Our client, a women's shelter based in Downtown Montreal, is looking for a Health Center Intake Agent, for a temporary position lasting 1 month.
This position offers a unique opportunity to put your skills to work in a caring, supportive and deeply human environment.
If you are interested in this position, we want to meet you !
...
Advantages
-Temporary mandate
-A team on a human scale
-Mission with meaning
-35 hours per week from Monday to Friday (daytime hours)
-Role in downtown Montreal
Responsibilities
Reporting to the Health & Service Center Team Leader, the main responsibility of the incumbent is to welcome customers.
Main responsibilities:
- Greet visitors, including staff, volunteers, students, clients and the general public;
- Provide administrative support by phone, e-mail and in person, directing people to the right department or person;
- Handle requests and complaints by telephone, e-mail and general correspondence;
- Transfer calls and messages where necessary;
- Take messages and ensure they are passed on to the appropriate member of staff on time;
- Provide information and assistance to all customers;
- Manage the availability of activity rooms and ensure that they are ready for activities, meetings, etc;
- Track inventory requirements and place orders;
- Participate in a monthly operational meeting with team members;
- Perform sporadic replacements at the day shelter;
- Receive, sort and distribute daily mail;
- Perform administrative tasks such as photocopying, printing and faxing;
- Keep the programs and services bulletin board up to date to inform internal and external clients, staff members and other organizations;
- Maintain the safety and hygiene standards of the area.
- Schedule appointments for customer services and activities. Follow up on calls as necessary;
- Create and update monthly staff calendar, which includes team member check-ins and check-outs;
- Open and close the building, including locking doors, turning off lights, etc;
- Prepare food and beverages as required for staff meetings, customer workshops, etc;
- Maintain statistics on all customers using a service through our statistics platform;
- Keep records in order and up to date, whether physical or electronic copies;
- Accept and record all monetary and other donations;
- Maintain a list of banned women;
- Control interaction with customers and their comings and goings on the monitor and ensure that rules are respected.
- Perform other administrative and clerical duties as required.
Qualifications
- College certificate in social work or equivalent combination of education and experience;
- A minimum of 2 years experience in a position that performs administrative tasks or in a similar position;
- Minimum of one year experience with a non-profit organization (volunteer or employment);
- Excellent oral and written communication skills, especially with a difficult clientele;
- Bilingualism (French and English);
- Able to work with a difficult clientele;
- Solid understanding of Microsoft suite products;
- Ability to work in a demanding, fast-paced environment;
- Demonstrates good judgment, organization, attention to detail, interpersonal and analytical skills;
- Ability to work as part of a team, with strong listening skills;
- Knowledge of community resources for the homeless, mental health, crisis management and substance abuse an asset;
- Strong negotiation and conflict resolution skills;
- Sense of urgency;
- Knowledge and understanding of Aboriginal culture and traditions an asset;
- Ability to work with individuals from different cultures.
Summary
Interested in this position?
Email us anytime at morgane.gonsaud@randstad.ca
If you know anyone interested in administrative support positions, please feel free to provide them with our contact information. We'll be happy to help!
For more information on this and all other positions currently available, visit www.randstad.ca.
We look forward to receiving your CV!
All resumes received will be considered equally.
Only selected candidates will be contacted.
Randstad Canada, 525, avenue Viger Ouest, bureau 501, Montréal, Québec H2Z 0B3
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Our client, a women's shelter based in Downtown Montreal, is looking for a Health Center Intake Agent, for a temporary position lasting 1 month.
This position offers a unique opportunity to put your skills to work in a caring, supportive and deeply human environment.
If you are interested in this position, we want to meet you !
Advantages
-Temporary mandate
-A team on a human scale
-Mission with meaning
-35 hours per week from Monday to Friday (daytime hours)
-Role in downtown Montreal
Responsibilities
Reporting to the Health & Service Center Team Leader, the main responsibility of the incumbent is to welcome customers.
Main responsibilities:
- Greet visitors, including staff, volunteers, students, clients and the general public;
- Provide administrative support by phone, e-mail and in person, directing people to the right department or person;
- Handle requests and complaints by telephone, e-mail and general correspondence;
- Transfer calls and messages where necessary;
- Take messages and ensure they are passed on to the appropriate member of staff on time;
- Provide information and assistance to all customers;
...
- Manage the availability of activity rooms and ensure that they are ready for activities, meetings, etc;
- Track inventory requirements and place orders;
- Participate in a monthly operational meeting with team members;
- Perform sporadic replacements at the day shelter;
- Receive, sort and distribute daily mail;
- Perform administrative tasks such as photocopying, printing and faxing;
- Keep the programs and services bulletin board up to date to inform internal and external clients, staff members and other organizations;
- Maintain the safety and hygiene standards of the area.
- Schedule appointments for customer services and activities. Follow up on calls as necessary;
- Create and update monthly staff calendar, which includes team member check-ins and check-outs;
- Open and close the building, including locking doors, turning off lights, etc;
- Prepare food and beverages as required for staff meetings, customer workshops, etc;
- Maintain statistics on all customers using a service through our statistics platform;
- Keep records in order and up to date, whether physical or electronic copies;
- Accept and record all monetary and other donations;
- Maintain a list of banned women;
- Control interaction with customers and their comings and goings on the monitor and ensure that rules are respected.
- Perform other administrative and clerical duties as required.
Qualifications
- College certificate in social work or equivalent combination of education and experience;
- A minimum of 2 years experience in a position that performs administrative tasks or in a similar position;
- Minimum of one year experience with a non-profit organization (volunteer or employment);
- Excellent oral and written communication skills, especially with a difficult clientele;
- Bilingualism (French and English);
- Able to work with a difficult clientele;
- Solid understanding of Microsoft suite products;
- Ability to work in a demanding, fast-paced environment;
- Demonstrates good judgment, organization, attention to detail, interpersonal and analytical skills;
- Ability to work as part of a team, with strong listening skills;
- Knowledge of community resources for the homeless, mental health, crisis management and substance abuse an asset;
- Strong negotiation and conflict resolution skills;
- Sense of urgency;
- Knowledge and understanding of Aboriginal culture and traditions an asset;
- Ability to work with individuals from different cultures.
Summary
Interested in this position?
Email us anytime at morgane.gonsaud@randstad.ca
If you know anyone interested in administrative support positions, please feel free to provide them with our contact information. We'll be happy to help!
For more information on this and all other positions currently available, visit www.randstad.ca.
We look forward to receiving your CV!
All resumes received will be considered equally.
Only selected candidates will be contacted.
Randstad Canada, 525, avenue Viger Ouest, bureau 501, Montréal, Québec H2Z 0B3
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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