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      • Gatineau, Québec
      • Permanent
      • $23.00 - $25.00 per hour
      Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.If this sounds like you, we want to hear from you!AdvantagesSalary: $22-$25/hour (depending on experience)Health and Dental BenefitsRRSP Matching ProgramStock Purchase Plan2 weeks VacationFree on-site parkingCasual Dress CodeMonday to Friday Operating hours from 6:30am to 5:30pmResponsibilitiesReceives and advises clients on rentals.Creates and closes rental contracts in the computer system.Ensures that the terms and conditions of the lease are met.Explains the operation of the equipment to customers.Opens work orders when equipment is returned.Prepares pick-up orders.Follows up on open contracts.Closes and balances the cash register.Ships with internal and external transport companiesQualificationsHigh school diploma and/or DEP in parts sales, an assetMinimum of 5 years experience in customer serviceBilingual (spoken and written) in French and English Knowledge of industrial and construction equipmentBasic knowledge of computersExperience in tool rental, an assetGood mechanical understandingAbility to multi-taskSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Customer Service and Rental Agent" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.If this sounds like you, we want to hear from you!AdvantagesSalary: $22-$25/hour (depending on experience)Health and Dental BenefitsRRSP Matching ProgramStock Purchase Plan2 weeks VacationFree on-site parkingCasual Dress CodeMonday to Friday Operating hours from 6:30am to 5:30pmResponsibilitiesReceives and advises clients on rentals.Creates and closes rental contracts in the computer system.Ensures that the terms and conditions of the lease are met.Explains the operation of the equipment to customers.Opens work orders when equipment is returned.Prepares pick-up orders.Follows up on open contracts.Closes and balances the cash register.Ships with internal and external transport companiesQualificationsHigh school diploma and/or DEP in parts sales, an assetMinimum of 5 years experience in customer serviceBilingual (spoken and written) in French and English Knowledge of industrial and construction equipmentBasic knowledge of computersExperience in tool rental, an assetGood mechanical understandingAbility to multi-taskSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Customer Service and Rental Agent" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Lachine, Québec
      • Permanent
      Our client is a Quebec-based company that has been in business for over 60 years, specializing in the repair, conversion and reconditioning of railway rolling stock (railcars and locomotives of all kinds). It has workshops and offices in Montreal (Lachine sector) and Alberta.Over the years, their mission has become more and more specific in order to become a responsible company that seeks to repair and extend the life of the equipment that their clients entrust to them or, in many cases, to modernize it and literally give it a second life.In their projects, their teams see to design equipment that will meet the needs of these same clients who work on both the freight and passenger sides.Salary: 22-25$/hourWhere: Lachine Schedule: Monday to Friday from 08h00 to 17h00Advantages-Competitive salary-Group insurance after 3 months-Paid vacation-Free parking -Dynamic team and friendly atmosphereResponsibilities-Taking incoming calls, emails-Customer follow-ups-Redirecting calls to the right departments-Referral of business/sales opportunities to account managers-Order taking-Production of reports-Sharing information on promotions, services and new products with customers-Assist in marketing campaigns-Other related tasks Qualifications-Experience in customer service-Excellent command of English, functional French -Experience with a customer service computer system is an asset-Good communication skills, both verbal and written-Multitasking SummaryIf you are interested in this position, you can apply here directly or send your updated resume to gabriel.whiting@randstad.caWe look forward to talking to you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client is a Quebec-based company that has been in business for over 60 years, specializing in the repair, conversion and reconditioning of railway rolling stock (railcars and locomotives of all kinds). It has workshops and offices in Montreal (Lachine sector) and Alberta.Over the years, their mission has become more and more specific in order to become a responsible company that seeks to repair and extend the life of the equipment that their clients entrust to them or, in many cases, to modernize it and literally give it a second life.In their projects, their teams see to design equipment that will meet the needs of these same clients who work on both the freight and passenger sides.Salary: 22-25$/hourWhere: Lachine Schedule: Monday to Friday from 08h00 to 17h00Advantages-Competitive salary-Group insurance after 3 months-Paid vacation-Free parking -Dynamic team and friendly atmosphereResponsibilities-Taking incoming calls, emails-Customer follow-ups-Redirecting calls to the right departments-Referral of business/sales opportunities to account managers-Order taking-Production of reports-Sharing information on promotions, services and new products with customers-Assist in marketing campaigns-Other related tasks Qualifications-Experience in customer service-Excellent command of English, functional French -Experience with a customer service computer system is an asset-Good communication skills, both verbal and written-Multitasking SummaryIf you are interested in this position, you can apply here directly or send your updated resume to gabriel.whiting@randstad.caWe look forward to talking to you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $17.50 per hour
      As a bilingual customer representative, are you ready to learn about Tech Support ? In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement. If you are quick learner with pc and technology, we have great training to make you ready for the entry level TECH SUPPORT role ! Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?*Bilingualism in English and French, and customer service experience is required !Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.FULL TIME Place of work: Work in the comfort of your home Start of employment: May 30TH, 2022 3-month contract with possibility of extension or permanency#remote #workfromhome #montrealjobs #lavaljobs #customerservice #entrylevel #techsupport #troubleshooting #jobalert #randstad Advantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orflorence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca karen.leiton@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, Stephanie Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      As a bilingual customer representative, are you ready to learn about Tech Support ? In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement. If you are quick learner with pc and technology, we have great training to make you ready for the entry level TECH SUPPORT role ! Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?*Bilingualism in English and French, and customer service experience is required !Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.FULL TIME Place of work: Work in the comfort of your home Start of employment: May 30TH, 2022 3-month contract with possibility of extension or permanency#remote #workfromhome #montrealjobs #lavaljobs #customerservice #entrylevel #techsupport #troubleshooting #jobalert #randstad Advantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orflorence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca karen.leiton@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, Stephanie Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $48,000 per year
      Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position:Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home- Complete and competitive benefits- Extensive training program- Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm- Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English)- Have a very good level of written French (will be evaluated)- Be available to work Monday to Friday between 8am and 6pm- Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks- Have a high level of customer service skillsSummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position:Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home- Complete and competitive benefits- Extensive training program- Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm- Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English)- Have a very good level of written French (will be evaluated)- Be available to work Monday to Friday between 8am and 6pm- Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks- Have a high level of customer service skillsSummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Sherbrooke, Québec
      • Permanent
      • $18.00 - $21.00 per hour
      Recognized for designing software specialized in profitability analysis and revenue property management, our client markets its innovative web applications in North America and Europe.They rely on a team of young professionals who are passionate about new technologies. Thanks to their solid expertise and culture of innovation, the Canadian-based company can boast of being a world leader in user-friendly and accessible web applications for rental property professionals.If you have experience in technical support or customer service and are comfortable with technology, this position is for you!Location: SherbrookeSalary: between 18-21$/hr, can be discussed upwards if very good experienceSchedule: 35h/week, Monday to Friday between 9am and 5pmWhen: as soon as possibleAdvantages-Complete and paid training-Opportunities for advancement-Flexible schedule-Relaxed atmosphere-Vacation time-Complete group insurance (life, medical, and complementary care)-A skills development program well supported by our management teamsSeveral performance-related recognitions (BONUS)-A great dynamic team and an expanding company Responsibilities-Inbound and outbound calls-Taking emailsFollow-up with customers in the form of satisfaction surveys-Creation and resolution of technical support tickets-Coaching clients on the use of property management software-Offering and presenting the company's services to potential clientsQualifications-Bilingualism required-D.E.S. or DEP in computer support/sales consulting/accounting/secretarial work, an asset-Ability to adapt -Knowledge of Windows-Skilled with new technologies and computers in general -Good listening skills-Sense of initiative-Spirit of analysis-Customer service oriented -Results orientedSummaryIf you are interested in this position, you can apply here directly or send me your updated CV at gabriel.whiting@randstad.caWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Recognized for designing software specialized in profitability analysis and revenue property management, our client markets its innovative web applications in North America and Europe.They rely on a team of young professionals who are passionate about new technologies. Thanks to their solid expertise and culture of innovation, the Canadian-based company can boast of being a world leader in user-friendly and accessible web applications for rental property professionals.If you have experience in technical support or customer service and are comfortable with technology, this position is for you!Location: SherbrookeSalary: between 18-21$/hr, can be discussed upwards if very good experienceSchedule: 35h/week, Monday to Friday between 9am and 5pmWhen: as soon as possibleAdvantages-Complete and paid training-Opportunities for advancement-Flexible schedule-Relaxed atmosphere-Vacation time-Complete group insurance (life, medical, and complementary care)-A skills development program well supported by our management teamsSeveral performance-related recognitions (BONUS)-A great dynamic team and an expanding company Responsibilities-Inbound and outbound calls-Taking emailsFollow-up with customers in the form of satisfaction surveys-Creation and resolution of technical support tickets-Coaching clients on the use of property management software-Offering and presenting the company's services to potential clientsQualifications-Bilingualism required-D.E.S. or DEP in computer support/sales consulting/accounting/secretarial work, an asset-Ability to adapt -Knowledge of Windows-Skilled with new technologies and computers in general -Good listening skills-Sense of initiative-Spirit of analysis-Customer service oriented -Results orientedSummaryIf you are interested in this position, you can apply here directly or send me your updated CV at gabriel.whiting@randstad.caWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $45,000 - $46,000 per year
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 45 000$ / yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Very important to reiterate that for this position you must be:- Perfectly bilingual (English / French)If you are interested in this position, please send us your CV to cedric.lepine@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 45 000$ / yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.QualificationsFor this position, you must:• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Very important to reiterate that for this position you must be:- Perfectly bilingual (English / French)If you are interested in this position, please send us your CV to cedric.lepine@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $22.05 per hour
      Are you looking for an opportunity to test your communication and negotiation skills? Dou you have sales or retention experience ? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.*Fluency Level ENGLISH and FRENCH required !!!Salary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th#retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesalesAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30thAre you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for an opportunity to test your communication and negotiation skills? Dou you have sales or retention experience ? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.*Fluency Level ENGLISH and FRENCH required !!!Salary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th#retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesalesAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30thAre you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $22.05 per hour
      We are looking for Bilingual Sales Representatives!!!***FRENCH and ENGLISH Fluency Level (verbal and written)Join a big medical company !!! Your task will be to answer calls from potential subscribers, caregivers, and healthcare professionals. You will inform them about our services and explain benefits and features to different situations.Salary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your home Remote Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th 2022#remote #salesrepresentative #workfromhome #bilingual #montrealjobs #hiringnow #hiring #remotejob #insidesales #sales #remotework #hiringnow #remotework #applynow #montrealjobs Advantages 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Respond to telephone inquiries regarding products and services and make recommendations to meet customer needs- Meet /exceed sales quota using customer-focused selling- Collect information from customer and enter into database, while talking to them on the phone- Provide timely follow-ups to ensure effective closing on all sales opportunities- Maintain product knowledge and stay current with all marketing promotions- Transfer all non-sales calls to the appropriate departmentQualifications- Must be fluent in French and English (verbal and written) - People oriented- Tangible references for reaching/exceeding sales targets- Excellent oral and written communication skills, asking for patience, courtesy and professionalism with our clients- Ability to forecast, organize and prioritize to achieve objectives and obtain results- Willingness to working in a dynamic environment that listens to customers- Dynamic, motivated and competitive- Results oriented with a tenacious personality- Excellent approach to communication by telephone and born negotiator- Rigorous organization, time management ability and attention to details- Active listening skills and multitasking (eg. listening, speaking and writing)- Result-oriented with a “go-getter” personality- Team spirit, while being able to work independently- Easy to navigate in various application (Microsoft Office, Work, Excel, Outlook)- Excellent rapport building telephone communication and negotiating skillsSummarySalary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your homeTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca the subject "Customer service representative - bilingual - Sales"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caKaren Leiton karen.leiton@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for Bilingual Sales Representatives!!!***FRENCH and ENGLISH Fluency Level (verbal and written)Join a big medical company !!! Your task will be to answer calls from potential subscribers, caregivers, and healthcare professionals. You will inform them about our services and explain benefits and features to different situations.Salary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your home Remote Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th 2022#remote #salesrepresentative #workfromhome #bilingual #montrealjobs #hiringnow #hiring #remotejob #insidesales #sales #remotework #hiringnow #remotework #applynow #montrealjobs Advantages 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Respond to telephone inquiries regarding products and services and make recommendations to meet customer needs- Meet /exceed sales quota using customer-focused selling- Collect information from customer and enter into database, while talking to them on the phone- Provide timely follow-ups to ensure effective closing on all sales opportunities- Maintain product knowledge and stay current with all marketing promotions- Transfer all non-sales calls to the appropriate departmentQualifications- Must be fluent in French and English (verbal and written) - People oriented- Tangible references for reaching/exceeding sales targets- Excellent oral and written communication skills, asking for patience, courtesy and professionalism with our clients- Ability to forecast, organize and prioritize to achieve objectives and obtain results- Willingness to working in a dynamic environment that listens to customers- Dynamic, motivated and competitive- Results oriented with a tenacious personality- Excellent approach to communication by telephone and born negotiator- Rigorous organization, time management ability and attention to details- Active listening skills and multitasking (eg. listening, speaking and writing)- Result-oriented with a “go-getter” personality- Team spirit, while being able to work independently- Easy to navigate in various application (Microsoft Office, Work, Excel, Outlook)- Excellent rapport building telephone communication and negotiating skillsSummarySalary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your homeTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca the subject "Customer service representative - bilingual - Sales"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caKaren Leiton karen.leiton@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      We are looking for a Business Development Representative who wishes to work for a well-known company in the United States and internationally and who is trying to stand out on Canadian soil.Position: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.Are you leaving school and looking for your first real professional experience? Do you have "drive" and you like to solicit?Are you looking for a permanent job that will allow you to grow?Here is a super interesting post for you!This large-scale company is looking for a business development representative who will know how to attract clients to do business with the company.It's a global consultancy firm dedicated to helping companies of all sizes improve theirbusiness performance.As an advisor, you will have to provide concrete solutions that contribute to the growth and development of clients.Starting a career with this business is a bit like starting your own business. Located in Montreal, while serving the United States, you will have the autonomy to generate opportunities in a variety of different industries, open doors by phone and email to new prospects and potentials.received training to equip you to do so.Working in industries ranging from pharmaceutical, financial, aerospace, automotive,Engineering, digital agencies, FinTech, architecture, patchwork, software and many more.Advantages- Very competitive salary- Permanent position- International company- Comprehensive social benefits including health, vision, dental care, health care and observed holidays.- A culture based on collaborative teamwork, respect and honesty, energy and positive attitudesResponsibilities- Contact by telephone the various companies to offer them your services thanks to cold calls and prospecting (50 calls per day)- Schedule meetings with sales representatives on the road- Make sure to always offer good customer serviceQualifications- Bachelor degree is an asset- Passion for sales- Speak English very well since your calls will be in the United States- Excellent communication, self-motivation and organizational skills- Be comfortable with objectives to meetSummaryPosition: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.If this position interests you, please send an email to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a Business Development Representative who wishes to work for a well-known company in the United States and internationally and who is trying to stand out on Canadian soil.Position: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.Are you leaving school and looking for your first real professional experience? Do you have "drive" and you like to solicit?Are you looking for a permanent job that will allow you to grow?Here is a super interesting post for you!This large-scale company is looking for a business development representative who will know how to attract clients to do business with the company.It's a global consultancy firm dedicated to helping companies of all sizes improve theirbusiness performance.As an advisor, you will have to provide concrete solutions that contribute to the growth and development of clients.Starting a career with this business is a bit like starting your own business. Located in Montreal, while serving the United States, you will have the autonomy to generate opportunities in a variety of different industries, open doors by phone and email to new prospects and potentials.received training to equip you to do so.Working in industries ranging from pharmaceutical, financial, aerospace, automotive,Engineering, digital agencies, FinTech, architecture, patchwork, software and many more.Advantages- Very competitive salary- Permanent position- International company- Comprehensive social benefits including health, vision, dental care, health care and observed holidays.- A culture based on collaborative teamwork, respect and honesty, energy and positive attitudesResponsibilities- Contact by telephone the various companies to offer them your services thanks to cold calls and prospecting (50 calls per day)- Schedule meetings with sales representatives on the road- Make sure to always offer good customer serviceQualifications- Bachelor degree is an asset- Passion for sales- Speak English very well since your calls will be in the United States- Excellent communication, self-motivation and organizational skills- Be comfortable with objectives to meetSummaryPosition: Business Development RepresentativeLocation: Downtown, but telecommuting until further noticeSalary: $ 50,000 per year + commission which can amount to a salary of up to $ 70,000Hours: Monday to Friday, 8 a.m. to 5 p.m.If this position interests you, please send an email to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Candiac, Québec
      • Permanent
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez CascadesIndividual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez CascadesIndividual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier Follow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standards Document your customer or supplier files based on customer service processes and business rules Create and maintain professional relationships with your customers and business partners Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary Establish the level of an order or break down orders or needs in accordance with business rules Validate the status of orders or material supplies and communicate it to customers or suppliers Place orders according to customer consignment and replenishment inventory levels Apply discounts and surcharges as required Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status Ensure the accuracy of prices and order data, or customer or supplier material supply in the system Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way Update customer on inventory status, delivery dates and other specific material order or supply requirements. Manage backorder processing, in accordance with guidelines Create returns (follow up on the order or need, from handling to delivery or conclusion) Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Montréal, Québec
      • Permanent
      Are you passionate about customer service?Are you inspired by the world of today's restaurant industry?Are you a student looking for a part-time telecommuting position?We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 AdvantagesWhat this position offers:Flexible schedule (25hrs/week)Telecommuting, equipment providedSalary $18-20 Dynamic team ResponsibilitiesThe main tasks to be performed:Take telephone orders Order entry retentionQualificationsQualifications required for this position:Bilingual;Experience in customer account management (1-2)Experience in the restaurant or food industry an assetSummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service?Are you inspired by the world of today's restaurant industry?Are you a student looking for a part-time telecommuting position?We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 AdvantagesWhat this position offers:Flexible schedule (25hrs/week)Telecommuting, equipment providedSalary $18-20 Dynamic team ResponsibilitiesThe main tasks to be performed:Take telephone orders Order entry retentionQualificationsQualifications required for this position:Bilingual;Experience in customer account management (1-2)Experience in the restaurant or food industry an assetSummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday evenings, part-time telecommutingSalary: $18-20 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a company that takes its employees to heart?Are you looking for a position in the east end of Montreal?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company that specializes in the production and distribution of hot and cold beverages for all occasions.As a Team Leader, you will be part of a bilingual call center team that supports B2B sales across Canada. AdvantagesWhat this position offers:Permantent position, full time Salary 65000-700003 weeks vacationPossibility of advancement Dynamic team Parking on site ResponsibilitiesResponsibilities as a Team Leader will be:Manage a team of 10 representatives, Inside Sales in a centralized call center environment;Hire, train, retain and develop team members into a high performing sales and customer experience team;Set sales goals and provide guidance to ensure achievement of the Annual Operating Plan (AOP) ;Lead initiatives (contests, promotions, trainings, e.g. "sales driven business");Measure customer satisfaction, propose and implement new processes, projects, KPI's and other tools to achieve goals and improve results;Responsible for service effectiveness and takes necessary steps to ensure that staff adopt an advanced customer approach;Support, advise and provide coaching to the team; Provide ongoing performance feedback and make available appropriate tools to encourage employee development ;Collaborate with service and delivery teams to ensure all customers receive quality service;Maintain documentation of annual goals, mid-year follow-ups, and annual performance reviews; andWork on special projects as assigned by the Director, Inside Sales.QualificationsQualifications for this position:Post-secondary degree/certificate in a relevant field or equivalent business experience;3 to 5 years of experience as a team leader or employee manager;5 to 7 years experience in sales and/or customer service;SummaryPosition: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeIf you are interested in the position of team leader in the east end of Montreal, please send us your resume at lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a company that takes its employees to heart?Are you looking for a position in the east end of Montreal?Do you have experience supervising a customer service team?We have the challenge for you!Position: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeThe Team Leader assists the Manager in day-to-day operations and ensures the smooth functioning of the customer service department.You will be working for a company that specializes in the production and distribution of hot and cold beverages for all occasions.As a Team Leader, you will be part of a bilingual call center team that supports B2B sales across Canada. AdvantagesWhat this position offers:Permantent position, full time Salary 65000-700003 weeks vacationPossibility of advancement Dynamic team Parking on site ResponsibilitiesResponsibilities as a Team Leader will be:Manage a team of 10 representatives, Inside Sales in a centralized call center environment;Hire, train, retain and develop team members into a high performing sales and customer experience team;Set sales goals and provide guidance to ensure achievement of the Annual Operating Plan (AOP) ;Lead initiatives (contests, promotions, trainings, e.g. "sales driven business");Measure customer satisfaction, propose and implement new processes, projects, KPI's and other tools to achieve goals and improve results;Responsible for service effectiveness and takes necessary steps to ensure that staff adopt an advanced customer approach;Support, advise and provide coaching to the team; Provide ongoing performance feedback and make available appropriate tools to encourage employee development ;Collaborate with service and delivery teams to ensure all customers receive quality service;Maintain documentation of annual goals, mid-year follow-ups, and annual performance reviews; andWork on special projects as assigned by the Director, Inside Sales.QualificationsQualifications for this position:Post-secondary degree/certificate in a relevant field or equivalent business experience;3 to 5 years of experience as a team leader or employee manager;5 to 7 years experience in sales and/or customer service;SummaryPosition: Team LeaderLocation: Saint-MichelSalary: 65000-70000Schedule: Monday to Friday daytimeIf you are interested in the position of team leader in the east end of Montreal, please send us your resume at lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Change of season change of career? Spring is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be March 28th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future = a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at:maxime.hilaire@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Summer is just around the corner - would you like to start it off in beauty? Are you ready to take on a new challenge, but are looking for a stable and permanent position? We currently have a position available as a customer service coordinator in the marketing department of a well-known events firm. Reporting directly to the marketing director, you will be in charge of responding to client requests. In other words, you will be responsible for providing outstanding customer service. More specifically, here is what your role will consist of; AdvantagesHere are the benefits you will enjoy as a customer service agent in the marketing department: - An annual salary of 45K- Permanent position, 35 hours per week - Flexible schedule from Monday to Friday - Summer schedule and vacations for all between Christmas and New Year's Day- Group insurance and group REER- Currently telecommuting and will benefit from a hybrid formula in the future - Offices located in downtown Montreal - Small department, family and friendly atmosphere - Possibility of long-term advancement Responsibilities- Answer incoming calls from customers and ensure good customer service - Be able to follow up by phone or email - Identify customer needs and be able to provide assistance and appropriate solutions to each - Work in close collaboration with the team in place QualificationsDo you have what it takes for this position? - 3 to 5 years of experience in the customer service field - Good knowledge of call centers (considerable asset) - Be able to work from home or in downtown Montreal - Have a good level of English - Be comfortable with customer service and have strong communication skills SummaryDo you feel that this challenge is completely for you? Do you want a stable job with the full range of benefits? Here's how to apply for this permanent telecommuting position; Send me your resume at lea.murray@randstad.ca or apply directly online, We look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Summer is just around the corner - would you like to start it off in beauty? Are you ready to take on a new challenge, but are looking for a stable and permanent position? We currently have a position available as a customer service coordinator in the marketing department of a well-known events firm. Reporting directly to the marketing director, you will be in charge of responding to client requests. In other words, you will be responsible for providing outstanding customer service. More specifically, here is what your role will consist of; AdvantagesHere are the benefits you will enjoy as a customer service agent in the marketing department: - An annual salary of 45K- Permanent position, 35 hours per week - Flexible schedule from Monday to Friday - Summer schedule and vacations for all between Christmas and New Year's Day- Group insurance and group REER- Currently telecommuting and will benefit from a hybrid formula in the future - Offices located in downtown Montreal - Small department, family and friendly atmosphere - Possibility of long-term advancement Responsibilities- Answer incoming calls from customers and ensure good customer service - Be able to follow up by phone or email - Identify customer needs and be able to provide assistance and appropriate solutions to each - Work in close collaboration with the team in place QualificationsDo you have what it takes for this position? - 3 to 5 years of experience in the customer service field - Good knowledge of call centers (considerable asset) - Be able to work from home or in downtown Montreal - Have a good level of English - Be comfortable with customer service and have strong communication skills SummaryDo you feel that this challenge is completely for you? Do you want a stable job with the full range of benefits? Here's how to apply for this permanent telecommuting position; Send me your resume at lea.murray@randstad.ca or apply directly online, We look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • LaSalle, Québec
      • Permanent
      • $47,000 - $50,000 per year
      Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Montréal, Québec
      • Permanent
      • $40,000 - $45,000 per year
      Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative and customer service challenge? Are you interested in a career in customer service/real estate administration?Are you looking to join a Canadian organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Tenant Services Officer for their downtown Montreal office.What the company will offer you- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Advantages- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Responsibilities- Receive and process service calls, follow up on them and advise management of major cases;- Work in close collaboration with the members of the property management team;- Maintain courteous relations with tenants and communicate regularly with them in order to keep the required information up to date (contact list, follow-up on occupancy rates, etc.);- Work in collaboration with the customer service representative (sale of gift cards, privilege programetc.);- Filtering various incoming requests (calls and emails), answering them and/or directing them to the various managers (marketing, operations, security, etc.);- Write memos and notices to tenants and follow up on them;- Transmit tenant recommendations to the responsible persons;- Maintain the elevator reservation calendar;- Update various internal contact lists on a quarterly basis;- All other related tasks associated with tenant/customer services;Qualifications- Completed a professional degree in secretarial studies or a related field;- Has a minimum of 3 years experience in a similar position;- Fluent in French and English (spoken, read and written);- Works easily with computer tools (MS Office);- Has a good management of priorities and is able to work under pressure;- Demonstrates a high degree of autonomy and an excellent capacity for collaboration;- Demonstrates professionalism and excellent customer service;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative and customer service challenge? Are you interested in a career in customer service/real estate administration?Are you looking to join a Canadian organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Tenant Services Officer for their downtown Montreal office.What the company will offer you- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Advantages- 9 am to 5 pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- 100% at work (Atwater metro);- Stable and human team;- Salary between 45k$ and 50k$ (depending on experience);Responsibilities- Receive and process service calls, follow up on them and advise management of major cases;- Work in close collaboration with the members of the property management team;- Maintain courteous relations with tenants and communicate regularly with them in order to keep the required information up to date (contact list, follow-up on occupancy rates, etc.);- Work in collaboration with the customer service representative (sale of gift cards, privilege programetc.);- Filtering various incoming requests (calls and emails), answering them and/or directing them to the various managers (marketing, operations, security, etc.);- Write memos and notices to tenants and follow up on them;- Transmit tenant recommendations to the responsible persons;- Maintain the elevator reservation calendar;- Update various internal contact lists on a quarterly basis;- All other related tasks associated with tenant/customer services;Qualifications- Completed a professional degree in secretarial studies or a related field;- Has a minimum of 3 years experience in a similar position;- Fluent in French and English (spoken, read and written);- Works easily with computer tools (MS Office);- Has a good management of priorities and is able to work under pressure;- Demonstrates a high degree of autonomy and an excellent capacity for collaboration;- Demonstrates professionalism and excellent customer service;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Victoriaville, Québec
      • Permanent
      Your challenge! Reporting to the General Sales Manager, the Sales Manager - Succession team is the Leader of a market/region. You align the sales representatives' efforts with the sales strategies and ensures targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales reps. in developing sales account plans. You work closely with the CSR group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities The primary responsibilities of the Sales Manager - Succession team will be to: Oversee market or territory coverage strategy on the allocated region, margin profitability and sales growthResponsible of leveraging group synergies to ensure customer centric experience to regional accountsRank customers at the BU level for all regional accounts and consolidate information with GSM and VP SalesManaging mainly A-B-C-D Accounts. To accomplish his/her various responsibilities, the Sales Manager - Succession team will have to  Oversee the development of account plans and oversee account planning processOversee preliminary pricing definition, profitability escalation and price approval for accountsProvide detailed and accurate sales forecasting to teamHire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement Experiences and strengths The Sales Manager - Succession team has several of the following skills and qualifications: Excellent communication, coaching and people skillsCapable of building an effective Sales teamSuperior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectationsAbility to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiativesAbility to leverage knowledge and expertise within the regional team, the sales unit and other departments within CascadesDemonstrated ability to manage and develop a strong regional sales teamAbility to multi-task and to summarize key information and present it to senior management #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge! Reporting to the General Sales Manager, the Sales Manager - Succession team is the Leader of a market/region. You align the sales representatives' efforts with the sales strategies and ensures targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales reps. in developing sales account plans. You work closely with the CSR group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Individual responsibilities The primary responsibilities of the Sales Manager - Succession team will be to: Oversee market or territory coverage strategy on the allocated region, margin profitability and sales growthResponsible of leveraging group synergies to ensure customer centric experience to regional accountsRank customers at the BU level for all regional accounts and consolidate information with GSM and VP SalesManaging mainly A-B-C-D Accounts. To accomplish his/her various responsibilities, the Sales Manager - Succession team will have to  Oversee the development of account plans and oversee account planning processOversee preliminary pricing definition, profitability escalation and price approval for accountsProvide detailed and accurate sales forecasting to teamHire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement Experiences and strengths The Sales Manager - Succession team has several of the following skills and qualifications: Excellent communication, coaching and people skillsCapable of building an effective Sales teamSuperior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectationsAbility to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiativesAbility to leverage knowledge and expertise within the regional team, the sales unit and other departments within CascadesDemonstrated ability to manage and develop a strong regional sales teamAbility to multi-task and to summarize key information and present it to senior management #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Brossard, Québec
      • Permanent
      Position: Service representative, customer accountsLocation: BrossardSchedule: 8:00 am to 4:30 pm, Monday to FridaySalary: $50,000 to $55,000 depending on your experienceYou have experience in account coordination and customer service? You are comfortable with Excel and know how to manage priorities? We are working with a company in Brossard to complete their customer service team. You think you are the person we are looking for? Send us your application quickly, a multitude of advantages await you!AdvantagesYou will have many advantages to join this team!-RRSP, employer contribution of up to 4%.- Medical, dental and vision insurance, 70% paid by the employer- 2 weeks vacation- Daytime schedule- Free parkingResponsibilitiesThe Customer Service Coordinator will be responsible for:- Manage orders/returns- Verify the accuracy of orders, prices and inventory- Be in constant contact with the sales managers- Support the managers in administrative tasks- Perform invoicing with customers- All other related tasksQualificationsTo apply, you must:- Be bilingual, both written and spoken- Have a facility with Excel, advanced level (research V, pivot tables, etc.)- Have experience in account management- Be a motivated, positive person with a desire to learnSummaryAre you the person we are looking for? Don't hesitate to contact us!gabriel.withing@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Position: Service representative, customer accountsLocation: BrossardSchedule: 8:00 am to 4:30 pm, Monday to FridaySalary: $50,000 to $55,000 depending on your experienceYou have experience in account coordination and customer service? You are comfortable with Excel and know how to manage priorities? We are working with a company in Brossard to complete their customer service team. You think you are the person we are looking for? Send us your application quickly, a multitude of advantages await you!AdvantagesYou will have many advantages to join this team!-RRSP, employer contribution of up to 4%.- Medical, dental and vision insurance, 70% paid by the employer- 2 weeks vacation- Daytime schedule- Free parkingResponsibilitiesThe Customer Service Coordinator will be responsible for:- Manage orders/returns- Verify the accuracy of orders, prices and inventory- Be in constant contact with the sales managers- Support the managers in administrative tasks- Perform invoicing with customers- All other related tasksQualificationsTo apply, you must:- Be bilingual, both written and spoken- Have a facility with Excel, advanced level (research V, pivot tables, etc.)- Have experience in account management- Be a motivated, positive person with a desire to learnSummaryAre you the person we are looking for? Don't hesitate to contact us!gabriel.withing@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $47,500 - $48,000 per year
      Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position: Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home - Complete and competitive benefits - Extensive training program - Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm - Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English) - Have a very good level of written French (will be evaluated) - Be available to work Monday to Friday between 8am and 6pm - Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks - Have a high level of customer service skills SummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you been working in the financial sector for several years? Do RRSPs, TFSAs, RESPs, stocks and mutual funds hold no secrets for you? Are you passionate about customer service? We have a position that is tailor-made for you! One of Canada's largest financial institutions is currently looking for a client representative for its wealth management division. Here is what you will be expected to do for this bilingual client representative position: Advantages- Possibility of career and advancement within the company- Salary: $48,000- Permanent position - Work from home - Complete and competitive benefits - Extensive training program - Defined contribution pension plan and stock purchase plan offered to all employees.- Weekday schedule, varying from 8am to 6pm - Three weeks vacation and up to 10 paid personal/welfare days per yearResponsibilities- Answer incoming calls and emails from consultants, assistants, associates, clients- Assist all requests with care and a high level of professionalism- Provide support for new product launches, technologies and processes that are critical to the success of the transformation.Qualifications- BILINGUAL both orally and in writing (French / English) - Have a very good level of written French (will be evaluated) - Be available to work Monday to Friday between 8am and 6pm - Have a number of years of experience in the financial services industry (RRSPs, TFSAs, RESPs), mutual fund investments, stocks - Have a high level of customer service skills SummaryDo you think this job is for you? Do you want to work for a successful Canadian financial company? Do you want a career and job security? You're in the right place. Send me your resume to cedric.lepine@randstad.ca with the subject line; Client Representative, Wealth ManagementWe look forward to meeting you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you passionate about customer service?Are you inspired by today's restaurant world? Are you looking for a new challenge and stability? We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: 48 000 to 55 000$. AdvantagesBenefits of this position: Permanent position, daytime schedule, Monday-Friday full time Salary between $48,000-55,000Group insurance (drug-dental-supplementary health-life insurance-travel insurance-short and long term disability-telemedicine). 50% paid by the employer;RRSP-DPSP (employer also contributes up to a maximum of 2% to the employee's RRSP;Employee discount;Annual bonus depending on the achievement of the requested objectives;Floating vacation program that we call internally LWOP (Life/Work Day). This works with seniority;ResponsibilitiesMain tasks to be performed: Take orders by phoneMake the required entries in the HLI Web software;Follow-up of orders Loyalty Account management QualificationsSkills sought for this position: Bilingual;Experience in customer account management (1-2) Experience in the restaurant or food industry, an asset SummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: $48,000 to $55,000 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service?Are you inspired by today's restaurant world? Are you looking for a new challenge and stability? We have just the position for you!We are looking for an Inside Sales Representative for one of the largest food distributors in Quebec.Position: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: 48 000 to 55 000$. AdvantagesBenefits of this position: Permanent position, daytime schedule, Monday-Friday full time Salary between $48,000-55,000Group insurance (drug-dental-supplementary health-life insurance-travel insurance-short and long term disability-telemedicine). 50% paid by the employer;RRSP-DPSP (employer also contributes up to a maximum of 2% to the employee's RRSP;Employee discount;Annual bonus depending on the achievement of the requested objectives;Floating vacation program that we call internally LWOP (Life/Work Day). This works with seniority;ResponsibilitiesMain tasks to be performed: Take orders by phoneMake the required entries in the HLI Web software;Follow-up of orders Loyalty Account management QualificationsSkills sought for this position: Bilingual;Experience in customer account management (1-2) Experience in the restaurant or food industry, an asset SummaryPosition: Inside Sales RepresentativeSchedule: Monday to Friday, full time Salary: $48,000 to $55,000 If you are interested in this position, please send your resume to lea.murray@randstad.caWe look forward to talking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $21.50 per hour
      Randstad is hiring Customer Service Representatives who are fluent in both FRENCH and CANTONESE, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations for Night Shift !!! Salary: $ 21.50 / hourNIGHT SHIFT and FULL TIME only !!! ( No part time )5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 11 PM- 7 AMFull-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAP !#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #cantonese #cantonese #cantonesejobs #remotework #cantoneseAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual; ENGLISH and CANTONESE- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 21.50 / hourYou must be available to work from Monday to Sunday from 11 PM - 7 AM Full time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAPAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA Cantonese "Jessica Yel Ozbek jessica.yelozbek@randstad..ca We look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Randstad is hiring Customer Service Representatives who are fluent in both FRENCH and CANTONESE, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations for Night Shift !!! Salary: $ 21.50 / hourNIGHT SHIFT and FULL TIME only !!! ( No part time )5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 11 PM- 7 AMFull-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAP !#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #cantonese #cantonese #cantonesejobs #remotework #cantoneseAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual; ENGLISH and CANTONESE- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 21.50 / hourYou must be available to work from Monday to Sunday from 11 PM - 7 AM Full time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAPAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA Cantonese "Jessica Yel Ozbek jessica.yelozbek@randstad..ca We look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Gatineau, Québec
      • Permanent
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Longueuil, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryhe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryhe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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