1 job found in senneville, quebec

Would you like to work from home during Covid? Do you enjoy collecting but are looking for a more human approach?We are looking for a few candidates who are customer service specialists to join a collections team. This position will be expected to proactively and professionally engage with customers to resolve outstanding balances on their accounts. Key characteristics of a successful Customer Service Specialist include: excellent communication skills, ability to prioritize, empathy, active listening, and appropriate technical business skills.Advantages- Remote interview process and remote training (must be available to work in Kirkland after Covid)- Permanent employment- Salary of $17 to $21 per hour + monthly bonus - 2 weeks vacation after the first year- Friendly and supportive team- Free gym on site- Lounge - Ping-Pong table- Cafeteria on the first floor- 37.5 hour work week (Sunday off)- Ongoing training- Full insurance after 3 months- Free parking- outdoor terrace- possibility of career developmentResponsibilities- Communicate effectively with consumers in a professional and fair manner to evaluate accounts.- Maintain and manage the file queue in accordance with applicable regulations.- Provide requested correspondence and/or account documentation and follow up to ensure receipt.- Resolve questions, discrepancies and concerns. Want to join a company located anywhere in the world?Qualifications- High school diploma or equivalent- 2 years experience in debt collection, preferably in a debt collection agency- Must have a car to get to the location when possible (difficult to access by public transportation / free parking) Ville Saint-Laurent- Fluently bilingual (English/French).- Empathetic, good listening skills and good customer service skills- Available on weekdaysSummaryDo you think this position is for you? Are you ready for a new challenge? Send us your updated resume to amelie.laprise@randstad.ca or call us at 514-350-1006