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      • Montréal, Québec
      • Contract
      Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Toronto area, as potential to move back in office.Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09+Advantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to aditi.gandhi@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Torontohuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts. Job Title:Customer Service and Technical Support RepresentativeLocation:Remote - Work from homeMust be local to Toronto area, as potential to move back in office.Contract Details:4 month contract (possibility of extension or permanent hire)Interview Dates:Apply now to be considered for this exciting opportunityHours:Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)Pay Rate: $17.09+Advantages- Great opportunity with a reputable company in the insurance industry- Remote - Work from the comfort of your own home- Equipment provided and sent to you- Full time working hours- Overtime available- Potential of extension of permanent opportunity after 4 months contract is completed- Great work culture and work life balance- Weekly payResponsibilities- Call centre, taking inbound customer service inquiries- Provide knowledgeable assistance to clients over the phone and through email- Performing trouble shooting, problem solving, password resets and general site navigation- Diagnosing technical issues and escalating as necessary- Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking systemQualifications- Excellent communication skills in English- Minimum 2 years previous experience in Customer service or Call Centre is required- Financial, Insurance or Technical experience is an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryHere are a few options on how to apply for this exciting opportunity:1) Apply directly to this posting2) Directly on www.randstad.ca3) Email your resume to aditi.gandhi@randstad.ca Please add Email Subject Line: Customer Service and Technical Support Representative - Torontohuman forward.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      The Oracle Finance Reporting Administrator is responsible for building and maintaining the Oracle reports for finance as well as the on-going administration of the Oracle Enterprise Planning Management (EPM) system and Enterprise Planning Budgeting Cloud Solutions. Build and maintain Oracle EPM reports using the Hyperion platform/Essbase. Build and maintain of Oracle ERP reports using both OTBI and BI toolsAdvantagesWork from home opportunity in an exciting field with lots of potential for growthResponsibilitiesThe position is required to provide technical support, instance administration, release management, incident management and routine upgrade support. The position will also support the Finance team and the broader business team in optimizing report creation, report management, budgeting and forecasting, training and system functionality.QualificationsBachelor’s Degree in Computer Science, Finance or related field of study4-6 years of relevant experience as an EPM Systems administrator, support experience and experience building Hyperion reportsRelevant experience with Oracle EPM application and Hyperion a mustStrong excel skills a mustSummaryLooking for an experienced Oracle Finance Reporting Administrator to join our growing team. This role will have opportunities to work within our project space as we continue to invest into our infrastructure.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The Oracle Finance Reporting Administrator is responsible for building and maintaining the Oracle reports for finance as well as the on-going administration of the Oracle Enterprise Planning Management (EPM) system and Enterprise Planning Budgeting Cloud Solutions. Build and maintain Oracle EPM reports using the Hyperion platform/Essbase. Build and maintain of Oracle ERP reports using both OTBI and BI toolsAdvantagesWork from home opportunity in an exciting field with lots of potential for growthResponsibilitiesThe position is required to provide technical support, instance administration, release management, incident management and routine upgrade support. The position will also support the Finance team and the broader business team in optimizing report creation, report management, budgeting and forecasting, training and system functionality.QualificationsBachelor’s Degree in Computer Science, Finance or related field of study4-6 years of relevant experience as an EPM Systems administrator, support experience and experience building Hyperion reportsRelevant experience with Oracle EPM application and Hyperion a mustStrong excel skills a mustSummaryLooking for an experienced Oracle Finance Reporting Administrator to join our growing team. This role will have opportunities to work within our project space as we continue to invest into our infrastructure.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 9 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/CRM support experience; knowledge of the telecommunications industry an asset• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Strong proficiency in database analysis• Experience using CRM tools and SQL is required• Proficiency with PowerPoint, Excel, and Word• Must thrive in a fast-paced, ever-changing work environmentSummaryAre you a marketing with experience supporting customer relationship and retention? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 9 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/CRM support experience; knowledge of the telecommunications industry an asset• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Strong proficiency in database analysis• Experience using CRM tools and SQL is required• Proficiency with PowerPoint, Excel, and Word• Must thrive in a fast-paced, ever-changing work environmentSummaryAre you a marketing with experience supporting customer relationship and retention? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Interviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Bilingual (English/French) Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a Bilingual (English/French) Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Bilingual (English/French) Customer Service and Web Support Agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Interviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Contract
      JOB SUMMARYUnder the responsibility of the Engineering Manager & Logistics Engineer, the Electro Mechanical Technician is responsible to provide on-site technical and maintenance support on different aspects related to the robotic cartonization system.RESPONSIBILITIES• Participate in engineering test performance of electromechanical assemblies, analyze and record test results, prepare written testing documentation and make the appropriate changes related to the Robotic Cartonization System, including slotting, process improvement, etc.• Perform minor facility maintenance work. Coordinate service maintenance and support with external contractors (for both the Robotic System and the facility). • Provide technical and maintenance support related to the Robotic Cartonization System. • Diagnose and resolve problems related to the Robotic Cartonization System. • Act as liaison between Operations and Engineering, including providing technical support to business owner and other technicians in operating the automation as well as training operations personnel in the proper use of the equipment.• Repair, rework and calibrate electromechanical components in order to meet engineering specifications. • May be required to work during the core hour shift in some occasions • Coordinates spare parts purchasing with suppliers and maintains/controls records of the spare part inventory (for both Robotic System and the facility).• Maintains a safe distribution center and participates in the Health and Safety Committee.This is a night shift position, 8pm-4am.AdvantagesThis is an opportunity to join a large organization that is a true leader in it's field.Could lead to a longer term opportunity.ResponsibilitiesADDITIONAL RESPONSIBILITIES• Position requires some traveling• Work is on the night shift, 8pm-4am.• Performs other duties as assigned.QualificationsEducation Major/Area of Study Required/PreferredCollege degree/Technical Certification Degree in Electromechanical Engineering. A combination of other education and experiences will be considered requiredExperienceTwo (2) years or more Experience in a similar position requiredTwo (2) years or more Experience in a fast-paced warehouse environment requiredTwo (2) years or more Experience in conducting tests and inspections of products and processes to evaluate quality and performance requiredTwo (2) years or more Experience in service and maintenance of electromechanical components requiredTwo (2) years or more Experience in preparing and conducting training requiredTwo (2) years or more Experience with trouble shooting of automated systems requiredSummaryApply online or email resume to Brian Roach at brian.roach@randstad.caOnly qualified candidates will be contactedPlease visit www.randstad.ca for a complete list of open positions.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      JOB SUMMARYUnder the responsibility of the Engineering Manager & Logistics Engineer, the Electro Mechanical Technician is responsible to provide on-site technical and maintenance support on different aspects related to the robotic cartonization system.RESPONSIBILITIES• Participate in engineering test performance of electromechanical assemblies, analyze and record test results, prepare written testing documentation and make the appropriate changes related to the Robotic Cartonization System, including slotting, process improvement, etc.• Perform minor facility maintenance work. Coordinate service maintenance and support with external contractors (for both the Robotic System and the facility). • Provide technical and maintenance support related to the Robotic Cartonization System. • Diagnose and resolve problems related to the Robotic Cartonization System. • Act as liaison between Operations and Engineering, including providing technical support to business owner and other technicians in operating the automation as well as training operations personnel in the proper use of the equipment.• Repair, rework and calibrate electromechanical components in order to meet engineering specifications. • May be required to work during the core hour shift in some occasions • Coordinates spare parts purchasing with suppliers and maintains/controls records of the spare part inventory (for both Robotic System and the facility).• Maintains a safe distribution center and participates in the Health and Safety Committee.This is a night shift position, 8pm-4am.AdvantagesThis is an opportunity to join a large organization that is a true leader in it's field.Could lead to a longer term opportunity.ResponsibilitiesADDITIONAL RESPONSIBILITIES• Position requires some traveling• Work is on the night shift, 8pm-4am.• Performs other duties as assigned.QualificationsEducation Major/Area of Study Required/PreferredCollege degree/Technical Certification Degree in Electromechanical Engineering. A combination of other education and experiences will be considered requiredExperienceTwo (2) years or more Experience in a similar position requiredTwo (2) years or more Experience in a fast-paced warehouse environment requiredTwo (2) years or more Experience in conducting tests and inspections of products and processes to evaluate quality and performance requiredTwo (2) years or more Experience in service and maintenance of electromechanical components requiredTwo (2) years or more Experience in preparing and conducting training requiredTwo (2) years or more Experience with trouble shooting of automated systems requiredSummaryApply online or email resume to Brian Roach at brian.roach@randstad.caOnly qualified candidates will be contactedPlease visit www.randstad.ca for a complete list of open positions.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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