You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalised job alerts.

    7 jobs found for Technical support in Toronto

    filter2
    clear all
      • Toronto, Ontario
      • Contract
      Are you looking to gain experience with a top 5 bank? Do you have excellent recruiting skills? If so, this is a great opportunity for you!Our client is looking for a Workforce Coordinator for a 6 months contract in Toronto. This position is working remotely for now and can go back to hybrid remote in future.There is a high possibility for contract extension, conversion to full time opportunity as well. Pay rate: $25.63/hour - $32.23/hourRotational shifts: Monday to Friday 37.5hrs/weekWork hours: 9:00am-5:00pmAdvantages●Gain experience working for a leading and globally recognized organization●Earn a competitive rate within the industry●Work full time hours on a 6 month assignment with potential for extension●Remote work for now●Start date is ASAPResponsibilitiesAs a Workforce Coordinator, your duties will include but not be limited to:●Participating in recruitment strategy call with hiring managers●Supporting Hiring Managers with reviewing resumes and●Shortlisting candidates for recruiter screening●Creating a pipeline of talent for other/future roles within WMTS●Scheduling interviews with hiring manager and candidate●Ensuring a great candidate experience●Supporting hiring manager in providing meaningful interview feedback to recruiter●Exploring internal hiring process improvements and support implementation of those changes●Supporting tracking and reporting of internal hiring processes within WMTSQualifications●Bachelor Degree is required●At least 2 years of experience reviewing and assessing resumes for technology roles such as: Developer, QE(Quality Engineering/Quality Assurance), BA/BSA (Business Analyst/Business System analyst), Architecture, TSA(Technical Support Analyst) etc.●Experience in working in financial services●Excellent communication and interpersonal skills●Strong organizational, time management skills to maintain a high volume workload●Proficient with MS Office●Must have experience and understanding of technology roles in order to review and assess resumes for technology roles– Developer, QE(Quality Engineering/Quality●Assurance), BA/BSA (Business Analyst/Business System analyst), Architecture, TSA(Technical Support Analyst) etc.Nice to Haves:●Experience with Workday would be an asset●Wealth Management knowledge is a plus●Process improvements is an added advantage●Experience with data tracking & analysis is a plus●Workday (an applicant tracking system) would be an assetSummaryInterested in the Workforce Coordinator role in Toronto? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to gain experience with a top 5 bank? Do you have excellent recruiting skills? If so, this is a great opportunity for you!Our client is looking for a Workforce Coordinator for a 6 months contract in Toronto. This position is working remotely for now and can go back to hybrid remote in future.There is a high possibility for contract extension, conversion to full time opportunity as well. Pay rate: $25.63/hour - $32.23/hourRotational shifts: Monday to Friday 37.5hrs/weekWork hours: 9:00am-5:00pmAdvantages●Gain experience working for a leading and globally recognized organization●Earn a competitive rate within the industry●Work full time hours on a 6 month assignment with potential for extension●Remote work for now●Start date is ASAPResponsibilitiesAs a Workforce Coordinator, your duties will include but not be limited to:●Participating in recruitment strategy call with hiring managers●Supporting Hiring Managers with reviewing resumes and●Shortlisting candidates for recruiter screening●Creating a pipeline of talent for other/future roles within WMTS●Scheduling interviews with hiring manager and candidate●Ensuring a great candidate experience●Supporting hiring manager in providing meaningful interview feedback to recruiter●Exploring internal hiring process improvements and support implementation of those changes●Supporting tracking and reporting of internal hiring processes within WMTSQualifications●Bachelor Degree is required●At least 2 years of experience reviewing and assessing resumes for technology roles such as: Developer, QE(Quality Engineering/Quality Assurance), BA/BSA (Business Analyst/Business System analyst), Architecture, TSA(Technical Support Analyst) etc.●Experience in working in financial services●Excellent communication and interpersonal skills●Strong organizational, time management skills to maintain a high volume workload●Proficient with MS Office●Must have experience and understanding of technology roles in order to review and assess resumes for technology roles– Developer, QE(Quality Engineering/Quality●Assurance), BA/BSA (Business Analyst/Business System analyst), Architecture, TSA(Technical Support Analyst) etc.Nice to Haves:●Experience with Workday would be an asset●Wealth Management knowledge is a plus●Process improvements is an added advantage●Experience with data tracking & analysis is a plus●Workday (an applicant tracking system) would be an assetSummaryInterested in the Workforce Coordinator role in Toronto? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative Unilingual for a 12 month contract in London. This position is onsite role. There is a high chance this contract will extend and covert to permanent opportunity.Pay rate: $21.50/ Hour2nd shift pay: Pay Rate: $22.363rd shift pay: Pay Rate: $22.94Rotational shifts: Monday-Friday, 7/24/365 environment with a Shift rotation that could include evenings, weekends or overnightAdvantages●Gain experience within a top 5 bank ●Earn a competitive rate within the industry•Long term contract•Potential for contract extension and conversionResponsibilitiesAs a Service Availability Representative Unilingual, your duties will include but not limited to:•Providing technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices)•Working in collaboration with support teams•Responding to a variety of inbound colleague calls/emails•Ensuring accurate and detailed problem documentation/ticketing•Providing timely escalation and follow-up with support groups and colleagues•Identifying and escalating wide-impact or potential wide-impacting outages•Identifying trends and opportunities for improvement as well as provide ongoing feedback•Building ongoing support proficiency for other skills and applicationsQualifications•Excellent written and oral communication skills.•Ability to work flexible schedules; based on business needs (which are subject to change)•Above average computing and navigational skills•Exceptional customer service skills•A team player who collaborates effectively with peers and other teams•Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)•A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.•Experience with iPad, Tablets, Smartphone and Android devicesNice to have:•Experience with ticketing systems is an asset•University Degree or a College degree/diploma is considered an assetSummaryInterested in the Service Availability Representative Unilingual role in London? Apply online today!Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Service Availability Representative Unilingual for a 12 month contract in London. This position is onsite role. There is a high chance this contract will extend and covert to permanent opportunity.Pay rate: $21.50/ Hour2nd shift pay: Pay Rate: $22.363rd shift pay: Pay Rate: $22.94Rotational shifts: Monday-Friday, 7/24/365 environment with a Shift rotation that could include evenings, weekends or overnightAdvantages●Gain experience within a top 5 bank ●Earn a competitive rate within the industry•Long term contract•Potential for contract extension and conversionResponsibilitiesAs a Service Availability Representative Unilingual, your duties will include but not limited to:•Providing technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices)•Working in collaboration with support teams•Responding to a variety of inbound colleague calls/emails•Ensuring accurate and detailed problem documentation/ticketing•Providing timely escalation and follow-up with support groups and colleagues•Identifying and escalating wide-impact or potential wide-impacting outages•Identifying trends and opportunities for improvement as well as provide ongoing feedback•Building ongoing support proficiency for other skills and applicationsQualifications•Excellent written and oral communication skills.•Ability to work flexible schedules; based on business needs (which are subject to change)•Above average computing and navigational skills•Exceptional customer service skills•A team player who collaborates effectively with peers and other teams•Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)•A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.•Experience with iPad, Tablets, Smartphone and Android devicesNice to have:•Experience with ticketing systems is an asset•University Degree or a College degree/diploma is considered an assetSummaryInterested in the Service Availability Representative Unilingual role in London? Apply online today!Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      The Service Desk Analyst (Level II) will evaluate business concerns, vendor packages and recommend best outcomes to meet business needs. Implements, troubleshoots, and repairs personal computer systems/peripherals Provide technical support for client OS and approved personal computer based applicationsResolve issues, coordinate warranty work with vendors on all supported systems to ensure that all employees have the resources needed to perform their jobsCustomer-Facing MS Suite, MS Teams and AV Sytems ExperienceWindows 10, Registry, File System, Service Packs, Install/Uninstall ExperienceStrong SCCM ExperienceStrong Microsoft Deployment Tools ExperienceBachelor's Degree or 5+ years Desktop Support Experience MS 0365 ExperienceDesktop Support ExperienceAdvantagesTEMP TO PERM Opportunity for the right candidate4-Month Contract to Potential Permanent Status/Package with the ClientOur client strives to grow and drive sustainable change. As part of a global organization, have the experience managing risk and supporting resilience. Client is a leading provider of insurance solutions and a range of risk management products and services for businesses and individuals. Serves more than 25 industries, from agriculture to technology and serving Fortune 500 companies. Growth strategy is not limited to their business. Strives to provide career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and prpvide a sense of belonging. Glpbal presence, that recognizes diversity as an asset. Responsibilities•Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.•Prepare draft documentation for the accepted changes to IT procedures, to ensure they are up-to-date and reflect the new procedures, and that internal partners are in line with service level agreements, risk and compliance.•Look internally to research primary data sources, select relevant information, continually evaluate key themes in technology to make recommendations to inform solution development in own area of IT.•Act as technical expert in a specific process or IT/Business area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.•Provide specialist advice to address specific technical queries form internal clients and design/develop and deliver appropriate solutions, in line with Zurich policies and processes and regulatory requirements. •Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from the wider function to agree on approach for project and program management.•Record and report core metrics, and ensure internal partners and vendors meet defined policies and SLA on information management.•Collaborate with colleagues across the IT function to ensure timely solutions are delivered that meet client needs and requirements. Qualifications•Bachelors degree and 3 or more years of experience in the Desktop Support areaOR•High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support Area. +Customer-Facing MS Suite, MS Teams and AV Sytems ExperienceWindows 10, Registry, File System, Service Packs, Install/Uninstall ExperienceStrong SCCM ExperienceStrong Microsoft Deployment Tools ExperienceBachelor's Degree or 5+ years Desktop Support Experience MS 0365 ExperienceDesktop Support ExperienceSummaryThe Service Desk Analyst (Level II) will evaluate business concerns, vendor packages and recommend best outcomes to meet business needs. Implements, troubleshoots, and repairs personal computer systems/peripherals Provide technical support for client OS and approved personal computer based applicationsResolve issues, coordinate warranty work with vendors on all supported systems to ensure that all employees have the resources needed to perform their jobsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      The Service Desk Analyst (Level II) will evaluate business concerns, vendor packages and recommend best outcomes to meet business needs. Implements, troubleshoots, and repairs personal computer systems/peripherals Provide technical support for client OS and approved personal computer based applicationsResolve issues, coordinate warranty work with vendors on all supported systems to ensure that all employees have the resources needed to perform their jobsCustomer-Facing MS Suite, MS Teams and AV Sytems ExperienceWindows 10, Registry, File System, Service Packs, Install/Uninstall ExperienceStrong SCCM ExperienceStrong Microsoft Deployment Tools ExperienceBachelor's Degree or 5+ years Desktop Support Experience MS 0365 ExperienceDesktop Support ExperienceAdvantagesTEMP TO PERM Opportunity for the right candidate4-Month Contract to Potential Permanent Status/Package with the ClientOur client strives to grow and drive sustainable change. As part of a global organization, have the experience managing risk and supporting resilience. Client is a leading provider of insurance solutions and a range of risk management products and services for businesses and individuals. Serves more than 25 industries, from agriculture to technology and serving Fortune 500 companies. Growth strategy is not limited to their business. Strives to provide career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and prpvide a sense of belonging. Glpbal presence, that recognizes diversity as an asset. Responsibilities•Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.•Prepare draft documentation for the accepted changes to IT procedures, to ensure they are up-to-date and reflect the new procedures, and that internal partners are in line with service level agreements, risk and compliance.•Look internally to research primary data sources, select relevant information, continually evaluate key themes in technology to make recommendations to inform solution development in own area of IT.•Act as technical expert in a specific process or IT/Business area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.•Provide specialist advice to address specific technical queries form internal clients and design/develop and deliver appropriate solutions, in line with Zurich policies and processes and regulatory requirements. •Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from the wider function to agree on approach for project and program management.•Record and report core metrics, and ensure internal partners and vendors meet defined policies and SLA on information management.•Collaborate with colleagues across the IT function to ensure timely solutions are delivered that meet client needs and requirements. Qualifications•Bachelors degree and 3 or more years of experience in the Desktop Support areaOR•High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support Area. +Customer-Facing MS Suite, MS Teams and AV Sytems ExperienceWindows 10, Registry, File System, Service Packs, Install/Uninstall ExperienceStrong SCCM ExperienceStrong Microsoft Deployment Tools ExperienceBachelor's Degree or 5+ years Desktop Support Experience MS 0365 ExperienceDesktop Support ExperienceSummaryThe Service Desk Analyst (Level II) will evaluate business concerns, vendor packages and recommend best outcomes to meet business needs. Implements, troubleshoots, and repairs personal computer systems/peripherals Provide technical support for client OS and approved personal computer based applicationsResolve issues, coordinate warranty work with vendors on all supported systems to ensure that all employees have the resources needed to perform their jobsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices. This position reports to the Manager, End User Services Responsibilities Ensure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root cause analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications 5 + years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesStrong Knowledge of Operations Mobility devices including PDA’s and tabletsStrong Knowledge of Cellular Infrastructure and SiMs. Highly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices. This position reports to the Manager, End User Services Responsibilities Ensure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root cause analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications 5 + years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesStrong Knowledge of Operations Mobility devices including PDA’s and tabletsStrong Knowledge of Cellular Infrastructure and SiMs. Highly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Toronto, Ontario
      • Permanent
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $100,000 - $150,000 per year
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $80,000 - $85,000 per year
      Our client in the not-for-profit sector needs a Finance Manager to join their team. The successful candidate will have responsibility for the sound management of the organization’s financial and administrative affairs pertaining to finance, including accounting policies and practices, financial reporting, investments and cash flow, computerization, and head office operations. The finance department’s business is to provide timely and accurate financial, computer, and administrative information relating to financial matters and support to all other departments, managers and staff, to ensure the smooth and efficient day-to-day and long-term operations of the agency.Advantages- Opportunity to work for an organization where you'll feel good about it's mission and vision- Flexible Hybrid Work Arrangement- Office conveniently located downtown with easy public transportation access- Excellent benefits- Strong leadershipResponsibilitiesMAINTAIN APPROPRIATE FINANCIAL POLICIES AND PROCEDURES BY:•Establishing adequate internal controls.•Adhering to requirements of the auditors, to generally accepted accounting principles, and to funder requirements. •Ensuring the department maintains policies and procedures that keep pace with the growth and changes experienced by the organization.MANAGEMENT AND OPERATION OF THE FINANCIAL SYSTEMS BY:•Following financial reporting formats that reflect the changing nature of the agency’s business.•Determining the accounting treatment of new or unusual financial transactions.•Ensuring that asset, liability and capital account balances are accurate (monthly).•Ensuring that financial transactions are properly documented and that there is an adequate audit trail.•Reviewing the central administration and property management allocation routine to ensure it provides the organization with accurate information on the true costs of doing departmental business.•Assisting with funder budget submissions, financial reports, tax filing, and other reports as required.•Manage and ensure accuracy of payroll, pension and benefit plans for the organization.•Enforcing accounting controls and internal controls.•Ensuring bank and credit card reconciliations are complete and accurate.•Oversee and communicate with the housing department to ensure accuracy of the tenant management. •Supervising the maintenance and integrity of the chart of accounts, assigning new classifications as may be necessary and ensuring the correct and accurate accounting allocations of all entries.•Coordinating and preparing working papers and supporting documents required by auditor for the year-end audit.SUPPORT FINANCIAL PLANNING AND BUDGETARY PROCESS BY:•Assist with the annual budgeting process as defined in the agency’s financial policies. •Obtaining input from management and other key individuals about overall direction and goals of the agency, and their best estimates of financial resources necessary to achieve goals.•Obtaining from staff, their best estimate of the budget revenues and expenses for their department.•Preparing draft budget for discussion with finance director and management team with recommendations or alternatives, and accurate, complete and detailed analysis of previous expenditures for comparison purposes. •Preparing revised forecasts during the year, if they are required•Identifying actions that must be taken by management if implementation of the budgets and re-forecasts is to be successful.•Preparing analyses of actual to budget financial data, identifying financial issues, and working with the management team to recommendation corrective actions.REVIEWING CASHFLOW BY:•Ensuring that the agency has adequate cash flow to meet day to day obligations.•Assessing bank balances to determine if there is potential for making short-term investments, over-and-above the investments required by the agency’s funders and making recommendations to the Finance Director regarding this potential.MAINTAIN MANAGEMENT INFORMATION SYSTEMS BY:•Supporting the finance director for, and overseeing the acquisition of, computer hardware, financial and non-financial software, and technical support.•Help determine the latest available version of software that is available from its suppliers to determine if it is financially and productively reasonable to purchase it.ASSIST ADMINISTRATIVE OFFICE OPERATIONS BY:•Developing and maintaining administrative support systems.•Procuring office equipment and supplies for the finance department.•Planning and implementing workflow systems.•Develop scheduling and tracking systems to ensure deadlines are met.ADHERE TO LEGISLATIVE AND FUNDER REQUIREMENTS BY:•Preparing and delivering funder budget and reporting submissions by required deadlines.•Updating agency knowledge concerning funder and legislative reporting requirements.•Anticipating and planning for future funder and legislative changes.•Consulting with Finance Director on funder and legislative requirements.PARTICIPATE IN THE AGENCY’S STRATEGIC PLANNING PROCESS BY:•Gathering pertinent business, financial, service, and operations information for meetings.•Identifying and evaluating financial and business trends.•Providing advice and analyses concerning potential courses of action.ADMINISTER THE AGENCY’S FINANCE STAFF BY:•Participating in the recruitment, selection of new employees and ensuring orientation and training particular to finance•Communicating job expectations.•Planning, monitoring, and appraising job results.•Coaching, and disciplining employees.•Initiating, developing, coordinating, and enforcing systems, and productivity standards.MAINTAIN PROFESSIONAL AND TECHNICAL KNOWLEDGE BY:•Attending educational workshops,•Reviewing professional publications.•Establishing personal networks.•Participating in professional organizations.•Representing the organization at external forums.CONTRIBUTE TO MANAGEMENT TEAM EFFORT BY:•Participating in regular Management Team meetings.•Supporting and implementing decisions emanating from the Management Team.•Fostering cooperation among management and staff.•Ensuring co-ordination and continuity of activities in the finance Department.Qualifications•Minimum of 5 years experience in financial planning, accounting, analysis, and budgeting principles and practices.•Post-secondary education with a CPA designation•Superior financial management skills.•Previous management experience•Excellent communication skillsSummaryIf you'd love to lead a finance & accounting team in a growing not for profit company, and you have 5 years experienceRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client in the not-for-profit sector needs a Finance Manager to join their team. The successful candidate will have responsibility for the sound management of the organization’s financial and administrative affairs pertaining to finance, including accounting policies and practices, financial reporting, investments and cash flow, computerization, and head office operations. The finance department’s business is to provide timely and accurate financial, computer, and administrative information relating to financial matters and support to all other departments, managers and staff, to ensure the smooth and efficient day-to-day and long-term operations of the agency.Advantages- Opportunity to work for an organization where you'll feel good about it's mission and vision- Flexible Hybrid Work Arrangement- Office conveniently located downtown with easy public transportation access- Excellent benefits- Strong leadershipResponsibilitiesMAINTAIN APPROPRIATE FINANCIAL POLICIES AND PROCEDURES BY:•Establishing adequate internal controls.•Adhering to requirements of the auditors, to generally accepted accounting principles, and to funder requirements. •Ensuring the department maintains policies and procedures that keep pace with the growth and changes experienced by the organization.MANAGEMENT AND OPERATION OF THE FINANCIAL SYSTEMS BY:•Following financial reporting formats that reflect the changing nature of the agency’s business.•Determining the accounting treatment of new or unusual financial transactions.•Ensuring that asset, liability and capital account balances are accurate (monthly).•Ensuring that financial transactions are properly documented and that there is an adequate audit trail.•Reviewing the central administration and property management allocation routine to ensure it provides the organization with accurate information on the true costs of doing departmental business.•Assisting with funder budget submissions, financial reports, tax filing, and other reports as required.•Manage and ensure accuracy of payroll, pension and benefit plans for the organization.•Enforcing accounting controls and internal controls.•Ensuring bank and credit card reconciliations are complete and accurate.•Oversee and communicate with the housing department to ensure accuracy of the tenant management. •Supervising the maintenance and integrity of the chart of accounts, assigning new classifications as may be necessary and ensuring the correct and accurate accounting allocations of all entries.•Coordinating and preparing working papers and supporting documents required by auditor for the year-end audit.SUPPORT FINANCIAL PLANNING AND BUDGETARY PROCESS BY:•Assist with the annual budgeting process as defined in the agency’s financial policies. •Obtaining input from management and other key individuals about overall direction and goals of the agency, and their best estimates of financial resources necessary to achieve goals.•Obtaining from staff, their best estimate of the budget revenues and expenses for their department.•Preparing draft budget for discussion with finance director and management team with recommendations or alternatives, and accurate, complete and detailed analysis of previous expenditures for comparison purposes. •Preparing revised forecasts during the year, if they are required•Identifying actions that must be taken by management if implementation of the budgets and re-forecasts is to be successful.•Preparing analyses of actual to budget financial data, identifying financial issues, and working with the management team to recommendation corrective actions.REVIEWING CASHFLOW BY:•Ensuring that the agency has adequate cash flow to meet day to day obligations.•Assessing bank balances to determine if there is potential for making short-term investments, over-and-above the investments required by the agency’s funders and making recommendations to the Finance Director regarding this potential.MAINTAIN MANAGEMENT INFORMATION SYSTEMS BY:•Supporting the finance director for, and overseeing the acquisition of, computer hardware, financial and non-financial software, and technical support.•Help determine the latest available version of software that is available from its suppliers to determine if it is financially and productively reasonable to purchase it.ASSIST ADMINISTRATIVE OFFICE OPERATIONS BY:•Developing and maintaining administrative support systems.•Procuring office equipment and supplies for the finance department.•Planning and implementing workflow systems.•Develop scheduling and tracking systems to ensure deadlines are met.ADHERE TO LEGISLATIVE AND FUNDER REQUIREMENTS BY:•Preparing and delivering funder budget and reporting submissions by required deadlines.•Updating agency knowledge concerning funder and legislative reporting requirements.•Anticipating and planning for future funder and legislative changes.•Consulting with Finance Director on funder and legislative requirements.PARTICIPATE IN THE AGENCY’S STRATEGIC PLANNING PROCESS BY:•Gathering pertinent business, financial, service, and operations information for meetings.•Identifying and evaluating financial and business trends.•Providing advice and analyses concerning potential courses of action.ADMINISTER THE AGENCY’S FINANCE STAFF BY:•Participating in the recruitment, selection of new employees and ensuring orientation and training particular to finance•Communicating job expectations.•Planning, monitoring, and appraising job results.•Coaching, and disciplining employees.•Initiating, developing, coordinating, and enforcing systems, and productivity standards.MAINTAIN PROFESSIONAL AND TECHNICAL KNOWLEDGE BY:•Attending educational workshops,•Reviewing professional publications.•Establishing personal networks.•Participating in professional organizations.•Representing the organization at external forums.CONTRIBUTE TO MANAGEMENT TEAM EFFORT BY:•Participating in regular Management Team meetings.•Supporting and implementing decisions emanating from the Management Team.•Fostering cooperation among management and staff.•Ensuring co-ordination and continuity of activities in the finance Department.Qualifications•Minimum of 5 years experience in financial planning, accounting, analysis, and budgeting principles and practices.•Post-secondary education with a CPA designation•Superior financial management skills.•Previous management experience•Excellent communication skillsSummaryIf you'd love to lead a finance & accounting team in a growing not for profit company, and you have 5 years experienceRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

    Thank you for subscribing to your personalised job alerts.

    Explore over 4 jobs in Toronto

    It looks like you want to switch your language. This will reset your filters on your current job search.