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    • Candiac, Québec
    • Permanent
      Your challenge!Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why working at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Experiences and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
      Your challenge!Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why working at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Experiences and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
    • Brossard, Québec
    • Permanent
    • $42,000 - $45,000 per year
    Does customer service hold no secrets for you? Have you always been interested in the insurance industry?Our Dealer Services team is looking for a Customer Relations Specialist. In addition to building relationships with our customers and partners, you will be responsible for :Position: Dealer Services - Permanent Customer Relations SpecialistSchedule: Monday to Friday day shiftLocation: Telecommuting after training Training: Dix 30 in Brossard Advantages- Telecommuting during a pandemic- Have a permanent position from day one- Have a weekday schedule (9am to 5pm)- A complete range of very competitive benefits- Attractive salary (flexible depending on your experience)- Small customer service team, not a call center (family atmosphere and very good employee retention)- One of the most reputable insurance companies in CanadaResponsibilities- Respond to incoming calls regarding information related to the various products and types of registrations offered by the company- All information related to administrative policies and procedures applicable during the term of the contract;- Make outgoing calls to contact our clients and partners to support them in the processing of requests regarding the issuance and filing of contracts, withdrawals or transfers, as well as modifications to existing contracts;- Carry out contract cancellations, roadside assistance and dealer servicesQualifications- 3 to 5 years of relevant experience in customer service, insurance field an important asset- BILINGUALISM (spoken and written)- Ability to manage stress- Strong communication skills- Desire for a career and permanent opportunity- Respond to incoming calls regarding information related to the various products and types of registrations offered by the companySummaryAre you the right person for this insurance customer service position?Are you motivated and looking for stability and a long-term opportunity?This position is for you,You can apply online or send me your resume at amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Does customer service hold no secrets for you? Have you always been interested in the insurance industry?Our Dealer Services team is looking for a Customer Relations Specialist. In addition to building relationships with our customers and partners, you will be responsible for :Position: Dealer Services - Permanent Customer Relations SpecialistSchedule: Monday to Friday day shiftLocation: Telecommuting after training Training: Dix 30 in Brossard Advantages- Telecommuting during a pandemic- Have a permanent position from day one- Have a weekday schedule (9am to 5pm)- A complete range of very competitive benefits- Attractive salary (flexible depending on your experience)- Small customer service team, not a call center (family atmosphere and very good employee retention)- One of the most reputable insurance companies in CanadaResponsibilities- Respond to incoming calls regarding information related to the various products and types of registrations offered by the company- All information related to administrative policies and procedures applicable during the term of the contract;- Make outgoing calls to contact our clients and partners to support them in the processing of requests regarding the issuance and filing of contracts, withdrawals or transfers, as well as modifications to existing contracts;- Carry out contract cancellations, roadside assistance and dealer servicesQualifications- 3 to 5 years of relevant experience in customer service, insurance field an important asset- BILINGUALISM (spoken and written)- Ability to manage stress- Strong communication skills- Desire for a career and permanent opportunity- Respond to incoming calls regarding information related to the various products and types of registrations offered by the companySummaryAre you the right person for this insurance customer service position?Are you motivated and looking for stability and a long-term opportunity?This position is for you,You can apply online or send me your resume at amelie.laprise@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Brossard, Québec
    • Contract
    Do you love customer service? Are you looking for a new challenge that will allow you to grow in a Quebec company? Are you studying and looking for a job on the South Shore of Montreal?We are currently looking for a bilingual customer service representative for a company that owns several spas in Quebec.The position is located in Brossard and it is not teleworking.AdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummaryIf you are interested in this position, send us your application to the following email address: lea.murray@randstad.caLooking forward to seeing you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you love customer service? Are you looking for a new challenge that will allow you to grow in a Quebec company? Are you studying and looking for a job on the South Shore of Montreal?We are currently looking for a bilingual customer service representative for a company that owns several spas in Quebec.The position is located in Brossard and it is not teleworking.AdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummaryIf you are interested in this position, send us your application to the following email address: lea.murray@randstad.caLooking forward to seeing you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Brossard, Québec
    • Contract
    Are you interested in the personal wellness industry? Do you have experience as a customer service agent and looking for a new challenge? Contacts us! We do have a great opportunity to work in the South Shore of Montreal, in order to offer the best service of customers and handling Spa reservations.Salary: $15.50 per hourOpening Hours: Monday to Sunday , 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : BrossardAdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummarySalary: $15.50 per hourOpening Hours: Monday to Sunday, 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : Brossard Are you interested in the position? Send us your CV directly with the subject"wellness Customer service agent - Brossard"We look forward to discussing this opportunity with you,KarenFlorenceSefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in the personal wellness industry? Do you have experience as a customer service agent and looking for a new challenge? Contacts us! We do have a great opportunity to work in the South Shore of Montreal, in order to offer the best service of customers and handling Spa reservations.Salary: $15.50 per hourOpening Hours: Monday to Sunday , 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : BrossardAdvantagesWhat this position offers you:- Great possibility of advancement- Annual salary review- Preferential rate for all services offered- Flexible hours- Family and passionate atmosphere- Free parkingResponsibilitiesThe tasks carried out during your typical days:- Offer services or products that fully meet customer needs.- Handle incoming calls by providing customer service that exceeds expectations.- Make reservations in the computer system.- Create and process requests for gift certificates.- Process and write customer emails.- Perform various administrative tasks.QualificationsThe skills required for this position:- Experience in customer service (2 years minimum).- Perfectly bilingual both orally and in writing.- Good computer knowledge.- Organized and autonomous.- Ability to manage a high workload.SummarySalary: $15.50 per hourOpening Hours: Monday to Sunday, 8h30 a.m. to 9p.m. (full time - 37.5H per week or part-time 25h per week) 4 months of contract, possibility of extension Location : Brossard Are you interested in the position? Send us your CV directly with the subject"wellness Customer service agent - Brossard"We look forward to discussing this opportunity with you,KarenFlorenceSefikakaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Brossard, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • LaSalle, Québec
    • Contract
    Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Customer Service Representatives to join our client, a records management services company.As a Bilingual Customer Service Representative, you will be responsible for resolving customer inquiries through first call resolution.Advantages• Work for a well-known records management services company• Work from home• 3-month contract• Monday to Friday• Start Date: September 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Reviewing, analyzing, and resolving, customer inquiries in a first call or contact resolution• Editing customers account information (i.e. addresses, authorized users, etc)• Reviewing issues and/or needs, identify trends, making decisions and recommendations on how to resolve issues• Setting up and supporting customers with appropriate technology requirements• Receiving and resolving customer invoice and billing related questions• Generating proprietary customer reports (i.e. activity reports) as neededQualifications• Bilingual in French and English• Have more than 2+ years of experience of call centre experience• Excellent communication skills• Tech-savvy• Analytical and strong problem-solving skills• MS OfficeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Bilingual Customer Service Representatives to join our client, a records management services company.As a Bilingual Customer Service Representative, you will be responsible for resolving customer inquiries through first call resolution.Advantages• Work for a well-known records management services company• Work from home• 3-month contract• Monday to Friday• Start Date: September 20th, 2021Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Reviewing, analyzing, and resolving, customer inquiries in a first call or contact resolution• Editing customers account information (i.e. addresses, authorized users, etc)• Reviewing issues and/or needs, identify trends, making decisions and recommendations on how to resolve issues• Setting up and supporting customers with appropriate technology requirements• Receiving and resolving customer invoice and billing related questions• Generating proprietary customer reports (i.e. activity reports) as neededQualifications• Bilingual in French and English• Have more than 2+ years of experience of call centre experience• Excellent communication skills• Tech-savvy• Analytical and strong problem-solving skills• MS OfficeSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • LaSalle, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry in Montreal!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Must be in Quebec)When?- Training starts September 7th 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative Work from home (Must be in Quebec)Permanent and full time opportunity starting as of September 7th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Vaudreuil-Dorion, Québec
    • Contract
    • $16.00 per hour
    Job Opening !!!Randstad is hiring Remote Customer Service Representatives in Montreal !!!Bilingualism is an asset. (French and English, Mandarin ) Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $15-16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Start of employment: as soon as possibleAdvantages- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilities- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats Qualifications- Bilingualism is an asset.- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $15-16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenFlorenceSefika karen.leiton@randstad.ca florence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Job Opening !!!Randstad is hiring Remote Customer Service Representatives in Montreal !!!Bilingualism is an asset. (French and English, Mandarin ) Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $15-16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Start of employment: as soon as possibleAdvantages- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilities- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats Qualifications- Bilingualism is an asset.- Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $15-16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenFlorenceSefika karen.leiton@randstad.ca florence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Vaudreuil-Dorion, Québec
    • Permanent
    Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAdvantagesWhat are the advantages of working as an E-commerce bilingual agent?- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilitiesAs an E-commerce bilingual agent, you will be responsible for :- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats QualificationsTo provide exceptional service, here is what you will need as an E-commerce bilingual agent:- Bilingualism, English and French are required, Mandarin is an asset. - Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenFlorenceSefika karen.leiton@randstad.ca florence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Interested in working for a booming e-commerce company that sells quality products and services? Are you a dynamic person, and you are passionate about offering customer service over the phone, by email and chat? Well this job is for you!Salary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAdvantagesWhat are the advantages of working as an E-commerce bilingual agent?- working from the comfort of your home during the pandemic - Positive work culture- Be part of a dynamic team- Commissions on appeals, you can hit 18-20$/hr - Possibility of obtaining bonuses twice per year related to the call qualityResponsibilitiesAs an E-commerce bilingual agent, you will be responsible for :- Determine customer needs.- Provide high-quality customer service and find solutions for customers- Solve customer issues by asking them target questions- Respond to emails and instant chats QualificationsTo provide exceptional service, here is what you will need as an E-commerce bilingual agent:- Bilingualism, English and French are required, Mandarin is an asset. - Have a computer and a telephone- Good typing / chat speed- Experience in customer service in a call center- Dynamism and initiative- Be independent- Be able to report to the office once the pandemic has ceasedSummarySalary: $16 per hour Hours: Monday to Friday, 9 a.m. to 5 p.m. (full time - 37.5H per week or part-time 25h per week) Long-term contractWork from home during the pandemic, eventually you will be required to go back to the office located in Lachine, according to government regulations foreseen for 2022.Languages: English and French are required, Mandarin is an asset.Start of employment: as soon as possibleAre you interested in the position? Send us your CV directly with the subject"Ecommerce- Customer service agent" We look forward to discussing this opportunity with you,KarenFlorenceSefika karen.leiton@randstad.ca florence.lefebvre@randstad.caSefika.YelOzbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Lachine, Québec
    • Contract
    • $19.00 per hour
    Do you have experience as a reservation agent? Looking for a new experience in customer service while providing bookings and reservation services to customers. We do have a great opportunity for you in Lachine ! We are looking for detail-oriented reservation agent to assist customers with their reservation needs.Salary: $ 19 per hourHours: Monday to Friday from 8:00 a.m. to 5:00 p.m Full-time position: 40 hours per week Length of the project: 4 months of contract Location : Lachine AdvantagesWhat are the advantages of accepting this project as a Reservation Agent in the transportation industry?-Learn an in-demand skill that will look good on your resume-Positive work culture-Free parking onsite-Weekends off-Location near restaurants / shopping, 5 minutes by car-Free coffee onsite-Team lunches and Fun and casual environmentResponsibilitiesAs a Reservation Agent in the transportation industry, you will be in charge of:-Responding to customer inquiries about products and services offered by phone or email-Checking the availability of transportation and process times -Making submissions, following up orders and updating clients by phone or email-Work with other departments to ensure better delivery times-Processing payments and sending confirmation details to customers-Answering any questions customers might have about the reservation or international shipping process-Sorting out any issues that may arise with reservations or international shipping process QualificationsTo be successful as a Reservation Agent, you must be able to work with minimal supervision and have excellent customer service skills. Also:-Minimum 1 year experience as a Customer Service Agent-Bilingualism spoken and written required-Be a dynamic, motivated and engaged person-Be organized and be able to adapt quickly to change.-Must be able to travel to Lachine, ideally by car SummarySalary: $ 19 per hourHours: Monday to Friday from 8:00 a.m. to 5:00 p.m Full-time position: 40 hours per week Length of the project: 4 months of contract Location : Lachine Are you interested in the position? Send us your CV by email with the subject "Reservation Agent - transportation"We look forward to discussing this opportunity with you,Karen, Florence and Sefika karen.leiton@randstad.caflorence.lefebvre@randstad.ca sefika.yelozbek@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have experience as a reservation agent? Looking for a new experience in customer service while providing bookings and reservation services to customers. We do have a great opportunity for you in Lachine ! We are looking for detail-oriented reservation agent to assist customers with their reservation needs.Salary: $ 19 per hourHours: Monday to Friday from 8:00 a.m. to 5:00 p.m Full-time position: 40 hours per week Length of the project: 4 months of contract Location : Lachine AdvantagesWhat are the advantages of accepting this project as a Reservation Agent in the transportation industry?-Learn an in-demand skill that will look good on your resume-Positive work culture-Free parking onsite-Weekends off-Location near restaurants / shopping, 5 minutes by car-Free coffee onsite-Team lunches and Fun and casual environmentResponsibilitiesAs a Reservation Agent in the transportation industry, you will be in charge of:-Responding to customer inquiries about products and services offered by phone or email-Checking the availability of transportation and process times -Making submissions, following up orders and updating clients by phone or email-Work with other departments to ensure better delivery times-Processing payments and sending confirmation details to customers-Answering any questions customers might have about the reservation or international shipping process-Sorting out any issues that may arise with reservations or international shipping process QualificationsTo be successful as a Reservation Agent, you must be able to work with minimal supervision and have excellent customer service skills. Also:-Minimum 1 year experience as a Customer Service Agent-Bilingualism spoken and written required-Be a dynamic, motivated and engaged person-Be organized and be able to adapt quickly to change.-Must be able to travel to Lachine, ideally by car SummarySalary: $ 19 per hourHours: Monday to Friday from 8:00 a.m. to 5:00 p.m Full-time position: 40 hours per week Length of the project: 4 months of contract Location : Lachine Are you interested in the position? Send us your CV by email with the subject "Reservation Agent - transportation"We look forward to discussing this opportunity with you,Karen, Florence and Sefika karen.leiton@randstad.caflorence.lefebvre@randstad.ca sefika.yelozbek@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $42,000 - $46,000 per year
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people?We have the right position for you with a reputable company in the travel and tourism industry,Salary : 42K à 46K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario)All equipment providedAdvantagesBenefits for this 100% telecommuting position include:- Salary between 42K à 46K depending on experience- Equipment completely provided by the company- Great opportunity for advancement within the team- Continuous development and training- Company where diversity is emphasized- Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)Responsibilities-Provide travel counselling support and make outbound calls as may be required.-Offer the best travel experience to our clients by offering alternatives to their travel plans -Collaborate with, and learn from, our experienced team of travel consultants to deliver anexceptional service experience Follow scripts, policies, and procedures to best service the customer-Contribute to business objectives and service levels through efficient customer interaction-Thoroughly and efficiently gather customer information, educate the customer where applicable tolimit future contacts- Handle any complaints and deal with them in a calm and professional manner while suggestingalternative solutions- Build and maintain rapport with customersQualifications- Be fully BILINGUAL (Fr/En)- Have 3 to 5 years of call center experience- Be comfortable with a high volume call center environment- Be available 24/7 for the schedule- Experience in the travel/tourism industry will be strongly considered- Software:Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certification + OPC SummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you?Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel agent'' or apply directly online:We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people?We have the right position for you with a reputable company in the travel and tourism industry,Salary : 42K à 46K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario)All equipment providedAdvantagesBenefits for this 100% telecommuting position include:- Salary between 42K à 46K depending on experience- Equipment completely provided by the company- Great opportunity for advancement within the team- Continuous development and training- Company where diversity is emphasized- Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)Responsibilities-Provide travel counselling support and make outbound calls as may be required.-Offer the best travel experience to our clients by offering alternatives to their travel plans -Collaborate with, and learn from, our experienced team of travel consultants to deliver anexceptional service experience Follow scripts, policies, and procedures to best service the customer-Contribute to business objectives and service levels through efficient customer interaction-Thoroughly and efficiently gather customer information, educate the customer where applicable tolimit future contacts- Handle any complaints and deal with them in a calm and professional manner while suggestingalternative solutions- Build and maintain rapport with customersQualifications- Be fully BILINGUAL (Fr/En)- Have 3 to 5 years of call center experience- Be comfortable with a high volume call center environment- Be available 24/7 for the schedule- Experience in the travel/tourism industry will be strongly considered- Software:Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certification + OPC SummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you?Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel agent'' or apply directly online:We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $17.45 - $19.50 per hour
    We are currently looking for highly motivated professionals travel agents to make seat reservation and provide the best customer service! You will join a growing, professional and forward-thinking team assisting our customers with their travel plans, including air tickets, hotel reservations, and their next dream vacation.Location: Work from homeSalary: $17.45 - 19.50 per hour based on experience + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmAdvantagesWhy would you like to have this opportunity as a Bilingual Travel and Customer Service Advisor : • Paid extensive training• Work from home • Welcoming culture for new employees• Fast-paced, dynamic environment• Company acknowledges employee achievements• Target-based Monthly Rewards and/or Recognition• salary based on experience• preparation for the TICO and/or OPC certification ResponsibilitiesAs a Bilingual Travel and Customer Service Advisor, you are responsible for: • Manage member point redemptions and travel reservations while demonstrating exceptional customer service skills• Answering questions regarding bookings; purchased products and activities.• Processing travel arrangements with a combination of money and points.• Offer the best travel experience to clients by offering advice, recommendations for their destinations and additional travel components • Entering all the necessary notes into the customer’s file.• Following up with customers when necessary.• Handle any complaints and deal with them in a calm and professional manner while suggesting alternative solutions• Build and maintain rapport with customers by going the extra mile• Other tasks and projects if necessaryQualificationsTo be successful in this role as a Bilingual Travel and Customer Service Advisor, you must have the following skills and experience:• Fluent in professional and conversational English and French – spoken/written• Contact center experience an asset • minimum of one year of proven customer service • Working knowledge of PC/Windows environment, internet, mobile and tablet applications• Excellent active listening and communication skills with the ability to foster strong working relationships• Knowledge of GDS (Sabre, Amadeus, Appollo) an asset• TICO and/or OPC certification an asset SummaryLocation: Work from homeSalary: $17.45 per hour + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmCan you imagine working for this company in the insurance industry? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are currently looking for highly motivated professionals travel agents to make seat reservation and provide the best customer service! You will join a growing, professional and forward-thinking team assisting our customers with their travel plans, including air tickets, hotel reservations, and their next dream vacation.Location: Work from homeSalary: $17.45 - 19.50 per hour based on experience + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmAdvantagesWhy would you like to have this opportunity as a Bilingual Travel and Customer Service Advisor : • Paid extensive training• Work from home • Welcoming culture for new employees• Fast-paced, dynamic environment• Company acknowledges employee achievements• Target-based Monthly Rewards and/or Recognition• salary based on experience• preparation for the TICO and/or OPC certification ResponsibilitiesAs a Bilingual Travel and Customer Service Advisor, you are responsible for: • Manage member point redemptions and travel reservations while demonstrating exceptional customer service skills• Answering questions regarding bookings; purchased products and activities.• Processing travel arrangements with a combination of money and points.• Offer the best travel experience to clients by offering advice, recommendations for their destinations and additional travel components • Entering all the necessary notes into the customer’s file.• Following up with customers when necessary.• Handle any complaints and deal with them in a calm and professional manner while suggesting alternative solutions• Build and maintain rapport with customers by going the extra mile• Other tasks and projects if necessaryQualificationsTo be successful in this role as a Bilingual Travel and Customer Service Advisor, you must have the following skills and experience:• Fluent in professional and conversational English and French – spoken/written• Contact center experience an asset • minimum of one year of proven customer service • Working knowledge of PC/Windows environment, internet, mobile and tablet applications• Excellent active listening and communication skills with the ability to foster strong working relationships• Knowledge of GDS (Sabre, Amadeus, Appollo) an asset• TICO and/or OPC certification an asset SummaryLocation: Work from homeSalary: $17.45 per hour + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmCan you imagine working for this company in the insurance industry? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $38,000 - $42,000 per year
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people? We have the right position for you with a reputable company in the travel and tourism industry, As a Ticketing Agent in the Travel Services Department, you will be responsible for assisting customers with their online airline reservations. As a Call Center Agent for the Airline Ticketing Department, your role will consist of the following Salary : 38K to 42K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario) All equipment provided AdvantagesBenefits for this 100% telecommuting position include: - Salary between 38K and 42K depending on experience- Equipment completely provided by the company - Great opportunity for advancement within the team - Continuous development and training - Company where diversity is emphasized - Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)ResponsibilitiesThe responsibilities of the Bilingual Ticketing Agent position include: - Process requests for airline ticket exchanges and refunds - Follow agreements and policies to meet customer needs - Answer incoming calls from customers and advise them - Support the team and assist team members as needed Qualifications- Be fully BILINGUAL (Fr/En) - Have 2+ years of call center experience - Be comfortable with a high volume call center environment - Be available 24/7 for the schedule - Experience in the travel/tourism industry will be strongly considered - Software: Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certification + OPC SummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you? Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel ticketing agent'' or apply directly online: We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people? We have the right position for you with a reputable company in the travel and tourism industry, As a Ticketing Agent in the Travel Services Department, you will be responsible for assisting customers with their online airline reservations. As a Call Center Agent for the Airline Ticketing Department, your role will consist of the following Salary : 38K to 42K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario) All equipment provided AdvantagesBenefits for this 100% telecommuting position include: - Salary between 38K and 42K depending on experience- Equipment completely provided by the company - Great opportunity for advancement within the team - Continuous development and training - Company where diversity is emphasized - Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)ResponsibilitiesThe responsibilities of the Bilingual Ticketing Agent position include: - Process requests for airline ticket exchanges and refunds - Follow agreements and policies to meet customer needs - Answer incoming calls from customers and advise them - Support the team and assist team members as needed Qualifications- Be fully BILINGUAL (Fr/En) - Have 2+ years of call center experience - Be comfortable with a high volume call center environment - Be available 24/7 for the schedule - Experience in the travel/tourism industry will be strongly considered - Software: Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certification + OPC SummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you? Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel ticketing agent'' or apply directly online: We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $48,000 - $55,000 per year
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of training and human resources?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of competency and leadership measurement, is looking to hire an administrative assistant-customer service for their downtown Montreal office.Advantages- 37, 5 h ;- 3 weeks off;- Insurance;- Telecommuting or face to face ;- Stable and human team;- Competitive salary scale according to experience; - Organization of 5@7, Team Building events, etc.Responsibilities◼ Gather information for assessment activities from clients;◼ Arrange appointments between counselors and clients;◼ Communicate with candidates to arrange assessment activities and schedule appointments;◼ Update client information in the customer relationship management (CRM) system;◼ Open warrants and follow up with accounting;◼ Coordinate counsellor schedules and activities;◼ Ensure customer satisfaction;◼ Participate in improving internal procedures and our services to clients;◼ Support the team with various administrative tasks related to day-to-day operations;Qualifications◼ Significant experience in agenda coordination and customer service;◼ Thoroughness, problem-solving skills, collaborative spirit, multitasking and professionalism;◼ Excellent priority management, organizational skills, ability to manage multiple files simultaneously and under pressure;◼ Known for good communication skills and customer service skills;◼ Excellent command of French (spelling, grammar, syntax, etc.);◼ Bilingualism (French and English );◼ Good knowledge of the Office suite (Word, Excel, and Outlook) and comfort with computers;◼ Training in administration (office automation, secretarial, etc.) or in another relevant field (an asset).SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of training and human resources?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of competency and leadership measurement, is looking to hire an administrative assistant-customer service for their downtown Montreal office.Advantages- 37, 5 h ;- 3 weeks off;- Insurance;- Telecommuting or face to face ;- Stable and human team;- Competitive salary scale according to experience; - Organization of 5@7, Team Building events, etc.Responsibilities◼ Gather information for assessment activities from clients;◼ Arrange appointments between counselors and clients;◼ Communicate with candidates to arrange assessment activities and schedule appointments;◼ Update client information in the customer relationship management (CRM) system;◼ Open warrants and follow up with accounting;◼ Coordinate counsellor schedules and activities;◼ Ensure customer satisfaction;◼ Participate in improving internal procedures and our services to clients;◼ Support the team with various administrative tasks related to day-to-day operations;Qualifications◼ Significant experience in agenda coordination and customer service;◼ Thoroughness, problem-solving skills, collaborative spirit, multitasking and professionalism;◼ Excellent priority management, organizational skills, ability to manage multiple files simultaneously and under pressure;◼ Known for good communication skills and customer service skills;◼ Excellent command of French (spelling, grammar, syntax, etc.);◼ Bilingualism (French and English );◼ Good knowledge of the Office suite (Word, Excel, and Outlook) and comfort with computers;◼ Training in administration (office automation, secretarial, etc.) or in another relevant field (an asset).SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $20 - $26 per year
    Would you like to work for a reputable firm in the insurance industry? Are you fully bilingual and love customer service? Are you an ace at customer relations and not afraid of sales? We are looking for someone just like you for a telemarketing customer service representative position; Permanent position Make outbound callsVery competitive salary; base $20 per hour + bonus ranging from $4 to $8 per hour more Weekday schedule with Friday off AdvantagesHere are the benefits you could receive for this position that is currently being done from home:- Large, recognized company in the insurance industry- Telecommuting during the Covid period- Permanent position- Great opportunity to integrate solid knowledge in the insurance field and in sales - Location downtown (Metro Cremazie) (after Covid)- Base salary starting at $20 per hour and possibility of $4 to $8 per hour more with bonuses - 35 hours per week position- Work in a dynamic environment and where co-worker relations are strong (after Covid)- A weekday schedule (Monday to Thursday) 33 hours per week Responsibilities- To promote insurance products to members of professional associations andprofessional corporations;- Soliciting members by telephone to set up appointments with our representativesrepresentatives;- Analyze the client files that are assigned to you;Analyze the client files assigned to you; Perform data entry of client files and code the calls in the system.QualificationsDo you have the skills required for this bilingual customer service position?- Experience in a customer service call center (cold call) - Comfortable with sales and prospecting - Good computer skills (MS Windows, Excel, Word and Outlook)- Customer service skills in the financial services field would be an asset;- BILINGUALISM: excellent communication skills in French and English, both oral and written- Ability to work a flexible schedule (shifts) between 8:00 a.m. and 8:00 p.m. weekdays.- To promote insurance products to members of professional associations andSummaryCan you imagine working for this company in the insurance industry? Apply directly here or email me at amelie.laprise@randstad.ca with the subject line; bilingual telemarketing agent Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to work for a reputable firm in the insurance industry? Are you fully bilingual and love customer service? Are you an ace at customer relations and not afraid of sales? We are looking for someone just like you for a telemarketing customer service representative position; Permanent position Make outbound callsVery competitive salary; base $20 per hour + bonus ranging from $4 to $8 per hour more Weekday schedule with Friday off AdvantagesHere are the benefits you could receive for this position that is currently being done from home:- Large, recognized company in the insurance industry- Telecommuting during the Covid period- Permanent position- Great opportunity to integrate solid knowledge in the insurance field and in sales - Location downtown (Metro Cremazie) (after Covid)- Base salary starting at $20 per hour and possibility of $4 to $8 per hour more with bonuses - 35 hours per week position- Work in a dynamic environment and where co-worker relations are strong (after Covid)- A weekday schedule (Monday to Thursday) 33 hours per week Responsibilities- To promote insurance products to members of professional associations andprofessional corporations;- Soliciting members by telephone to set up appointments with our representativesrepresentatives;- Analyze the client files that are assigned to you;Analyze the client files assigned to you; Perform data entry of client files and code the calls in the system.QualificationsDo you have the skills required for this bilingual customer service position?- Experience in a customer service call center (cold call) - Comfortable with sales and prospecting - Good computer skills (MS Windows, Excel, Word and Outlook)- Customer service skills in the financial services field would be an asset;- BILINGUALISM: excellent communication skills in French and English, both oral and written- Ability to work a flexible schedule (shifts) between 8:00 a.m. and 8:00 p.m. weekdays.- To promote insurance products to members of professional associations andSummaryCan you imagine working for this company in the insurance industry? Apply directly here or email me at amelie.laprise@randstad.ca with the subject line; bilingual telemarketing agent Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance and financial industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding banking products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in finance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance and financial services company- Work from home- $18.50/hour- 6-month contract- Potential for extension/perm hire- Rotating shifts: Mon -Fri 7am to 11pm ET, Sat and Sun 8am-8pm ET, open 365 days per year- Start date: November 1st, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial/banking products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at home- Previous banking or financial services experience is an assetSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the insurance industry? Do you have a passion for customer service? Looking to work from home? If so, we have the role you are looking for!We are currently recruiting Bilingual Customer Service Representatives for our client in the insurance and financial industry.As a Bilingual Customer Service Representative, you will be responsible for answering inbound inquiries from customers, via phone and email, regarding banking products and services. We are seeking candidates with strong communication skills and customer service skills.This is a great opportunity for customer service professionals to develop expertise in finance under the support of experienced managers and trainers. Apply now if you're interested!AdvantagesWhy you want this role:- Work for a large insurance and financial services company- Work from home- $18.50/hour- 6-month contract- Potential for extension/perm hire- Rotating shifts: Mon -Fri 7am to 11pm ET, Sat and Sun 8am-8pm ET, open 365 days per year- Start date: November 1st, 2021Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.ResponsibilitiesIn this role, you will be responsible for:• Providing high-quality service to customers via telephone.• Taking orders and following up on services on financial/banking products• Handle high volumes of telephone inquiries within established productivity goals• Following up with customers when neededQualifications- Bilingual in French and English- Excellent communication skills- Strong customer service skills and call centre experience- Strong keyboarding skills- Able to work in a fast consistent work environment- Strong problem-solving skills- Wired connection to the internet- Space available to work at home- Previous banking or financial services experience is an assetSummaryIf you are interested in the Bilingual Customer Service Representative role, please apply online on www.randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 8th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts November 8th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of November 8th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits!Here's how you can apply:- Email your CV to Tina @ tina.aramouni@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 8th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts November 8th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of November 8th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits!Here's how you can apply:- Email your CV to Tina @ tina.aramouni@randstad.ca with subject line "Bilingual CSR Quebec"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Contract
    • $21.00 per hour
    Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service and finance? Are you looking for a job that will allow you to grow and expand your knowledge? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of October 25th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts October 25th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of October 25th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits from day 1!Here's how you can apply:- Email your CV to Prerna @ prerna.gupta@randstad.ca with subject line "Bilingual CSR "- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of October 25th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts October 25th, 2021Hours of Operation:Monday - Sunday 7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of October 25th, 2021Monday - Sunday7 AM - 11 PM (rotational shifts)$17/hourMedical and Dental benefits from day 1!Here's how you can apply:- Email your CV to Prerna @ prerna.gupta@randstad.ca with subject line "Bilingual CSR "- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
      Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve different design projects for the Containerboard Packaging Group. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and English, Information additionnelle Contractual position for a period of 12 months #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve different design projects for the Containerboard Packaging Group. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and English, Information additionnelle Contractual position for a period of 12 months #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
    • Montreal, Québec
    • Permanent
    Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve high quality design project. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsFind innovative manufacturing processes, materials, and finishesCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyInnovative mindset and high level of creativityAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and EnglishInformation aditionnelle Poste de 40 heures par semaine #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
    Your challenge! Reporting to the Design Supervisor, the Industrial Designer’s mission is to take charge of layout, design and technical production activities aimed to achieve high quality design project. You use your professional knowledge of graphic design equipment to optimize designs and target areas for improvement and innovation. You also communicate with internal or external suppliers to verify quotes, as needed. In this way, you ensure that you design products that reflect your customers’ reality and that completely satisfy their needs.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Individual responsibilities Design solutions that meet the customer’s needs while taking into account the manufacturing reality, respecting deadlines and budget, to the customer’s / user’s satisfactionGather required information and communicate expected costs/timeline to completion for each project to Marketing and SalesAnalyze and understand customer needsManage and document your activities and projects (new requests, matrices, specifications, samples, contract reviews, etc.)Provide technical support and optimize designsIdentify opportunities for improvement and propose solutionsWrite technical documentsFind innovative manufacturing processes, materials, and finishesCollaborate in the testing and prototyping of these materials and processes as requiredExperiences and strengths DEC (college diploma) in Mechanical Engineering, Industrial Design Technology or equivalent2 to 5 years experienceStrong design skillsGood attention to detailAbility to work independentlyInnovative mindset and high level of creativityAbility to proactively address issues and problems by proposing solutionsAbility to quickly understand and meet customer needsThe energy that makes it possible to get things doneAbility to support and advise business partners in analyzing their needs and finding solutionsRigour and agility to handle projects based on their scope, budget and timelinesProficiency in technical design softwareProficiency in French and EnglishInformation aditionnelle Poste de 40 heures par semaine #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 
    • Montréal, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Quebec!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? Are you interested in the insurance industry? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from homeWhen?- Training starts November 1, 2021 Hours of Operation:Monday - Friday 8 AM - 8 PM (rotational shifts)Pay rate:$20/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial and insurance industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Insurance"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$20 per hour November 1, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Quebec!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? Are you interested in the insurance industry? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from homeWhen?- Training starts November 1, 2021 Hours of Operation:Monday - Friday 8 AM - 8 PM (rotational shifts)Pay rate:$20/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial and insurance industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Insurance"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$20 per hour November 1, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Permanent
    • $46,000 - $47,000 per year
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Must be in close proximity to Montreal or surrounding areas.Hours of operation:Monday - Friday, 8am to 8pmAdvantages- Competitive salary starting at $46,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to amelie.laprise@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Must be in close proximity to Montreal or surrounding areas.Hours of operation:Monday - Friday, 8am to 8pmAdvantages- Competitive salary starting at $46,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to amelie.laprise@randstad.ca and add the subject line: "Bilingual Investment Specialist - Montreal".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $22.00 per hour
    This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    This is a great opportunity as a Dispatcher in the Customer Care and Technical Support Centre. You will be handling all the inquiries, and distributing all requests from internal customers - You must be available to work from Monday to Friday from 7:00 am to 7:00 am Semaine 1 : 4 jours de 12 heures Semaine 2 : 3 jours de 12 heures - Full-time position, schedule given 4 weeks in advance - Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Advantages- Nice working environment- Great experience to add to your CV- Competitive salary- Learning or development opportunities- Informal working environment - business-casual dress- A welcoming culture for new employeesResponsibilitiesAs a Dispatcher - Technical Team Level in Montreal, you would be responsible for:- Managing and receiving requests from the internal clients for building maintenance - Assign workers according to the task to be performed, while following up and updating customer requests in the intervention management tool - Prepare work tickets and follow up with operators on the progress of requests - Define mechanical priorities with the hospital's operational team.- All other related tasks. Qualifications- Bilingual, English and French- Strong ability to manage priorities and emergencies- Minimum 1 year experience in customer service, emergency communications, transportation dispatch or health care- Basic computer skills- College diploma or university certificate;- Sense of initiative and autonomy- Interpersonal and teamwork skills;Summary- Schedule from Monday to Friday from 7:00 am to 7:00 am- Salary: 22$/hr.- Long term position with the possibility of permanence - Easy access via public transportation- Downtown Montreal Are you the ideal candidate for this role? Send us your updated CV with the subject "Dispatcher":karen.leiton@randstad.ca or ali.abouzeid@randstad.ca or florence.lefebvre@randstad.ca Also, if you know of anyone interested in similar positions, please feel free to forward them our contact information; we'd love to meet them!We are here to help you seize this opportunity,#CustomerExperience #Dispatcher #CX #CustomerService #DispatcherRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Responsibilities-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first contact with insured customers. You must respond to customers with an emphatic voice, as they will be in emergency situations. Assistance calls can be for example, towing, battery boost, flat tire change, gas delivery, door unlocking, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part time, 3 days / 22.5 hours)Location: Downtown near McGill metro Schedule: Weekday & weekend shifts (8am to 10pm)Advantages-Permanent position-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-Located in the heart of downtown Montreal-close to restaurants and Eaton Center -3 weeks vacation -paid training-Pension fund-Day off on your birthday, flexible schedule for students Responsibilities-Answer calls and provide good customer service -assist customers -Request customer and vehicle information, identify problem, research customer location -Implementing assistance solutions -create a file, take the necessary notes in the computer systemQualifications- Have 2 years of experience in customer service on the telephone- Be bilingual (English, French)- Be able to travel close to the McGill Metro- Have a good team spirit - Be available Monday to Sunday for a schedule that can vary between 8am and 10pm SummaryIf you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hourLocation: Anywhere in QuebecHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : October 12th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to tahina.renord@randstad.ca with the subject "Bilingual TSR - Quebec"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: October 12th 2021Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts) Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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