering training/courses•Relevant technical qualifications, including database management or experience with any programming languagesoDesirable: Knowledge of Oracle DBMS and SQL•Experience conducting research and analysis to make recommendations and troubleshoot technical issues•Strong problem-solving skills and logical thinking•A post-secondary education in a relevant degree or diploma •The ability to effectively prioritise workload and balance customer demands•The ability to work effectively in a team•An interest in natural sciences and cultural museum collectionsThis is an excellent opportunity for any motivated individual looking for a career with a global software and services company offering excellent career progression and a unique and fun work environment.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tons of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tons of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
