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      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Climate Change and Aircraft Noise, the incumbent will be accountable to develop and lead projects within the portfolio of climate change, act as the subject matter expert, and ensure regulatory compliance for all aspects of their accountabilities. This position will be focused on the following areas: air emissions and climate change, sustainable aviation and low carbon fuels as well as carbon offsets but could be called to support other areas within environmental affairs for Air Canada and its subsidiaries. This position will be responsible for interfacing with multiple stakeholders internally and externally as applicable (Corporate customers, industry associations and others), to ensure successful outcomes for Air Canada. This position will also support internal stakeholders by providing expertise in the above-mentioned areas. Functional Accountabilities Responsible for the development and management of the Carbon Offsets program offerings within Air Canada and subsidiaries (Aeroplan, Air Canada Vacations), ensuring coordination, sourcing of carbon offsets, contract management and market trend analysis and sustainability integrity. Provides program management and expertise for Air Canada’s compliance to air emissions requirements including ICAO Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA), the European Union Emissions Trading Scheme and the United Kingdom Emissions Trading Scheme. Conducts evaluation of regulatory requirements and interfaces with government agencies.Assists Branches and subsidiaries in the development of climate projects Documents and submits reports and information to the regulatory agencies and coordinate external verification as needed.Assesses and projects upcoming mandatory SAF and carbon offsets requirements to meet compliance obligations.Provides subject matter expertise in the implementation of Air Canada’s Climate Change Action Plan in co-operation with Business units and the Climate Action Plan Program Manager:Provides subject matter expertise and inter-branch coordination in developing project plan, business cases, and identification of external funding sources and application.Participates and represents Environmental Affairs at various internal working groups.Provide subject matter expertise in influencing the development of domestic and international environmental policies and standards related to climate change, carbon offsetting, sustainable aviation fuels and renewable energy. Monitors emerging technologies and best practices from around the world and conducts research analysis for policy development and shares this knowledge with internal stakeholders.Develop and maintain a strong relationship and promote environmental stewardship with Stations and Branches as main contact person for environmental issues and concerns related to area of responsibility. Continually maintains a high level of professional proficiency and knowledge of all environmental matters, regulations, technologies, and developments. Shares good practices and problems/lessons learned with colleagues, branches, and alliance carriers.Qualifications University degree in Engineering, Environmental Sciences or equivalent.Minimum 4 years experience in related GHG management, environmental project management, aviation environmental management or pertinent aviation experience.Knowledge and understanding of the principles of climate change mitigation and adaptation, energy efficiency and renewable energy sources.Knowledge of current Provincial and Federal environmental legislations, regulations and policies related to GHG and air emissions, and related industry best practices an asset.Knowledge of GHG programs and standards (CDP, TCFD, GRI, EcoVadis, ISO14064-1/-2/-3, etc.), an asset.Highly developed facilitation and negotiation skills, including an ability to foster strong relationships with and manage internal and external stakeholders.Proven project management skills involving multiple departments with exceptional problem solving, analytical, organizational and communication skills.Strong ability to prioritize activities and excellent time management and organizational.Commitment to quality and pride in work, patience, and perseverance.Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.Demonstrates openness and willingness to adapt to different and new ways of doing things.Takes responsibility for the results and actively participates in the future direction of the organization.Demonstrates concern for satisfying one’s external and/or internal customers.Results oriented with proactive and methodical approach to problem solving.Must be a team player with ability to work closely with diverse groups and working styles.Flexibility and willingness to work extended hours, when required.Must be able to travel domestically and internationally approximately once a month.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Climate Change and Aircraft Noise, the incumbent will be accountable to develop and lead projects within the portfolio of climate change, act as the subject matter expert, and ensure regulatory compliance for all aspects of their accountabilities. This position will be focused on the following areas: air emissions and climate change, sustainable aviation and low carbon fuels as well as carbon offsets but could be called to support other areas within environmental affairs for Air Canada and its subsidiaries. This position will be responsible for interfacing with multiple stakeholders internally and externally as applicable (Corporate customers, industry associations and others), to ensure successful outcomes for Air Canada. This position will also support internal stakeholders by providing expertise in the above-mentioned areas. Functional Accountabilities Responsible for the development and management of the Carbon Offsets program offerings within Air Canada and subsidiaries (Aeroplan, Air Canada Vacations), ensuring coordination, sourcing of carbon offsets, contract management and market trend analysis and sustainability integrity. Provides program management and expertise for Air Canada’s compliance to air emissions requirements including ICAO Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA), the European Union Emissions Trading Scheme and the United Kingdom Emissions Trading Scheme. Conducts evaluation of regulatory requirements and interfaces with government agencies.Assists Branches and subsidiaries in the development of climate projects Documents and submits reports and information to the regulatory agencies and coordinate external verification as needed.Assesses and projects upcoming mandatory SAF and carbon offsets requirements to meet compliance obligations.Provides subject matter expertise in the implementation of Air Canada’s Climate Change Action Plan in co-operation with Business units and the Climate Action Plan Program Manager:Provides subject matter expertise and inter-branch coordination in developing project plan, business cases, and identification of external funding sources and application.Participates and represents Environmental Affairs at various internal working groups.Provide subject matter expertise in influencing the development of domestic and international environmental policies and standards related to climate change, carbon offsetting, sustainable aviation fuels and renewable energy. Monitors emerging technologies and best practices from around the world and conducts research analysis for policy development and shares this knowledge with internal stakeholders.Develop and maintain a strong relationship and promote environmental stewardship with Stations and Branches as main contact person for environmental issues and concerns related to area of responsibility. Continually maintains a high level of professional proficiency and knowledge of all environmental matters, regulations, technologies, and developments. Shares good practices and problems/lessons learned with colleagues, branches, and alliance carriers.Qualifications University degree in Engineering, Environmental Sciences or equivalent.Minimum 4 years experience in related GHG management, environmental project management, aviation environmental management or pertinent aviation experience.Knowledge and understanding of the principles of climate change mitigation and adaptation, energy efficiency and renewable energy sources.Knowledge of current Provincial and Federal environmental legislations, regulations and policies related to GHG and air emissions, and related industry best practices an asset.Knowledge of GHG programs and standards (CDP, TCFD, GRI, EcoVadis, ISO14064-1/-2/-3, etc.), an asset.Highly developed facilitation and negotiation skills, including an ability to foster strong relationships with and manage internal and external stakeholders.Proven project management skills involving multiple departments with exceptional problem solving, analytical, organizational and communication skills.Strong ability to prioritize activities and excellent time management and organizational.Commitment to quality and pride in work, patience, and perseverance.Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.Demonstrates openness and willingness to adapt to different and new ways of doing things.Takes responsibility for the results and actively participates in the future direction of the organization.Demonstrates concern for satisfying one’s external and/or internal customers.Results oriented with proactive and methodical approach to problem solving.Must be a team player with ability to work closely with diverse groups and working styles.Flexibility and willingness to work extended hours, when required.Must be able to travel domestically and internationally approximately once a month.Mandatory Covid-19 Vaccination Required as of October 31st 2021 Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Montreal, Québec
      • Permanent
      Your challenge! Reporting to the Assistant Corporate Secretary, the Legal Counsel will be an integral part of our in-house legal team and an important member of the corporate secretariat. You will work on a variety of files in the areas of corporate law, securities and corporate governance. You will draft and review a multitude of legal documents, including contracts, policies and legal opinions, and closely monitor the evolution of the legislative framework related to Cascades' activities. You will also participate in financing files.You will assist the Assistant Corporate Secretary in his task of ensuring the smooth running of the activities of the Board of Directors and its committees, and you will advise the members of management and the Board of Directors on all matters relating to ESG (environment, social and governance) factors.  Why work at Cascades Work-life balance (telecommuting, flexible hours);Group insurance & pension plan with company contributions, after 3 months of service; Internal and external training available;Accessible gym space and/or financially covered sports activities;Profit sharing plan, available after 1 year of service;Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team success;Contribute to the success of a Quebec-based, multinational, environmentally responsible company.  Your responsibilities As Legal Counsel, you will play a key role in securities, governance and financing matters, such as : Prepare various legal acts and corporate, administrative and legal documents.Participate in the organization of meetings of the Board of Directors, as well as those of certain subsidiaries, and participate in the preparation of related documents, including the agenda and minutes.Conduct legislative research in securities.Participate in the development of a management structure for personal information and ensure the follow-up of this file.Participate in the drafting, revision and updating of internal policies and directives, as well as certain corporate documents such as the internal regulations, the charters of various committees and annual documents.Assist in the implementation of best practices in relation to ESG (environmental, social and governance) concepts.Participate in certain files related to the application of ethical and fraud prevention measures.Participate in financing files.You may also be called upon to work on certain files with members of the groups' legal department.Support the Assistant Corporate Secretary in the performance of his/her duties. Your background and strengths The Legal Counsel must demonstrate the following qualities and skills: A Bachelor's degree in law (member in good standing of the Quebec Bar or registered with the Chambre des notaires)3 to 5 years of relevant experience in corporate law and corporate governance, including relevant experience supporting the corporate secretariat of a company;Be perfectly bilingual in English and French;Excellent writing skills;Demonstrate rigor and exemplary integrity;Demonstrate a strong ability to manage interpersonal relationships;Ability to listen and good judgment.  #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Reporting to the Assistant Corporate Secretary, the Legal Counsel will be an integral part of our in-house legal team and an important member of the corporate secretariat. You will work on a variety of files in the areas of corporate law, securities and corporate governance. You will draft and review a multitude of legal documents, including contracts, policies and legal opinions, and closely monitor the evolution of the legislative framework related to Cascades' activities. You will also participate in financing files.You will assist the Assistant Corporate Secretary in his task of ensuring the smooth running of the activities of the Board of Directors and its committees, and you will advise the members of management and the Board of Directors on all matters relating to ESG (environment, social and governance) factors.  Why work at Cascades Work-life balance (telecommuting, flexible hours);Group insurance & pension plan with company contributions, after 3 months of service; Internal and external training available;Accessible gym space and/or financially covered sports activities;Profit sharing plan, available after 1 year of service;Employee Assistance Program (EAP);Training center;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team success;Contribute to the success of a Quebec-based, multinational, environmentally responsible company.  Your responsibilities As Legal Counsel, you will play a key role in securities, governance and financing matters, such as : Prepare various legal acts and corporate, administrative and legal documents.Participate in the organization of meetings of the Board of Directors, as well as those of certain subsidiaries, and participate in the preparation of related documents, including the agenda and minutes.Conduct legislative research in securities.Participate in the development of a management structure for personal information and ensure the follow-up of this file.Participate in the drafting, revision and updating of internal policies and directives, as well as certain corporate documents such as the internal regulations, the charters of various committees and annual documents.Assist in the implementation of best practices in relation to ESG (environmental, social and governance) concepts.Participate in certain files related to the application of ethical and fraud prevention measures.Participate in financing files.You may also be called upon to work on certain files with members of the groups' legal department.Support the Assistant Corporate Secretary in the performance of his/her duties. Your background and strengths The Legal Counsel must demonstrate the following qualities and skills: A Bachelor's degree in law (member in good standing of the Quebec Bar or registered with the Chambre des notaires)3 to 5 years of relevant experience in corporate law and corporate governance, including relevant experience supporting the corporate secretariat of a company;Be perfectly bilingual in English and French;Excellent writing skills;Demonstrate rigor and exemplary integrity;Demonstrate a strong ability to manage interpersonal relationships;Ability to listen and good judgment.  #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The International Agency Sales Programs department is seeking a highly motivated person who enjoys challenging work, and who is looking for experience in the Global Sales Branch.Lead, manage and coordinate all activities related to the development and implementation of incentive commission programs for international travel distributors. Direct local, regional and global incentive activities for Online Travel Agencies.Description:Lead, implement and manage incentive commission programs for Online Travel Agencies (OTA) to optimize the cost of sales and AC’s global share of the OTA demand.Manage overall OTA contracts including additional commercial aspects (such as distribution and marketing) and coordinate with the different stakeholders (legal, Finance)Develop and implement direction of incentive commission strategies, for International based agencies, to increase market competitiveness and optimize AC’s share of the agency business.Conduct financial analysis and cost projections for each program initiative.  Develop regular performance and post audit reporting to evaluate success of each program. Recommend program customization/changes by channel as required.Optimize and Manage cost of sales programs to target.  Develop and maintain tracking of automated and manual payments and payment status.  Provide commercial justification for contract commission expenditures.Support the budget, outlook, and accrual process. Develop and measure business acquisition strategy, including push actions and tactical offers, and manage associated contracts for Online Travel Agencies and non-JV POS agencies.  Initiate corrective action to ensure success against targets. Act as advisor in negotiations with agency partners including analysis of past and future performance targets, payment schedules, drafting of contract, terms and conditions, determination of reporting and audit processes.Provide support to the Air Canada sales channels on agency issues as relates to the incentive programs, revenue reporting, policies/procedures.Communicate business initiatives, policies, and proceduresHave a solid understanding of Joint Venture (A++, China) incentive and reward programs for all POS and ensure alignment with AC corporate objectives.Support the International Agency Sales team. Coach and develop abilities of managed staff (if applicable).Qualifications Bachelor’s degree and/or 5 years experience in Sales, RM, and finance in the travel industry sector. Ability to conceptualize and implement profitable business-oriented solutions.Possess a global market knowledge/perspective and a strategic approach to business.Strong problem solving and expert analytical skills. Strong negotiating, communication, and organizational skills.Demonstrated ability to work well in a collaborative team environment.In depth knowledge of Microsoft Office suiteAbility to travel on short notice.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The International Agency Sales Programs department is seeking a highly motivated person who enjoys challenging work, and who is looking for experience in the Global Sales Branch.Lead, manage and coordinate all activities related to the development and implementation of incentive commission programs for international travel distributors. Direct local, regional and global incentive activities for Online Travel Agencies.Description:Lead, implement and manage incentive commission programs for Online Travel Agencies (OTA) to optimize the cost of sales and AC’s global share of the OTA demand.Manage overall OTA contracts including additional commercial aspects (such as distribution and marketing) and coordinate with the different stakeholders (legal, Finance)Develop and implement direction of incentive commission strategies, for International based agencies, to increase market competitiveness and optimize AC’s share of the agency business.Conduct financial analysis and cost projections for each program initiative.  Develop regular performance and post audit reporting to evaluate success of each program. Recommend program customization/changes by channel as required.Optimize and Manage cost of sales programs to target.  Develop and maintain tracking of automated and manual payments and payment status.  Provide commercial justification for contract commission expenditures.Support the budget, outlook, and accrual process. Develop and measure business acquisition strategy, including push actions and tactical offers, and manage associated contracts for Online Travel Agencies and non-JV POS agencies.  Initiate corrective action to ensure success against targets. Act as advisor in negotiations with agency partners including analysis of past and future performance targets, payment schedules, drafting of contract, terms and conditions, determination of reporting and audit processes.Provide support to the Air Canada sales channels on agency issues as relates to the incentive programs, revenue reporting, policies/procedures.Communicate business initiatives, policies, and proceduresHave a solid understanding of Joint Venture (A++, China) incentive and reward programs for all POS and ensure alignment with AC corporate objectives.Support the International Agency Sales team. Coach and develop abilities of managed staff (if applicable).Qualifications Bachelor’s degree and/or 5 years experience in Sales, RM, and finance in the travel industry sector. Ability to conceptualize and implement profitable business-oriented solutions.Possess a global market knowledge/perspective and a strategic approach to business.Strong problem solving and expert analytical skills. Strong negotiating, communication, and organizational skills.Demonstrated ability to work well in a collaborative team environment.In depth knowledge of Microsoft Office suiteAbility to travel on short notice.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Candiac, Québec
      • Permanent
       Your challenge! Reporting to the Director Demand Planning and Supply, and in close collaboration with the various sales and marketing teams and Cascades' key customers, the Demand Planner’s mission is to implement sales forecasting processes by identifying changes in market conditions and analyzing their impact on forecasts. You manage demand and ensure the accuracy of the associated key performance indicators. You support the production planning process (Sand OP), coordinate sales forecasts with plant production to optimize the supply chain, and develop innovative forecasting processes to develop production. As a result, you ensure the company's overall ability to respond effectively to customer demand, thereby maximizing sales volume and profitability. Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits! Individual responsibilities Manage demand.Ensure forecast accuracy.Organize the first meeting of the Sand OP process.Maintain demand forecast data in IBP (Integrated Business Planning).For promotions forecastingFor sales forecastingSupport the demand plan with sales and marketing data.Define and maintain the overall demand for finished products by shipping point (sales forecasts, promotion scenarios, etc.)Identify discrepancies between execution of the sales plan and sales objectives.Equip managers for decision-making.Understand the internal and external factors that can influence demand.Support the sales and marketing team in developing the sales plan.Elicit ideas for improvement and innovation within your team.Maintain contact with your customers, in collaboration with the sales team, to fully understand their needs. Experiences and strengths 2 to 5 years experienceBachelors degree in operations management, supply chain or equivalentExperience in improvement processesBreadth and depth of knowledge in planning and distribution operations, especially in distribution activitiesComputer skills including Microsoft Office and SAPExcellent knowledge of demand planning tools and inventory managementVery good analysis, mathematics and statistics skillsCustomer-centric approach and excellent communication skills.Leadership and expertise in promoting buy-in to proposed solutions.Ability to proactively address issues and problems by proposing solutions.Good resource management skills #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
       Your challenge! Reporting to the Director Demand Planning and Supply, and in close collaboration with the various sales and marketing teams and Cascades' key customers, the Demand Planner’s mission is to implement sales forecasting processes by identifying changes in market conditions and analyzing their impact on forecasts. You manage demand and ensure the accuracy of the associated key performance indicators. You support the production planning process (Sand OP), coordinate sales forecasts with plant production to optimize the supply chain, and develop innovative forecasting processes to develop production. As a result, you ensure the company's overall ability to respond effectively to customer demand, thereby maximizing sales volume and profitability. Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits! Individual responsibilities Manage demand.Ensure forecast accuracy.Organize the first meeting of the Sand OP process.Maintain demand forecast data in IBP (Integrated Business Planning).For promotions forecastingFor sales forecastingSupport the demand plan with sales and marketing data.Define and maintain the overall demand for finished products by shipping point (sales forecasts, promotion scenarios, etc.)Identify discrepancies between execution of the sales plan and sales objectives.Equip managers for decision-making.Understand the internal and external factors that can influence demand.Support the sales and marketing team in developing the sales plan.Elicit ideas for improvement and innovation within your team.Maintain contact with your customers, in collaboration with the sales team, to fully understand their needs. Experiences and strengths 2 to 5 years experienceBachelors degree in operations management, supply chain or equivalentExperience in improvement processesBreadth and depth of knowledge in planning and distribution operations, especially in distribution activitiesComputer skills including Microsoft Office and SAPExcellent knowledge of demand planning tools and inventory managementVery good analysis, mathematics and statistics skillsCustomer-centric approach and excellent communication skills.Leadership and expertise in promoting buy-in to proposed solutions.Ability to proactively address issues and problems by proposing solutions.Good resource management skills #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada is presently looking for a dynamic individual to fill a permanent full-time position as a Ground Support Equipment Electrician Technician at Montreal Airport. Ground Support Equipment Electrician is responsible for preventative maintenance and repair requests made through the Facilities work order system.Install, maintain, trouble shoot and repair facility equipment and industrial equipment and associated electrical and electronic controls.Read, interpret electrical drawings, schematics and the Canadian National Electrical Code Test electrical and electronic equipment and components for service ability.Maintain, repair, test and install electrical motors, generators, industrial forklift batteries and hydraulic and pneumatic electrical control systems.Conduct preventative maintenance program on powered and non-powered aircraft ground support equipment.Install, maintain and calibrate industrial instrumentation and related devices.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021High School diplomaIndustrial Electrician Interprovincial Redseal or Industrial Electrician.Minimum of five (5) years experience in the tradeExperience with DC PowerAble to successfully pass the pre-employment qualifying examExcellent written and verbal communication skillsAbility to maintain a customer focused attitude in a demanding, high stress environment.Be a team playerAvailable to work a variety of day shifts as well as weekends and holidays.Ability to travel.5th Class power engineer ticket is required as part of probationCandidates must be eligible to work in CanadaCandidates must also pass security clearance and obtain the Transport Canada security card (AVOP). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details).Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada is presently looking for a dynamic individual to fill a permanent full-time position as a Ground Support Equipment Electrician Technician at Montreal Airport. Ground Support Equipment Electrician is responsible for preventative maintenance and repair requests made through the Facilities work order system.Install, maintain, trouble shoot and repair facility equipment and industrial equipment and associated electrical and electronic controls.Read, interpret electrical drawings, schematics and the Canadian National Electrical Code Test electrical and electronic equipment and components for service ability.Maintain, repair, test and install electrical motors, generators, industrial forklift batteries and hydraulic and pneumatic electrical control systems.Conduct preventative maintenance program on powered and non-powered aircraft ground support equipment.Install, maintain and calibrate industrial instrumentation and related devices.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021High School diplomaIndustrial Electrician Interprovincial Redseal or Industrial Electrician.Minimum of five (5) years experience in the tradeExperience with DC PowerAble to successfully pass the pre-employment qualifying examExcellent written and verbal communication skillsAbility to maintain a customer focused attitude in a demanding, high stress environment.Be a team playerAvailable to work a variety of day shifts as well as weekends and holidays.Ability to travel.5th Class power engineer ticket is required as part of probationCandidates must be eligible to work in CanadaCandidates must also pass security clearance and obtain the Transport Canada security card (AVOP). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details).Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Candiac, Québec
      • Permanent
       Your Challenge The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.  Your Responsibilities The Customer Service Representative - Fulfillment will be responsible for :  Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.
       Your Challenge The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.  Your Responsibilities The Customer Service Representative - Fulfillment will be responsible for :  Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.
      • Lachine, Québec
      • Permanent
       CASCADESFondée en 1964, Cascades œuvre dans les domaines de la fabrication, de la transformation et de la commercialisation de produits d’emballage et de papiers composés principalement de fibres recyclées. Cascades compte 11 000 femmes et hommes travaillant dans plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. Sa philosophie de gestion, son expérience d’un demi-siècle dans le recyclage ainsi que ses efforts soutenus en recherche et développement sont autant de forces qui lui permettent de créer des produits novateurs pour ses clients.  Pourquoi travailler chez Cascades  Accès à un stationnement gratuit;Compensation aux dépenses hebdomadaires et cellulaire ;Programme d'assurance complet (médical, dentaire, invalidité et vie) ;Programme d'aide aux employés (PAE) ;Régime de retraite avec participation de l'employeur ;Implication des employés dans divers comités; Très bel esprit d’équipe et une belle atmosphère; Partage aux profits.Responsabilités du poste En tant que Camionneur, vous aurez les responsabilités suivantes:Effectuer les livraisons de marchandise, le déchargement, le déplacement des remorques ainsi que les inspections régulières de son équipement (maintenance préventive);Procéder à l’identification des problèmes et les rapporter au département de la mécanique; Conserver son camion propre; Compléter les différents rapports requis; Travailler en étroite collaboration avec la répartition afin de respecter les horaires de voyages; Exécuter toutes autres tâches connexes.  Exigences Le camionneur doit posséder les qualifications suivantes :Posséder un permis de conduire valide (Classe 1 ou 3 - FM); Posséder 2 années d’expérience en conduite de camion; Bonne connaissance des lois et règlements routiers;Être polyvalent et faire preuve d’autonomie; Être soucieux de la santé et sécurité au travail. Informations additionnelles Horaire : Quart de Soir (16h - 2h)Salaire horaire à compter de 24,23$ + prime de quart (soir) de 1,00$/hr Cascades croit au succès d’une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste.L'emploi du masculin dans nos communications désigne autant les hommes que les femmes. 
       CASCADESFondée en 1964, Cascades œuvre dans les domaines de la fabrication, de la transformation et de la commercialisation de produits d’emballage et de papiers composés principalement de fibres recyclées. Cascades compte 11 000 femmes et hommes travaillant dans plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. Sa philosophie de gestion, son expérience d’un demi-siècle dans le recyclage ainsi que ses efforts soutenus en recherche et développement sont autant de forces qui lui permettent de créer des produits novateurs pour ses clients.  Pourquoi travailler chez Cascades  Accès à un stationnement gratuit;Compensation aux dépenses hebdomadaires et cellulaire ;Programme d'assurance complet (médical, dentaire, invalidité et vie) ;Programme d'aide aux employés (PAE) ;Régime de retraite avec participation de l'employeur ;Implication des employés dans divers comités; Très bel esprit d’équipe et une belle atmosphère; Partage aux profits.Responsabilités du poste En tant que Camionneur, vous aurez les responsabilités suivantes:Effectuer les livraisons de marchandise, le déchargement, le déplacement des remorques ainsi que les inspections régulières de son équipement (maintenance préventive);Procéder à l’identification des problèmes et les rapporter au département de la mécanique; Conserver son camion propre; Compléter les différents rapports requis; Travailler en étroite collaboration avec la répartition afin de respecter les horaires de voyages; Exécuter toutes autres tâches connexes.  Exigences Le camionneur doit posséder les qualifications suivantes :Posséder un permis de conduire valide (Classe 1 ou 3 - FM); Posséder 2 années d’expérience en conduite de camion; Bonne connaissance des lois et règlements routiers;Être polyvalent et faire preuve d’autonomie; Être soucieux de la santé et sécurité au travail. Informations additionnelles Horaire : Quart de Soir (16h - 2h)Salaire horaire à compter de 24,23$ + prime de quart (soir) de 1,00$/hr Cascades croit au succès d’une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste.L'emploi du masculin dans nos communications désigne autant les hommes que les femmes. 
      • Candiac, Québec
      • Permanent
      Votre défiLe représentant service clientèle - exécution des commandes veille au respect des normes d’excellence opérationnelle de Cascades de l’équipe du service à la clientèle. Il doit appliquer une stratégie axée sur le client, en construisant de solides relations avec les clients et ses collègues. Il s’agit d’une belle occasion pour ceux qui souhaitent faire partie d’une équipe forte et soutenante, et ce, dans une entreprise qui encourage le perfectionnement et l’avancement. Vos responsabilités Le représentant service clientèle - exécution de commandes aura pour principales responsabilités de :  Répondre aux besoins des clients de façon proactive et avec diligence;Exécuter les commandes et livraisons de manière optimale et selon les standards des meilleures pratiques de l’industrie.Traiter efficacement les données, de façon uniforme, dans les différentes fonctions de SAP;Intégrer et respecter les changements de commandes ou de stock pour assurer la bonne gestion des comptes;Cerner les potentiels problèmes reliés aux commandes et en assurer la gestion de façon proactive;Résoudre les plaintes du client en temps opportun et maintenir une forte relation de confiance avec ceux-ci;Participer à l’analyse des situations problématiques et obtenir des réponses ou solutions en lien avec l’expédition et la disponibilité des stocks;Soutenir les objectifs d’affaires en adaptant son approche client ou en accueillant les améliorations système et les projets spéciaux;Collaborer avec différents départements pour les lancements de nouveaux produits ou projets spéciaux;Produire des rapports afin de mesurer les KPI du service;Participer à la formation croisée pour appuyer les activités du département et toutes tâches connexes pour appuyer le département;Experiences and strengths Le représentant service clientèle - exécution de commandes possède plusieurs des qualifications et compétences suivantes :  Un minimum de 3 ans d'expérience dans un poste similaire;Diplôme d'études collégiales en administration, logistique ou domaine connexe;Bilinguisme (français et anglais), tant à l’oral qu’à l’écrit;Capacité éprouvée à offrir un service à la clientèle de haute qualité;Facilité à bien communiquer avec différents collègues et clients internes et externes;Fortes habiletés informatiques (Excel et suite Microsoft);Connaissance de SAP un atout;Capacité d’adaptation et ouverture aux changements;Rigueur et bonne gestion des priorités;Attitude positive. #révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. L'emploi du masculin dans nos communications désigne autant les femmes que les hommes. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités. Depuis 1964, nous proposons des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 12 000 femmes et hommes travaillant dans un réseau de plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe.
      Votre défiLe représentant service clientèle - exécution des commandes veille au respect des normes d’excellence opérationnelle de Cascades de l’équipe du service à la clientèle. Il doit appliquer une stratégie axée sur le client, en construisant de solides relations avec les clients et ses collègues. Il s’agit d’une belle occasion pour ceux qui souhaitent faire partie d’une équipe forte et soutenante, et ce, dans une entreprise qui encourage le perfectionnement et l’avancement. Vos responsabilités Le représentant service clientèle - exécution de commandes aura pour principales responsabilités de :  Répondre aux besoins des clients de façon proactive et avec diligence;Exécuter les commandes et livraisons de manière optimale et selon les standards des meilleures pratiques de l’industrie.Traiter efficacement les données, de façon uniforme, dans les différentes fonctions de SAP;Intégrer et respecter les changements de commandes ou de stock pour assurer la bonne gestion des comptes;Cerner les potentiels problèmes reliés aux commandes et en assurer la gestion de façon proactive;Résoudre les plaintes du client en temps opportun et maintenir une forte relation de confiance avec ceux-ci;Participer à l’analyse des situations problématiques et obtenir des réponses ou solutions en lien avec l’expédition et la disponibilité des stocks;Soutenir les objectifs d’affaires en adaptant son approche client ou en accueillant les améliorations système et les projets spéciaux;Collaborer avec différents départements pour les lancements de nouveaux produits ou projets spéciaux;Produire des rapports afin de mesurer les KPI du service;Participer à la formation croisée pour appuyer les activités du département et toutes tâches connexes pour appuyer le département;Experiences and strengths Le représentant service clientèle - exécution de commandes possède plusieurs des qualifications et compétences suivantes :  Un minimum de 3 ans d'expérience dans un poste similaire;Diplôme d'études collégiales en administration, logistique ou domaine connexe;Bilinguisme (français et anglais), tant à l’oral qu’à l’écrit;Capacité éprouvée à offrir un service à la clientèle de haute qualité;Facilité à bien communiquer avec différents collègues et clients internes et externes;Fortes habiletés informatiques (Excel et suite Microsoft);Connaissance de SAP un atout;Capacité d’adaptation et ouverture aux changements;Rigueur et bonne gestion des priorités;Attitude positive. #révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. L'emploi du masculin dans nos communications désigne autant les femmes que les hommes. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités. Depuis 1964, nous proposons des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 12 000 femmes et hommes travaillant dans un réseau de plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns. We offer a competitive starting salary of $25.78 with a comprehensive benefits package:Medical and dental insurance;Pension plan.Key responsibilities Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email. Communicate with compassion and care to customer claims even under difficult circumstancesGo above and beyond searching for ways to retain customersProvide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service deliveryPerform other associated duties as required.Qualifications Superior verbal and written skills in English and French both written and orallyStrong customer service background.Strong computer skills (Word, Excel, Databases, Powerpoint, Access)Strong interpersonal and teamwork skills.Strong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Mandatory Covid-19 Vaccination Required as of October 31st, 2021Conditions of EmploymentCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTIC REQUIREMENTSBilingual (English and French written and spoken, condition to skill assessment for proficiency).   At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns. We offer a competitive starting salary of $25.78 with a comprehensive benefits package:Medical and dental insurance;Pension plan.Key responsibilities Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email. Communicate with compassion and care to customer claims even under difficult circumstancesGo above and beyond searching for ways to retain customersProvide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service deliveryPerform other associated duties as required.Qualifications Superior verbal and written skills in English and French both written and orallyStrong customer service background.Strong computer skills (Word, Excel, Databases, Powerpoint, Access)Strong interpersonal and teamwork skills.Strong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Mandatory Covid-19 Vaccination Required as of October 31st, 2021Conditions of EmploymentCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTIC REQUIREMENTSBilingual (English and French written and spoken, condition to skill assessment for proficiency).   At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Temporary
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager This position will be located at the Operations Centre in Montreal. Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time.  This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations.  Job Description Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement. Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary. Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations. Compile management information. Analyze irregular operations and make effective scheduling decisions. Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments. Interpret and administer the CUPE collective agreements. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021Solid decision-making ability in high pressure situations Strong interpersonal, communication, analytical and organizational skills Demonstrated ability to maintain and monitor records effectively Experience with conflict resolution and problem solving Previous airline operational experience an assetPrevious Call Centre experience an asset Good computer skills; knowledge of RES III, NetLine, & Communicator is an asset Must work shifts, including midnights Ability to work under pressure with minimal supervision Must successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager This position will be located at the Operations Centre in Montreal. Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time.  This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations.  Job Description Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement. Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary. Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations. Compile management information. Analyze irregular operations and make effective scheduling decisions. Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments. Interpret and administer the CUPE collective agreements. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021Solid decision-making ability in high pressure situations Strong interpersonal, communication, analytical and organizational skills Demonstrated ability to maintain and monitor records effectively Experience with conflict resolution and problem solving Previous airline operational experience an assetPrevious Call Centre experience an asset Good computer skills; knowledge of RES III, NetLine, & Communicator is an asset Must work shifts, including midnights Ability to work under pressure with minimal supervision Must successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021High school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021High school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 

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