You are successfully logged out of your my randstad account

You have successfully deleted your account

Thank you for subscribing to your personalised job alerts.

69 jobs found in Dorval, Québec - Page 2

filter4
clear all
page 2
    • Montréal, Québec
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : February 7th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: February 7th, 2022Pay Rate: $$18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : February 7th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: February 7th, 2022Pay Rate: $$18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $22.00 - $25.00 per hour
    Urgent hiring for Remote Case Coordinator who has experience in Insurance and has great communication skills !!!Fluency level English is required and speaking French is an asset.As Remote Insurance case coordinator, you will be able to answer questions from brokers, ensure they have an outstanding level of service by providing assistance and information with confidence and accuracy.Salary: 50 K - 52K annually Schedule: Must be available between 9:00am - 10:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm 6-month contract with possibility of extension#workfromhome #remote #insurance #coordinator #manager #customerservice AdvantagesHere are the benefits of working as a bilingual case coordinator in the insurance field:- Working with a leading company;- Full-time employment with the possibility of tenure;- Working from home;- ResponsibilitiesAs an insurance case coordinator, you will be responsible for:- Responding to calls and emails from insurance brokers in a timely and attentive manner;- Follow up, explain system operation, pricing, underwriting decision status and new business, while updating files;- Follow up on incomplete cases to prevent commissions from being charged to brokers- Provide exceptional customer service;- Perform all daily tasks and participate in other activities as assigned by the team leaders.QualificationsTo be successful in this role as a insurance case coordinator, you must have the following skills and experience:- A minimum of 3 years of relevant experience in the customer service field; insurance or call center - Effective and professional written communication- Concentration, attention to detail and thoroughness in the execution of tasks- A great ability to listen and a certain sense of diplomacy- A proactive mindset and teamwork - An asset: knowledge of individual insurance products, in particular life insurance, critical illness insurance and disability insurance - Knowledge of UNDERWRITING, REINSURANCE and PARAMEDICAL business processes is an asset- Fluency level English is required and speaking French is an asset.SummarySalary: 50 K - 52K annually Schedule: Must be available between 7:00am - 10:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm6-month contract with possibility of extension Are you interested in the position? Send us your CV directly with the subject"Case Coordinator - Insurance"We look forward to discussing this opportunity with you,Jessica Jesiica.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Urgent hiring for Remote Case Coordinator who has experience in Insurance and has great communication skills !!!Fluency level English is required and speaking French is an asset.As Remote Insurance case coordinator, you will be able to answer questions from brokers, ensure they have an outstanding level of service by providing assistance and information with confidence and accuracy.Salary: 50 K - 52K annually Schedule: Must be available between 9:00am - 10:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm 6-month contract with possibility of extension#workfromhome #remote #insurance #coordinator #manager #customerservice AdvantagesHere are the benefits of working as a bilingual case coordinator in the insurance field:- Working with a leading company;- Full-time employment with the possibility of tenure;- Working from home;- ResponsibilitiesAs an insurance case coordinator, you will be responsible for:- Responding to calls and emails from insurance brokers in a timely and attentive manner;- Follow up, explain system operation, pricing, underwriting decision status and new business, while updating files;- Follow up on incomplete cases to prevent commissions from being charged to brokers- Provide exceptional customer service;- Perform all daily tasks and participate in other activities as assigned by the team leaders.QualificationsTo be successful in this role as a insurance case coordinator, you must have the following skills and experience:- A minimum of 3 years of relevant experience in the customer service field; insurance or call center - Effective and professional written communication- Concentration, attention to detail and thoroughness in the execution of tasks- A great ability to listen and a certain sense of diplomacy- A proactive mindset and teamwork - An asset: knowledge of individual insurance products, in particular life insurance, critical illness insurance and disability insurance - Knowledge of UNDERWRITING, REINSURANCE and PARAMEDICAL business processes is an asset- Fluency level English is required and speaking French is an asset.SummarySalary: 50 K - 52K annually Schedule: Must be available between 7:00am - 10:00pm daytime Monday to Friday Work Location: Work from the comfort of your own home until it is safe to return to the officeTraining: Combination of training and observation periods, Monday to Friday, 9am to 5pm6-month contract with possibility of extension Are you interested in the position? Send us your CV directly with the subject"Case Coordinator - Insurance"We look forward to discussing this opportunity with you,Jessica Jesiica.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $45,000 - $45,300 per year
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of 45300$ - Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Customer Service Representative - Credit card''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of 45300$ - Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Customer Service Representative - Credit card''Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $40,000 - $42,000 per year
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre - Card Dispute Location: Work from homeHours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: February 9th Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 40K to 42K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to Montreal office for events) Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- BILINGUAL French + English - Available for the training (February 9th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Credit Card Dispute"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre - Card Dispute Location: Work from homeHours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: February 9th Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 40K to 42K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to Montreal office for events) Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- BILINGUAL French + English - Available for the training (February 9th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to amelie.laprise@randstad.ca and add the subject line: "Credit Card Dispute"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 20th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts January 20th , 2022Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hour + BonusAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of January 20th, 2022Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hour + BonusMedical and Dental benefits!Here's how you can apply:- Email your CV to Tina @ tina.aramouni@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 20th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts January 20th , 2022Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hour + BonusAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of January 20th, 2022Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hour + BonusMedical and Dental benefits!Here's how you can apply:- Email your CV to Tina @ tina.aramouni@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $21 - $24 per year
    Change of season change of career? Spring is coming and you feel it's time for some change ? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. Start date will be January 4th 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for quality of service- Ability to work in a high volume environment- Solution orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at gabriel.whiting@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Change of season change of career? Spring is coming and you feel it's time for some change ? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. Start date will be January 4th 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for quality of service- Ability to work in a high volume environment- Solution orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at gabriel.whiting@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $42 - $50 per year
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth, working remotely? *please note that this role will be work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th, working 100% remotely. *please note you can be anywhere in Canada for this role*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based 100% remotely- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":arshdeep.dhillon@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking to start a long career with many opportunities for growth, working remotely? *please note that this role will be work from home* Are you eager to learn new skills, enjoy fast-paced environments and are driven to excel and succeed? If so, great! We want to hear from you!We are currently looking for French bilingual customer service representatives to start with us January 6th, working 100% remotely. *please note you can be anywhere in Canada for this role*If you:-have experience in call center, hospitality, retail, customer service AND are French bilingual - we want to hear from you today!!As a customer service representative you will service existing accounts whilst developing and maintaining excellent customer relations and rapport via phone and email.Your main duties will be:- Provide excellent customer service- Handle all inbound inquiries via phone and email.- Input customer information both efficiently and accurately- Take initiative to suggest solutions and additional products & services- Constantly keep up to date on new products, procedures and policies- Deliver 100% customer satisfaction- Communicate effectively with other departments and teamsOur hours of operations are M-F between 7:30am to 4:00pm. Please note training hours are 8:30am to 5:00pmThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.Advantages- Competitive salary $42 - 52k depending on experience- Based 100% remotely- Work from home equipment provided (laptop/ computer/ headset)- Excellent opportunity for growth- Great compensation package (health benefits from day 1!)- Bonus opportunity based on quality of work- Work with an industry leader- Working in an exciting industry- Permanent, full time role- Excellent training program- Progressive & rewarding environment- Brand new modern office environment - Great working hours- January 6th start date Responsibilities- Fluently bilingual in French & English is a MUST have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverQualifications- Fluently bilingual in French & English is a must have- Excellent communication skills both written and verbal (English & French)- Ability to work in a fast paced environment- You are driven and ambitious- Excellent customer service skills- Knowledge around finance and mortgages is an asset- Great attention to detail- Must be able to start on the given start date- Strong computer skills with the ability to adapt to new technologies- Work well as part of a team and independently- Problem solverThe screening and interview process begins for this role right away. If all of the above sounds like the perfect fit for you then please send your resume to sophie.hickles@randstad.ca You can also apply directly to this ad.We appreciate all applications sent through however please note that only shortlisted candidates will be contacted.SummaryIf you are interested in this role, please do not hesitate to apply directly or email "French Bilingual Mortgage Role":arshdeep.dhillon@randstad.caThank you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Work From HomeHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: August 9th 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual CSR- Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service representativeStart date will be on August 9th 2021Pay Rate: $15.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home - remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $15.75/hour.Location: Work From HomeHours: Must be available to work rotational hours between Monday-Sunday, 9:00AM - 9:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: August 9th 2021Advantages- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home- Great work culture- Career progression opportunities- Equipment provided by the company- Several discounts used on various services- Employee benefit planResponsibilitiesAs a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.Responsibilities and duties:- Inbound call centre environment (work from home)- Provide exceptional customer service and first call resolution- Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessaryQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual CSR- Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward.SummaryBilingual customer service representativeStart date will be on August 9th 2021Pay Rate: $15.75 per hourHours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $21.53 per hour
    Hiring Bilingual Senior Customer Service Representative ! Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions?Are you fluent in ENGLISH and FRENCH ? Join our team and take part in providing the highest level of customer care for our clients. We are looking for a full-time Senior Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hour Start of employment: ASAP#workfromhome #customerservice #hiringnow #bilingual AdvantagesWhat we have to offer: - Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance -Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will: - Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner - Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions - Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table: - Minimum 3-5 years’ experience in customer service or call center environment - High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment - Excellent communication skills both in English and French - Ability to multitask and use several different applications simultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset) - Strong organizational skills and ability to establish priorities SummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"JessicaKarenFlorenceStephaniejessica.yelozbek@randstad.cakaren.leiton@randstad.caflorence.lefebvre@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Hiring Bilingual Senior Customer Service Representative ! Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions?Are you fluent in ENGLISH and FRENCH ? Join our team and take part in providing the highest level of customer care for our clients. We are looking for a full-time Senior Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hour Start of employment: ASAP#workfromhome #customerservice #hiringnow #bilingual AdvantagesWhat we have to offer: - Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance -Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will: - Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner - Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions - Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table: - Minimum 3-5 years’ experience in customer service or call center environment - High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment - Excellent communication skills both in English and French - Ability to multitask and use several different applications simultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset) - Strong organizational skills and ability to establish priorities SummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"JessicaKarenFlorenceStephaniejessica.yelozbek@randstad.cakaren.leiton@randstad.caflorence.lefebvre@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Sales Manager, the Sales Representative’s mission is to increase the company's revenues by implementing his or her group's business plan in terms of sales profitability, growth and account penetration for the region, market and portfolio under his or her responsibility. You stay abreast of changes in customer needs and market opportunities as you execute your sales initiatives and establish and manage the regional accounts action plan. You work closely with the Marketing and Sales teams to provide market intelligence, adjust the marketing strategy and update customer profiles and needs data. You also look for opportunities to develop existing and future accounts. Finally, you must build and maintain strong relationships with your customers to ensure excellent customer service and maximize profitability in your sector. Pourquoi travaillez chez Cascades Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe.Participation aux bénéfices;REER et assurances collectives avec grande participation de l'employeur;Programme d'achat d'équipement informatique personnel;Conciliation travail-famille (télétravail, horaire flexible);Programme d’aide aux employés (PAE);Centre de formation;Plan de gestion de carrière à long terme;Beaucoup d'autres avantages Cascades !Individual responsibilities Accountable Maintain and growing revenues for their accounts Support contract creation and negotiation for their accounts Approvide and follow up on account plan goals according to established guidelines Facilitate integration and ensuring coherent customer approach among Cascades SBUs Build and develop key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Responsible Validate customer quotation and pricing for all region/market accounts based on margin ranges Educate and train customers on products and solutions Manage contract creation and negotiation for regional accounts Provide detailed and accurate sales forecasting to team Develop and managing account plans for regional accounts according to given guidelines (i.e. revenues) Maintain excellent client relationships and ensuring customer satisfaction Use and update the CRM Manage mostly A and B customers. Experiences and strengths Customer focus Ability to identify customers' needs, issues, interests, competitive activities and potential for new products and services Ability to demonstrate products and solutions; actively involved in knowledge transfer on Cascades’ solutions within our Sales team and to customers Self-driven person Ability to effectively communicate and present solutions Superior knowledge of the market and customers/consumers Strong influencer and leadership skills Master of negotiation with strong networking abilities that stay on top of customers and market signals to secure opportunities Ability to develop a thorough understanding of Cascades' offering to identify and report cross-selling opportunities Ability to serve as the market expert within our organization Ability to actively participate, together with Account Managers, in key phases of the sales process with prospects Ability to promote a positive company image and develop long-term relationships with customers Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Sales Manager, the Sales Representative’s mission is to increase the company's revenues by implementing his or her group's business plan in terms of sales profitability, growth and account penetration for the region, market and portfolio under his or her responsibility. You stay abreast of changes in customer needs and market opportunities as you execute your sales initiatives and establish and manage the regional accounts action plan. You work closely with the Marketing and Sales teams to provide market intelligence, adjust the marketing strategy and update customer profiles and needs data. You also look for opportunities to develop existing and future accounts. Finally, you must build and maintain strong relationships with your customers to ensure excellent customer service and maximize profitability in your sector. Pourquoi travaillez chez Cascades Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe.Participation aux bénéfices;REER et assurances collectives avec grande participation de l'employeur;Programme d'achat d'équipement informatique personnel;Conciliation travail-famille (télétravail, horaire flexible);Programme d’aide aux employés (PAE);Centre de formation;Plan de gestion de carrière à long terme;Beaucoup d'autres avantages Cascades !Individual responsibilities Accountable Maintain and growing revenues for their accounts Support contract creation and negotiation for their accounts Approvide and follow up on account plan goals according to established guidelines Facilitate integration and ensuring coherent customer approach among Cascades SBUs Build and develop key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Responsible Validate customer quotation and pricing for all region/market accounts based on margin ranges Educate and train customers on products and solutions Manage contract creation and negotiation for regional accounts Provide detailed and accurate sales forecasting to team Develop and managing account plans for regional accounts according to given guidelines (i.e. revenues) Maintain excellent client relationships and ensuring customer satisfaction Use and update the CRM Manage mostly A and B customers. Experiences and strengths Customer focus Ability to identify customers' needs, issues, interests, competitive activities and potential for new products and services Ability to demonstrate products and solutions; actively involved in knowledge transfer on Cascades’ solutions within our Sales team and to customers Self-driven person Ability to effectively communicate and present solutions Superior knowledge of the market and customers/consumers Strong influencer and leadership skills Master of negotiation with strong networking abilities that stay on top of customers and market signals to secure opportunities Ability to develop a thorough understanding of Cascades' offering to identify and report cross-selling opportunities Ability to serve as the market expert within our organization Ability to actively participate, together with Account Managers, in key phases of the sales process with prospects Ability to promote a positive company image and develop long-term relationships with customers Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • Montréal, Québec
    • Permanent
    • $44,000 - $46,000 per year
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?Our client is currently looking for Credit Management Resolution Agent. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Credit Management Resolution Agent-Location: Work from home-Hours of Operation: business operates Monday - Friday: 8am-9pm and Saturday: 8am-4pm (EST)-Full time-Start Date: February 21st-Training: 9 weeks training, done remotely (7 week training program, plus 2 weeks onboarding)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs-World Class Training Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Offer and resolve client financial concerns-Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Credit Management Resolution Agent".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?Our client is currently looking for Credit Management Resolution Agent. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Credit Management Resolution Agent-Location: Work from home-Hours of Operation: business operates Monday - Friday: 8am-9pm and Saturday: 8am-4pm (EST)-Full time-Start Date: February 21st-Training: 9 weeks training, done remotely (7 week training program, plus 2 weeks onboarding)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs-World Class Training Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Offer and resolve client financial concerns-Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Credit Management Resolution Agent".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $44,000 per year
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: February 17th, 2022.Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: February 17th, 2022.Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home (must be located in Quebec)-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks world class training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus + incentive programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home (must be located in Quebec)-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks world class training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus + incentive programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $44,000 per year
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $16.00 per hour
    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8am to 10pm)Start date: January 12, 2022AdvantagesBenefits offered: -Permanent position (salary 16$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8am and 10pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8am to 10pm)Start date: January 12, 2022AdvantagesBenefits offered: -Permanent position (salary 16$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8am and 10pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $21.53 per hour
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients. We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hour Start of employment: ASAPAdvantagesWhat we have to offer: - Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance -Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will: - Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner - Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions - Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table: - Minimum 3-5 years’ experience in customer service or call center environment - High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment - Excellent communication skills both in English and French - Ability to multitask and use several different applications simultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset) - Strong organizational skills and ability to establish priorities SummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarenFlorenceJessicaStephaniekaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients. We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hour Start of employment: ASAPAdvantagesWhat we have to offer: - Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance -Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will: - Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner - Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions - Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table: - Minimum 3-5 years’ experience in customer service or call center environment - High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment - Excellent communication skills both in English and French - Ability to multitask and use several different applications simultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset) - Strong organizational skills and ability to establish priorities SummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAP Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarenFlorenceJessicaStephaniekaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.castephanie.bouasria@randstad.caIND21006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and do you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and do you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Remote Bilingual Credit Cards Agent Location: Work from homeHours of Operation:Monday to Friday 7:00 AM to MidnightSaturday-Sunday 7:00 AM to 10:00 PMScheduled for full-time hoursStart Date: March 7th, 2022 Training: 4-6 weeks, full time paid trainingAdvantages- Competitive pay 44K to 46K per year - Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to the Montreal office for events) Responsibilities- Deliver exceptional customer service that builds trust through expertise, providing responsive service and support.- Handle incoming calls in an informed, professional, and efficient manner- Maintain the confidentiality of customers and banking information.- Probe to understand customer needs and provide advice related to personal banking and credit card strategies in the best interests of the customer.- Analyzes issues and determines next steps; escalates as required- Identify and report suspicious patterns of activity that are suspected to be related to money laundering.Qualifications- Minimum of 2 years of customer service experience is required- Call center (contact center) or financial/bank experience is an asset- Strong problem solving and analytical abilities - Good keyboarding skills- BILINGUAL French + English - Available for the training (March 7th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to maxime.hilaire@randstad.ca and add the subject line: "Bilingual Credit Cards Agent"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Remote Bilingual Credit Cards Agent Location: Work from homeHours of Operation:Monday to Friday 7:00 AM to MidnightSaturday-Sunday 7:00 AM to 10:00 PMScheduled for full-time hoursStart Date: March 7th, 2022 Training: 4-6 weeks, full time paid trainingAdvantages- Competitive pay 44K to 46K per year - Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to the Montreal office for events) Responsibilities- Deliver exceptional customer service that builds trust through expertise, providing responsive service and support.- Handle incoming calls in an informed, professional, and efficient manner- Maintain the confidentiality of customers and banking information.- Probe to understand customer needs and provide advice related to personal banking and credit card strategies in the best interests of the customer.- Analyzes issues and determines next steps; escalates as required- Identify and report suspicious patterns of activity that are suspected to be related to money laundering.Qualifications- Minimum of 2 years of customer service experience is required- Call center (contact center) or financial/bank experience is an asset- Strong problem solving and analytical abilities - Good keyboarding skills- BILINGUAL French + English - Available for the training (March 7th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to maxime.hilaire@randstad.ca and add the subject line: "Bilingual Credit Cards Agent"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : January 24th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: January 24th, 2022Pay Rate: $$18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual ENGLISH and FRENCH? Are you available and eligible to work FULL TIME? If you answered yes to all these questions, then we are looking for you to join a dynamic team.This is permanent FULL TIME position working as a Bilingual ENGLISH and FRENCH Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $18.50/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : January 24th, 2022As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (ENGLISH and FRENCH)Start date: January 24th, 2022Pay Rate: $$18.50/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) MUST BE AVAILABLE TO WORK FULL TIME Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 22th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.- Are you interested in the banking world?- Are you fluent in both French and English?- Do you have relevant customer service, phone, and call center experience?- Are you a great communicator and a people person?Our client is currently looking for customer service representatives who will work in their advice centre. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. - Position: Customer Service Agent - Advice Centre- Location: Work from home- Hours of Operation: business operates Monday - Sunday, between the hours of 6 AM - midnight - Full time- Start Date: February 22th- Training: 9 weeks training, done remotely (6 weeks of theory + 3 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution - Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work- Bonus programs Responsibilities- Inbound calls- Engage with clients in a friendly, helpful, and empathetic manner- Provide banking services and information such as account balance, balance transfers, credit card inquiries/limit increases/applications, etc. - Educate, provide advice to clients, and ensure they are taken care of by the appropriate department if applicable.Qualifications- Relevant customer service experience (6 months min.)- Phone experience is an asset- Call center experience is an asset- BILINGUAL- Good computer and keyboarding skills- Being able to take a high volume of calls (60-80 calls a day per day)- Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Advice Centre".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $52,610 per year
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: 44K to 48K Benefits: full benefits as soon as Day 1Telecommuting and then located in Montreal at Metro Crémazie or Laval Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal -Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at amelie.laprise@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : January 16th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: January 16th, 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : January 16th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: January 16th, 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 8 am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and do you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply on this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and do you like solving problems?Our client is currently looking for customer service representatives who will work in their fraud department. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Customer Service Agent - Fraud -Location: Work from home-Hours of Operation: business operates Monday - Sunday, between the hours of 7 AM - midnight (overnight workers are welcome as well)-Full time-Start Date: February 14th-Training: 8 weeks training, done remotely (6 weeks of theory + 2 weeks on the phone)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Solve and prevent problems relating to fraud situations-Educate, provide advice to clients, and ensure their security needs are met-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-BILINGUAL-Good computer and keyboarding skills-Strong problem solving and analytical abilities-Being able to take a high number of calls (10-14/hour)-Great multitaskerSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to gabriel.whiting@randstad.ca and add the subject line: "Customer Service Agent - Fraud".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $40,500 - $42,500 per year
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre - Card Dispute Location: Work from homeHours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: February 9th Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 40K to 42K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to Montreal office for events) Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- BILINGUAL French + English - Available for the training (February 9th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to maxime.hilaire@randstad.ca and add the subject line: "Credit Card Dispute"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre - Card Dispute Location: Work from homeHours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursStart Date: February 9th Training: 3-5 weeks, full time paid trainingAdvantages- Competitive pay 40K to 42K per year - Permanent, full time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- 100% work from home, (you need to be able to go to Montreal office for events) Responsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- BILINGUAL French + English - Available for the training (February 9th 2022) SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to maxime.hilaire@randstad.ca and add the subject line: "Credit Card Dispute"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $52,610 per year
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: $52,610Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals? I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: Position: Insurance Customer Service AdvisorSalary: $52,610Benefits: full benefits as soon as Day 1Telecommuting and then located in Laval (Centropolis)Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval-Work from home in times of pandemic (working at the Laval branch afterward) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $48,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at maria.papachristos@randstad.ca with the subject ''Insurance Laval'' or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $44,000 - $46,000 per year
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to start the year off right with a stable job and a good salary? Are you ready to take the next step in your career? Do you have excellent communication skills in English? Do you have a passion for doing the right thing? Are you interested in the financial industry?If you answered "yes", this may be the opportunity you've been looking for. This is a full-time, permanent position with a leading financial institution.Position: Contact Centre Agent BILINGUAL Salary: 44K to 46K annually Work Location: Work from home 100% telecommutingHours of Operation:The company operates Monday through FridayBetween 2pm and 10pmScheduled for full time hoursStart Date: March 7, 2022Training: 3-5 weeks, full-time paid trainingAdvantages- Competitive salary between 44K and 46K annually - Permanent, full-time position- Well known and reputable financial company- Opportunities for career growth and advancement- Benefits and paid time off- 100% telecommuting (you must still be able to go to the office for events)Responsibilities-Share your product and campaign knowledge with customers through inbound and outbound calls.-Engage in meaningful conversations, where you will seek to develop a deep understanding of their financial needs.-Proactively contact clients to suggest new and existing financial services products that will help them achieve their financial goals.Qualifications- Be able to work Monday to Friday from 2:00 pm to 10:00 pm- A minimum of 2 years experience in customer service is required- Experience in a call center (contact center) or in the financial/banking sector is an asset- Strong problem solving and analytical skills- good keyboard skills- excellent communication skills in English with a positive and professional demeanor- BILINGUISM- Must be available for training starting March 7, 2022SummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply directly to this posting2. Apply on our website at www.randstad.ca or3. send your updated resume to sabrina.lessard@randstad.ca and add the subject line: "Investigative Agent, Credit CardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $40,000 - $42,000 per year
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?We are currently looking for Collections representatives in Quebec. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Collections Representative-Location: Work from home-Hours of Operation: business operates Monday - Friday: 8am-9pm and Saturday: 8am-4pm (EST)-Full time-Start Date: February 21st-Training: 9 weeks training, done remotely (7 week training program, plus 2 weeks onboarding)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs-World Class Training Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Offer and resolve client financial concerns-Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-Bilingual (English and French)-Good computer and keyboarding skills-Strong problem solving and analytical abilitiesSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Collections Representative".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you answer ''yes'' to the following questions, you HAVE to apply to this job opportunity.-Are you interested in the banking world?-Are you fluent in both French and English?-Do you have relevant customer service experience?-Are you a great communicator, and you like solving problems?We are currently looking for Collections representatives in Quebec. This is your chance to be part of a team that is at the heart of one of the largest financial institutions in Canada. -Position: Collections Representative-Location: Work from home-Hours of Operation: business operates Monday - Friday: 8am-9pm and Saturday: 8am-4pm (EST)-Full time-Start Date: February 21st-Training: 9 weeks training, done remotely (7 week training program, plus 2 weeks onboarding)Advantages- 40K to 42K per year depending on experience- Permanent, full time position- Well known and reputable financial institution -Development & career growth, advancement possibilities- 100% benefits and paid vacation- 100% remote work-Bonus programs-World Class Training Responsibilities- Inbound calls only (no emails, no e-chat)-Engage with clients in a friendly, helpful, and empathetic manner-Offer and resolve client financial concerns-Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions-Cultivate and maintain relationships with partners -Transfer calls to appropriate departments as necessaryQualifications-Relevant customer service experience-Phone experience is an asset-Bilingual (English and French)-Good computer and keyboarding skills-Strong problem solving and analytical abilitiesSummaryThis role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following one of the following options:1. Apply directly to this posting;2. Apply on our website at www.randstad.ca;3. Send your current up-to-date resume to tina.aramouni@randstad.ca and add the subject line: "Collections Representative".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
60 of 69 jobs seen

Thank you for subscribing to your personalised job alerts.

It looks like you want to switch your language. This will reset your filters on your current job search.