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      • Montreal, Québec
      • Contract
      Tech Support (level 1) 12 MONTH CONTRACT 40 hours a weekDESCRIPTIONS OF ACTIVITIESReporting to the Senior Director, Front Line Services and Advice, you will need to respond to calls and emails received from clients as quickly as possible. The Help Desk is responsible for providing Level 1 IT support via phone, email and chat. Our team is made up of dynamic and passionate individuals with a customer service driven approach while providing IT support to diagnose, assist and resolve issues at first contact. We are dedicated to delivering a remarkable service experience to our customers!Responsibilities• Provide quality customer support to all inbound contacts (via call, email or direct contact) for incidents or service requests (queries);• Diagnose, troubleshoot and resolve reported technical issues, based on knowledge base articles on the handling and execution of incidents or requests;• Appropriate use of all the tools available for resolution activities (remote control, ticketing systems, communication);• Record and document all troubleshooting steps and resolution activities in the incident management tool (ticketing system);• Assign contacts that cannot be resolved on first contact to level 2/3 support teams according to the knowledge base;• Collaborate with level 2/3 teams as needed.• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealAdvantages1 year contract, 40 hours a week, large financial company based in downtown MontrealResponsibilitiesDESCRIPTIONS OF ACTIVITIESReporting to the Senior Director, Front Line Services and Advice, you will need to respond to calls and emails received from clients as quickly as possible. The Help Desk is responsible for providing Level 1 IT support via phone, email and chat. Our team is made up of dynamic and passionate individuals with a customer service driven approach while providing IT support to diagnose, assist and resolve issues at first contact. We are dedicated to delivering a remarkable service experience to our customers!Responsibilities• Provide quality customer support to all inbound contacts (via call, email or direct contact) for incidents or service requests (queries);• Diagnose, troubleshoot and resolve reported technical issues, based on knowledge base articles on the handling and execution of incidents or requests;• Appropriate use of all the tools available for resolution activities (remote control, ticketing systems, communication);• Record and document all troubleshooting steps and resolution activities in the incident management tool (ticketing system);• Assign contacts that cannot be resolved on first contact to level 2/3 support teams according to the knowledge base;• Collaborate with level 2/3 teams as needed.Qualifications• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealSummary• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Tech Support (level 1) 12 MONTH CONTRACT 40 hours a weekDESCRIPTIONS OF ACTIVITIESReporting to the Senior Director, Front Line Services and Advice, you will need to respond to calls and emails received from clients as quickly as possible. The Help Desk is responsible for providing Level 1 IT support via phone, email and chat. Our team is made up of dynamic and passionate individuals with a customer service driven approach while providing IT support to diagnose, assist and resolve issues at first contact. We are dedicated to delivering a remarkable service experience to our customers!Responsibilities• Provide quality customer support to all inbound contacts (via call, email or direct contact) for incidents or service requests (queries);• Diagnose, troubleshoot and resolve reported technical issues, based on knowledge base articles on the handling and execution of incidents or requests;• Appropriate use of all the tools available for resolution activities (remote control, ticketing systems, communication);• Record and document all troubleshooting steps and resolution activities in the incident management tool (ticketing system);• Assign contacts that cannot be resolved on first contact to level 2/3 support teams according to the knowledge base;• Collaborate with level 2/3 teams as needed.• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealAdvantages1 year contract, 40 hours a week, large financial company based in downtown MontrealResponsibilitiesDESCRIPTIONS OF ACTIVITIESReporting to the Senior Director, Front Line Services and Advice, you will need to respond to calls and emails received from clients as quickly as possible. The Help Desk is responsible for providing Level 1 IT support via phone, email and chat. Our team is made up of dynamic and passionate individuals with a customer service driven approach while providing IT support to diagnose, assist and resolve issues at first contact. We are dedicated to delivering a remarkable service experience to our customers!Responsibilities• Provide quality customer support to all inbound contacts (via call, email or direct contact) for incidents or service requests (queries);• Diagnose, troubleshoot and resolve reported technical issues, based on knowledge base articles on the handling and execution of incidents or requests;• Appropriate use of all the tools available for resolution activities (remote control, ticketing systems, communication);• Record and document all troubleshooting steps and resolution activities in the incident management tool (ticketing system);• Assign contacts that cannot be resolved on first contact to level 2/3 support teams according to the knowledge base;• Collaborate with level 2/3 teams as needed.Qualifications• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealSummary• REQUIREMENTS• 1 to 3 years of relevant experience;• Has held a similar role in recent years;• Knowledge of ITSM is an asset;• Demonstrated experience in a similar context;• Good knowledge of the Office 365 suite;• Ability to multitask;• Be able to work under pressure;• Experience in customer service.SKILLS (BEHAVIORS, SKILLS)• Know how to communicate effectively;• Autonomy, initiative;•Teamwork ;• Rigor.PROJECT PLACE: MontrealRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you tech savvy? Do you have strong analytical and problem-solving skills? If so, you can join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Technical Support Representative.This is a work-from-home role for now but open to candidates who can work in Montreal, Halifax, Kitchener/Waterloo, or Toronto (where their offices are located).As a Bilingual Technical Support Representative, you will be responsible for delivering technology support and solutions to company's Canadian sales force. You will be assisting Financial Advisors with varying PC based hardware and software platforms operating from Manulife and other offices across the country.AdvantagesWhy you want this role:- Work for a large insurance company- Work from home for now- Montreal, Halifax, Kitchener/Waterloo, or Toronto location when offices reopen- $25/hour- 6-month contract- Hours: Mon-Friday, rotating shifts between 8am to 8pm EST- no weekends- Professional work environment- Start date: September 28th, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.Responsibilities• Assisting advisors in resolving hardware and software related problems• Being pro-active in the Advisor’s experience when it comes to technology support.• Troubleshooting to resolving technical incoming telephone and email inquiries• Supporting the Diamond View Suite, Manulife Advisor web portal (Repsource, Advisor Portal) and other proprietary or sponsored software• Documenting of procedures• Communicating technical issues to a non-technical audienceQualifications• Bilingual in French and English• 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)• B.Sc. in Computing or Technical training• Previous experience supporting Business Applications or Portals for business clients• Previous experience in a customer service role• Previous call centre experience• Ability to work in a customer service, team-oriented environment• Ability to learn new technologies and tools• Ability to work both independently and in a team settingSummaryIf you are interested in the Bilingual Technical Support Representative role, please apply online on www.randstad.ca. We're always looking for individuals looking to develop their careers further.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      We are pursuing the most important technological upgrade in its history. We are reviewing our systems and processes to simplify them and better align them with the needs of our customers. Come and work within a multidisciplinary team that manages and delivers the multichannel projects of the bank of tomorrow. Do you love technology? Do you like working on concrete projects? Are you naturally curious and like to challenge existing ideas? If you are a contagious energy enthusiast, show initiative and like to work in a team, we invite you to read the following!Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Competitive compensation● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are pursuing the most important technological upgrade in its history. We are reviewing our systems and processes to simplify them and better align them with the needs of our customers. Come and work within a multidisciplinary team that manages and delivers the multichannel projects of the bank of tomorrow. Do you love technology? Do you like working on concrete projects? Are you naturally curious and like to challenge existing ideas? If you are a contagious energy enthusiast, show initiative and like to work in a team, we invite you to read the following!Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Competitive compensation● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Within a squad made up of experts in the IBM mainframe environment, you will have to respond to the demands of several teams who build reusable APIs for different business areas such as financing, account operations, data member-clients and many others. You will therefore be multidisciplinary both in the tasks to be accomplished, from analysis to testing, through production and in the business field.As an analyst-programmer in the development, operation and maintenance of software products, you contribute to IT efficiency. You analyze, design, configure, develop, maintain and evolve software products to meet the needs of the organization. You take responsibility for the quality of the coded solutions.Main responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and disseminate training for peers and consumers.· Provide technical support to IT operations. Analyze complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Be responsible for testing and implementing applications.Specific knowledgeKnowledge of CobolKnowledge of the IBM MainframeKnowledge of JCL, DB2, IMS, VSAM, Control-M, TSO / ISPFAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Within a squad made up of experts in the IBM mainframe environment, you will have to respond to the demands of several teams who build reusable APIs for different business areas such as financing, account operations, data member-clients and many others. You will therefore be multidisciplinary both in the tasks to be accomplished, from analysis to testing, through production and in the business field.As an analyst-programmer in the development, operation and maintenance of software products, you contribute to IT efficiency. You analyze, design, configure, develop, maintain and evolve software products to meet the needs of the organization. You take responsibility for the quality of the coded solutions.Main responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of security.· Document technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and disseminate training for peers and consumers.· Provide technical support to IT operations. Analyze complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with business partners and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectives.· Be responsible for testing and implementing applications.Specific knowledgeKnowledge of CobolKnowledge of the IBM MainframeKnowledge of JCL, DB2, IMS, VSAM, Control-M, TSO / ISPFAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Main responsibilities· Develop software products including software architecture, design, code, testing and operation by applying good development, data and security practices.Understand the application of technologies in the development of business solutions and advance it in order to improve the speed of delivery· Work in co-creation with business partners to fully understand and thus achieve solutions representing business intentions and objectives.· Automate the trials (understand the associated methodologies; eg: pyramids of trials, TDD, BDD, etc.) and be responsible for quality.· Document technical solutions and practices to ensure product sustainability, by applying good development, data and security practices.· Monitor development technologies and practices, and share best practices and ways of doing things within your team.· Analyze system components, change requests or technical problems encountered.· Participate in the docking, implementation and implementation of software products.· Provide technical support for standard IT operations and follow up on issues with managers.Required profileBachelor's degree, Diploma of collegial studies (technical DEC) in an appropriate disciplineA minimum of two years of relevant experience with the ElasticSearch® solutionExperience with the implementation and configuration of software packagesA minimum of four years of relevant experience in researching corporate contentKey skills with the desired profile· Ability to identify and apply good software development practices (clean architecture, clean code, design pattern).· Ability to design efficient, modular, flexible and simple software architectures.Understand the programming languageUnderstand the Agile and DevOps mindsetTechnological environmentKnowledge of container technologies such as Docker (Asset)HTML, JavascriptPython, Java, Spring, Spring BootNode.js (asset)OpenShift / Kubernetes (asset)REST API / ASP.Net Web API 2, Nuget, SQL Server, GIT, SonarQube, OAuth2, JWT (asset)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Main responsibilities· Develop software products including software architecture, design, code, testing and operation by applying good development, data and security practices.Understand the application of technologies in the development of business solutions and advance it in order to improve the speed of delivery· Work in co-creation with business partners to fully understand and thus achieve solutions representing business intentions and objectives.· Automate the trials (understand the associated methodologies; eg: pyramids of trials, TDD, BDD, etc.) and be responsible for quality.· Document technical solutions and practices to ensure product sustainability, by applying good development, data and security practices.· Monitor development technologies and practices, and share best practices and ways of doing things within your team.· Analyze system components, change requests or technical problems encountered.· Participate in the docking, implementation and implementation of software products.· Provide technical support for standard IT operations and follow up on issues with managers.Required profileBachelor's degree, Diploma of collegial studies (technical DEC) in an appropriate disciplineA minimum of two years of relevant experience with the ElasticSearch® solutionExperience with the implementation and configuration of software packagesA minimum of four years of relevant experience in researching corporate contentKey skills with the desired profile· Ability to identify and apply good software development practices (clean architecture, clean code, design pattern).· Ability to design efficient, modular, flexible and simple software architectures.Understand the programming languageUnderstand the Agile and DevOps mindsetTechnological environmentKnowledge of container technologies such as Docker (Asset)HTML, JavascriptPython, Java, Spring, Spring BootNode.js (asset)OpenShift / Kubernetes (asset)REST API / ASP.Net Web API 2, Nuget, SQL Server, GIT, SonarQube, OAuth2, JWT (asset)Advantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 7:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: September 20th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 7:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: September 20th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As a GIA Analyst Programmer, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.Your role is to contribute to the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your proficiency in technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You collaborate on the implementation of development or patch solutions, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies.You play an advisory and support role with clients and various stakeholders relating to the systems.Main responsibilities· Participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and required testsProvide technical support to IT operations or by ensuring various follow-ups· Participate in the drafting of functional quotes and operating procedures. Participate in the development of documentation, preparation and dissemination of training for users· Perform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolution· Participate in the installation and testing of software packages or the implementation of applications.Special conditions· Place of work: Currently teleworking regularly due to the context of the pandemic. Then, place of business in Lévis or Montreal, depending on the preference of the successful candidate. Teleworking arrangements to be reassessed later· Number of jobs available: 1Required profileBachelor's degree in an appropriate disciplineA minimum of four years of relevant experiencePlease note that other combinations of relevant education and experience may be consideredFor vacant positions available in Quebec, please note that knowledge of French is requiredSpecific knowledgeKnowledge of an identity and access management system (Sailpoint IIQ, MS FIM, Oracle OIM, etc.)Advanced knowledge of .NetKnowledge of the principles of identity and access managementKnowledge of the linux environmentKnowledge of java trust storesKnowledge of the apache tomcat web serverKnowledge of REST and SOAP web standardsKnowledge of SQL languageKnowledge of the GIT versioning environmentKnowledge of security conceptsKnowledge of Maven (an asset)Knowledge of Concours, Artifactory, LDAP and AD (an asset)Knowledge of SSH clients (an asset)Appreciate the differences, Learn with agility, Be customer-oriented, Be action-orientedKey skills with the desired profileManage complexity, Master technology, Plan and coordinateAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a GIA Analyst Programmer, you contribute to IT efficiency. You design, configure, administer, maintain and evolve computer networks, management systems and database servers to meet the needs of the organization.Your role is to contribute to the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your proficiency in technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You collaborate on the implementation of development or patch solutions, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies.You play an advisory and support role with clients and various stakeholders relating to the systems.Main responsibilities· Participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and required testsProvide technical support to IT operations or by ensuring various follow-ups· Participate in the drafting of functional quotes and operating procedures. Participate in the development of documentation, preparation and dissemination of training for users· Perform problem analysis, determine the causes and follow up on system problems during incidents of medium to high severity and ensure their resolution· Participate in the installation and testing of software packages or the implementation of applications.Special conditions· Place of work: Currently teleworking regularly due to the context of the pandemic. Then, place of business in Lévis or Montreal, depending on the preference of the successful candidate. Teleworking arrangements to be reassessed later· Number of jobs available: 1Required profileBachelor's degree in an appropriate disciplineA minimum of four years of relevant experiencePlease note that other combinations of relevant education and experience may be consideredFor vacant positions available in Quebec, please note that knowledge of French is requiredSpecific knowledgeKnowledge of an identity and access management system (Sailpoint IIQ, MS FIM, Oracle OIM, etc.)Advanced knowledge of .NetKnowledge of the principles of identity and access managementKnowledge of the linux environmentKnowledge of java trust storesKnowledge of the apache tomcat web serverKnowledge of REST and SOAP web standardsKnowledge of SQL languageKnowledge of the GIT versioning environmentKnowledge of security conceptsKnowledge of Maven (an asset)Knowledge of Concours, Artifactory, LDAP and AD (an asset)Knowledge of SSH clients (an asset)Appreciate the differences, Learn with agility, Be customer-oriented, Be action-orientedKey skills with the desired profileManage complexity, Master technology, Plan and coordinateAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $18.75 - $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      • $18.75 - $19.50 per hour
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent, you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4-month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021*This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary4 month contract, possibility of extension and or permanency Salary: $17.94/hour English Only; $19.5/hour bilinguals : English and French Work availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home *Start date: August 9, 2021Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :karen.leiton@randstad.ca ali.abouzeid@randstad.ca florence.lefebvre@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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