Are you passionate about delivering exceptional service? Can you actively listen and anticipate customer concerns to provide effective solutions? Join our clients team and contribute to delivering the highest standard of customer care for their valued clients.
...
We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and professional with the utmost quality to their customers, offering guidance on premium products.
Schedule: Full-Time, 37.5 hours per week, availability from 08:30 am to 05:00 pm
Location: Work from home
Salary: $24.36 per hour
Job Title: Remote Bilingual Account Manager - Customer Contact Center
Advantages
Explore the Benefits of Joining as a Remote Bilingual Account Manager - Customer Contact Center:
Competitive Pay: $24.36 per hour
Steady Day Shifts: Monday to Friday, 37.5 hours/week
Training for Success: Comprehensive paid training
Potential for Permanency: Opportunity for a permanent role after probation
Employee Benefits: Full-time employees enjoy employer-paid group insurance
Teamwork Focus: Collaborative work environment
Ready-to-Work Setup: Provided computer equipment (computer, mouse, keyboard, headset)
Responsibilities
We are seeking a passionate and customer-focused individual for the role of Full-Time Customer Service Representative. Your responsibilities will include:
Providing solutions to customer inquiries with courtesy and empathy, via phone and email
Ensuring the highest level of customer satisfaction
Answering incoming calls positively and respectfully
Offering detailed information on high-end appliances
Addressing customer concerns and ensuring follow-up with effective solutions
Accurately scheduling appointments and dispatching installation technicians
Coordinating appliance deliveries with the Supply Chain for installation dates
Processing customer requests promptly and accurately
Documenting and recording customer information in the software system
Qualifications
To excel in this role, you should possess:
3-5 years' experience in customer service or call center environment
Proactive listening skills to understand and solve customer concerns with patience and empathy
Collaborative team player attitude
Ability to thrive in a fast-paced environment
Excellent communication skills in both English and French
Multitasking capabilities with proficiency in using multiple applications simultaneously
Good knowledge of Microsoft Office and Outlook
Strong organizational skills and ability to establish priorities
Knowledge of Salesforce CRM (an asset)
Logistics experience (an asset)
Summary
If you are passionate about providing outstanding service and meet the qualifications, we invite you to apply directly. The position is work-from-home, offering competitive compensation, and the chance to be a part of a dynamic, collaborative environment. Immediate start available.
karen.leiton@randstad.ca
Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them! You can also follow us on Instagram: cxmontreal_randstad
We are here to help you seize this opportunity,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you passionate about delivering exceptional service? Can you actively listen and anticipate customer concerns to provide effective solutions? Join our clients team and contribute to delivering the highest standard of customer care for their valued clients.
We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and professional with the utmost quality to their customers, offering guidance on premium products.
Schedule: Full-Time, 37.5 hours per week, availability from 08:30 am to 05:00 pm
Location: Work from home
Salary: $24.36 per hour
Job Title: Remote Bilingual Account Manager - Customer Contact Center
Advantages
Explore the Benefits of Joining as a Remote Bilingual Account Manager - Customer Contact Center:
Competitive Pay: $24.36 per hour
Steady Day Shifts: Monday to Friday, 37.5 hours/week
Training for Success: Comprehensive paid training
Potential for Permanency: Opportunity for a permanent role after probation
Employee Benefits: Full-time employees enjoy employer-paid group insurance
...
Teamwork Focus: Collaborative work environment
Ready-to-Work Setup: Provided computer equipment (computer, mouse, keyboard, headset)
Responsibilities
We are seeking a passionate and customer-focused individual for the role of Full-Time Customer Service Representative. Your responsibilities will include:
Providing solutions to customer inquiries with courtesy and empathy, via phone and email
Ensuring the highest level of customer satisfaction
Answering incoming calls positively and respectfully
Offering detailed information on high-end appliances
Addressing customer concerns and ensuring follow-up with effective solutions
Accurately scheduling appointments and dispatching installation technicians
Coordinating appliance deliveries with the Supply Chain for installation dates
Processing customer requests promptly and accurately
Documenting and recording customer information in the software system
Qualifications
To excel in this role, you should possess:
3-5 years' experience in customer service or call center environment
Proactive listening skills to understand and solve customer concerns with patience and empathy
Collaborative team player attitude
Ability to thrive in a fast-paced environment
Excellent communication skills in both English and French
Multitasking capabilities with proficiency in using multiple applications simultaneously
Good knowledge of Microsoft Office and Outlook
Strong organizational skills and ability to establish priorities
Knowledge of Salesforce CRM (an asset)
Logistics experience (an asset)
Summary
If you are passionate about providing outstanding service and meet the qualifications, we invite you to apply directly. The position is work-from-home, offering competitive compensation, and the chance to be a part of a dynamic, collaborative environment. Immediate start available.
karen.leiton@randstad.ca
Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them! You can also follow us on Instagram: cxmontreal_randstad
We are here to help you seize this opportunity,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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