383 jobs found for contact centre and customer care

Do you love customer service and answering high-volume phone calls? Are you organized with high attention to detail? Do you have solid typing and computer skills? Are you looking for a role where you can work from the safety of your own home? We are hiring inbound call center representatives to handle high volume inbound phone calls from medical patients. You will provide front-line support via telephone for future medical appointments and procedures. This role is a high-volume call center position that is work from home.When: Starting September 7th Where: Working from home, anywhere in British ColumbiaPay rate: Hourly pay rate is $22.82Hours: Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• Pay rate of $22.82/hour• $85 per month extra to cover internet fees • Potential for extension or permanent work• Potential to be moved into another campaign after this campaign finishes in December 2021• Work from the comfort of your own home**Equipment (laptop) will be provided** *** Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!) ***If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC". All applications are welcome, but only those who meet the requirements will be contacted.We look forward to hearing from you!Thank you.Advantages• Pay rate of $22.82/hour• $85 per month extra to cover internet fees• Monday to Sunday, between 7.00 am to 7.30 pm (8 hours a day or less / 5 days a week or less)• Equipment provided (laptop)• Potential for extension or permanent work• Work from the comfort of your own home• Remote role in British Columbia• Training provided via Zoom• Excellent call center experience• After your tenth week you will be eligible to apply for a permanent position with the company as and when these ariseResponsibilities• Answering high volumes of inbound phone calls from medical patients and booking appointments for them using scheduling system• Being very empathetic and maintain high confidentiality• Keeping accurate records of customer interactions and medical bookings• Communication with internal departments • Providing professional and excellent customer service at all times • Working remotely for a large team QualificationsQualifications:• Must have private workspace• Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!)• 1+ minimum call centre experience / telephone experience• Call centre experience is required for this role, unfortunately those without experience working with telephones will not be contacted• Typing speed of 40 WPM +• Excellent English language and professional communication skills, both verbal and written• Understanding of principles of privacy and security of personal informationSummaryIf you are interested in this position, please do not hesitate to reach out to us by:- Applying directly to this advert or,- Emailing: Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC"Whilst we appreciate all interest, candidates without call centre / telephone experience will not be contacted for this role. Thank you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience? Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is important to have an interest in automotive and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Please note that there is a 3 week training starting August 16th that has to be done at the office in Laval near Carrefour Laval.AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AgentStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent - Laval"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you a customer service representative looking for a new opportunity within the property management industry? Do you value customers and provide a high level of customer service? Are you a critical thinker who can quickly think on your feet and problem-solve? We are currently looking for a customer service representative (call center representative) to join our team working initially from home but eventually from an office in Vancouver. This role is a 1-year assignment, to begin with, with an ASAP start date.- $21.52/hourly (plus 4% vacation pay on top so $22.39 all included)The main responsibility of this role is to respond to all residential and commercial client inquiries via inbound phone and inbound email. The majority of customers calling you are residents who have some issues/ questions regarding their tenancy (for example, they may have a leak in the shower that needs to be fixed)Interested or know somebody who is? Please email Sophie directly with the subject heading "Property Management - CSR" to sophie.hickles@randstad.caAdvantages- $21.52/hourly (plus 4% vacation pay on top so $22.39 all included)- Health benefits available- Paid weekly every FRIDAY- Working from home to begin with and then from office once offices open- Industry-leading company in Canada- Friendly team with room to grow- 1-year contract to begin with, with high potential to be extended/ made permanent- Monday to Friday, hours 7.30 am to 3.30 pm.Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Meet all internal targets/call center KPIs- Problem solving and resolving issues yourself- Deligating some issues to other departments/ agents- Dispatching services such as repair teams, security, emergency services- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalations- Administrative duties as requiredQualifications- Must have 1-year call center experience- Must have a private space to work from home - Must be able to work in Canada - Must be located in Vancouver, BCSummaryIf this sounds like a good fit for you then please email Sophie directly with the subject heading "Property Management - CSR" to sophie.hickles@randstad.ca or apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people? We have the right position for you with a reputable company in the travel and tourism industry, As a Ticketing Agent in the Travel Services Department, you will be responsible for assisting customers with their online airline reservations. As a Call Center Agent for the Airline Ticketing Department, your role will consist of the following Salary : 38K to 42K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario) All equipment provided AdvantagesBenefits for this 100% telecommuting position include: - Salary between 38K and 42K depending on experience- Equipment completely provided by the company - Great opportunity for advancement within the team - Continuous development and training - Company where diversity is emphasized - Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)ResponsibilitiesThe responsibilities of the Bilingual Ticketing Agent position include: - Process requests for airline ticket exchanges and refunds - Follow agreements and policies to meet customer needs - Answer incoming calls from customers and advise them - Support the team and assist team members as needed Qualifications- Be fully BILINGUAL (Fr/En) - Have 2+ years of call center experience - Be comfortable with a high volume call center environment - Be available 24/7 for the schedule - Experience in the travel/tourism industry will be strongly considered - Software: Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certificationSummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you? Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel ticketing agent'' or apply directly online: We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

A multi-billion dollar wealth management group in Canada is looking to add Bilingual Customer Service Representatives on a 9 Month Contract Basis to join their Financial Services team. (REMOTE POSITION) (MUST BE FLUENT IN FRENCH & ENGLISH BOTH)Reporting to the Manager of Client Services, the successful candidate acts as a support to the Client Services Team.You will have the opportunity to be involved in project related work such as account updates, looking up missing information on accounts, and other projects as needed. You will also be responsible for calling (inbound and outbound) financial advisors for missing information and/or documentation.You are someone who is detail oriented, analytical, and professional on the phones & responding to emails. You collaborate well with peers and others. You are dedicated to providing a positive Customer Experience.This is a work from home opportunity as their office is currently closed until the foreseeable future.Why do you want this job?-Located downtown Toronto at University and College, with the option to work from home (until the foreseeable future)-Monday to Friday, 8am to 4pm or 9am to 5pm. -Training is provided-Starting salary is $45, 000/yearly (23.08$/hour)-Work for an industry leader who is continuously growing and expandingWhat will you be doing?-Working in a fast-paced environment that can be stressful at times-Answering a high volume of calls, between 25-30 calls/day-Handling inquiries from financial advisors regarding financial services (mutual funds, system questions, RESP, RRSP's,etc)-Processing of account transactions such as banking updates-Client information updates on back office system-Call outs to Advisors for missing information/documentation-Responsible to resolve issues quickly and efficiently-Other duties as assigned-Providing excellent service in a timely manner-Responding to inquires via email, phone, or letter regarding questions about procedures, products, banking transactions, tracking of current applications, etc-Processing billing transactions over the phone and supporting the division by processing other transactions, as needed.Who are you? -Fluently bilingual in French and English (both languages)-1-2 years call center or processing experience in the financial services industry isideal-Ability to work in a fast-paced environment where multi-tasking, attention to detail, organization and prioritization skills positions you for success-Knowledge of Mutual Funds Operations/Administration is an asset-Ability to work independently-Excellent verbal and written communications skillsThis Bilingual (French/English) Customer Service Representative position offers you the opportunity for possible permanent employment and professional development with a company that values teamwork, high performance, respect and continuous improvement! If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online!2. Send a copy of your resume directly to navpreet.sandhu@randstad.ca and mention "Bilingual Customer Service Representative Financial Services"Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING)Sara,Navpreet,Elise,AdvantagesWhy do you want this job?-Located downtown Toronto at University and College, with the option to work from home (until the foreseeable future)-Monday to Friday, 8am to 4pm or 9am to 5pm. -Training is provided-Starting salary is $45, 000/yearly (23.08$/hour)-Work for an industry leader who is continuously growing and expandingResponsibilitiesWhat will you be doing?-Working in a fast-paced environment that can be stressful at times-Answering a high volume of calls, between 25-30 calls/day-Handling inquiries from financial advisors regarding financial services (mutual funds, system questions, RESP, RRSP's,etc)-Processing of account transactions such as banking updates-Client information updates on back office system-Call outs to Advisors for missing information/documentation-Responsible to resolve issues quickly and efficiently-Other duties as assigned-Providing excellent service in a timely manner-Responding to inquires via email, phone, or letter regarding questions about procedures, products, banking transactions, tracking of current applications, etc-Processing billing transactions over the phone and supporting the division by processing other transactions, as needed.QualificationsWho are you? -Fluently bilingual in French and English (both languages)-1-2 years call center or processing experience in the financial services industry isideal-Ability to work in a fast-paced environment where multi-tasking, attention to detail, organization and prioritization skills positions you for success-Knowledge of Mutual Funds Operations/Administration is an asset-Ability to work independently-Excellent verbal and written communications skillsSummaryA multi-billion dollar wealth management group in Canada is looking to add Bilingual Customer Service Representatives on a 9 Month Contract Basis to join their Financial Services team. (REMOTE POSITION) (MUST BE FLUENT IN FRENCH & ENGLISH BOTH)Reporting to the Manager of Client Services, the successful candidate acts as a support to the Client Services Team.You will have the opportunity to be involved in project related work such as account updates, looking up missing information on accounts, and other projects as needed. You will also be responsible for calling (inbound and outbound) financial advisors for missing information and/or documentation.You are someone who is detail oriented, analytical, and professional on the phones & responding to emails. You collaborate well with peers and others. You are dedicated to providing a positive Customer Experience.This is a work from home opportunity as their office is currently closed until the foreseeable future.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Then we have the job for you!Randstad is looking for Customer Service Representatives to work for a Financial company in the Newmarket area doing collections. This is a permanent, full-time position. To find out more read below!Start Date: Friday, August 13thLocation: Newmarket - Work from home for the time beingType: Permanent Hours of Operation: Monday - Friday 7 am - 11 pm. Ability to work 1 Saturday a month 8 am - 5 pm (Schedules are set upon hiring)Pay: $15.70 $1 premium after 7pmBenefitsVacation + Sick Days Equipment: provided to youAdvantages- Permanent opportunity- Full-time hours - Evening premium!- Work from home - Equipment provided by the client - Benefits- Vacation days - Ability to grow and develop- Start your career!Responsibilities- Make outbound calls to customers - Receive inbound calls - Call in regards to overdue payments - Set up collection payment plans- Ensure customers files are up to are after each interaction- Send out reminder emails to customers if needed- Report any escalated cases if necessary - Show empathy and compassion and provide top notch service Qualifications- English communication skills- Customer service experience is required- Call center experience is an asset - Collections experience is an asset- Tech Savvy SummaryPermanent Full time position, starting August 13thTemporary work from home - New MarketHow to apply:1) Apply to directly to this posting2) Send a copy of your resume to carrie.nie@randstad.ca and mention "Customer Service Representative - Newmarket Collections"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - InsuranceSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you interested in a new opportunity in your career? Are you interested in a company with a global scope? We are currently looking for a Customer Service and Account Management Representative to support customers and provide assistance with software utilization, online order tracking and merchandise returns. Annual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Advantages•A fast-growing international company• 41 000$ yearly salary• Monday to Friday 8h30am-5pm schedule• Work From Home during Covid Period•A stimulating, fast and friendly work environment•An opportunity to highly contribute to the success of the company•Free parking and on-site cafeteria•A 3-minute walk from Namur metro station.Responsibilities•Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns •Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks •Suspend or activate accounts if unpaid balances•Manage Webstore orders and subscription •Process incoming orders in the system•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller •Update customer information in the customer service database during and after each call •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies•All other task related to this position or required by superior.Qualifications•2+ years’ experience in a call center•Ability to remain professional and courteous with customers at all times•Excellent verbal and written communication skills, both in English and in French, Spanish is an asset•Proficiency with Microsoft Office Suite•Well organized, self-starter, responsible.SummaryAnnual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Are you the ideal candidate for this role? Send us your updated CV with the subject "Bilingual Customer service Representative - account management":karen.leiton@randstad.caflorence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Randstad is Hiring Customer Service Representative for a company in the Financial industry in Etobicoke Toronto Area!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of August 12th 2021What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from office ( Etobicoke Area)When?- Training starts August 9th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$15.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.-Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Banking Toronto"SummaryBanking IndustryCustomer Service Representative$15.50 per hourAugust 12th 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

A leader in Logistics and Shipping is looking to hire a Inside Sales Representative to join their Team in Etobicoke immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Why you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location EtobicokeWho you are: - English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset What you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredIf you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Create a Randstad profile and apply to the posting online2. Apply directly to navpreet.sandhu@randstad.ca quoting "Inside Sales Representative" in the subject line to be considered for the opportunity Nav SandhuAdvantagesWhy you want the job:- Gain experience supporting a sales team for a leading Logistics company- Growth and development opportunities- Regular business hours Monday to Friday - Positive company culture- Hands on management team - Competitive pay $45,000 annually - Immediate start-Benefits start on first day-2 weeks Vacation-Yearly & Quarterly Bonus Opportunities-Work From Home (Until Further Notice)- Office Location EtobicokeResponsibilitiesWhat you will be doing: -Improve processes for all ongoing services agreements-Qualify leads coming in-B2B Outbound calls for Business Development and development of pricing programs-Work closely with the sales team to assist with pricing and quotations -Business Retention- Building rapport with current and new clients-Create special reports and assist with special projects as requiredQualificationsWho you are: - English with excellent written and verbal communication in both languages- 1-3 years of experience in administration with a sales support background- An ability to learn quickly and work independently with little supervision - Strong proficiency in Microsoft Office especially Excel is a MUST- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment - Flexible and able to start immediately -Salesforce Experience is an asset SummaryA leader in Logistics and Shipping is looking to hire a l Inside Sales Representative to join their Team in Etobicoke immediately on a permanent basis. Reporting to the Manager Customer Service & Sales.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

We are looking for individuals with strong customer service experience and organizational skills to join our client as a Scheduler.As a Scheduler, you will be reviewing field service calls assigned to Technical Service Representatives and scheduling them for service call activities with clients. Those with strong professionalism and customer service focus would be great for this role.Advantages- Work for a top-tier organization in the Global Corporation- Work from home- Earn the competitive wage of $20 per hour- Monday to Friday- 8am to 5pm- No weekends- Remote work at the moment- 4-month contract that has strong potential to be extended to a year- Start Date: ASAPWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Coordinating Service Call balancing for technician’s using the ServiceNow platform to minimize travel and response time• Reviewing Service Manager and technician’s requests for Service Call reassignments and determining plan of action utilizing the available tools• Communicating priorities, Service Call changes and ETA requests to the technicians and local managers• Tracking technicians that are out of the field and unavailable and redistributes Service Call activity amongst the available technicians• Monitoring excessive Travel and Arrival status of service calls and communicates to the manager• Monitoring Service Call Dashboards for priority Service Calls approaching or that have breached Service Level Agreements to reassign Service Call to another technician when appropriate• Monitoring Assignment Groups to ensure technician’s always have a next call availableQualifications• Minimum 2 years of customer service experience• Experience with a call management system a plus• Extremely customer-focused and professional• Strong problem solving skills and analytical• Excellent telephone, organizational, and problem-solving skills• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Scheduler role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.