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    • Montréal, Québec
    • Permanent
    Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • St-Bruno, Québec
    • Permanent
    Description longue  Our beautiful Cascades family is growing: the sales team of our Cascades Containerboard Group (CCG) division is currently looking for a Major Account Manager! At Cascades, we bring out the full potential of our employees. YouYou will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role. Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved! Why work at Cascades Work-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilitiesReporting to the key account manager of Sales, the Major Account Manager will oversee the major account backlog and coordinate the efforts of the sales teams for optimal delivery by supporting his/her team in the development of customer value propositions and providing integrated solutions based on business opportunities, customer needs and market context to achieve sales objectives. In addition, this role is responsible for building and maintaining relationships with as many key contacts/decision makers within the client organization as possible and strengthening a sustainable strategic partnership. The Major Account Manager maximizes sales growth by closely monitoring the development and performance of major accounts, providing input and guidance on operating plans and tactics. Finally, this role works closely with the Marketing function to develop in-depth industry knowledge (growth, trends, customers, competitive positioning) and to provide input into the calibration of major account rankings. Establish pricing strategyValidate quotes and pricing for major accounts based on margin rangesSupport customer acquisition and retentionSupport the creation and negotiation of contracts for major accountsApprove and monitor account plan objectives for major accounts according to established guidelinesFacilitate integration and ensure a consistent approach to customers across Cascades SBUsProvide detailed and accurate sales forecast to the teamEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Talent - recruit/engage, coach and develop key resources to meet goals and establish succession plans/maintain and improve terms of employment to maximize engagementManages primarily Diamond and Gold clients                                                This position requires travel between Canada and the USYour background and strengthsSpeaking the truth and having a good heart are pillars of Cascades. We hope to find these values in our future Stuntmen and Stuntwomen!As a Major Account Manager, you will be able to showcase your qualities and skills, including A DEC or BAC in administration or other relevant trainingAt least 5 years of experience in a similar roleMaster the office suite and C4C Be bilingualStrong leadership, excellent communication and customer relationship skills and good judgmentA thorough understanding of Cascades products and services across the organizationAbility to lead cross-functional teams to work collaboratively and effectively in a matrixed environmentAbility to approach an account from all anglesAbility to think strategically and correlate data to client/Cascade contextAbility to work with all levels of management, including the executive level#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    Description longue  Our beautiful Cascades family is growing: the sales team of our Cascades Containerboard Group (CCG) division is currently looking for a Major Account Manager! At Cascades, we bring out the full potential of our employees. YouYou will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role. Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved! Why work at Cascades Work-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilitiesReporting to the key account manager of Sales, the Major Account Manager will oversee the major account backlog and coordinate the efforts of the sales teams for optimal delivery by supporting his/her team in the development of customer value propositions and providing integrated solutions based on business opportunities, customer needs and market context to achieve sales objectives. In addition, this role is responsible for building and maintaining relationships with as many key contacts/decision makers within the client organization as possible and strengthening a sustainable strategic partnership. The Major Account Manager maximizes sales growth by closely monitoring the development and performance of major accounts, providing input and guidance on operating plans and tactics. Finally, this role works closely with the Marketing function to develop in-depth industry knowledge (growth, trends, customers, competitive positioning) and to provide input into the calibration of major account rankings. Establish pricing strategyValidate quotes and pricing for major accounts based on margin rangesSupport customer acquisition and retentionSupport the creation and negotiation of contracts for major accountsApprove and monitor account plan objectives for major accounts according to established guidelinesFacilitate integration and ensure a consistent approach to customers across Cascades SBUsProvide detailed and accurate sales forecast to the teamEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Talent - recruit/engage, coach and develop key resources to meet goals and establish succession plans/maintain and improve terms of employment to maximize engagementManages primarily Diamond and Gold clients                                                This position requires travel between Canada and the USYour background and strengthsSpeaking the truth and having a good heart are pillars of Cascades. We hope to find these values in our future Stuntmen and Stuntwomen!As a Major Account Manager, you will be able to showcase your qualities and skills, including A DEC or BAC in administration or other relevant trainingAt least 5 years of experience in a similar roleMaster the office suite and C4C Be bilingualStrong leadership, excellent communication and customer relationship skills and good judgmentA thorough understanding of Cascades products and services across the organizationAbility to lead cross-functional teams to work collaboratively and effectively in a matrixed environmentAbility to approach an account from all anglesAbility to think strategically and correlate data to client/Cascade contextAbility to work with all levels of management, including the executive level#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    • Montréal-Est, Québec
    • Permanent
    Do you want a new challenge and have you always wanted to work in customer service? Are you comfortable communicating in English and French, have good drive and want to work in a stimulating environment?A Quebec leader in the furniture and appliance industry is currently looking for a customer service agent to join its dynamic team!Position: Sales and customer service agent BILINGUALSalary : 17.34$/HrsWorkplace : Montreal EastSchedule :Monday to Friday (35h/week) from 9am to 5pm Start date : July 11, 2022Training : 3 weeks in person, then according to the learning level of the agent telecommuting with 1 day per week mandatory in the office AdvantagesThis position offers:- Permanent employment, Monday through Friday 9am to 5pm (35 hrs/week)- On-site training then hybrid - Annual salary increase- Group insurance including a tele-medicine service, employee assistance program, pension plan, employee price, - free parking- TrainingResponsibilitiesDuties of this position:- Answer customers by phone and email - Inform customers about guarantees, services and products- Ensure customer retention- Follow-up with suppliers - Follow-up on deliveries QualificationsQualifications required for this position:- Customer service experience 1-2 years - Computer proficiency - Focus on quality and customer satisfaction- Excellent communication skills- Bilingual (able to communicate fluently in English)- Be able to travel to Montreal EastSummaryHow to apply:This position will not be available for long! Interviews will be held shortly.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to amelie.laprise@randstad.ca and add the subject line: "Agent Montreal East".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you want a new challenge and have you always wanted to work in customer service? Are you comfortable communicating in English and French, have good drive and want to work in a stimulating environment?A Quebec leader in the furniture and appliance industry is currently looking for a customer service agent to join its dynamic team!Position: Sales and customer service agent BILINGUALSalary : 17.34$/HrsWorkplace : Montreal EastSchedule :Monday to Friday (35h/week) from 9am to 5pm Start date : July 11, 2022Training : 3 weeks in person, then according to the learning level of the agent telecommuting with 1 day per week mandatory in the office AdvantagesThis position offers:- Permanent employment, Monday through Friday 9am to 5pm (35 hrs/week)- On-site training then hybrid - Annual salary increase- Group insurance including a tele-medicine service, employee assistance program, pension plan, employee price, - free parking- TrainingResponsibilitiesDuties of this position:- Answer customers by phone and email - Inform customers about guarantees, services and products- Ensure customer retention- Follow-up with suppliers - Follow-up on deliveries QualificationsQualifications required for this position:- Customer service experience 1-2 years - Computer proficiency - Focus on quality and customer satisfaction- Excellent communication skills- Bilingual (able to communicate fluently in English)- Be able to travel to Montreal EastSummaryHow to apply:This position will not be available for long! Interviews will be held shortly.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to amelie.laprise@randstad.ca and add the subject line: "Agent Montreal East".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Laval, Québec
    • Contract
    • $18.00 per hour
    Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: Shifts between 7am-9pm & Saturday from 8am-5pm (5 days/ 7.5 hours Weekly )Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27 , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnow #urgenthiring #lavaljobsAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: Shifts between 7am-9pm & Saturday from 8am-5pm (5 days/ 7.5 hours Weekly )Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27 , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnow #urgenthiring #lavaljobsAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Contract
    Are you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term mandate with possibility of permanenceStart date: ASAPAdvantagesThe advantages of being a bilingual customer service representatives are: - Possibility of permanence- Work in a very warm environment with a dedicated team- Free parking on street- Be part of a team of 5 wonderful women, in a safe environment- Paid training- Schedule stabilityResponsibilitiesThe responsibilities of this position as bilingual customer service representative are: - Handle calls, emails from customers and consultants- Offer exemplary customer service skills- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Facilitate customer experience with their inquiriesQualificationsThe qualifications of being a bilingual customer service representative:- Fluent level of French and English (Spanish is a plus)- 1 year experience in customer service environment- Irreproachable communication skills, verbal and written- Working knowledge of Microsoft tools- Strong communication skills- Advanced multi-tasking skills- A dynamic and optimistic energySummaryAre you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term madate with possibility of permanenceStart date: ASAPDo you recognize yourself or know anybody that fits the position qualifications and loves the jewelry retail industry! Email us directly with the subject "Customer Service Representative - Jewelry"Stephanie Bouasria: stephanie.bouasria@randstad.caKarel Tarabay: karel.tarabay@randstad.caJessica Yel Ozbek: jessical.yelozbek@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term mandate with possibility of permanenceStart date: ASAPAdvantagesThe advantages of being a bilingual customer service representatives are: - Possibility of permanence- Work in a very warm environment with a dedicated team- Free parking on street- Be part of a team of 5 wonderful women, in a safe environment- Paid training- Schedule stabilityResponsibilitiesThe responsibilities of this position as bilingual customer service representative are: - Handle calls, emails from customers and consultants- Offer exemplary customer service skills- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Facilitate customer experience with their inquiriesQualificationsThe qualifications of being a bilingual customer service representative:- Fluent level of French and English (Spanish is a plus)- 1 year experience in customer service environment- Irreproachable communication skills, verbal and written- Working knowledge of Microsoft tools- Strong communication skills- Advanced multi-tasking skills- A dynamic and optimistic energySummaryAre you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term madate with possibility of permanenceStart date: ASAPDo you recognize yourself or know anybody that fits the position qualifications and loves the jewelry retail industry! Email us directly with the subject "Customer Service Representative - Jewelry"Stephanie Bouasria: stephanie.bouasria@randstad.caKarel Tarabay: karel.tarabay@randstad.caJessica Yel Ozbek: jessical.yelozbek@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $19.00 per hour
    Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industryl, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possibleAdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at florence.lefebvre@randstad.ca karel.tarabay@randstad.ca jessica.yelozbek@randstad.ca and stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industryl, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possibleAdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at florence.lefebvre@randstad.ca karel.tarabay@randstad.ca jessica.yelozbek@randstad.ca and stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    • $48,000 - $60,000 per year
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Must be in close proximity to Montreal or surrounding areas.Hours of operation:Monday - Friday, 8am to 8pmStart date : August 2nd 2022Advantages- Competitive salary starting at $48,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to cedric.lepine@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Must be in close proximity to Montreal or surrounding areas.Hours of operation:Monday - Friday, 8am to 8pmStart date : August 2nd 2022Advantages- Competitive salary starting at $48,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to cedric.lepine@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Dorval, Québec
    • Contract
    Do you like helping others and have an interest in logistics and transportation? We are currently looking for a Bilingual Customer Service Representative in the logistics field for a long term contract with a possibility of permanency. As a customer service representative, you will be responsible for handling customer inquiries, following up with customers, and tracking shipments. Bilingual Customer service representative in the logistics fieldFluency level English and French required !Schedule: Monday-Friday 9AM-6PM3 weeks mandatory training in office in Dorval ! ( ONSITE TRAINING )Salary $20.50 /hr Long term contract with possibility of permanency Work from home job opportunity (REMOTE WORK )Start date: July 4th 2022#remotework #applynow #urgenthiring #ordersdesk #customerservicejobs #remotejobs #montrealjobs #dorvaljobs #fulltime #lojisticsjobs #bilingualjobs AdvantagesWhat we offer as an Account Manager and Customer Service Representative :- Possibility of permanency with social advantages- Company Group Activities- Full benefits (RRSP, Dental, Medical) (after contract to hire)- Work from the comfort of your home- Electronic devices are furnished by the company- Be a part in a team of motivated and energetic members- Salary revision after 1 year- Long term contract with possibility of permanency ResponsibilitiesAs a bilingual customer service representative in the logistics field, you will:- Do the tracking of the client’s packages and schedule pickup- Answer phone calls about the problems clients may have with their packages- Answer emails of clients having problems with their packages- Provide an impeccable customer service at all time- Create labels if needed for tracking purposes- Search for lost packages- Other related tasksQualificationsWhat you bring to the table:- Impeccable customer service- Bilingual (English and French), Irreproachable oral and written communication- Effective listening and empathy- Experience in problem-solving- Ability to work under pressure- Autonomous, resourcefulSummaryBilingual Customer service representative in the logistics fieldSchedule: Monday-Friday 9AM-6PM3 weeks mandatory training in office in DorvalSalary $20.50 /hr Start date: July 4th 2022Long term contract with possibility of permanency Work from home job opportunityIf you are interested in the Bilingual Customer Service Representative in the logistics field, apply online or contact us at stephanie.bouasria@randstad.ca, florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca, karel.tarabay@randstad.ca Furthermore, if you know people who could be interested in similar positions, do not hesitate to send them our contact details. It will be a pleasure to talk to them!!Thanks for your interest in the position of Bilingual Customer Service Representative in the logistics field. We will review your resume shortly.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you like helping others and have an interest in logistics and transportation? We are currently looking for a Bilingual Customer Service Representative in the logistics field for a long term contract with a possibility of permanency. As a customer service representative, you will be responsible for handling customer inquiries, following up with customers, and tracking shipments. Bilingual Customer service representative in the logistics fieldFluency level English and French required !Schedule: Monday-Friday 9AM-6PM3 weeks mandatory training in office in Dorval ! ( ONSITE TRAINING )Salary $20.50 /hr Long term contract with possibility of permanency Work from home job opportunity (REMOTE WORK )Start date: July 4th 2022#remotework #applynow #urgenthiring #ordersdesk #customerservicejobs #remotejobs #montrealjobs #dorvaljobs #fulltime #lojisticsjobs #bilingualjobs AdvantagesWhat we offer as an Account Manager and Customer Service Representative :- Possibility of permanency with social advantages- Company Group Activities- Full benefits (RRSP, Dental, Medical) (after contract to hire)- Work from the comfort of your home- Electronic devices are furnished by the company- Be a part in a team of motivated and energetic members- Salary revision after 1 year- Long term contract with possibility of permanency ResponsibilitiesAs a bilingual customer service representative in the logistics field, you will:- Do the tracking of the client’s packages and schedule pickup- Answer phone calls about the problems clients may have with their packages- Answer emails of clients having problems with their packages- Provide an impeccable customer service at all time- Create labels if needed for tracking purposes- Search for lost packages- Other related tasksQualificationsWhat you bring to the table:- Impeccable customer service- Bilingual (English and French), Irreproachable oral and written communication- Effective listening and empathy- Experience in problem-solving- Ability to work under pressure- Autonomous, resourcefulSummaryBilingual Customer service representative in the logistics fieldSchedule: Monday-Friday 9AM-6PM3 weeks mandatory training in office in DorvalSalary $20.50 /hr Start date: July 4th 2022Long term contract with possibility of permanency Work from home job opportunityIf you are interested in the Bilingual Customer Service Representative in the logistics field, apply online or contact us at stephanie.bouasria@randstad.ca, florence.lefebvre@randstad.ca, jessica.yelozbek@randstad.ca, karel.tarabay@randstad.ca Furthermore, if you know people who could be interested in similar positions, do not hesitate to send them our contact details. It will be a pleasure to talk to them!!Thanks for your interest in the position of Bilingual Customer Service Representative in the logistics field. We will review your resume shortly.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $16.00 per hour
    Do you want to gain experience in the labor market? Would you like to work in a dynamic environment and in the heart of downtown? Are you ready to start a job as quickly as possible? We have the opportunity for you!A data collection firm is currently looking for 3 survey agents to contact people with the aim of obtaining quantitative information about the satisfaction of the services provided. Monday to Friday: 6h30pm. to 11h30pm , possibility also to work on Saturday Part-time position 2 weeks of contract - possibility of extensionwork from home Advantages-Stable schedule -Located downtown (near McGill)-Beautiful working atmosphere- Work-life balance-Quick hireResponsibilities- Contact pre-qualified people to complete telephone surveys to validate citizens' satisfaction with the services provided by their municipality. - Automated calls to have great conversations and gather as much information as possible - Be courteous to the people you contact and provide excellent customer service.Qualifications-Experience in customer service (an asset)-Basic computer skills-Billinguism (an asset)- High school diploma or equivalent- Ability to keep confidentiality at workSummaryAre you the right candidate for this role? Do you want to work for a large company? Send us your updated resume with the subject line "English speaker survey agent" :Jessica Yel Ozbek: jessica.yelozbek@randstad.caKarel Tabatay: karel.tarabay@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you want to gain experience in the labor market? Would you like to work in a dynamic environment and in the heart of downtown? Are you ready to start a job as quickly as possible? We have the opportunity for you!A data collection firm is currently looking for 3 survey agents to contact people with the aim of obtaining quantitative information about the satisfaction of the services provided. Monday to Friday: 6h30pm. to 11h30pm , possibility also to work on Saturday Part-time position 2 weeks of contract - possibility of extensionwork from home Advantages-Stable schedule -Located downtown (near McGill)-Beautiful working atmosphere- Work-life balance-Quick hireResponsibilities- Contact pre-qualified people to complete telephone surveys to validate citizens' satisfaction with the services provided by their municipality. - Automated calls to have great conversations and gather as much information as possible - Be courteous to the people you contact and provide excellent customer service.Qualifications-Experience in customer service (an asset)-Basic computer skills-Billinguism (an asset)- High school diploma or equivalent- Ability to keep confidentiality at workSummaryAre you the right candidate for this role? Do you want to work for a large company? Send us your updated resume with the subject line "English speaker survey agent" :Jessica Yel Ozbek: jessica.yelozbek@randstad.caKarel Tabatay: karel.tarabay@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $48,000 - $55,000 per year
    Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $50000.00 - $51000.00 per hour
    Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)OR3/2 schedule ( 3 evening shifts/ 2 jours shifts) with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training ( Including 1 month AMF training ) and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)OR3/2 schedule ( 3 evening shifts/ 2 jours shifts) with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training ( Including 1 month AMF training ) and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for full-time or part-time work? You are bilingual? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part-time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8 am to 11 pm)AdvantagesBenefits offered: -Permanent position (salary 17$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -Assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -Create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for full-time or part-time work? You are bilingual? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part-time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8 am to 11 pm)AdvantagesBenefits offered: -Permanent position (salary 17$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -Assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -Create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Québec, Québec
    • Permanent
    • $20.00 per hour
    Are you looking for new challenges in a dynamic and constantly changing environment in Quebec City? Do you want to work in an inviting and friendly environment? Your search is over because we have the perfect job for you. We are looking for a technical support agent. Don't hesitate to submit your application to the following address: cedric.lepine@randstad.caAdvantagesA package of benefits are available to you such as:-A salary of 20/H at entry-Drug insurance-5 sick days/year-200/year for sports-300/3 years for glasses-Team activities + contests (someone won an all inclusive trip last year)-2 weeks of vacation + vacations-Summer schedule from July to September-Weekday schedule from 8am-5pmResponsibilitiesAs a technical support agent you will be required to :- Perform technical support (first line) for the various web services.- Act as a customer service representative.- Provide support for pre-tenancy investigations including credit investigations, employment references, rental references, civil, criminal and Régie du logement dockets during the tenancy period.- Work a 40 hour week and be prepared to work overtime during peak season.QualificationsWe are also looking for:- Experience in technical support or have a relevant academic background.- A 100% Bilingual candidate (EN-FR)SummaryCompetitive working conditions (Benefits, salary: -20$|HourWe are looking for a candidate with experience in technical support or any relevant training- 40 hours of work per week with the possibility of overtime during the high season.- Possibility to work from St-Jerome, Quebec or MontrealIf you are interested in this opportunity, do not hesitate to contact us for more information: cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for new challenges in a dynamic and constantly changing environment in Quebec City? Do you want to work in an inviting and friendly environment? Your search is over because we have the perfect job for you. We are looking for a technical support agent. Don't hesitate to submit your application to the following address: cedric.lepine@randstad.caAdvantagesA package of benefits are available to you such as:-A salary of 20/H at entry-Drug insurance-5 sick days/year-200/year for sports-300/3 years for glasses-Team activities + contests (someone won an all inclusive trip last year)-2 weeks of vacation + vacations-Summer schedule from July to September-Weekday schedule from 8am-5pmResponsibilitiesAs a technical support agent you will be required to :- Perform technical support (first line) for the various web services.- Act as a customer service representative.- Provide support for pre-tenancy investigations including credit investigations, employment references, rental references, civil, criminal and Régie du logement dockets during the tenancy period.- Work a 40 hour week and be prepared to work overtime during peak season.QualificationsWe are also looking for:- Experience in technical support or have a relevant academic background.- A 100% Bilingual candidate (EN-FR)SummaryCompetitive working conditions (Benefits, salary: -20$|HourWe are looking for a candidate with experience in technical support or any relevant training- 40 hours of work per week with the possibility of overtime during the high season.- Possibility to work from St-Jerome, Quebec or MontrealIf you are interested in this opportunity, do not hesitate to contact us for more information: cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Vaudreuil, Québec
    • Permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
    • Montréal, Québec
    • Contract
    • $21.53 per hour
    Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $15.61 per hour
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JULY 19-20-21-22 ) You need to be fully available for the training - START DATE : July 19th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #CANADAJOBS #parttimejobs #parttime #ontariojobs #winnipegjobs #manitobajobsAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JULY 19TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JULY 19-20-21-22 ) You need to be fully available for the training - START DATE : July 19th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #CANADAJOBS #parttimejobs #parttime #ontariojobs #winnipegjobs #manitobajobsAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JULY 19TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Boucherville, Québec
    • Permanent
    • $50,000 - $55,000 per year
    Our client is a leader in the food distribution industry in several sectors, such as restaurants. They have been named one of Canada's top employers for 2019 by Forbes and are currently looking for Inside Sales Representatives to join their great team!Salary: $50,000 to $55,000/year depending on experience + 20% annual bonus distributed monthlyWhere: 100% telecommutingTerritories covered: Montreal or North ShoreSchedule: Monday to Friday from 8:00 am to 4:30 pmAdvantages-Competitive salary and bonus-100% telecommuting-Very good insurance plan after 3 months + RRSP contribution-3 weeks paid vacation per year-Discounts on company stock purchases-Discount on foodResponsibilitiesManage an effective mix of order management channels including phone, email and e-commerce (at least 50% for the latter) of all customer order management-Grow customer base by offering quality products and good assortment-Use of customer relationship management software and lead management, as well as internal communication and measurement tools-Develop a portfolio of accounts and retain customer accounts to profitably grow sales within assigned territory-Resolve customer issues to ensure a positive experience-Stay abreast of market conditions, product innovations, competitive products and salesAssess customer business needs and analyze market trends to develop customer-focused products and solutionsQualifications-Experience in sales or equivalent in the restaurant industry, an asset-Experience in customer service-High school diploma-Bilingual-Excellent verbal and written communication skills and interpersonal skills-Ability to manage multiple priorities-Problem solving skills-Be autonomous and responsibleSummaryIf you are interested in this position, you can apply here directly or send us your updated CV at gabriel.whiting@randstad.caWe look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client is a leader in the food distribution industry in several sectors, such as restaurants. They have been named one of Canada's top employers for 2019 by Forbes and are currently looking for Inside Sales Representatives to join their great team!Salary: $50,000 to $55,000/year depending on experience + 20% annual bonus distributed monthlyWhere: 100% telecommutingTerritories covered: Montreal or North ShoreSchedule: Monday to Friday from 8:00 am to 4:30 pmAdvantages-Competitive salary and bonus-100% telecommuting-Very good insurance plan after 3 months + RRSP contribution-3 weeks paid vacation per year-Discounts on company stock purchases-Discount on foodResponsibilitiesManage an effective mix of order management channels including phone, email and e-commerce (at least 50% for the latter) of all customer order management-Grow customer base by offering quality products and good assortment-Use of customer relationship management software and lead management, as well as internal communication and measurement tools-Develop a portfolio of accounts and retain customer accounts to profitably grow sales within assigned territory-Resolve customer issues to ensure a positive experience-Stay abreast of market conditions, product innovations, competitive products and salesAssess customer business needs and analyze market trends to develop customer-focused products and solutionsQualifications-Experience in sales or equivalent in the restaurant industry, an asset-Experience in customer service-High school diploma-Bilingual-Excellent verbal and written communication skills and interpersonal skills-Ability to manage multiple priorities-Problem solving skills-Be autonomous and responsibleSummaryIf you are interested in this position, you can apply here directly or send us your updated CV at gabriel.whiting@randstad.caWe look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Gatineau, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representatives for a company in the Financial industry !Do you want to pursue a career in a call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you available full-time? Do you enjoy working from the comfort of your Home? If you answered "yes" to the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Permanent and full time opportunity starting as of July 11th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts July 11th , 2022Hours of Operation:Monday - Sunday 24/7 (rotational shifts - 8 hours a day, 5 days a week)Pay rate:$19/hour Advantages- Full time, permanent and work from home opportunity- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience in financial industry- Full range of benefits- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from customers about credit card inquiries, transactions, account maintenance and online support. - Provide information about account balance, due dates, credit limits etc.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of July 11th , 2022Monday - Sunday24/7 (rotational shifts - 8 hours a day, 5 days a week)$19/hour Medical and Dental benefits!Here's how you can apply:- Email your CV to Vira on my email - virangana.shah@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Randstad is Hiring Bilingual Customer Service Representatives for a company in the Financial industry !Do you want to pursue a career in a call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you available full-time? Do you enjoy working from the comfort of your Home? If you answered "yes" to the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Permanent and full time opportunity starting as of July 11th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts July 11th , 2022Hours of Operation:Monday - Sunday 24/7 (rotational shifts - 8 hours a day, 5 days a week)Pay rate:$19/hour Advantages- Full time, permanent and work from home opportunity- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience in financial industry- Full range of benefits- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from customers about credit card inquiries, transactions, account maintenance and online support. - Provide information about account balance, due dates, credit limits etc.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of July 11th , 2022Monday - Sunday24/7 (rotational shifts - 8 hours a day, 5 days a week)$19/hour Medical and Dental benefits!Here's how you can apply:- Email your CV to Vira on my email - virangana.shah@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Jean-sur-Richelieu, Québec
    • Permanent
    • $23.00 - $25.00 per hour
    Are you computer literate and ambitious by nature? You are passionate about customer service? We have the right mandate for you! We are looking for a customer service representative for a mandate of approximately 6 months. The company has a good reputation and works in the manufacturing field in Iberville. Position: Bilingual Customer Service RepresentativeDuration: 6 months with the possibility of a permanent positionLocation: IbervilleSalary: From 23$ to 25$ per hourSchedule: Monday to Friday / Flexible / 40h a weekTraining: 3 weeksThe training will be take place in person, in office, but the position will be hybrid afterwards. Two day in office MINIMUM, three days Work From home #montrealjobs #customerservice #ibervillejobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #jobopening #hiringnowAdvantagesThe advantages of being a bilingual customer service representative are:- Work within a large company- 40 hours per week, from Monday to Friday- Interesting salary- Free parking- Easy access to the companyResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond effectively to customer inquiries- Perform billing on orders- Provide information to customers with order related questions- Coordinate order status with various departments- Monitor order status and resolution of requests- Ensure a positive customer experience, providing regular updates and clarifications.QualificationsInterested in this position? See below the skills we are looking for:- Have a post-secondary degree.- Have at least 3 years of experience in customer service- Be perfectly bilingual (written and oral). English + French - Knowledge of Excel, Outlook, Salesforce.com and SAP is an asset.SummaryAre you the right candidate for this role? Do you want to work for a large company? Send us your updated resume with the subject line "Bilingual Customer Service Representative - Iberville" :Jessica Yel Ozbek: jessica.yelozbek@randstad.caKarel Tabatay: karel.tarabay@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caStephanie Bouasria: stephanie.bouasria@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you computer literate and ambitious by nature? You are passionate about customer service? We have the right mandate for you! We are looking for a customer service representative for a mandate of approximately 6 months. The company has a good reputation and works in the manufacturing field in Iberville. Position: Bilingual Customer Service RepresentativeDuration: 6 months with the possibility of a permanent positionLocation: IbervilleSalary: From 23$ to 25$ per hourSchedule: Monday to Friday / Flexible / 40h a weekTraining: 3 weeksThe training will be take place in person, in office, but the position will be hybrid afterwards. Two day in office MINIMUM, three days Work From home #montrealjobs #customerservice #ibervillejobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #jobopening #hiringnowAdvantagesThe advantages of being a bilingual customer service representative are:- Work within a large company- 40 hours per week, from Monday to Friday- Interesting salary- Free parking- Easy access to the companyResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond effectively to customer inquiries- Perform billing on orders- Provide information to customers with order related questions- Coordinate order status with various departments- Monitor order status and resolution of requests- Ensure a positive customer experience, providing regular updates and clarifications.QualificationsInterested in this position? See below the skills we are looking for:- Have a post-secondary degree.- Have at least 3 years of experience in customer service- Be perfectly bilingual (written and oral). English + French - Knowledge of Excel, Outlook, Salesforce.com and SAP is an asset.SummaryAre you the right candidate for this role? Do you want to work for a large company? Send us your updated resume with the subject line "Bilingual Customer Service Representative - Iberville" :Jessica Yel Ozbek: jessica.yelozbek@randstad.caKarel Tabatay: karel.tarabay@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caStephanie Bouasria: stephanie.bouasria@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Laval, Québec
    • Contract
    • $18.00 per hour
    Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: July 4th , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnowAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: July 4th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: July 4th , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnowAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: July 4th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Longueuil, Québec
    • Permanent
    • $50,000 - $55,000 per year
    Are you looking for a company that cares about its employees?Are you looking for a position on the South Shore?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Longueuil (south shore of Montreal)Salary: $50,000-$55,000Schedule: Monday to Friday from 8:00 am to 4:30 pm for a total of 37.5 hours/weekThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company specialized in the design and sale of outdoor furniture and structures on the South Shore of Montreal that benefits from a large distribution network in Canada (3 centers), USA (California and East Coast) and China.As a team leader, you will be part of a bilingual call center team that handles sales support for finished products and replacement parts sales (over 300,000 parts in stock).AdvantagesWhat this position offers:Permanent position- Paid vacation- RRSP program, contribution up to 4%.- Group insurance paid at 70% (including dental)- Parking included (free) and easy access by public transportation- Very dynamic and friendly work team- Company in full expansion and known in its sector of activity- Competitive salary- Daytime work schedule 08:00 - 16:30ResponsibilitiesResponsibilities as a Team Leader will be:- Assist service representatives in providing solutions to customers;- Develop and implement customer service policies and procedures;- Oversee the achievement and maintenance of agreed upon customer service levels and standards;- Review and track customer complaints;- Conduct call monitoring to ensure quality control;- Coordinate orders with product availability;- Follow up with warehouse for order processingQualificationsQualifications for this position:- Supervisory Experience;- Call center experience;- Thoroughness and organization;- Strong listening and communication skills;- Exceptional problem solving skills;- Excellent priority management and ability to work under pressure;- Sense of initiative and proactivity;- Bilingualism (English and French);- Excellent knowledge of Excel, advanced level (Formulas (ex.: SEARCHV), pivot tables, etc.);- Knowledge of Infor Visual, an assetSummaryIf you are interested in this position, you can apply here directly or send your updated CV to gabriel.whiting@randstad.caThank you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a company that cares about its employees?Are you looking for a position on the South Shore?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Longueuil (south shore of Montreal)Salary: $50,000-$55,000Schedule: Monday to Friday from 8:00 am to 4:30 pm for a total of 37.5 hours/weekThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company specialized in the design and sale of outdoor furniture and structures on the South Shore of Montreal that benefits from a large distribution network in Canada (3 centers), USA (California and East Coast) and China.As a team leader, you will be part of a bilingual call center team that handles sales support for finished products and replacement parts sales (over 300,000 parts in stock).AdvantagesWhat this position offers:Permanent position- Paid vacation- RRSP program, contribution up to 4%.- Group insurance paid at 70% (including dental)- Parking included (free) and easy access by public transportation- Very dynamic and friendly work team- Company in full expansion and known in its sector of activity- Competitive salary- Daytime work schedule 08:00 - 16:30ResponsibilitiesResponsibilities as a Team Leader will be:- Assist service representatives in providing solutions to customers;- Develop and implement customer service policies and procedures;- Oversee the achievement and maintenance of agreed upon customer service levels and standards;- Review and track customer complaints;- Conduct call monitoring to ensure quality control;- Coordinate orders with product availability;- Follow up with warehouse for order processingQualificationsQualifications for this position:- Supervisory Experience;- Call center experience;- Thoroughness and organization;- Strong listening and communication skills;- Exceptional problem solving skills;- Excellent priority management and ability to work under pressure;- Sense of initiative and proactivity;- Bilingualism (English and French);- Excellent knowledge of Excel, advanced level (Formulas (ex.: SEARCHV), pivot tables, etc.);- Knowledge of Infor Visual, an assetSummaryIf you are interested in this position, you can apply here directly or send your updated CV to gabriel.whiting@randstad.caThank you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • St-Bruno, Québec
    • Permanent
    Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
    Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
    • Montréal, Québec
    • Permanent
    • $19.00 - $21.00 per hour
    Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $20.50 per hour
    Are you looking for an exciting new opportunity to show off your customer service and negotiation skills? Do you enjoy helping people in a timely manner and find the best solutions for them? If yes, here’s the perfect opportunity for you!Our client in the international transport industry is seeking a motivated, dynamic candidate, who is passionate for the aviation industry and holds experience as a bilingual collection agent !!! The ideal collection agent B2B will provide outstanding service as well as a seamless and friendly experience to all customers.Bilingualism + Collection Experience are REQUIRED !!!! Salary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHYBRID WORK MODEL - 2 Days at home , 3 days in office close to Victoria Square - Montreal Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm #remotewotk #remotejob #fullltime #applynow #urgenthiring #outboundcalls #collection #collectionagent #customerservice #B2B #Sap #salesforce #workfromhome #randstad #montrealjobs #hybridwork #hybrid #urgenthiringAdvantagesWhy would you like to work as a collection agent B2B: -Professional environment-Work for an international company-working Hybrid Mode 2 days at home , 3 days in office -contract of 6 months with the possibility of extension or permanency -Schedule Monday to Friday - no weekends or overnight -A stimulating, supportive and inclusive work environmentResponsibilitiesWhat are the main responsibilities of the collection agent B2B working from home in Montreal looks like: -Collecting bills and other outstanding invoices from clients by way of Sales Forces cases, telephone collection and emails.-Build and manage relationship with international corporate clients -Ensure all customer action are covered and documented, validated, account details archived with accuracy and timely manner.- Solve problems, make agreements and find solutions-Making bank deposits and data entry -Escalate calls or emails to any unresolved customer issue’s in order to meet their requirements within the time scales QualificationsWhat are we looking for this role as a collection agent B2B? -corporate experience in a call center environment- Excellent analytical and problem-solving skills-Able to control interactions with customers using persuasion and influencing skills.-available to work business hours -Excellent customer service skills and high level of professionalism-Previous collections experience required -Good knowledge of English, French or any additional languages (Hindi, Spanish, Arabic, Mandarin) will be a definite plus-Experience with Salesforce or SAP, is an asset SummarySalary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionIndustry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm Are you interested in this position? Email us anytime at jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca karel.tarabay@randstad.ca Please quote job position “Collection Agent - B2B ” and in the email the languages you speak If you know anyone interested in customer service positions, please feel free to provide them with our contact information. We will be happy to help them!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you.Jessica, Karel, Florence, Stephanie, Karen Good to know you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for an exciting new opportunity to show off your customer service and negotiation skills? Do you enjoy helping people in a timely manner and find the best solutions for them? If yes, here’s the perfect opportunity for you!Our client in the international transport industry is seeking a motivated, dynamic candidate, who is passionate for the aviation industry and holds experience as a bilingual collection agent !!! The ideal collection agent B2B will provide outstanding service as well as a seamless and friendly experience to all customers.Bilingualism + Collection Experience are REQUIRED !!!! Salary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHYBRID WORK MODEL - 2 Days at home , 3 days in office close to Victoria Square - Montreal Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm #remotewotk #remotejob #fullltime #applynow #urgenthiring #outboundcalls #collection #collectionagent #customerservice #B2B #Sap #salesforce #workfromhome #randstad #montrealjobs #hybridwork #hybrid #urgenthiringAdvantagesWhy would you like to work as a collection agent B2B: -Professional environment-Work for an international company-working Hybrid Mode 2 days at home , 3 days in office -contract of 6 months with the possibility of extension or permanency -Schedule Monday to Friday - no weekends or overnight -A stimulating, supportive and inclusive work environmentResponsibilitiesWhat are the main responsibilities of the collection agent B2B working from home in Montreal looks like: -Collecting bills and other outstanding invoices from clients by way of Sales Forces cases, telephone collection and emails.-Build and manage relationship with international corporate clients -Ensure all customer action are covered and documented, validated, account details archived with accuracy and timely manner.- Solve problems, make agreements and find solutions-Making bank deposits and data entry -Escalate calls or emails to any unresolved customer issue’s in order to meet their requirements within the time scales QualificationsWhat are we looking for this role as a collection agent B2B? -corporate experience in a call center environment- Excellent analytical and problem-solving skills-Able to control interactions with customers using persuasion and influencing skills.-available to work business hours -Excellent customer service skills and high level of professionalism-Previous collections experience required -Good knowledge of English, French or any additional languages (Hindi, Spanish, Arabic, Mandarin) will be a definite plus-Experience with Salesforce or SAP, is an asset SummarySalary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionIndustry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm Are you interested in this position? Email us anytime at jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca karel.tarabay@randstad.ca Please quote job position “Collection Agent - B2B ” and in the email the languages you speak If you know anyone interested in customer service positions, please feel free to provide them with our contact information. We will be happy to help them!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you.Jessica, Karel, Florence, Stephanie, Karen Good to know you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Contract
    • $21.53 per hour
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Contract
    • $21.53 per hour
    Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a dynamic individual with a keen interest in customer service and data quality? We have the job for YOU. A high-end appliance company is looking for a bilingual customer service representative to join their team! Salary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteAdvantagesThis company offers this customer service representative several benefits:- A daytime schedule, Monday to Friday- The possibility of permancy- Work from the comfort of your own home- Be part of a motivated and collaborative team- Chance to grow in a company in expansion - Electronic equipment provided by the company- Competitive salary ResponsibilitiesThe workday of a bilingual customer service representative consists of: - Being the reference regarding Salesforce to be able to help the internal teams with their inquiries;- Answering incoming phone calls and emails;- Following up with clients;- Providing exceptional customer service;- Resolving customer issues or concerns while ensuring follow-up; - Proceeding with data entry.QualificationsAs a Customer Service Representative, you must: - Be bilingual (French and English)- Have at least 2 years experience in customer service, IT support and Data Entry- Be able solve problems quickly;- Have excellent communication skills, both written and oral - Experience with Salesforce CRM (an asset)SummarySalary: $21.53 per hourSchedule: Monday to Friday, 37.5 hours per week, 8AM to 5PM (or 8h30AM to 5h30PM)Contractual employment with possibility of permanence Start date: as soon as possibleWork location: 100% remoteIf you are interested in the position of Customer Service Representative, apply now!1) You can apply online2) Contact us by email at the following addresses: karel.tarabay@randstad.ca, florence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca, Jessica.yelozbek@randstad.ca and mention "customer service representative- Tech support".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Granby, Québec
    • Contract
    • $23.00 per hour
    Are you committed to providing excellent customer service? Are you a great listener and able to provide solutions quickly? We have the job for you! We are looking for a full-time customer service representative for a company specializing in the production of outdoor equipment. Bilingualism in FRENCH and ENGLISH required !***At least 2 years of experience in customer service OR call center with a fast pace is required !Salary: 23$ per hour Schedule: Monday to Friday, 8AM to 5PM (possibility of overtime during high season)Contract: 6 months with possibility of extension and permanenceLocation: Granby #granby #granbyjobs #customerservice #hiringnow #randstad #bilingualjobs #urgenthiring #bilingualjobs #montrealjobs AdvantagesThe benefits for the Bilingual Customer Service Agent position include: - Weekends off;- Start date as soon as possible; - Possibility of contract extension or permanency; - Opportunity to further develop knowledge and skills in customer service. ResponsibilitiesThe bilingual customer service agent will be responsible for: - Taking calls, emails and chats from customers with questions regarding their orders;- Follow up on orders and find solutions in case of problems with them; - Suggesting products or services according to customer needs; - Analyze situations and transfer them to the appropriate resource if necessary.QualificationsThe bilingual customer service agent must have the following qualifications - Have at least 1 year of experience in customer service OR call center with a fast pace; - Be bilingual (French and English); - Possess a DEC ideally;- Have good communication skills; - Be eager to learn;- Be comfortable with computers and technology; - Experience with Salesforce (an asset) SummarySalary: 23$ per hour Schedule: Monday to Friday, 8AM to 5PM (possibility of overtime during high season)Contract: 6 months with possibility of extension and permanenceLocation: Granby You recognize yourself or know someone who fits the qualifications of the position! Send us an email directly with the subject line "Customer Service Representative - Granby".JessicaJessica.YelOzbek@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you committed to providing excellent customer service? Are you a great listener and able to provide solutions quickly? We have the job for you! We are looking for a full-time customer service representative for a company specializing in the production of outdoor equipment. Bilingualism in FRENCH and ENGLISH required !***At least 2 years of experience in customer service OR call center with a fast pace is required !Salary: 23$ per hour Schedule: Monday to Friday, 8AM to 5PM (possibility of overtime during high season)Contract: 6 months with possibility of extension and permanenceLocation: Granby #granby #granbyjobs #customerservice #hiringnow #randstad #bilingualjobs #urgenthiring #bilingualjobs #montrealjobs AdvantagesThe benefits for the Bilingual Customer Service Agent position include: - Weekends off;- Start date as soon as possible; - Possibility of contract extension or permanency; - Opportunity to further develop knowledge and skills in customer service. ResponsibilitiesThe bilingual customer service agent will be responsible for: - Taking calls, emails and chats from customers with questions regarding their orders;- Follow up on orders and find solutions in case of problems with them; - Suggesting products or services according to customer needs; - Analyze situations and transfer them to the appropriate resource if necessary.QualificationsThe bilingual customer service agent must have the following qualifications - Have at least 1 year of experience in customer service OR call center with a fast pace; - Be bilingual (French and English); - Possess a DEC ideally;- Have good communication skills; - Be eager to learn;- Be comfortable with computers and technology; - Experience with Salesforce (an asset) SummarySalary: 23$ per hour Schedule: Monday to Friday, 8AM to 5PM (possibility of overtime during high season)Contract: 6 months with possibility of extension and permanenceLocation: Granby You recognize yourself or know someone who fits the qualifications of the position! Send us an email directly with the subject line "Customer Service Representative - Granby".JessicaJessica.YelOzbek@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal Nord, Québec
    • Permanent
    • $22.00 per hour
    Do you have a passion for customer service? Are you looking for an opportunity in the east end of the city of Montreal? Are you looking for a stable daytime schedule?Our client is one of the largest providers of equipment calibration, repair and maintenance services in the world, with locations in more than 20 countries.He is currently looking for a Customer Service Representative to join a dynamic and growing team.Advantages- Permanent position in Montreal-North- Salary of 22$/hour + monthly bonus- Full time day schedule 8:30am to 4:30pm Monday to Friday- Work remotely 2-3 days/week after completing the training (hybrid work)- Paid vacation - Insurance after 3 months (Dental Insurance, Disability, Complementary Illness, life)Responsibilities- Respond to customer calls and emails.- Follow up on customer requests.- Prepare quotes and orders.- Manage and update customer data, ensuring that information is entered.- Manage your client portfolio which will be assigned to you.- Assist customers and always offer them the best solution for each situation.- All other related tasks to ensure the proper functioning of the departmentQualifications- At least 2 years in customer service- Strong communication skills (bilingual French and English - written and spoken)- A very good knowledge of Microsoft office (Excel, Outlook, Word)- Ability to solve problems and versatility- Team spiritSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have a passion for customer service? Are you looking for an opportunity in the east end of the city of Montreal? Are you looking for a stable daytime schedule?Our client is one of the largest providers of equipment calibration, repair and maintenance services in the world, with locations in more than 20 countries.He is currently looking for a Customer Service Representative to join a dynamic and growing team.Advantages- Permanent position in Montreal-North- Salary of 22$/hour + monthly bonus- Full time day schedule 8:30am to 4:30pm Monday to Friday- Work remotely 2-3 days/week after completing the training (hybrid work)- Paid vacation - Insurance after 3 months (Dental Insurance, Disability, Complementary Illness, life)Responsibilities- Respond to customer calls and emails.- Follow up on customer requests.- Prepare quotes and orders.- Manage and update customer data, ensuring that information is entered.- Manage your client portfolio which will be assigned to you.- Assist customers and always offer them the best solution for each situation.- All other related tasks to ensure the proper functioning of the departmentQualifications- At least 2 years in customer service- Strong communication skills (bilingual French and English - written and spoken)- A very good knowledge of Microsoft office (Excel, Outlook, Word)- Ability to solve problems and versatility- Team spiritSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you ready to take your career to the next level ? Would you like to enter the financial industry ? Do you have excellent communication skills? Are you passionate about customer service and banking ? If you answered “yes”, then this is the opportunity you have been looking for! This is a permanent full-time position as a Collections Agent working with a top financial institution. Training: 3 weeks of full time paid on site trainingThe business operates Monday - Saturday between the hours of 8am - 8pm ( Monday - Friday) and 8 Am - 4pm Saturday. Schedule: 5 days a week full timeAdvantagesThe goal is a long lasting career, not just a paycheck. - Competitive salary of 44K + annual bonuses- Permanent full time position in a well known and reputable financial company- Great Benefits and Paid vacation- Career advancement and growth opportunities- Option to invest in company stocks- Transit accessible location in downtown MontrealResponsibilities- 90% Outbound calls and 10% inbound calls- Assist customers in maintaining their accounts during delinquencies- Provide recommendations on how to keep their account current- Problem solving skills to provide various payment options- Create pleasant experience for the clients with personalized approachQualifications- Customer service experience- Excellent communication skills in French and in English- Able to multitask through the system- Strong problem solving abilities- Emotional intelligence- Full time and flexible availability from Monday - SaturdaySummaryHow to Apply:This role will not be available for long! If you or someone you know is interested in this amazing opportunity, you can apply by 1 of the following options:1.Apply directly to this posting2. Send your current up to date resume to maxime.hilaire@randstad.ca with the subject: “Collections Agent - Montreal” Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take your career to the next level ? Would you like to enter the financial industry ? Do you have excellent communication skills? Are you passionate about customer service and banking ? If you answered “yes”, then this is the opportunity you have been looking for! This is a permanent full-time position as a Collections Agent working with a top financial institution. Training: 3 weeks of full time paid on site trainingThe business operates Monday - Saturday between the hours of 8am - 8pm ( Monday - Friday) and 8 Am - 4pm Saturday. Schedule: 5 days a week full timeAdvantagesThe goal is a long lasting career, not just a paycheck. - Competitive salary of 44K + annual bonuses- Permanent full time position in a well known and reputable financial company- Great Benefits and Paid vacation- Career advancement and growth opportunities- Option to invest in company stocks- Transit accessible location in downtown MontrealResponsibilities- 90% Outbound calls and 10% inbound calls- Assist customers in maintaining their accounts during delinquencies- Provide recommendations on how to keep their account current- Problem solving skills to provide various payment options- Create pleasant experience for the clients with personalized approachQualifications- Customer service experience- Excellent communication skills in French and in English- Able to multitask through the system- Strong problem solving abilities- Emotional intelligence- Full time and flexible availability from Monday - SaturdaySummaryHow to Apply:This role will not be available for long! If you or someone you know is interested in this amazing opportunity, you can apply by 1 of the following options:1.Apply directly to this posting2. Send your current up to date resume to maxime.hilaire@randstad.ca with the subject: “Collections Agent - Montreal” Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $50,000 - $51,000 per year
    Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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