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        • Montréal, Québec
        • Contract
        • $16.00 per hour
        Spring is here, and with the new season why not thinking of a new professional challenge too?One of the largest Employee Assistance Program provider is currently looking for 6 bilingual customer service representative to join their ranks! Are you passionate about helping people and provide solutions? Would you like to work for a company that help organizations to offer wellness programs in order to promote the well-being of the individual in a confidential and professional manner? If it is the case, we have the perfect contract for you, all from home!Position: Bilingual customer service and EAP booking agentSalary: $16 / hourType: Permanent full-time 37,5hrs/weekAvailability to work : Monday to Sunday Schedule: given in advance Location: working from homeContract: 2-month contract with possibility of extensionAdvantagesWhat are the benefits of working as a bilingual customer service and booking agent?- Strong possibility of a contract extension- Full-time teleworking- Equipment provided by the company- Positive and highly supported work environmentResponsibilitiesWhat will be your main tasks as a bilingual customer service and booking agent?- Contact the clients in order to confirm, schedule or update the appointment with the service providers depending on the service requested and their needs- Managing and responding to emails or calls from service providers regarding their availability and assign the clients case throughout all appointment booking process- Managing and responding to emails or calls explaining the services and well-being programs, the procedures and availabilities of the professionals- Managing and responding to calls or emails by service providers or professionals in order to reassign client cases- Encourage and develop positive interdepartmental relationships to optimize customer serviceQualifications- Fluency in French and English, both verbal and written- Experience in customer service and/or retail- Experience in the insurance industry is an asset- Strong computer skills- Ability to listen and empathize- Good analytical skills- Professional attitude and concern for the quality of service- Ability to work in a high volume environmentSummaryAre you the ideal candidate for this role? Do you want to evolve within a large company? Send us your updated CV with the subject "Bilingual customer service and EAP booking agent":karen.leiton@randstad.cacatherine.asselin@randstad.cahakeem.caron@randstad.ca In addition, if you know people interested in similar positions, do not hesitate to send them our contact details; it will be our pleasure to meet them!We are here to help you seize this opportunity,
        Spring is here, and with the new season why not thinking of a new professional challenge too?One of the largest Employee Assistance Program provider is currently looking for 6 bilingual customer service representative to join their ranks! Are you passionate about helping people and provide solutions? Would you like to work for a company that help organizations to offer wellness programs in order to promote the well-being of the individual in a confidential and professional manner? If it is the case, we have the perfect contract for you, all from home!Position: Bilingual customer service and EAP booking agentSalary: $16 / hourType: Permanent full-time 37,5hrs/weekAvailability to work : Monday to Sunday Schedule: given in advance Location: working from homeContract: 2-month contract with possibility of extensionAdvantagesWhat are the benefits of working as a bilingual customer service and booking agent?- Strong possibility of a contract extension- Full-time teleworking- Equipment provided by the company- Positive and highly supported work environmentResponsibilitiesWhat will be your main tasks as a bilingual customer service and booking agent?- Contact the clients in order to confirm, schedule or update the appointment with the service providers depending on the service requested and their needs- Managing and responding to emails or calls from service providers regarding their availability and assign the clients case throughout all appointment booking process- Managing and responding to emails or calls explaining the services and well-being programs, the procedures and availabilities of the professionals- Managing and responding to calls or emails by service providers or professionals in order to reassign client cases- Encourage and develop positive interdepartmental relationships to optimize customer serviceQualifications- Fluency in French and English, both verbal and written- Experience in customer service and/or retail- Experience in the insurance industry is an asset- Strong computer skills- Ability to listen and empathize- Good analytical skills- Professional attitude and concern for the quality of service- Ability to work in a high volume environmentSummaryAre you the ideal candidate for this role? Do you want to evolve within a large company? Send us your updated CV with the subject "Bilingual customer service and EAP booking agent":karen.leiton@randstad.cacatherine.asselin@randstad.cahakeem.caron@randstad.ca In addition, if you know people interested in similar positions, do not hesitate to send them our contact details; it will be our pleasure to meet them!We are here to help you seize this opportunity,
        • Montréal, Québec
        • Contract
        • $19.50 per hour
        Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: April 26th 2021Location: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Training: beginning of February 2021 Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,
        Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a customer service and web support agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentTraining: April 26th 2021Location: work from home **This position is only open to candidates who reside in the province of Quebec. However, it will be essential to have access to high speed internet to be able to hold this job.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a bilingual Customer Service and Web Support Agent:- Working 100% at home during the length of the contract - A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer - Virtual training - duration 2 weeks - An inclusive and accessible work environment - Working with a leading Canadian companyResponsibilitiesAs a bilingual customer service and web support agent, you will be responsible for..:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account - Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a bilingual customer service and web support agent:- Excellent English and French language skills, both written and oral- Experience in customer service and customer support - Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills - Ability to empathize with the needs and technical know-how of each customer - Skills in organising and prioritising workSummary3-4 month contract, possibility of extensionSalary: 19.50/hourWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employment Training: beginning of February 2021 Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Web Support Agent - Insurance" :carrie.nie@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,
        • Montréal, Québec
        • Permanent
        • $43,000 - $46,000 per year
        Are you passionate about the legal world and have you always been interested in the legal field? You love interacting with people and customer service has no secrets for you? Look no further, I have just the job for you: Reporting directly to the Director of Business Services, you will be responsible for answering front-line calls from businesses that deal with the organization. You will have to accompany them in their registration process and follow up with them. Working in the field of the environment, this company has activities throughout Quebec and Canada. AdvantagesHere are the benefits you will enjoy for this position of business services agent: - A salary between 45K and 50K depending on your experience - Located in downtown Montreal (Lucien-L'Allier Station)- Work in a family business - Full benefits program- Have a weekday work scheduleResponsibilitiesReporting directly to the Director of Business Services, you will be responsible for answering front-line calls from businesses that deal with the organization. You will have to accompany them in their registration process and follow up with them. Working in the field of the environment, this company has activities throughout Quebec and Canada. Here are some of the tasks you will have to do for this position of business services agent located in downtown Montreal: - Accompany companies in the registration process and help them with their declaration - Answer questions from businesses regarding the law (environment)- Update the contact information of businesses in the system - Follow up with businesses that are behind schedule - Perform certain data analyses - All other related tasks in connection with customer service and the services offered by the organization QualificationsDo you have the necessary skills for this position? - 3 to 5 years experience in customer service by telephone (in the legal or insurance field) insurance field) - Have a DEC in management techniques, legal techniques or other relevant training - Be comfortable with the Office suite - Bilingualism in English and French - Be a good communicator and be able to explain the language well- Be rigorous and autonomous - Ability to learn (many legal terms) SummaryIs this job for you? Have you always dreamed of combining law and customer service? Contact us NOW; amelie.laprise@randstad.ca or call us at 514-350-1006
        Are you passionate about the legal world and have you always been interested in the legal field? You love interacting with people and customer service has no secrets for you? Look no further, I have just the job for you: Reporting directly to the Director of Business Services, you will be responsible for answering front-line calls from businesses that deal with the organization. You will have to accompany them in their registration process and follow up with them. Working in the field of the environment, this company has activities throughout Quebec and Canada. AdvantagesHere are the benefits you will enjoy for this position of business services agent: - A salary between 45K and 50K depending on your experience - Located in downtown Montreal (Lucien-L'Allier Station)- Work in a family business - Full benefits program- Have a weekday work scheduleResponsibilitiesReporting directly to the Director of Business Services, you will be responsible for answering front-line calls from businesses that deal with the organization. You will have to accompany them in their registration process and follow up with them. Working in the field of the environment, this company has activities throughout Quebec and Canada. Here are some of the tasks you will have to do for this position of business services agent located in downtown Montreal: - Accompany companies in the registration process and help them with their declaration - Answer questions from businesses regarding the law (environment)- Update the contact information of businesses in the system - Follow up with businesses that are behind schedule - Perform certain data analyses - All other related tasks in connection with customer service and the services offered by the organization QualificationsDo you have the necessary skills for this position? - 3 to 5 years experience in customer service by telephone (in the legal or insurance field) insurance field) - Have a DEC in management techniques, legal techniques or other relevant training - Be comfortable with the Office suite - Bilingualism in English and French - Be a good communicator and be able to explain the language well- Be rigorous and autonomous - Ability to learn (many legal terms) SummaryIs this job for you? Have you always dreamed of combining law and customer service? Contact us NOW; amelie.laprise@randstad.ca or call us at 514-350-1006
        • Montréal, Québec
        • Contract
        Randstad is Hiring CUSTOMER SERVICE AGENTS to support with COVID Contact Tracing.Do you want to pursue a career in call center? Are you interested in working for an anonymous reporting service? Are you full-time available? Are you bilingual in English and French? If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! This is your opportunity to work in a TOP growing call center in Canada, utilize your Customer Service experience, work for a reporting service, and work in rich culture!What(Job title)?- Overnight Bilingual Customer Service Representative Where?Work from homeWhen?- April 16th 2021 Hours of Operation:Friday to Monday 10 PM to 7 AM If you have this availability, we want to hear from you today!Pay rate: $16 per hourAdvantages• 4% vacation pay on every check• Paid weekly• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities• Receive inbound calls • Transcribe the callers report verbatim in the clients portal.• Thoroughly document all customer communication on computer• Provide a pleasant atmosphere for each caller, show empathy and remain calmQualifications• Must be fluent in English/French • Must have a good writing skills in both languages• Must be skilled on a computer• Must have own personal computer or laptop to use, with high speed Internet and a USB headset• Must be able to pass a criminal background check (We will pay for the check!)• Customer service experience is required• Previous contact center experience is an assetSummaryBilingual o