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      • Markham, Ontario
      • Contract
      Our client, a leader in the insurance industry, is looking for a Service Desk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- - 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologiesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, a leader in the insurance industry, is looking for a Service Desk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- - 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologiesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Advantages6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Responsibilities6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Qualifications6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Summary6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Advantages6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Responsibilities6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Qualifications6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Summary6 months to begin with probable extension to 3rd quarter 2023Client currently seeking a Junior Technical Project Administrator Reporting to the Director, IT PMO & Delivery, this position is a contract for six months.  The ProjectCoordinator will work with Project Managers, technical team members, and IT PMO Director in support of all Canadian IT projects.MUST HAVE SKILLS:•3 yrs Tech Support. 3 yrs Project Administration/Coordination. Liase with IT for onboarding process, ensure user setups, passwords, logins in place. Ensure all required equipment in place and working.. Take/document minutes of meetings•Excellent interpersonal and communication skills.•Strong client-facing and teamwork skills.•Solid organizational and time-management skills.•Must be proactive, detail oriented and good follow-up skills.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      • $15.97 - $17.25 per hour
      Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. Tests configured systems for appropriate functioning and troubleshoots for any errors found. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements. Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).AdvantagesEntry level - new grads within IT or with co-op/internships are welcome.Researches hardware and software literature to keep abreast on new product/service developments and announcements. ResponsibilitiesComplies with departmental training certification requirements based on config, level by job function, i.e. Configuration Level I, II, III. Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures. Researches hardware and software literature to keep abreast on new product/service developments and announcements. Works with Lead Technicians on difficult to solve problems or configurations.QualificationsComputer Hardware (CPU, etc.), Software installations based on specifications, customize installation/configuration based on specifications and troubleshooting. Working in a fast-paced environment.SummaryEntry level - new grads within IT or with co-op/internships are welcome.Computer Hardware (CPU, etc.), Software installations based on specifications, customize installation/configuration based on specifications and troubleshooting. Working in a fast-paced environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. Tests configured systems for appropriate functioning and troubleshoots for any errors found. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements. Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).AdvantagesEntry level - new grads within IT or with co-op/internships are welcome.Researches hardware and software literature to keep abreast on new product/service developments and announcements. ResponsibilitiesComplies with departmental training certification requirements based on config, level by job function, i.e. Configuration Level I, II, III. Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures. Researches hardware and software literature to keep abreast on new product/service developments and announcements. Works with Lead Technicians on difficult to solve problems or configurations.QualificationsComputer Hardware (CPU, etc.), Software installations based on specifications, customize installation/configuration based on specifications and troubleshooting. Working in a fast-paced environment.SummaryEntry level - new grads within IT or with co-op/internships are welcome.Computer Hardware (CPU, etc.), Software installations based on specifications, customize installation/configuration based on specifications and troubleshooting. Working in a fast-paced environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Position Summary:Our IT Service Desk Support Agents Level I coordinate, diagnose, and troubleshoot incomingemployee calls for a wide variety of clients and industries. They are the first point of contact forall service requests needing support for technical/IT issues involving desktop, laptop or networkservices from local personnel or from employees using remote network access.AdvantagesRemote work - from anywhere in Canada. Will require reliable internet connection.ResponsibilitiesResponsibilities:• Diagnoses and troubleshoots end user desktop application issues and providesappropriate solution• Provides timely resolution of problems or escalation on behalf of the customer andensures their satisfaction• Provides case status updates to management and end-users per service level guidelines• Support and maintain effective relationships with users• Develops, documents, and implements standard operating procedures and customerservice guidelines relating to remote IT support• Provide support for PCs, laptops, printers, cell phones, and tablets etc.• Support end users in their use of applications such as Microsoft Office, ERP, CRM,VPN, Citrix, and MDM (mobile device management)• Performs account management and maintenance for various applications and systems(e.g., creates or modifies user accounts and permissions, and performs passwordresets).• Communicates with customers at all levels of technical and non-technical skills sets• Follow all standard operating procedures (SOP) through the effective use of KnowledgemanagementQualificationsQualifications:• 1-2 years of related work experience preferably in an IT Service Desk/Call Centerenvironment• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and trackincidents preferred• Documents standard operating procedures and customer service guidelines relating toremote IT support• Certification in relevant IT products/technologies a plus, but not required• Focus on providing exceptional customer service over the phone• Able to communicate effectively in English both written and verbal with leadership,partners, team members, other organizations, and customers• Ability to type while in involved in a conversation, at least 30 WPM• Sound understanding of customer support, operations, and processes with a desire andenthusiasm to serve customers• Working knowledge of Windows operating systems, networks, databases and networksecurity concepts and tools is required• Working knowledge of the Microsoft Office application suite including MS Outlook• Working knowledge of Apple OS, Apple Certified a plus, but not required• Active Directory and Exchange experience preferred• Solid analytical/cognitive skills to troubleshoot complex and technical problems• Ability to coordinate and prioritize multiple tasks simultaneously while maintainingattention to detail and quality• Demonstrated capability to achieve results under pressure in a fast-paced client-drivenenvironmentBilingual (English/French)SummaryIT Service Desk Support Agents Level I coordinate, diagnose, and troubleshoot incomingemployee calls for a wide variety of clients and industries. They are the first point of contact forall service requests needing support for technical/IT issues involving desktop, laptop or networkservices from local personnel or from employees using remote network access.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position Summary:Our IT Service Desk Support Agents Level I coordinate, diagnose, and troubleshoot incomingemployee calls for a wide variety of clients and industries. They are the first point of contact forall service requests needing support for technical/IT issues involving desktop, laptop or networkservices from local personnel or from employees using remote network access.AdvantagesRemote work - from anywhere in Canada. Will require reliable internet connection.ResponsibilitiesResponsibilities:• Diagnoses and troubleshoots end user desktop application issues and providesappropriate solution• Provides timely resolution of problems or escalation on behalf of the customer andensures their satisfaction• Provides case status updates to management and end-users per service level guidelines• Support and maintain effective relationships with users• Develops, documents, and implements standard operating procedures and customerservice guidelines relating to remote IT support• Provide support for PCs, laptops, printers, cell phones, and tablets etc.• Support end users in their use of applications such as Microsoft Office, ERP, CRM,VPN, Citrix, and MDM (mobile device management)• Performs account management and maintenance for various applications and systems(e.g., creates or modifies user accounts and permissions, and performs passwordresets).• Communicates with customers at all levels of technical and non-technical skills sets• Follow all standard operating procedures (SOP) through the effective use of KnowledgemanagementQualificationsQualifications:• 1-2 years of related work experience preferably in an IT Service Desk/Call Centerenvironment• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and trackincidents preferred• Documents standard operating procedures and customer service guidelines relating toremote IT support• Certification in relevant IT products/technologies a plus, but not required• Focus on providing exceptional customer service over the phone• Able to communicate effectively in English both written and verbal with leadership,partners, team members, other organizations, and customers• Ability to type while in involved in a conversation, at least 30 WPM• Sound understanding of customer support, operations, and processes with a desire andenthusiasm to serve customers• Working knowledge of Windows operating systems, networks, databases and networksecurity concepts and tools is required• Working knowledge of the Microsoft Office application suite including MS Outlook• Working knowledge of Apple OS, Apple Certified a plus, but not required• Active Directory and Exchange experience preferred• Solid analytical/cognitive skills to troubleshoot complex and technical problems• Ability to coordinate and prioritize multiple tasks simultaneously while maintainingattention to detail and quality• Demonstrated capability to achieve results under pressure in a fast-paced client-drivenenvironmentBilingual (English/French)SummaryIT Service Desk Support Agents Level I coordinate, diagnose, and troubleshoot incomingemployee calls for a wide variety of clients and industries. They are the first point of contact forall service requests needing support for technical/IT issues involving desktop, laptop or networkservices from local personnel or from employees using remote network access.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Our client, a leader in the insurance industry, is looking for a Bilingual (French/English) Helpdesk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual (French/English)- - 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologiesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client, a leader in the insurance industry, is looking for a Bilingual (French/English) Helpdesk Analyst - Level 1 This position is a technical role, providing end-user support to internal staff primarily via phone. This is not a customer service position. They are seeking a motivated self-starter who is eager to learn in the position.Advantages- work remotely to start until all clear to return to the office- likelihood of extension or permanent hireResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workQualificationsExperience/Skills Required- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual (French/English)- - 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologiesRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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