You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalised job alerts.

    13 jobs found for Technical support in Toronto, Ontario

    filter2
    clear all
      • Toronto, Ontario
      • Permanent
      TORONTO CLIENT REQUIRES A FULL TIME MAC O/S TECHNICAL SUPPORT SPECIALISTLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.AdvantagesThis isn’t your average IT support job. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. We are looking for someone who will take ownership of the role, improving our processes and providing exemplary support for our systems. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesROLE DESCRIPTION● Work as part of an international team providing top tier technical support and customer serviceto our community of incredible staff spanning the globe● Operate as the first point of contact for all internal technical support requests via email and inperson.● Triage, manage and track support requests from creation to resolution.● Hardware and Software support.● Video conferencing, desktop and softphone configuration and deployment.● IT hardware procurement, management and distribution.● Assist with software management and licensing.● Printer configuration and support.● Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.● Use remote administration tools to deploy software applications and technical Solutions.● Participate in technical projects to evaluate, configure and deploy new solutions to theorganization.● Assist the Learning team in developing system training material for our staff.● Ensure staff are kept informed of time delays associated with the problem resolutions, thenature of the problem or the volume of outstanding issues requiring resolution.● Work with IT management to ensure operating efficiencies are met and maintainedthroughout the organization.QualificationsLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLSMAC O/S TECH SUPPORT● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.SummaryLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      TORONTO CLIENT REQUIRES A FULL TIME MAC O/S TECHNICAL SUPPORT SPECIALISTLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.AdvantagesThis isn’t your average IT support job. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. We are looking for someone who will take ownership of the role, improving our processes and providing exemplary support for our systems. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesROLE DESCRIPTION● Work as part of an international team providing top tier technical support and customer serviceto our community of incredible staff spanning the globe● Operate as the first point of contact for all internal technical support requests via email and inperson.● Triage, manage and track support requests from creation to resolution.● Hardware and Software support.● Video conferencing, desktop and softphone configuration and deployment.● IT hardware procurement, management and distribution.● Assist with software management and licensing.● Printer configuration and support.● Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.● Use remote administration tools to deploy software applications and technical Solutions.● Participate in technical projects to evaluate, configure and deploy new solutions to theorganization.● Assist the Learning team in developing system training material for our staff.● Ensure staff are kept informed of time delays associated with the problem resolutions, thenature of the problem or the volume of outstanding issues requiring resolution.● Work with IT management to ensure operating efficiencies are met and maintainedthroughout the organization.QualificationsLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLSMAC O/S TECH SUPPORT● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.SummaryLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : December 6th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: December 6th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : December 6th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: December 6th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Ground Support Equipment Technical Manager is responsible for ensuring equipment provided to airport operators meets Air Canada technical standards and is maintained in such a manner to ensure compliance with all applicable corporate and government standards, codes and regulations. Position is key in providing the technical support in ensuring safe and reliable availability of GSE equipment. Key Functions & Accountabilities:Provide technical support information to Air Canada maintenance teams via process as related to BTW ground support equipment, bridges, and gate equipment at Air Canada managed stations within North America. Liaise with Air Canada OEM manufacturers, contractors and supply chain partners to align as per GSE requirements, processes and procedures for maintenance compliancy as set out by Air Canada.Ensure local compliance with regulatory and related corporate requirements. Ensure ground support equipment and gate equipment located at all Air Canada managed locations used in ground handling Air Canada aircraft is compliant with and maintained in accordance with applicable local, federal and corporate regulations and standards. Conduct safety, maintenance and technical specification compliance audits of services performed internally while providing feedback and direction to establish, ensure and promote safe and reliable ground support equipment.Maintain effective working relationships with contracted service providers, maintenance providers, airports & government agencies. Establish and administer safety related tracking and trending requirements for performance monitoring and corporate reporting systems.Manage key performance indicators and results pertaining to operations, safety and customer service.Lead assigned GSE projects and initiatives, ensuring alignment and compliance with Air Canada GSE goals and objectives.Identify, recommend and initiate enhancements and changes to processes and procedures to better support operational and service standards.Participate in the development of strategies and corporate initiatives for Air Canada Ground Support Equipment.Anticipate, identify and resolve technical service and operational issues with a results-oriented approach to performance and safety.Provide documented technical and engineering support to our maintenance operation teams in safety alerts, factory recalls, modifications and product enhancements.Actively participate in root cause analysis for any equipment/component failures. Implement corrective action plans and the administration of process. Qualifications Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.Very strong communication and organizational skills.Proven project management experience.Self-starter with demonstrated strong interpersonal and problem-solving skills.Ability to multitask in a fast-paced environment.Strong focus on continuous improvement and achievement of objectives while maintaining positive and productive relationships both within and outside the work group.Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and Air Canada Ground Support Equipment computer applications (M5, E-Sage, etc.).Knowledge of Air Canada airport operations.Strong knowledge of applicable safety, environmental and other regulatory standards and policies.Ability to obtain Transport Canada airport security clearance.Traveling within Canada will be frequently required.Geographical Scope:North AmericaEducation:High School Certificate.Technical accreditation (relevant trade’s license/endorsements).Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Ground Support Equipment Technical Manager is responsible for ensuring equipment provided to airport operators meets Air Canada technical standards and is maintained in such a manner to ensure compliance with all applicable corporate and government standards, codes and regulations. Position is key in providing the technical support in ensuring safe and reliable availability of GSE equipment. Key Functions & Accountabilities:Provide technical support information to Air Canada maintenance teams via process as related to BTW ground support equipment, bridges, and gate equipment at Air Canada managed stations within North America. Liaise with Air Canada OEM manufacturers, contractors and supply chain partners to align as per GSE requirements, processes and procedures for maintenance compliancy as set out by Air Canada.Ensure local compliance with regulatory and related corporate requirements. Ensure ground support equipment and gate equipment located at all Air Canada managed locations used in ground handling Air Canada aircraft is compliant with and maintained in accordance with applicable local, federal and corporate regulations and standards. Conduct safety, maintenance and technical specification compliance audits of services performed internally while providing feedback and direction to establish, ensure and promote safe and reliable ground support equipment.Maintain effective working relationships with contracted service providers, maintenance providers, airports & government agencies. Establish and administer safety related tracking and trending requirements for performance monitoring and corporate reporting systems.Manage key performance indicators and results pertaining to operations, safety and customer service.Lead assigned GSE projects and initiatives, ensuring alignment and compliance with Air Canada GSE goals and objectives.Identify, recommend and initiate enhancements and changes to processes and procedures to better support operational and service standards.Participate in the development of strategies and corporate initiatives for Air Canada Ground Support Equipment.Anticipate, identify and resolve technical service and operational issues with a results-oriented approach to performance and safety.Provide documented technical and engineering support to our maintenance operation teams in safety alerts, factory recalls, modifications and product enhancements.Actively participate in root cause analysis for any equipment/component failures. Implement corrective action plans and the administration of process. Qualifications Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.Very strong communication and organizational skills.Proven project management experience.Self-starter with demonstrated strong interpersonal and problem-solving skills.Ability to multitask in a fast-paced environment.Strong focus on continuous improvement and achievement of objectives while maintaining positive and productive relationships both within and outside the work group.Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and Air Canada Ground Support Equipment computer applications (M5, E-Sage, etc.).Knowledge of Air Canada airport operations.Strong knowledge of applicable safety, environmental and other regulatory standards and policies.Ability to obtain Transport Canada airport security clearance.Traveling within Canada will be frequently required.Geographical Scope:North AmericaEducation:High School Certificate.Technical accreditation (relevant trade’s license/endorsements).Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Toronto, Ontario
      • Contract
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 9 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/CRM support experience; knowledge of the telecommunications industry an asset• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Strong proficiency in database analysis• Experience using CRM tools and SQL is required• Proficiency with PowerPoint, Excel, and Word• Must thrive in a fast-paced, ever-changing work environmentSummaryAre you a marketing with experience supporting customer relationship and retention? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 9 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/CRM support experience; knowledge of the telecommunications industry an asset• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Strong proficiency in database analysis• Experience using CRM tools and SQL is required• Proficiency with PowerPoint, Excel, and Word• Must thrive in a fast-paced, ever-changing work environmentSummaryAre you a marketing with experience supporting customer relationship and retention? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 9 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 12 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 12 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/Customer Relationship Mgt (CRM) support experience• Experience using CRM tools and SQL is required• Strong proficiency in database analysis•Knowledge of the telecommunications industry an asset• Must thrive in a fast-paced, ever-changing work environment• Post secondary degree in a business or technical discipline• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Proficiency with PowerPoint, Excel, and WordSummaryAre you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 12 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 12 month assignment, support their downtown Toronto office thought working remotely until further notice. Advantages• Gain experience working for a leading Telecommunications and Media firm• Earn a competitive rate within the industry• Supporting DT Toronto, ON location (working remotely until further notice)• Work full time hours on a 12 month assignmentResponsibilities• Participate in ideation sessions and documenting requirements• Execute Marketing programs using Outboud (EM/SMS), Inbound (Care/Retail) and Digital channels• Support an agile squad as a representative of CRM Operations chapter• Support evolving adoption of Campaign Management technology• Liaison with technical support teams for issue resolution and development of best practices within CRM environment.• Identify opportunities to increase work flow and minimize obstacles against Work In ProgressQualifications• Must have 5+ years of Digital/Analytical/Customer Relationship Mgt (CRM) support experience• Experience using CRM tools and SQL is required• Strong proficiency in database analysis•Knowledge of the telecommunications industry an asset• Must thrive in a fast-paced, ever-changing work environment• Post secondary degree in a business or technical discipline• Demonstrated strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills• Detail-oriented with exceptional organizational skills, experience in task automation• Agile thinker with strong analytical skills and sound decision-making skills• Ability to explain complex topics in concise, easy-to-understand language• Proficiency with PowerPoint, Excel, and WordSummaryAre you a marketing with experience supporting digital marketing and customer relationship activities? Do you have experience working within a large corporate organization, working on large scale marketing campaigns? Are you looking for a new opportunity to further develop your skills within a leading and well recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Marketing CRM Consultant to support our client, one of Canada's leading telecommunication and media firms,. In this role you will work full time hours on a 12 month assignment, support their downtown Toronto office thought working remotely until further notice. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      A .net c# developer, with asp.net, .net core, MVC, SQL, Blazor, WCF, GIT, object oriented principles, Agile/scrum experience. Testing tools: xUNIT, NUNIT, and MOQ Nice to have experience: Azure DevOps, Microservices ArchitectureThis role will report to the Development Manager, No direct reports required for this role but to provide guidance to more junior/intermediate teammatesAdvantagesThis individual can continue to work remotely – there may be a day on occasion that they may want to work from the Brantford office but we are flexible In addition to base salary, we offer:Company matched RRSPs (2%)Profit SharingHealth & Dental benefits as well as a health care spending account on top of basic coverage& moreResponsibilitiesResponsibilities Be a part of achieving the organization’s technical vision, contributing to all aspects of thetechnology development. Design and implement new web applications, APIs with high-performance, reusable code. Support and implement new data transformations between data sources. Implement industry leading solutions and technical design patterns & best practices. Collaborate with subject matter experts in the technical assessment of new designs anddevelopment work. Participate in code and system reviews during projects to ensure quality and appropriate designpatterns are followed. Collaborate with software developers and quality assurance developers to ensure thedeliverables meet testing requirements and coverage. Provide technical support for production issues; troubleshoot problems and take correctiveaction. Escalate issues to management quickly and effectively. Debug and refactor existing code. Work in an Agile/Scrum environment to deliver high quality software. Other duties as assigned.QualificationsWhat You Bring to the RoleStrong Skills With: All aspects of Software Development Life Cycle (SDLC) C# ,ASP.NET, .NET Core & .NET Framework MVC, Blazor, REST, & WCF SQL Server, including procs, views, & functions SQL Server Reporting and Integration Services GIT Repository  Automated unit testing tools such as xUnit, NUnit, & MOQ DOM, HTML5, and CSS  Agile/scrum methodologies Nice to have experience: Azure DevOps, Microservices Architecture Experience with automation workflows and a keen eye for how to design code around anautomation system.  Experience with Object Oriented PrinciplesSummaryExperience 7+ years overall IT software development experience. Bachelor's degree in Computer Science, Engineering or equivalent experience. Previous experience within the financial services industry or wealth management is an asset.LocationThe role is based out of our Brantford, Ontario office with remote options due to COVID-19 andbeyond. This role is only eligible for those who are legally entitled to work in Canada.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A .net c# developer, with asp.net, .net core, MVC, SQL, Blazor, WCF, GIT, object oriented principles, Agile/scrum experience. Testing tools: xUNIT, NUNIT, and MOQ Nice to have experience: Azure DevOps, Microservices ArchitectureThis role will report to the Development Manager, No direct reports required for this role but to provide guidance to more junior/intermediate teammatesAdvantagesThis individual can continue to work remotely – there may be a day on occasion that they may want to work from the Brantford office but we are flexible In addition to base salary, we offer:Company matched RRSPs (2%)Profit SharingHealth & Dental benefits as well as a health care spending account on top of basic coverage& moreResponsibilitiesResponsibilities Be a part of achieving the organization’s technical vision, contributing to all aspects of thetechnology development. Design and implement new web applications, APIs with high-performance, reusable code. Support and implement new data transformations between data sources. Implement industry leading solutions and technical design patterns & best practices. Collaborate with subject matter experts in the technical assessment of new designs anddevelopment work. Participate in code and system reviews during projects to ensure quality and appropriate designpatterns are followed. Collaborate with software developers and quality assurance developers to ensure thedeliverables meet testing requirements and coverage. Provide technical support for production issues; troubleshoot problems and take correctiveaction. Escalate issues to management quickly and effectively. Debug and refactor existing code. Work in an Agile/Scrum environment to deliver high quality software. Other duties as assigned.QualificationsWhat You Bring to the RoleStrong Skills With: All aspects of Software Development Life Cycle (SDLC) C# ,ASP.NET, .NET Core & .NET Framework MVC, Blazor, REST, & WCF SQL Server, including procs, views, & functions SQL Server Reporting and Integration Services GIT Repository  Automated unit testing tools such as xUnit, NUnit, & MOQ DOM, HTML5, and CSS  Agile/scrum methodologies Nice to have experience: Azure DevOps, Microservices Architecture Experience with automation workflows and a keen eye for how to design code around anautomation system.  Experience with Object Oriented PrinciplesSummaryExperience 7+ years overall IT software development experience. Bachelor's degree in Computer Science, Engineering or equivalent experience. Previous experience within the financial services industry or wealth management is an asset.LocationThe role is based out of our Brantford, Ontario office with remote options due to COVID-19 andbeyond. This role is only eligible for those who are legally entitled to work in Canada.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      This is a “hands-on” Middleware Administration role to support project work and ongoing business operations, not a development role. We’re looking for a Middleware “generalist”…willing to learn new technologies and support broad range of Middleware applications. .AdvantagesWorking for a well-known Toronto-based organization, this Middleware Administrator will play an important role within the organization.ResponsibilitiesResponsibilities include:• Execute planned upgrades, enhancements, and maintenance of Business Objects BI platform servers and other MW technologies• Manage Business Objects security, perform deployment of reports and report scheduling• Promote code and backup support to ETL environments• System administration and configuration tasks for implementations and support of various integration technologies.• Monitoring, managing and tuning Middleware technologies• Troubleshoot (diagnose & resolve) production issuesQualificationsMandatory• 5 years – Administration, problem determination & resolving middleware technical support issues• Working experience building, deploying and administrating the following technologies:o SAP Business Objects BI (Business Intelligence) 4.2 and highero SAP Business Objects DS (Data Services) 4.2 and highero MOVEit CentralHighly Desirable• Experience working with ETL tools using data warehousing solutions• Deploying applications and administrating Oracle’s Weblogic Application server• Administrating and Configuring Oracle BI Publisher• Deploying and administrating MS SharePoint• Experience and demonstrated excellent technical writing skills for documenting operational guides and Build books• Experience with monitoring and alerting tools (especially Dynatrace or Compuware)• Experience with performance tuning middleware systemsNice To Have• Deploying and administrating Websphere applications• Experience in building, deploying and administrating JBoss ESB solutions• Experience in administrating version control tools (PVCS, SVN or CVS)• Familiarity with Java development and technologies such as JSPs and Servlets• Knowledge of the Information Technology Infrastructure Library (ITIL) concepts• A good understanding of network principles such as load balancing, firewalls etc.• Experience in deploying SSL CertificatesNon-Technical Skills:• Demonstrated curiosity for learning new things and figuring out solutions to problems• Comfortable working in a fast pace environment with a high degree of multitasking• Must be dependable and flexible• Able to work independently or as part of a team• Work Collaboratively: Willingly shares information; facilitates the discussion and resolution of different views; promotes teamwork among groups• Some experience leading small projects that involve cross-departmental teams of developers• Strong communication skills, both verbal and writteno Ability to communicate technical information to a wide range of audiences, including technical staff and senior managemento Technical writing skills for documenting operational support guides and Buildbooks• Understanding of large data center best practicesOther Requirements: Bachelor's degree in Computer systems or related discipline.SummaryIf you are a Middleware Administrator and are looking for a great new challenge, please apply today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This is a “hands-on” Middleware Administration role to support project work and ongoing business operations, not a development role. We’re looking for a Middleware “generalist”…willing to learn new technologies and support broad range of Middleware applications. .AdvantagesWorking for a well-known Toronto-based organization, this Middleware Administrator will play an important role within the organization.ResponsibilitiesResponsibilities include:• Execute planned upgrades, enhancements, and maintenance of Business Objects BI platform servers and other MW technologies• Manage Business Objects security, perform deployment of reports and report scheduling• Promote code and backup support to ETL environments• System administration and configuration tasks for implementations and support of various integration technologies.• Monitoring, managing and tuning Middleware technologies• Troubleshoot (diagnose & resolve) production issuesQualificationsMandatory• 5 years – Administration, problem determination & resolving middleware technical support issues• Working experience building, deploying and administrating the following technologies:o SAP Business Objects BI (Business Intelligence) 4.2 and highero SAP Business Objects DS (Data Services) 4.2 and highero MOVEit CentralHighly Desirable• Experience working with ETL tools using data warehousing solutions• Deploying applications and administrating Oracle’s Weblogic Application server• Administrating and Configuring Oracle BI Publisher• Deploying and administrating MS SharePoint• Experience and demonstrated excellent technical writing skills for documenting operational guides and Build books• Experience with monitoring and alerting tools (especially Dynatrace or Compuware)• Experience with performance tuning middleware systemsNice To Have• Deploying and administrating Websphere applications• Experience in building, deploying and administrating JBoss ESB solutions• Experience in administrating version control tools (PVCS, SVN or CVS)• Familiarity with Java development and technologies such as JSPs and Servlets• Knowledge of the Information Technology Infrastructure Library (ITIL) concepts• A good understanding of network principles such as load balancing, firewalls etc.• Experience in deploying SSL CertificatesNon-Technical Skills:• Demonstrated curiosity for learning new things and figuring out solutions to problems• Comfortable working in a fast pace environment with a high degree of multitasking• Must be dependable and flexible• Able to work independently or as part of a team• Work Collaboratively: Willingly shares information; facilitates the discussion and resolution of different views; promotes teamwork among groups• Some experience leading small projects that involve cross-departmental teams of developers• Strong communication skills, both verbal and writteno Ability to communicate technical information to a wide range of audiences, including technical staff and senior managemento Technical writing skills for documenting operational support guides and Buildbooks• Understanding of large data center best practicesOther Requirements: Bachelor's degree in Computer systems or related discipline.SummaryIf you are a Middleware Administrator and are looking for a great new challenge, please apply today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      This role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Advantages If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. Responsibilities•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.QualificationsUndergraduate degree related to IT/Software/Management. •10+ years relevant experience managing end-to-end technical delivery of medium and large-size projects and associated project challenges.•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Drive decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability •Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Experience having led the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination. •Agile delivery experience.SummaryThis role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Advantages If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. Responsibilities•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.QualificationsUndergraduate degree related to IT/Software/Management. •10+ years relevant experience managing end-to-end technical delivery of medium and large-size projects and associated project challenges.•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Drive decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability •Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Experience having led the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination. •Agile delivery experience.SummaryThis role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      LOCATION - REMOTEPROOF OF DOUBLE VACCINATION REQUIREDREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsThe System Support Analyst is responsible for managing all incoming support requests for the client's systems, in addition to providing technical assistance to users of those systems. This role works closely with software developers and technology managers in the delivery of a unified technical support experience to allsoftware users within the client organization. The client is looking for someone who will takeownership of the role, improving our processes and providing exemplary support for our softwaresystems.Become a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. AdvantagesREMOTE WORKBecome a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsQualificationsREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamSummaryREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      LOCATION - REMOTEPROOF OF DOUBLE VACCINATION REQUIREDREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsThe System Support Analyst is responsible for managing all incoming support requests for the client's systems, in addition to providing technical assistance to users of those systems. This role works closely with software developers and technology managers in the delivery of a unified technical support experience to allsoftware users within the client organization. The client is looking for someone who will takeownership of the role, improving our processes and providing exemplary support for our softwaresystems.Become a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. AdvantagesREMOTE WORKBecome a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsQualificationsREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamSummaryREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Do you have experience in Dispatch and Service Coordination in the Construction Industry?Are you looking for your next challenge to work for a fast-paced engaging organization with opportunities for growth? If your answer is yes! then we have a PERMANENT opportunity for you!We are looking for a FIELD SERVICE DIS[ATCHER for a PERMANENT opportunity in Etobicoke.. The ideal candidate will have previous experience in the construction industry with an emphasis on dispatching or service coordination. This position will ensure the highest possible level of customer service to customers is met, to supervise and monitor the daily activities of service personnel while ensuring safety compliance is maintained. If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! What’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k (depending on experience)- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentAdvantagesWhat’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k depending on experience- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentResponsibilitiesWhat you’ll be doing as Dispatch Coordinator?- Providing the highest possible level of service support by all field and shop technicians by thus ensuring high customer satisfaction and continuous Service Revenue.- Ensuring compliance with all company safety regulations- Contacting customers on a regular basis to promote products and services and to provide quotations for services - Responding to customer requests promptly and following up with all issues in a timely manner- Administering all Word Order process by opening in the Internal System (entering proper coding, monitoring and signing off on work orders for closing)- Ensuring quick and effective processing of warrant work orders, collection of digital photos and reports- Preparing and collaborating on work estimates for services to be completed- Providing technical support and advice to customers - Confirming parts returnability status and returning items upon completion of work credit.- Supervising activities and conducting administrative support of all direct reports such as service technicians, service helpers, apprentices and other service employees- Analyzing, implementing corrective actions and providing recommendations on estimate overruns- Providing clear instructions to technicians explaining type of work and estimated time to complete each work- Monitoring and authorizing expense reports of technicians’ expenses- Reviewing parts list for each job (in coordination with Parts Personnel) to ensure that all parts and tools are available before dispatching any technician to the repair tasks- Assisting technicians in solving technical problems, providing guidance, analyzing their capabilities and product knowledge, providing recommendations for technical training.- Educating all technicians in technical writing and executing proper technical description of any work that has been completed- Mentoring Apprentice’s programs, assigning tasks according to Apprentice curriculum, confirming and signing off Apprentice Training Record Books on a monthly basis.- Monitoring level of service technicians’ productivity according to set budgetary targets and providing recommendations for improvementsQualificationsYou are a perfect fit for the role of Dispatch Coordinator if you have:- 3+ years of experience in dispatching or coordinating service technicians in the construction or machinery industry.- Proficient in Excel and generally tech-savvy, able to pick up new software quickly and work from home efficiently and effectively- Able to manage multiple priorities, projects, and tasks simultaneously- Excellent verbal and written communication skills with a high level of professionalism.- Tech-Savvy for using new software’s, DSI usage for tracking - Attention to detail- Agile individual able to work well with change, in a fast-paced environmentSummaryHOW TO APPLY?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience in Dispatch and Service Coordination in the Construction Industry?Are you looking for your next challenge to work for a fast-paced engaging organization with opportunities for growth? If your answer is yes! then we have a PERMANENT opportunity for you!We are looking for a FIELD SERVICE DIS[ATCHER for a PERMANENT opportunity in Etobicoke.. The ideal candidate will have previous experience in the construction industry with an emphasis on dispatching or service coordination. This position will ensure the highest possible level of customer service to customers is met, to supervise and monitor the daily activities of service personnel while ensuring safety compliance is maintained. If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! What’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k (depending on experience)- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentAdvantagesWhat’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k depending on experience- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentResponsibilitiesWhat you’ll be doing as Dispatch Coordinator?- Providing the highest possible level of service support by all field and shop technicians by thus ensuring high customer satisfaction and continuous Service Revenue.- Ensuring compliance with all company safety regulations- Contacting customers on a regular basis to promote products and services and to provide quotations for services - Responding to customer requests promptly and following up with all issues in a timely manner- Administering all Word Order process by opening in the Internal System (entering proper coding, monitoring and signing off on work orders for closing)- Ensuring quick and effective processing of warrant work orders, collection of digital photos and reports- Preparing and collaborating on work estimates for services to be completed- Providing technical support and advice to customers - Confirming parts returnability status and returning items upon completion of work credit.- Supervising activities and conducting administrative support of all direct reports such as service technicians, service helpers, apprentices and other service employees- Analyzing, implementing corrective actions and providing recommendations on estimate overruns- Providing clear instructions to technicians explaining type of work and estimated time to complete each work- Monitoring and authorizing expense reports of technicians’ expenses- Reviewing parts list for each job (in coordination with Parts Personnel) to ensure that all parts and tools are available before dispatching any technician to the repair tasks- Assisting technicians in solving technical problems, providing guidance, analyzing their capabilities and product knowledge, providing recommendations for technical training.- Educating all technicians in technical writing and executing proper technical description of any work that has been completed- Mentoring Apprentice’s programs, assigning tasks according to Apprentice curriculum, confirming and signing off Apprentice Training Record Books on a monthly basis.- Monitoring level of service technicians’ productivity according to set budgetary targets and providing recommendations for improvementsQualificationsYou are a perfect fit for the role of Dispatch Coordinator if you have:- 3+ years of experience in dispatching or coordinating service technicians in the construction or machinery industry.- Proficient in Excel and generally tech-savvy, able to pick up new software quickly and work from home efficiently and effectively- Able to manage multiple priorities, projects, and tasks simultaneously- Excellent verbal and written communication skills with a high level of professionalism.- Tech-Savvy for using new software’s, DSI usage for tracking - Attention to detail- Agile individual able to work well with change, in a fast-paced environmentSummaryHOW TO APPLY?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Woodbridge, Ontario
      • Permanent
      Attention ELECTROMECHANICAL Technicians we have partnered with one of the market leaders in the field of logistics.Are you ready to be a part of a powerful team? Who puts customers and employees first?They're looking to add a member to their growing team at their Woodbridge locationPlease see below for more details.Advantages∙ RRSP matching ∙ Quality work environment ∙ Hierarchical advancement opportunities ∙ Medical Insurance ∙ Dental insurance ∙ Vision insurance ∙ Profit sharing program based on hire date ∙ Sick paid days ∙ Compensation for employee referrals ∙ Internal training program / tuition reimbursementResponsibilitiesOperational support & troubleshooting ∙ Perform unplanned/reactive electrical, mechanical repairs ∙ Ensure proper knowledge and utilization of WiTool ∙ Non-technical support for equipment operators ∙ System performance monitoring and operational status awareness ∙ Diagnosis of general electrical and mechanical faults ∙ Ensure proper utilization of tools and spare parts Planned Maintenance ∙ Perform scheduled electrical and mechanical maintenance work orders as per company policies and procedures ∙ Execution and documentation of maintenance activities ∙ Exchange and set up of electrical/mechanical parts ∙ Perform the required cleaning of equipment ∙ Adherence and implementation of 5S principles ∙ Accountable for the audit results, individual EM efficiency and downtime minimization Qualifications∙ Relevant Electrical and/or Mechanical Qualification ∙ Post-secondary training in a trade school (DEP/Trade School/Electrician/Millwright or equivalent)SummaryIf this sounds like a role that you would like to learn more about email your resume nowsarah.dinis@randstad.calinkedin.com/in/sarah-dinis🍁-948a405aRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Attention ELECTROMECHANICAL Technicians we have partnered with one of the market leaders in the field of logistics.Are you ready to be a part of a powerful team? Who puts customers and employees first?They're looking to add a member to their growing team at their Woodbridge locationPlease see below for more details.Advantages∙ RRSP matching ∙ Quality work environment ∙ Hierarchical advancement opportunities ∙ Medical Insurance ∙ Dental insurance ∙ Vision insurance ∙ Profit sharing program based on hire date ∙ Sick paid days ∙ Compensation for employee referrals ∙ Internal training program / tuition reimbursementResponsibilitiesOperational support & troubleshooting ∙ Perform unplanned/reactive electrical, mechanical repairs ∙ Ensure proper knowledge and utilization of WiTool ∙ Non-technical support for equipment operators ∙ System performance monitoring and operational status awareness ∙ Diagnosis of general electrical and mechanical faults ∙ Ensure proper utilization of tools and spare parts Planned Maintenance ∙ Perform scheduled electrical and mechanical maintenance work orders as per company policies and procedures ∙ Execution and documentation of maintenance activities ∙ Exchange and set up of electrical/mechanical parts ∙ Perform the required cleaning of equipment ∙ Adherence and implementation of 5S principles ∙ Accountable for the audit results, individual EM efficiency and downtime minimization Qualifications∙ Relevant Electrical and/or Mechanical Qualification ∙ Post-secondary training in a trade school (DEP/Trade School/Electrician/Millwright or equivalent)SummaryIf this sounds like a role that you would like to learn more about email your resume nowsarah.dinis@randstad.calinkedin.com/in/sarah-dinis🍁-948a405aRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.